The Queen At Chester Hotel, BW Premier Collection, Chester ➤ Reviews, Rooms & Prices 2026

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The Queen At Chester Hotel, BW Premier Collection Exterior photo

The Queen At Chester Hotel, BW Premier Collection Room photo

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Key details

About the Hotel

City Road, Chester, United Kingdom, CH1 3AH

Steps from Chester Cathedral

Great

8.2

8.5

/10

3.9

Loved by The Queen At Chester Hotel, BW Premier Collection guests

Excellent breakfast
Easy parking
Spacious room
Professional staff

"The air conditioning was brilliant and kept the room so cool."

KATEanCHRIS from United Kingdom

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"The room was a great size with dressing gowns and slippers for us to use, plus iron and ironing board in the wardrobe."

Juliedave1964 from United Kingdom

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"The location is great right next to the train station and the bed was SO unbelievably comfy."

Alisha from United Kingdom

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Location

The Queen At Chester Hotel, BW Premier Collection is located just a short walk from Chester city center and the historic Chester Racecourse. Set in a former Victorian railway hotel, it offers guests easy access to local attractions, including Chester Zoo and the Roman Walls. The hotel is situated conveniently for both business travelers and tourists exploring the rich history of Chester.

Rooms

The hotel boasts 218 rooms, including Deluxe and Executive rooms, with high-quality bedding to ensure restful stays. Each room includes an en-suite bathroom, flat-screen TV, and complimentary tea and coffee-making facilities. Some rooms offer views of the hotel gardens or the historic surrounding area.

Dining

The Queen At Chester Hotel features the stylish Brasserie restaurant, serving an array of seasonal dishes crafted from local ingredients. Guests can also unwind at the hotel's bar, which offers a selection of fine wines and cocktails. The hotel serves breakfast and room service options, catering to diverse culinary preferences.

Business Facilities

The hotel offers 11 meeting and event spaces equipped with modern technology and adaptable layouts for various group sizes. Business services include high-speed internet access and professional staff support. This makes the hotel a suitable venue for conferences, weddings, and private events.

Wellness

Guests can take advantage of the on-site fitness center, which is equipped with a range of cardiovascular equipment. Additionally, the hotel provides spa services for relaxation after a busy day. A garden terrace allows guests to enjoy outdoor tranquility.

Highlights

Location: Short walk from Chester city center

Rooms: 218 rooms including Deluxe and Executive

Dining: Brasserie restaurant with seasonal dishes

Business Facilities: 11 meeting and event spaces

Wellness: On-site fitness center available

“This property's Victorian bones are impressive, a relic from Britain's railway age, and its proximity to the station is a genuine advantage. While recent renovations refresh some areas, other parts feel neglected, and the service seems uneven. It has potential, especially given the live music and varied dining, but needs consistent upkeep to match its grand facade.”

Anna BlackEditor-in-Chief at Tohotel

Location: Perfect

9.1/10Review score

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Highlights from guests

Guest ParkingParking Perfection

The hotel's car park was right outside. It was so convenient to park and walk straight into town.

Oliver Smith from United Kingdom

Review on

DiningBreakfast Bonanza

The breakfast selection was amazing, offering everything from a full English breakfast to American pancakes.

Emma Jones from Wales

Review on

BedroomEnormous Comfort

The bed was enormous and very comfortable. The room was also spacious and exceptionally clean.

Hans Schmidt from Germany

Review on

Room FeaturesSuite Dreams

We were upgraded to a lovely suite! It came with complimentary water, crisps, and chocolate.

Isabelle Dubois from France

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Select your room type

The Queen At Chester Hotel, BW Premier Collection offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Standard Twin Room

2 persons

305 sq. feet

2 Single beds

Shower

Heating

room details

Standard Double Room

2 persons

240 sq. feet

1 Double bed

Shower

Heating

room details

Junior King Suite

2 persons

435 sq. feet

1 Double bed

Shower

Coffee machine

room details

Small Standard Double Room

2 persons

195 sq. feet

1 Double bed

Shower

Heating

room details

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Facilities

The Queen At Chester Hotel, BW Premier Collection offers amenities for your comfortable stay and unforgettable experiences

Facilities: Great

8.4/10Review score

General

No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
Express check-in/ -out
Pets allowed
Rooms/ Facilities for disabled
Security
Luggage storage
Lift
Smoke detectors
Electric vehicle charging station
Fire extinguishers
Key card access

Guest Parking

Electric kettle

Services

Room service
Housekeeping
Dry cleaning
Welcome drink

Dining

In-room breakfast
Restaurant
Bar/ Lounge area
Special diet menus

Business

Meeting/ Banquet facilities
Fax/Photocopying

Children

Cots
Children's menu

Spa & Leisure

Sun terrace
Garden area

Room features

Air conditioning
Heating
Sitting area
Terrace
Garden furniture
Tea and coffee facilities

Bathroom

Free toiletries

Self-catering

Electric kettle

Media

Flat-screen TV
AM/FM alarm clock

Room decor

Carpeted floor

Dining Onsite

At The Queen At Chester Hotel, BW Premier Collection, delightful dining experiences await, from expertly grilled steaks to inviting lunches in a warm atmosphere. Guests are treated to a showcase of British cuisine with a modern flair, complemented by a vibrant cocktail bar and an open kitchen that adds a dash of culinary excitement.

The Queen At Chester Hotel, BW Premier Collection Restaurant photo

Kings' Grill

British, specializing in grills and steaks

Ambiance

Stylish surroundings with a chic cocktail bar and open kitchen atmosphere

Key Offerings

Indulge in 2 AA rosettes awarded dishes focused on expertly grilled steaks and classic British fare, while the culinary theatre of the open kitchen provides a captivating backdrop.

Reservation

Recommended

Open for breakfast and dinner, 06:30 - 09:30 and 18:30 - 21:00 daily.

V&A

Casual dining with a diverse menu

Ambiance

Inviting and relaxed setting, perfect for leisurely meals

Key Offerings

Savor a selection of lunch and dinner options, featuring a mix of comfort food and contemporary dishes that cater to various palates.

Reservation

Not required

Open for lunch and dinner, 12:00 - 22:00 daily.

The Queen At Chester Hotel, BW Premier Collection Location

City Road, Chester, United Kingdom, CH1 3AH

Map view

City Road, Chester, United Kingdom, CH1 3AH

City landmarks

Landmark

Walls of Chester

3800 ft

Zoo

Chester Zoo

2.1 mi

Church

Chester Cathedral

4100 ft

Landmark

Chester Castle

1.1 mi

Museum

The Grosvenor Museum

1.1 mi

Museum

Cheshire Military Museum

1.1 mi

Landmark

Chester Racecourse

1.4 mi

Museum

Dewa Roman Experience

5000 ft

Landmark

Chester Golf Club

5000 ft

Landmark

Chester Rows

4400 ft

Landmark

Eastgate Clock

3800 ft

Park

Grosvenor Park

2700 ft

Church

Church of St Peter

3400 ft

Landmark

Booth Mansion

3700 ft

Church

St Paul's Church

2400 ft

Church

St John the Baptist's Church

3000 ft

Church

Wesley Church Centre

2900 ft

Landmark

Chester in Lego

3500 ft

Landmark

Statue of Minerva

4900 ft

Landmark

The Antiques Shop

3700 ft

Landmark

Chester History & Heritage

3800 ft

Gallery

The Watergate Street Gallery

3900 ft

Landmark

Sick to Death

4400 ft

Bridge

Suspension Bridge

3100 ft

Landmark

River Dee

4800 ft

Park

Grosvenor Park Miniature Railway

2500 ft

Garden

Chester Roman Gardens

4800 ft

Landmark

Chester Roman Amphitheatre

4100 ft

Garden

Chester Cathedral Falconry and Nature Gardens

4000 ft

Nearby

Chester CH1 3DH

Chester Shot Tower

1800 ft

Restaurants

Siam Thai & Teppanyaki Restaurant

1300 ft

32 City Road

The Old Harkers Arms

1400 ft

1 Russell Street

Barton Rouge

1400 ft

The Steam Mill Business Centre Steam Mill Street 1-4 Granary Wharf

Deva Tap

1100 ft

121 Brook Street

Artichoke

1600 ft

The Steam Mill Business Centre Steam Mill Street Steam Mill Street

The Yard

1300 ft

26 City Road

Istanbul BBQ

1700 ft

85 Brook Street

Gate of India

1400 ft

25 City Road

Ahmed Indian Takeaway

1500 ft

76 Brook Street

Explore Chester

Local Activities and Dining

Chester Zoo

35 minutes' walk

Known for its diverse animal species and conservation efforts, Chester Zoo offers an immersive experience for all ages.

Chester Cathedral

15 minutes' walk

This stunning medieval cathedral features beautiful architecture and regular guided tours showcasing its rich history.

Grosvenor Park

10 minutes' walk

A picturesque park perfect for picnics, featuring ornamental gardens, a playground, and relaxing walking paths.

Walls of Chester

14 minutes' walk

These historic city walls offer a pleasant walking route with sweeping views of Chester and its landmarks.

Outdoor Golfing

19 minutes' walk

Chester Golf Club offers a scenic golf course for all skill levels, with club rentals available and stunning views.

Chester Boat Trips

20 minutes' walk

Relaxing river cruises provide scenic views of Chester's architecture. Bookable for different lengths and experiences.

Siam Thai & Teppanyaki Restaurant

5 minutes' walk

Offering vibrant Thai dishes, this restaurant features both traditional and teppanyaki cooking in an inviting atmosphere.

The Old Harkers Arms

5 minutes' walk

A cozy pub known for its locally sourced cuisine, craft beers, and a relaxed vibe. Ideal for casual dining.

Barton Rouge

6 minutes' walk

An upscale Indian dining experience with rich flavors and stylish decor. Reservations recommended for busy nights.

Chester Racecourse

25 minutes' walk

The UK's oldest racecourse features exciting horse racing events and seasonal entertainment options for all ages.

The Grovesnor Museum

20 minutes' walk

Showcases Chester's history through various exhibits and hosts family-friendly events. Great for a cultural outing.

Getting around

City Centre

Chester15 min · 4000 ft

Airports

Chester Hawarden (CEG)19 min · 7.6 mi

Liverpool John Lennon (LPL)58 min · 24.0 mi

Train

Chester Train Station3 min · 700 ft

Bus

Bus stop11 min · 3000 ft

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Property information and rules

Check-in

from 16:00-23:59

Check-out

until 11 am

Guest Parking

Public parking is possible at a location nearby at GBP 15 per day.

Internet

Wireless internet is available in for free.

Breakfast

You can start your day with a full breakfast, which costs GBP16.95 per person per day.

Children & extra beds

There are no extra beds provided in a room.

Pets

Pets are allowed on request.

Languages

English, German, Spanish, Italian, Portuguese, Czech, Romanian, Japanese, Polish, Hindi, Welsh, Slovak, Tamil

Year renovated:

2009

Number of floors:

Number of rooms:

218

Former name

Hallmark Hotel The Queen

Reviews and Ratings

Feedback about The Queen At Chester Hotel, BW Premier Collection from previous guests about their experience.

Review summary

Based on recent reviews

Guests frequently highlight the hotel's prime location, directly opposite Chester train station and within easy walking distance of the city centre, making it convenient for exploring. The rooms are often described as comfortable and spacious, and the restaurant is valued for its delicious, well-priced meals. While some guests have mentioned ongoing refurbishments, many appreciate the convenience of having breakfast available until late and enjoy relaxing in the gardens.

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Review score

Based on 3407 verified reviews

8.0/10

Great

80%

Recommend

Location

9.1/10

Staff

8.8/10

Paid Wi-Fi

7.0/10

Free Wi-Fi

8.0/10

Pros

Helpful staff

Clean rooms

Perfect location

Comfortable beds

Cons

Slow check-in

Mouldy shower

Poor service

Samuel from United Kingdom

Business traveller

Executive Double Room

3 nights in November 2025

Reviewed:December 02, 2025

9/10

super clean roomproper portraits

i stayed in a super clean executive double room. the furniture even included proper portraits, amazing!!!

the room lacked a mirror in the bedroom.

0 Helpful

Keith from United Kingdom

Business traveller

Executive Double Room

3 nights in October 2025

Reviewed:November 27, 2025

9.0/10

Convenient and well-located stay

room decorhelpful staffquick service

The room offered generous space along with appealing decor. I also found the staff friendly and helpful throughout the stay. Breakfast was also a strong point and food was refreshed quickly.

My room was very quiet but some work was going on in the hotel.

Rooms

9/10

I booked an executive double room that offered ample space and a comfortable bed and the room was very clean. The decor was really lovely. The room was also very quiet

Facilities

8/10

The hotel is conveniently located opposite the railway station and it's just a short walk into the town. I also found the parking to be very accessible, with a decent amount of spaces available upon arrival. There is a restaurant with a small menu.

Service

10/10

All the staff were lovely. I appreciated being addressed by my first name by the staff. The staff was attentive. The breakfast service was really good and the staff.

0 Helpful

Samuel from United Kingdom

Business traveller

Standard Double Room

3 nights in June 2025

Reviewed:July 07, 2025

7/10

top qualityreception areabreakfast choicebreakfast selectiontrain stationmissing mirrorcigarette smokeconstant smellcigarette smokehall smell

the reception area demonstrates top quality. the breakfast had lots of choice to suit all tastes. the location is near the train station. it is literally a short walk from the main door, directly to the train station.

i stayed in a standard double room and noticed a lack of a mirror in the bedroom. the room smelled of cigarette smoke in the hall. i found this rather unpleasant. i also noticed the constant smell of cigarette smoke in our bedroom.

0 Helpful