The Chester Grosvenor, Chester ➤ Reviews, Rooms & Prices 2026

75 photos

The Chester Grosvenor Exterior photo The Chester Grosvenor

The Chester Grosvenor Exterior photo The photograph shows a charming, snow-covered street scene at night. The main focus is on a historic-looking building with intricate black and white timber framing on its upper floors. The building has multiple gabled roofs and large windows that glo

The Chester Grosvenor Exterior photo The photo shows a view of a historic city center, likely in Europe, with a mix of old buildings under a partly cloudy sky.

In the foreground, on the left, is a prominent example of timber-framed architecture. This building features dark, steeply pi

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Key details

About the Hotel

Eastgate Street, Eastgate, Chester, United Kingdom, CH1 1LT

Steps from Chester Cathedral

Great

8.8

9.3

/10

4.6

4.3

Loved by The Chester Grosvenor guests

Grand interior
Cute staff
Beautiful room
Central location
High standard

"Its location couldn't be better: step outside and you're immediately in the heart of the city."

benw1975 from Bahrain

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"The hotel itself is very grand but parts do need refreshing."

Lorna from United Kingdom

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"The bedrooms are large and beautifully decorated and the bistro food was really delicious!"

Susie from United Kingdom

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Location

The Chester Grosvenor is located on Eastgate Street, offering views of the iconic Eastgate Clock, the most photographed clock in England after Big Ben. This prime city-centre location places guests within walking distance of Chester Cathedral and the Roman Amphitheatre. The hotel's setting provides an excellent base for exploring the historic charm of Chester.

Dining

The Chester Grosvenor features two distinguished dining options: Arkle and La Brasserie. Arkle, awarded 3 AA Rosettes, offers an extraordinary seasonal tasting menu and is recognized in the Michelin Guide. La Brasserie, with 2 AA Rosettes, provides all-day dining with dishes crafted from local ingredients, alongside a glamorous Champagne bar.

Wellness

The Spa at The Chester Grosvenor presents a range of rejuvenating treatments, including the Winter Glow Retreat, designed to refresh and restore. Guests have access to the Thermal Suite, which includes a Herb Sauna and Salt Grotto. A variety of treatments utilizing ELEMIS products are tailored to meet individual needs.

Rooms

The hotel offers a variety of luxurious rooms, each designed with individual character and high-quality furnishings. Options include Classic, Executive, and Deluxe suites, many featuring marble bathrooms and spacious lounge areas. The Presidential Suite provides a refined experience with a guest cloakroom and private study, accommodating both relaxation and meetings.

Events and Celebrations

The Chester Grosvenor hosts numerous special events including festive dining experiences and black-tie New Year's Eve celebrations. Packages for Christmas parties include welcome drinks and a three-course festive dinner with live music. The hotel's Westminster Suite serves as an excellent venue for both corporate and social events.

Highlights

Location: Iconic Eastgate Clock overlooks hotel

Dining: 3 AA Rosette restaurant Arkle

Wellness: Thermal Suite with Herb Sauna

Rooms: Luxurious Presidential Suite available

“This grande dame impresses with its prime city-center location and award-winning dining, including the acclaimed Arkle restaurant; however, some past visitors have noted inconsistencies in service and room maintenance. With its historic charm, full-service spa, and bespoke guest experiences, it's poised to be a memorable stay-provided the details align. Ultimately, its luxurious accommodations and personalized service should provide the relaxing experience one would expect.”

Anna BlackEditor-in-Chief at Tohotel

Location: Perfect

9.7/10Review score

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Highlights from guests

DiningBreakfast Bliss

Breakfast felt special. Fresh, local produce made the full English breakfast exceptional and worth the cost.

Oliver from England

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Room FeaturesSpacious Comfort

The suite was incredibly spacious, featuring a separate lounge and dining area.

Mei from China

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BedroomComfy Nights

I slept soundly in my room thanks to the comfy bed and top quality linens.

Rajesh from India

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Guest ParkingEasy Access

The parking garage has direct access to the hotel and cost only £10 for 24 hours.

Isabelle from France

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Select your room type

The Chester Grosvenor offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Classic Room

2 persons

220 sq. feet

1 Double bed

Shower

Heating

room details

Executive Room

2 persons

380 sq. feet

1 King-size bed

Shower

Heating

room details

Superior King Room

2 persons

390 sq. feet

1 King-size bed

Shower

Heating

room details

Deluxe Room

2 persons

305 sq. feet

1 King-size bed

Shower

Heating

room details

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Price and Room Availability Calendar

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Facilities

The Chester Grosvenor offers amenities for your comfortable stay and unforgettable experiences

Facilities: Great

8.8/10Review score

General

No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
24-hour security
Luggage storage
Lift
Currency exchange
Coffee shop
Smoke detectors
Fire extinguishers
Key card access

Services

Room service
Housekeeping
Laundry
Dry cleaning
Welcome drink

Dining

In-room breakfast
Restaurant
Bar/ Lounge area
Packed lunches
Special diet menus

Business

Meeting/ Banquet facilities
Fax/Photocopying

Children

Cots

Spa & Leisure

Spa & wellness centre
Back massage
Head massage
Full body massage
Foot massage

Room features

Air conditioning
Heating
Sitting area
Dressing area
Dining table
Ironing facilities

Bathroom

Free toiletries

Media

AM/FM alarm clock

Room decor

Carpeted floor

Dining Onsite

The Chester Grosvenor presents a delightful array of dining experiences, where British cuisine meets elegant surroundings. Indulge in all-day dining at La Brasserie or enjoy an intimate evening at the sophisticated Arkle, both offering unique culinary delights that captivate the senses.

The Chester Grosvenor Restaurant photo The photo shows the interior of a high-end restaurant, likely a formal dining establishment. The space is elegant and well-lit, with a warm color palette of browns, blues, and golds.

The main focus is on a round table in the foreground, set for two

The Chester Grosvenor Restaurant photo The photo shows a luxurious and well-stocked bar area. The bar itself is a curved, rich wood structure with a light-colored marble countertop. Several high stools with tan leather seats are lined up along the bar, inviting patrons to sit and enjoy dr

The Chester Grosvenor Restaurant photo The photo shows a cozy and elegant dining area, likely within a restaurant or upscale home. The room has a warm, inviting atmosphere with soft lighting.

The main focus is a round table draped with a crisp white tablecloth, set for four people. Each

Arkle

British fine dining

Ambiance

A luxuriously comfortable bar and lounge that exudes understated elegance and sophistication, perfect for intimate gatherings.

Key Offerings

Offering a menu that celebrates traditional British cuisine with a contemporary twist, Arkle is ideal for guests seeking an exquisite dinner experience. Open for dinner only.

Reservation

Recommended

Wednesday to Saturday, 18:00 - 22:00

La Brasserie

British and French bistro-style

Ambiance

A vibrant and lively setting with a glamorous Champagne and cocktail bar, perfect for casual meals throughout the day.

Key Offerings

This 2 AA Rosette restaurant features an all-day dining menu crafted with flavors and ingredients from home and abroad, complemented by a carefully curated wine list. Enjoy a delightful Afternoon Tea featuring sweet creations alongside finger sandwiches and scones.

Reservation

Not needed

Daily from 10:30 - 22:00

The Chester Grosvenor Location

Eastgate Street, Eastgate, Chester, United Kingdom, CH1 1LT

Map view

Eastgate Street, Eastgate, Chester, United Kingdom, CH1 1LT

City landmarks

Zoo

Chester Zoo

2.5 mi

Landmark

Chester Racecourse

5100 ft

Museum

The Grosvenor Museum

2300 ft

Landmark

Chester Castle

2300 ft

Museum

Cheshire Military Museum

2300 ft

Landmark

River Dee

2700 ft

Park

Grosvenor Park

4200 ft

Landmark

Queens garden

4100 ft

Landmark

Lead Shot Tower

4200 ft

Garden

Chester Roman Gardens

2900 ft

Landmark

Statue of Minerva

3400 ft

Church

St John the Baptist's Church

3800 ft

Landmark

Sick to Death

3000 ft

Landmark

Chester Roman Amphitheatre

4000 ft

Nearby

City Walls

Walls of Chester

200 ft

Church

Chester Cathedral

700 ft

45 Eastgate Street

Eastgate Clock

200 ft

Chester Rows

500 ft

Museum

Dewa Roman Experience

1200 ft

St Michaels Church Bridge Street

Chester Golf Club

1200 ft

Church

Church of St Peter

600 ft

30 Watergate Street

Booth Mansion

900 ft

Garden

Chester Cathedral Falconry and Nature Gardens

600 ft

Church

Wesley Church Centre

400 ft

27 Grosvenor Street The Grosvenor Museum

Chester History & Heritage

1000 ft

40 Watergate Street

The Antiques Shop

1000 ft

Chester Market Hall 6 Princess Street Chester Market Hall

Chester in Lego

1100 ft

Gallery

The Watergate Street Gallery

1100 ft

Event hall

Chester Guildhall

1300 ft

Shopping Area

Grosvenor Shopping Centre

400 ft

Restaurants

La Brasserie

100 ft

56-58 Eastgate Street Eastgate St

Simon Radley at The Chester Grosvenor

200 ft

The Chester Grosvenor 56-58 Eastgate

The Botanist

400 ft

13 St. Werburgh Street

The Chester Grosvenor Restaurant

100 ft

56-58 Eastgate Street Aldford

Afternoon Tea at the Grosvenor Hotel

200 ft

Eastgate

Duttons

400 ft

10-11 Godstall Ln

The Tea Press Cafe

300 ft

28-30 Eastgate Street

Debenhams Browns of Chester Cafe

300 ft

34-40 Eastgate Row South

Towers

500 ft

St Werburgh St Bell Tower House

Explore Chester

Local Highlights

Chester Cathedral

3 minutes' walk

This stunning medieval cathedral features intricate architecture and guided tours. Ideal for history enthusiasts and peace seekers.

Chester Castle

9 minutes' walk

A historical landmark with castle tours available, showcasing Chester's rich past and beautiful views of the city.

Dewa Roman Experience

5 minutes' walk

An interactive museum presenting Chester's Roman history. Includes guided tours and activities for a hands-on experience.

Chester Racecourse

4 minutes' drive

Known as the world's oldest racecourse, it offers exciting horse racing events and stunning views of the races.

Grosvenor Park

16 minutes' walk

Featuring beautiful gardens and walking paths, ideal for picnics and leisurely strolls. Perfect for families and relaxation.

Chester Golf Club

5 minutes' walk

An 18-hole golf course with beautiful views. Book in advance for tee times or enjoy casual games with friends.

Simon Radley at The Chester Grosvenor

1 minute' walk

Fine dining with a Michelin-starred chef. Seasonal menus highlight local ingredients and exquisite flavors.

The Botanist

2 minutes' walk

Eclectic décor and a relaxed vibe, featuring a variety of dishes. Known for its botanical cocktails and vibrant atmosphere.

Chester Little Theatre

12 minutes' walk

A charming venue for community plays and performances. Check out their schedule for family-friendly shows and events.

Live Lounge

5 minutes' drive

Vibrant spot for live music, featuring local bands. Offers a lively atmosphere for night owls and music lovers.

Getting around

City Centre

Chester5 min · 1400 ft

Airports

Chester Hawarden (CEG)18 min · 7.1 mi

Liverpool John Lennon (LPL)62 min · 25.4 mi

Train

Chester Train Station11 min · 3000 ft

Bus

Bus stop4 min · 1000 ft

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Property information and rules

Check-in

from 15:00-23:59

Check-out

until 11 am

Guest Parking

Public parking is possible on site at GBP 15 per day.

Internet

Wireless internet is available in for free.

Breakfast

At the hotel The Chester Grosvenor guests are invited to a full breakfast served for free.

Children & extra beds

There are no extra beds provided in a room.

Pets

Pets are not allowed.

Languages

English, Spanish, Italian, Polish

Year renovated:

2010

Number of floors:

Number of rooms:

Reviews and Ratings

Feedback about The Chester Grosvenor from previous guests about their experience.

Review summary

Based on recent reviews

The Chester Grosvenor enjoys an unbeatable location in the city centre, right next to the city walls, making it easy to explore attractions like the cathedral and Roman amphitheatre on foot. Guests consistently praise the spacious and well-equipped rooms, and some have particularly appreciated the fresh milk in the mini-bar. While most find the experience luxurious and worth the price, a few guests have occasionally noted minor issues such as uneven floors in some suites. Breakfast is generally considered excellent, with plenty of options to choose from, and cocktails in the bar are a popular evening treat, rounding out a pleasant stay.

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Review score

Based on 2743 verified reviews

8.6/10

Great

87%

Recommend

Location

9.7/10

Staff

9.3/10

Paid Wi-Fi

7.9/10

Value for money

8.2/10

Pros

Friendly staff

Good location

Comfortable bed

Cons

Noisy air con

Poor service

based on 3791 reviews

4.5/5

Liam from United Kingdom

Couple

Deluxe Room

3 nights in November 2025

Reviewed:December 11, 2025

6/10

Underwhelming Experience , Needs Improvement

unwelcoming staffincorrect key setup

The front desk staff were not cute , they did not smile or greet guests. My room keys stopped working on two consecutive days. I learned they had been set up incorrectly during check-in. I had to request milk , tea bags , and water be replenished , as this was not done during regular room service.

0 Helpful

Reese from United States

Couple

Classic Room

3 nights in November 2025

Reviewed:November 29, 2025

6/10

ripped wallpaperfaded sealant

The yellow paintwork in room 238 WAS appalling and the decor felt VERY dated. Wallpaper was ripped in one area and the window lock was broken. Also there WAS no socket on one side of the bed, just an extension lead! The bathroom had faded bath sealant. It looked dirty. I found these issues disappointing for a hotel of this supposed caliber.

0 Helpful

Charles from United Kingdom

Couple

Classic Room

3 nights in August 2025

Reviewed:September 27, 2025

9.4/10

A Good Experience

historical sitesstaff welcomeconvenient room service

The hotel's location provided immediate access to historical sites. Staff members offered warm welcomes, promptly managing luggage. I found the room service available at all hours very convenient. The hotel offered easy access to a multi-story car park.

During afternoon tea, the seating arrangement wasn't ideal for dining. Low chairs made it a bit uncomfortable to reach the table.

Dining

9/10

The breakfast includes a continental option. A cooked breakfast is also available for a supplement. I was treated to a glass of champagne.

Location

10/10

The hotel is situated in the city center. The Roman and Mediaeval historic sites are easily accessible. I had very easy access to the Canal.

Service

10/10

The staff demonstrated attentiveness and warmth. Concierge Ken and Evelina were particularly excellent. Jerome, the sommelier, also stood out for his cute demeanor.

Facilities

9/10

The hotel provides convenient access to a multi-story car park. I found the parking access very useful. The hotel offered tailored food.

Rooms

9/10

The room provided a very clean environment. It also offered a perfect and relaxing space. I also appreciated the room service offered around the clock

0 Helpful

Questions of the users

About The Chester Grosvenor

What parking options are available near the hotel?

12 November 2024

The hotel is conveniently located next to the Chester Grosvenor Shopping Centre multi-storey car park. Guests can access the hotel directly from the car park on the second floor, and discounted parking charges apply when the ticket is validated at the hotel.

Are dogs allowed to stay at the hotel?

23 January 2025

Only service dogs are permitted within the hotel, so pets are not allowed in guest rooms.

What type of breakfast is served with the room rate?

7 March 2025

The room rate includes a Continental Breakfast, and guests can upgrade to a Full English Breakfast for an additional cost of £9.50 per person.

Is it possible to reserve a room with twin beds?

15 April 2025

Twin beds are available in Deluxe and Executive room categories, but Classic rooms only feature a double bed.

How can I book an afternoon tea experience at the hotel?

18 May 2025

Afternoon tea reservations can be made online or by reaching out directly to the Reservations Team for assistance.

What are the charges for using the Spa facilities during a stay?

27 June 2025

Access to the Spa requires a one-time supplement of £35.00 for unlimited use throughout your stay.

Can electric cars be charged at the hotel?

30 July 2024

Electric car charging is available as part of the Valet Parking service, though advance booking is required at least 48 hours prior to arrival as spots are limited.

What dining options are available at the hotel?

11 August 2025

Guests can enjoy a range of dining experiences, including the award-winning La Brasserie for casual dining and the fine dining restaurant Arkle, both known for their exquisite menus.

Are there special offers or packages available for stays at the hotel?

9 September 2024

The Chester Grosvenor offers various special promotions ranging from luxurious overnight stays to dining experiences, allowing guests to enjoy luxury at a lesser cost.

What is the dress code for dining at the hotel's restaurants?

21 October 2024

A smart-casual dress code is recommended for dining at both La Brasserie and Arkle, ensuring an elegant atmosphere for all guests.