The Chester Grosvenor * 5 AA Red Stars & Thermal Suite

Name: The Chester Grosvenor, Chester
Address: Eastgate Street, Eastgate, Chester, Cheshire, CH1 1LT
Price range: US$188+
Rating: 8.7

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Key details

About the Hotel

Eastgate Street, Eastgate, Chester, CH1 1LT

Steps from Chester Cathedral

Great

8.7

9.3

/10

4.6

4.3

Loved by The Chester Grosvenor guests

Grand interior

Cute staff

Beautiful room

Central location

High standard

"Its location couldn't be better: step outside and you're immediately in the heart of the city."

benw1975 from Bahrain

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"The hotel itself is very grand but parts do need refreshing."

Lorna from United Kingdom

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"The bedrooms are large and beautifully decorated and the bistro food was really delicious!"

Susie from United Kingdom

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5-star luxury hotel in Chester with award-winning dining

Location

The Chester Grosvenor is located on Eastgate Street, offering views of the iconic Eastgate Clock, the most photographed clock in England after Big Ben. This prime city-centre location places guests within walking distance of Chester Cathedral and the Roman Amphitheatre. The hotel's setting provides an excellent base for exploring the historic charm of Chester.

Dining

The Chester Grosvenor features two distinguished dining options: Arkle and La Brasserie. Arkle, awarded 3 AA Rosettes, offers an extraordinary seasonal tasting menu and is recognized in the Michelin Guide. La Brasserie, with 2 AA Rosettes, provides all-day dining with dishes crafted from local ingredients, alongside a glamorous Champagne bar.

Wellness

The Spa at The Chester Grosvenor presents a range of rejuvenating treatments, including the Winter Glow Retreat, designed to refresh and restore. Guests have access to the Thermal Suite, which includes a Herb Sauna and Salt Grotto. A variety of treatments utilizing ELEMIS products are tailored to meet individual needs.

Rooms

The hotel offers a variety of luxurious rooms, each designed with individual character and high-quality furnishings. Options include Classic, Executive, and Deluxe suites, many featuring marble bathrooms and spacious lounge areas. The Presidential Suite provides a refined experience with a guest cloakroom and private study, accommodating both relaxation and meetings.

Events and Celebrations

The Chester Grosvenor hosts numerous special events including festive dining experiences and black-tie New Year's Eve celebrations. Packages for Christmas parties include welcome drinks and a three-course festive dinner with live music. The hotel's Westminster Suite serves as an excellent venue for both corporate and social events.

Highlights

Location: Iconic Eastgate Clock overlooks hotel

Dining: 3 AA Rosette restaurant Arkle

Wellness: Thermal Suite with Herb Sauna

Rooms: Luxurious Presidential Suite available

“This grande dame impresses with its prime city-center location and award-winning dining, including the acclaimed Arkle restaurant; however, some past visitors have noted inconsistencies in service and room maintenance. With its historic charm, full-service spa, and bespoke guest experiences, it's poised to be a memorable stay-provided the details align. Ultimately, its luxurious accommodations and personalized service should provide the relaxing experience one would expect.”

Anna BlackEditor-in-Chief at Tohotel

Location: Perfect

9.7/10Review score

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Highlights from guests

DiningBreakfast Bliss

Breakfast felt special. Fresh, local produce made the full English breakfast exceptional and worth the cost.

Oliver from England

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Room FeaturesSpacious Comfort

The suite was incredibly spacious, featuring a separate lounge and dining area.

Mei from China

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BedroomComfy Nights

I slept soundly in my room thanks to the comfy bed and top quality linens.

Rajesh from India

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Guest ParkingEasy Access

The parking garage has direct access to the hotel and cost only £10 for 24 hours.

Isabelle from France

Review on

Select your room type

The Chester Grosvenor offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Classic Room
2 persons
20 sq. feet
1 Double bed
Air conditioning
Bathtub
room details
Executive Room
2 persons
35 sq. feet
1 King-size bed
Air conditioning
Bathtub
room details
Superior King Room
2 persons
36 sq. feet
1 King-size bed
Air conditioning
Bathtub
room details

Show all rooms

Price and Room Availability Calendar

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Check-in/ Check-out

Facilities

The Chester Grosvenor offers amenities for your comfortable stay and unforgettable experiences

Facilities: Great

8.7/10Review score

General

No smoking on site
Wi-Fi
On-site car park
Safe deposit box
24-hour reception
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
24-hour security
Luggage storage
Lift
Currency exchange
Coffee shop
Smoke detectors
Fire extinguishers
Key card access

Services

Room service
Housekeeping
Laundry
Dry cleaning
Welcome drink

Dining

In-room breakfast
Restaurant
Bar/ Lounge area
Packed lunches
Special diet menus

Business

Fax/Photocopying

Children

Cots

Room features

Heating
Sitting area
Dressing area
Dining table
Ironing facilities

Bathroom

Free toiletries

Media

AM/FM alarm clock

Room decor

Carpeted floor

Dining Onsite

The Chester Grosvenor presents a delightful array of dining experiences, where British cuisine meets elegant surroundings. Indulge in all-day dining at La Brasserie or enjoy an intimate evening at the sophisticated Arkle, both offering unique culinary delights that captivate the senses.

Arkle
British fine dining
Ambiance
A luxuriously comfortable bar and lounge that exudes understated elegance and sophistication, perfect for intimate gatherings.
Key Offerings
Offering a menu that celebrates traditional British cuisine with a contemporary twist, Arkle is ideal for guests seeking an exquisite dinner experience. Open for dinner only.
Reservation
Recommended
Wednesday to Saturday, 18:00 - 22:00
La Brasserie
British and French bistro-style
Ambiance
A vibrant and lively setting with a glamorous Champagne and cocktail bar, perfect for casual meals throughout the day.
Key Offerings
This 2 AA Rosette restaurant features an all-day dining menu crafted with flavors and ingredients from home and abroad, complemented by a carefully curated wine list. Enjoy a delightful Afternoon Tea featuring sweet creations alongside finger sandwiches and scones.
Reservation
Not needed
Daily from 10:30 - 22:00

The Chester Grosvenor Location

Eastgate Street, Eastgate, Chester, CH1 1LT

Explore Chester

Local Highlights

Chester Cathedral

3 minutes' walk

This stunning medieval cathedral features intricate architecture and guided tours. Ideal for history enthusiasts and peace seekers.

Chester Castle

9 minutes' walk

A historical landmark with castle tours available, showcasing Chester's rich past and beautiful views of the city.

Dewa Roman Experience

5 minutes' walk

An interactive museum presenting Chester's Roman history. Includes guided tours and activities for a hands-on experience.

Chester Racecourse

4 minutes' drive

Known as the world's oldest racecourse, it offers exciting horse racing events and stunning views of the races.

Grosvenor Park

16 minutes' walk

Featuring beautiful gardens and walking paths, ideal for picnics and leisurely strolls. Perfect for families and relaxation.

Chester Golf Club

5 minutes' walk

An 18-hole golf course with beautiful views. Book in advance for tee times or enjoy casual games with friends.

Simon Radley at The Chester Grosvenor

1 minute' walk

Fine dining with a Michelin-starred chef. Seasonal menus highlight local ingredients and exquisite flavors.

The Botanist

2 minutes' walk

Eclectic décor and a relaxed vibe, featuring a variety of dishes. Known for its botanical cocktails and vibrant atmosphere.

Chester Little Theatre

12 minutes' walk

A charming venue for community plays and performances. Check out their schedule for family-friendly shows and events.

Live Lounge

5 minutes' drive

Vibrant spot for live music, featuring local bands. Offers a lively atmosphere for night owls and music lovers.

Getting around

City Centre
Chester 5 min · 1400 ft
Airports
Chester Hawarden (CEG) 18 min · 7.1 mi
Liverpool John Lennon (LPL) 62 min · 25.4 mi
Train
Chester Train Station 11 min · 3000 ft
Bus
Bus stop 4 min · 1000 ft

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Property information and rules

Check-in

from 15:00-23:59

Check-out

until 11 am

Guest Parking

Public parking is possible on site at true.

Internet

Wireless internet is available in the entire hotel for free.

Breakfast

You can start your day with a full breakfast, which costs GBP 19.5 per person.

Children & extra beds

There are no extra beds provided in a room.

Pets

Pets are not allowed.

Languages

English, Spanish, Italian, Polish

Year renovated:

2010

Number of floors:

Number of rooms:

Reviews and Ratings

Feedback about The Chester Grosvenor from previous guests about their experience.

Review summary

Based on recent reviews

The Chester Grosvenor enjoys an unbeatable location in the city centre, right next to the city walls, making it easy to explore attractions like the cathedral and Roman amphitheatre on foot. Guests consistently praise the spacious and well-equipped rooms, and some have particularly appreciated the fresh milk in the mini-bar. While most find the experience luxurious and worth the price, a few guests have occasionally noted minor issues such as uneven floors in some suites. Breakfast is generally considered excellent, with plenty of options to choose from, and cocktails in the bar are a popular evening treat, rounding out a pleasant stay.

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Review score

Based on 2767 verified reviews

8.6 /10

Great

87 %

Recommend

Location

9.7/10

Comfort

9.2/10

Paid Wi-Fi

8.1/10

Value for money

8.1/10

Pros

Friendly staff

Good location

Comfortable bed

Cons

Noisy air con

Poor service

based on 3791 reviews

4.5/5

Liam from United Kingdom

Couple

Deluxe Room

3 nights in November 2025

Reviewed: December 11, 2025

6/10

Underwhelming Experience , Needs Improvement

unwelcoming staff incorrect key setup

The front desk staff were not cute , they did not smile or greet guests. My room keys stopped working on two consecutive days. I learned they had been set up incorrectly during check-in. I had to request milk , tea bags , and water be replenished , as this was not done during regular room service.

0 Helpful

Reese from United States

Couple

Classic Room

3 nights in November 2025

Reviewed: November 29, 2025

6/10

ripped wallpaper faded sealant

The yellow paintwork in room 238 WAS appalling and the decor felt VERY dated. Wallpaper was ripped in one area and the window lock was broken. Also there WAS no socket on one side of the bed, just an extension lead! The bathroom had faded bath sealant. It looked dirty. I found these issues disappointing for a hotel of this supposed caliber.

0 Helpful

Charles from United Kingdom

Couple

Classic Room

3 nights in August 2025

Reviewed: September 27, 2025

9.4/10

A Good Experience

historical sites staff welcome convenient room service

The hotel's location provided immediate access to historical sites. Staff members offered warm welcomes, promptly managing luggage. I found the room service available at all hours very convenient. The hotel offered easy access to a multi-story car park.

During afternoon tea, the seating arrangement wasn't ideal for dining. Low chairs made it a bit uncomfortable to reach the table.

Dining

9/10

The breakfast includes a continental option. A cooked breakfast is also available for a supplement. I was treated to a glass of champagne.

Location

10/10

The hotel is situated in the city center. The Roman and Mediaeval historic sites are easily accessible. I had very easy access to the Canal.

Service

10/10

The staff demonstrated attentiveness and warmth. Concierge Ken and Evelina were particularly excellent. Jerome, the sommelier, also stood out for his cute demeanor.

Facilities

9/10

The hotel provides convenient access to a multi-story car park. I found the parking access very useful. The hotel offered tailored food.

Rooms

9/10

The room provided a very clean environment. It also offered a perfect and relaxing space. I also appreciated the room service offered around the clock

0 Helpful

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Questions of the users

About The Chester Grosvenor

What parking options are available near the hotel?

12 November 2024

The hotel is conveniently located next to the Chester Grosvenor Shopping Centre multi-storey car park. Guests can access the hotel directly from the car park on the second floor, and discounted parking charges apply when the ticket is validated at the hotel.

Are dogs allowed to stay at the hotel?

23 January 2025

Only service dogs are permitted within the hotel, so pets are not allowed in guest rooms.

What type of breakfast is served with the room rate?

7 March 2025

The room rate includes a Continental Breakfast, and guests can upgrade to a Full English Breakfast for an additional cost of £9.50 per person.

Is it possible to reserve a room with twin beds?

15 April 2025

Twin beds are available in Deluxe and Executive room categories, but Classic rooms only feature a double bed.

How can I book an afternoon tea experience at the hotel?

18 May 2025

Afternoon tea reservations can be made online or by reaching out directly to the Reservations Team for assistance.

What are the charges for using the Spa facilities during a stay?

27 June 2025

Access to the Spa requires a one-time supplement of £35.00 for unlimited use throughout your stay.

Can electric cars be charged at the hotel?

30 July 2024

Electric car charging is available as part of the Valet Parking service, though advance booking is required at least 48 hours prior to arrival as spots are limited.

What dining options are available at the hotel?

11 August 2025

Guests can enjoy a range of dining experiences, including the award-winning La Brasserie for casual dining and the fine dining restaurant Arkle, both known for their exquisite menus.

Are there special offers or packages available for stays at the hotel?

9 September 2024

The Chester Grosvenor offers various special promotions ranging from luxurious overnight stays to dining experiences, allowing guests to enjoy luxury at a lesser cost.

What is the dress code for dining at the hotel's restaurants?

21 October 2024

A smart-casual dress code is recommended for dining at both La Brasserie and Arkle, ensuring an elegant atmosphere for all guests.