The Chester Grosvenor Exterior photo The Chester GrosvenorThe Chester Grosvenor Exterior photo The photograph shows a charming, snow-covered street scene at night. The main focus is on a historic-looking building with intricate black and white timber framing on its upper floors. The building has multiple gabled roofs and large windows that gloThe Chester Grosvenor Exterior photo The photo shows a view of a historic city center, likely in Europe, with a mix of old buildings under a partly cloudy sky. 

In the foreground, on the left, is a prominent example of timber-framed architecture. This building features dark, steeply pi
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Rooms and Guests2 Guests, 1 Room
Key details

About the Hotel

Eastgate Street, Eastgate, Chester, United Kingdom, CH1 1LT
-
Steps from Chester Cathedral
Great
8.8
9.3
/10
4.6
4.3
/5

Location

The Chester Grosvenor is located on Eastgate Street, offering views of the iconic Eastgate Clock, the most photographed clock in England after Big Ben. This prime city-centre location places guests within walking distance of Chester Cathedral and the Roman Amphitheatre. The hotel's setting provides an excellent base for exploring the historic charm of Chester.

Dining

The Chester Grosvenor features two distinguished dining options: Arkle and La Brasserie. Arkle, awarded 3 AA Rosettes, offers an extraordinary seasonal tasting menu and is recognized in the Michelin Guide. La Brasserie, with 2 AA Rosettes, provides all-day dining with dishes crafted from local ingredients, alongside a glamorous Champagne bar.

Wellness

The Spa at The Chester Grosvenor presents a range of rejuvenating treatments, including the Winter Glow Retreat, designed to refresh and restore. Guests have access to the Thermal Suite, which includes a Herb Sauna and Salt Grotto. A variety of treatments utilizing ELEMIS products are tailored to meet individual needs.

Rooms

The hotel offers a variety of luxurious rooms, each designed with individual character and high-quality furnishings. Options include Classic, Executive, and Deluxe suites, many featuring marble bathrooms and spacious lounge areas. The Presidential Suite provides a refined experience with a guest cloakroom and private study, accommodating both relaxation and meetings.

Events and Celebrations

The Chester Grosvenor hosts numerous special events including festive dining experiences and black-tie New Year's Eve celebrations. Packages for Christmas parties include welcome drinks and a three-course festive dinner with live music. The hotel's Westminster Suite serves as an excellent venue for both corporate and social events.

Highlights

Location: Iconic Eastgate Clock overlooks hotel

Dining: 3 AA Rosette restaurant Arkle

Wellness: Thermal Suite with Herb Sauna

Rooms: Luxurious Presidential Suite available

“This grande dame impresses with its prime city-center location and award-winning dining, including the acclaimed Arkle restaurant; however, some past visitors have noted inconsistencies in service and room maintenance. With its historic charm, full-service spa, and bespoke guest experiences, it's poised to be a memorable stay-provided the details align. Ultimately, its luxurious accommodations and personalized service should provide the relaxing experience one would expect.”
Hotel logo
Anna BlackEditor-in-Chief at Tohotel
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Select your room type

The Chester Grosvenor offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Classic Room
2 persons
220 sq. feet 
1 Double bed
Shower
Heating
Executive Room
2 persons
380 sq. feet 
1 King-size bed
Shower
Heating
Superior King Room
2 persons
390 sq. feet 
1 King-size bed
Shower
Heating
Deluxe Room
2 persons
305 sq. feet 
1 King-size bed
Shower
Heating
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Facilities

The Chester Grosvenor offers amenities for your comfortable stay and unforgettable experiences
Facilities: Great
8.8/10Review score

General

  • No smoking on site
  • Wi-Fi
  • Parking
  • Safe deposit box
  • 24-hour reception
  • Express check-in/ -out
  • No pets allowed
  • Rooms/ Facilities for disabled
  • 24-hour security
  • Luggage storage
  • Lift
  • Currency exchange
  • Coffee shop
  • Smoke detectors
  • Fire extinguishers
  • Key card access

Services

  • Room service
  • Housekeeping
  • Laundry
  • Dry cleaning
  • Welcome drink

Dining

  • In-room breakfast
  • Restaurant
  • Bar/ Lounge area
  • Packed lunches
  • Special diet menus

Business

  • Meeting/ Banquet facilities
  • Fax/Photocopying

Children

  • Cots

Spa & Leisure

  • Spa & wellness centre
  • Back massage
  • Head massage
  • Full body massage
  • Foot massage

Room features

  • Air conditioning
  • Heating
  • Sitting area
  • Dressing area
  • Dining table
  • Ironing facilities

Bathroom

  • Free toiletries

Media

  • AM/FM alarm clock

Room decor

  • Carpeted floor
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Dining Onsite

The Chester Grosvenor presents a delightful array of dining experiences, where British cuisine meets elegant surroundings. Indulge in all-day dining at La Brasserie or enjoy an intimate evening at the sophisticated Arkle, both offering unique culinary delights that captivate the senses.
The Chester Grosvenor Restaurant photo The photo shows the interior of a high-end restaurant, likely a formal dining establishment. The space is elegant and well-lit, with a warm color palette of browns, blues, and golds.

The main focus is on a round table in the foreground, set for two
The Chester Grosvenor Restaurant photo The photo shows a luxurious and well-stocked bar area. The bar itself is a curved, rich wood structure with a light-colored marble countertop. Several high stools with tan leather seats are lined up along the bar, inviting patrons to sit and enjoy dr
The Chester Grosvenor Restaurant photo The photo shows a cozy and elegant dining area, likely within a restaurant or upscale home. The room has a warm, inviting atmosphere with soft lighting. 

The main focus is a round table draped with a crisp white tablecloth, set for four people. Each

Arkle

British fine dining
Ambiance
A luxuriously comfortable bar and lounge that exudes understated elegance and sophistication, perfect for intimate gatherings.
Key Offerings
Offering a menu that celebrates traditional British cuisine with a contemporary twist, Arkle is ideal for guests seeking an exquisite dinner experience. Open for dinner only.
Reservation
Recommended
Wednesday to Saturday, 18:00 - 22:00

La Brasserie

British and French bistro-style
Ambiance
A vibrant and lively setting with a glamorous Champagne and cocktail bar, perfect for casual meals throughout the day.
Key Offerings
This 2 AA Rosette restaurant features an all-day dining menu crafted with flavors and ingredients from home and abroad, complemented by a carefully curated wine list. Enjoy a delightful Afternoon Tea featuring sweet creations alongside finger sandwiches and scones.
Reservation
Not needed
Daily from 10:30 - 22:00

The Chester Grosvenor Location

Eastgate Street, Eastgate, Chester, United Kingdom, CH1 1LT
Map view
Eastgate Street, Eastgate, Chester, United Kingdom, CH1 1LT
Nearby
City Walls
Walls of Chester
200 ft
Church
Chester Cathedral
700 ft
45 Eastgate Street
Eastgate Clock
200 ft
Chester Rows
500 ft
Museum
Dewa Roman Experience
1200 ft
St Michaels Church Bridge Street
Chester Golf Club
1200 ft
Church
Church of St Peter
600 ft
30 Watergate Street
Booth Mansion
900 ft
Garden
Chester Cathedral Falconry and Nature Gardens
600 ft
Church
Wesley Church Centre
400 ft
27 Grosvenor Street The Grosvenor Museum
Chester History & Heritage
1000 ft
40 Watergate Street
The Antiques Shop
1000 ft
Chester Market Hall 6 Princess Street Chester Market Hall
Chester in Lego
1100 ft
Gallery
The Watergate Street Gallery
1100 ft
Event hall
Chester Guildhall
1300 ft
Shopping Area
Grosvenor Shopping Centre
400 ft
Restaurants
La Brasserie
100 ft
56-58 Eastgate Street Eastgate St
Simon Radley at The Chester Grosvenor
200 ft
The Chester Grosvenor 56-58 Eastgate
The Botanist
400 ft
13 St. Werburgh Street
The Chester Grosvenor Restaurant
100 ft
56-58 Eastgate Street Aldford
Afternoon Tea at the Grosvenor Hotel
200 ft
Eastgate
Duttons
400 ft
10-11 Godstall Ln
The Tea Press Cafe
300 ft
28-30 Eastgate Street
Debenhams Browns of Chester Cafe
300 ft
34-40 Eastgate Row South
Towers
500 ft
St Werburgh St Bell Tower House
Explore Chester
Local Highlights
Top Attractions
Activities
Dining
Entertainment
Chester Cathedral
Chester Cathedral
3 minutes' walk
This stunning medieval cathedral features intricate architecture and guided tours. Ideal for history enthusiasts and peace seekers.
Chester Castle
Chester Castle
9 minutes' walk
A historical landmark with castle tours available, showcasing Chester's rich past and beautiful views of the city.
Dewa Roman Experience
Dewa Roman Experience
5 minutes' walk
An interactive museum presenting Chester's Roman history. Includes guided tours and activities for a hands-on experience.
Chester Racecourse
Chester Racecourse
4 minutes' drive
Known as the world's oldest racecourse, it offers exciting horse racing events and stunning views of the races.
Grosvenor Park
Grosvenor Park
16 minutes' walk
Featuring beautiful gardens and walking paths, ideal for picnics and leisurely strolls. Perfect for families and relaxation.
Chester Golf Club
Chester Golf Club
5 minutes' walk
An 18-hole golf course with beautiful views. Book in advance for tee times or enjoy casual games with friends.
Simon Radley at The Chester Grosvenor
Simon Radley at The Chester Grosvenor
1 minute' walk
Fine dining with a Michelin-starred chef. Seasonal menus highlight local ingredients and exquisite flavors.
The Botanist
The Botanist
2 minutes' walk
Eclectic décor and a relaxed vibe, featuring a variety of dishes. Known for its botanical cocktails and vibrant atmosphere.
Chester Little Theatre
12 minutes' walk
A charming venue for community plays and performances. Check out their schedule for family-friendly shows and events.
Live Lounge
5 minutes' drive
Vibrant spot for live music, featuring local bands. Offers a lively atmosphere for night owls and music lovers.
Getting around
City Centre
Chester5 min  ·  1400 ft
Airports
Chester Hawarden (CEG)18 min  ·  7.1 mi
Liverpool John Lennon (LPL)62 min  ·  25.4 mi
Train
Chester Train Station11 min  ·  3000 ft
Bus
Bus stop4 min  ·  1000 ft
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Property information and rules
Check-in
from 15:00-23:59
Check-out
until 11 am
Guest Parking
Public parking is possible on site at GBP 15 per day.
Internet
Wireless internet is available in for free.
Breakfast
At the hotel The Chester Grosvenor guests are invited to a full breakfast served for free. 
Children & extra beds
There are no extra beds provided in a room. 
Pets
Pets are not allowed.
Languages
English, Spanish, Italian, Polish
Year renovated:
2010
Number of floors:
4
Number of rooms:
66

Reviews and Ratings

Feedback about The Chester Grosvenor from previous guests about their experience.
Review summary
Based on recent reviews
Powered by AI
The Chester Grosvenor enjoys an unbeatable location in the city centre, right next to the city walls, making it easy to explore attractions like the cathedral and Roman amphitheatre on foot. Guests consistently praise the spacious and well-equipped rooms, and some have particularly appreciated the fresh milk in the mini-bar. While most find the experience luxurious and worth the price, a few guests have occasionally noted minor issues such as uneven floors in some suites. Breakfast is generally considered excellent, with plenty of options to choose from, and cocktails in the bar are a popular evening treat, rounding out a pleasant stay.
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Review score
Based on 2743 verified reviews
8.6/10
Great
87%
Recommend
Location
9.7/10
Staff
9.3/10
Paid Wi-Fi
7.9/10
Value for money
8.2/10
Pros
Friendly staff
Good location
Comfortable bed
Cons
Noisy air con
Poor service
Guest reviews
based on 2743 reviews
8.6/10
based on 3791 reviews
4.5/5
based on 5418 reviews
8.8/10
Liam from United Kingdom
Couple
Deluxe Room
3 nights in November 2025
|
Reviewed:December 11, 2025
6/10

Underwhelming Experience , Needs Improvement

unwelcoming staffincorrect key setup
The front desk staff were not cute , they did not smile or greet guests. My room keys stopped working on two consecutive days. I learned they had been set up incorrectly during check-in. I had to request milk , tea bags , and water be replenished , as this was not done during regular room service.
0 Helpful
Reese from United States
Couple
Classic Room
3 nights in November 2025
|
Reviewed:November 29, 2025
6/10
ripped wallpaperfaded sealant
The yellow paintwork in room 238 WAS appalling and the decor felt VERY dated. Wallpaper was ripped in one area and the window lock was broken. Also there WAS no socket on one side of the bed, just an extension lead! The bathroom had faded bath sealant. It looked dirty. I found these issues disappointing for a hotel of this supposed caliber.
0 Helpful
Charles from United Kingdom
Couple
Classic Room
3 nights in August 2025
|
Reviewed:September 27, 2025
9.4/10

A Good Experience

historical sitesstaff welcomeconvenient room service
The hotel's location provided immediate access to historical sites. Staff members offered warm welcomes, promptly managing luggage. I found the room service available at all hours very convenient. The hotel offered easy access to a multi-story car park.
During afternoon tea, the seating arrangement wasn't ideal for dining. Low chairs made it a bit uncomfortable to reach the table.
Dining
9/10
The breakfast includes a continental option. A cooked breakfast is also available for a supplement. I was treated to a glass of champagne.
Location
10/10
The hotel is situated in the city center. The Roman and Mediaeval historic sites are easily accessible. I had very easy access to the Canal.
Service
10/10
The staff demonstrated attentiveness and warmth. Concierge Ken and Evelina were particularly excellent. Jerome, the sommelier, also stood out for his cute demeanor.
Facilities
9/10
The hotel provides convenient access to a multi-story car park. I found the parking access very useful. The hotel offered tailored food.
Rooms
9/10
The room provided a very clean environment. It also offered a perfect and relaxing space. I also appreciated the room service offered around the clock
0 Helpful
|
Show more
Questions of the users
About The Chester Grosvenor
What parking options are available near the hotel?
12 November 2024
The hotel is conveniently located next to the Chester Grosvenor Shopping Centre multi-storey car park. Guests can access the hotel directly from the car park on the second floor, and discounted parking charges apply when the ticket is validated at the hotel.
Are dogs allowed to stay at the hotel?
23 January 2025
Only service dogs are permitted within the hotel, so pets are not allowed in guest rooms.
What type of breakfast is served with the room rate?
7 March 2025
The room rate includes a Continental Breakfast, and guests can upgrade to a Full English Breakfast for an additional cost of £9.50 per person.
Is it possible to reserve a room with twin beds?
15 April 2025
Twin beds are available in Deluxe and Executive room categories, but Classic rooms only feature a double bed.
How can I book an afternoon tea experience at the hotel?
18 May 2025
Afternoon tea reservations can be made online or by reaching out directly to the Reservations Team for assistance.
What are the charges for using the Spa facilities during a stay?
27 June 2025
Access to the Spa requires a one-time supplement of £35.00 for unlimited use throughout your stay.
Can electric cars be charged at the hotel?
30 July 2024
Electric car charging is available as part of the Valet Parking service, though advance booking is required at least 48 hours prior to arrival as spots are limited.
What dining options are available at the hotel?
11 August 2025
Guests can enjoy a range of dining experiences, including the award-winning La Brasserie for casual dining and the fine dining restaurant Arkle, both known for their exquisite menus.
Are there special offers or packages available for stays at the hotel?
9 September 2024
The Chester Grosvenor offers various special promotions ranging from luxurious overnight stays to dining experiences, allowing guests to enjoy luxury at a lesser cost.
What is the dress code for dining at the hotel's restaurants?
21 October 2024
A smart-casual dress code is recommended for dining at both La Brasserie and Arkle, ensuring an elegant atmosphere for all guests.

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21Apr2026Select date
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Rooms and Guests2 Guests, 1 Room