Is there a shuttle service from the hotel to Masjid Al Haram?
20 November 2024
The shuttle service to Masjid Al Haram is currently unavailable. Guests can walk to the mosque, which takes about 8 to 10 minutes.
Sheraton Makkah Jabal Al Kaaba Hotel, Mecca
Key details
About the Hotel
7632 Jabal Al Kaabah, Mecca,
- Steps from the Great Mosque of Mecca
Great
8.2
8.8
4.4
4.0
5-star sanctuary close to Masjid Al Haram
Rooms
Sheraton Makkah Jabal Al Kaaba Hotel offers
Location
The hotel boasts an air-conditioned pedestrian bridge that provides direct access to Masjid Al Haram, enhancing convenience during busy seasons like Ramadan and Hajj. Located
Dining
Sheraton Makkah Jabal Al Kaaba Hotel presents diverse culinary options across three on-site restaurants.
Club Lounge
The
Amenities
The hotel prioritizes inclusivity with features designed for guest accessibility throughout the property. Accessibility options include elevators,
Highlights
Location: air conditioned pedestrian bridge
Rooms: 412 spacious rooms
Dining: Asia Restaurant & Al Firdous Restaurant
Club Lounge: complimentary Wi-Fi access
āIn my opinion, what sets this hotel apart is the air-conditioned pedestrian bridge directly connecting to the Masjid Al Haram, offering an oasis of calm amid the bustling city, plus its elegantly designed apartments, decorated with Islamic motifs. The multiple on-site restaurants, serving diverse cuisines, reflect a commitment to cater to varied palates; I think it's a solid choice for those seeking both convenience and comfort during their pilgrimage or business trip.ā
Select your room type
Sheraton Makkah Jabal Al Kaaba Hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
- Superior 1 Bedroom Suite Club Floor Lounge access Snacks2 persons540 sq. feet2 Single bedsAir conditioningHeatingroom details
- Superior Deluxe Twin Room Club Floor Partial Haram View Lounge access Snacks2 persons295 sq. feet2 Single bedsPartial ViewAir conditioningBathtubroom details
- Traditional Twin Room City View 2 Twin Beds2 persons250 sq. feet2 Single bedsCity viewAir conditioningHeatingroom details
Show all rooms
Price and Room Availability Calendar
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Check-in/ Check-out
Facilities
Sheraton Makkah Jabal Al Kaaba Hotel offers amenities for your comfortable stay and unforgettable experiences
General
- No smoking on site
- Free Wi-Fi in public areas
- Safe deposit box
- 24-hour reception
- Express check-in/ -out
- No pets allowed
- Rooms/ Facilities for disabled
- Wheelchair access
- 24-hour security
- Luggage storage
- Allergy-free rooms
- Lift
- Currency exchange
- Coffee shop
- Smoke detectors
- Electric vehicle charging station
- Fire extinguishers
- Key card access
Guest Parking
- No parking available.
Services
- Room service
- Housekeeping
- Laundry
- Dry cleaning
Dining
- In-room breakfast
- Restaurant
- Bar/ Lounge area
Business
- Business centre
- Meeting/ Banquet facilities
- Fax/Photocopying
Children
- Cots
- Children's buffet
Facilities for people with disabilities
- Toilet for disabled
- Bathroom for disabled
Spa & Leisure
- Leisure/ TV room
- Massage
Room features
- Air conditioning
- Heating
- Mini-bar
- Soundproofed rooms
- Sitting area
- Tea and coffee facilities
- Dining table
- Ironing facilities
Bathroom
- Free toiletries
- Sink
Self-catering
- Electric kettle
- Cookware/ Kitchen utensils
Media
- Flat-screen TV
- Direct dial telephone
- AM/FM alarm clock
Room decor
- Carpeted floor
Show more
Dining Onsite
At Sheraton Makkah Jabal Al Kaaba Hotel, indulge in a delightful array of dining experiences, from international favorites to Asian delicacies. Each venue offers a welcoming atmosphere, perfect for family gatherings or personal retreats.
Al Ferdaus Restaurant
International
Ambiance
Casual and welcoming, perfect for family meals or quiet dining.
Key Offerings
Enjoy a diverse menu featuring international dishes that cater to all palates, served in a relaxed setting.
Reservation
No
Open for breakfast, lunch, and dinner.
Asia Restaurant
Asian
Ambiance
Inviting and contemporary, ideal for a friendly gathering or an intimate meal.
Key Offerings
Savor an enticing selection of authentic Asian flavors featuring both traditional and modern recipes.
Reservation
No
Open for breakfast, lunch, and dinner.
Chocolate Lounge
International
Ambiance
Charming and cozy, perfect for casual meetings or leisurely breaks.
Key Offerings
Delight in a variety of sweet treats, fresh sandwiches, and refreshing mocktails, complemented by a range of teas and coffees.
Reservation
No
Hours vary.
Club Lounge
International
Ambiance
Family-friendly yet modern, creating a welcoming atmosphere for all guests.
Key Offerings
Take time to enjoy signature mocktails and refreshments in a comfortable setting, perfect for relaxation or socializing.
Reservation
No
Monday to Sunday, 06:30 - 23:00.
Sheraton Makkah Jabal Al Kaaba Hotel Location
7632 Jabal Al Kaabah, Mecca,
Explore Mecca
Experience Makkah
Masjid Al Haram
45 minutes' walk
Largest mosque in the world, hosting millions of pilgrims annually. A significant religious and historical site.
Clock Tower Museum
15 minutes' walk
Offers a glimpse into Islamic history with exhibits on local heritage and traditions. Notable for its unique architecture.
Safa and Marwa
45 minutes' walk
Famous for the ritual of Sa'i, this historic site is an integral part of Hajj and Umrah.
Zamzam Well
50 minutes' walk
A sacred well that provides water to millions. Known for its historical and religious significance.
Cultural Tours
15 minutes' walk
Guided tours offer insights into Makkah's rich history and culture. Book in advance for a deeper experience.
Shopping at Souk Al Khalil
10 minutes' walk
A vibrant market filled with local crafts, souvenirs, and traditional food. Ideal for family outings or solo adventures.
Relax at Local Parks
10 minutes' walk
Nearby parks provide a peaceful escape with greenery and seating areas, perfect for a leisurely afternoon.
Pilgrimage Activities
10 minutes' walk
Participate in religious activities and rituals in and around the Masjid, enhancing spiritual journeys.
Saad Aldeen Confectionery
17 minutes' walk
Famous for its traditional sweets and desserts, offering a cozy atmosphere perfect for a quick snack.
CafƩ Cino
80 minutes' walk
A casual spot with a variety of international dishes, renowned for its coffee and light bites. Reservations suggested.
KFC
80 minutes' walk
Fast food option famous for its fried chicken, suitable for families looking for quick meals in a laid-back setting.
Starbucks
90 minutes' walk
Popular coffee chain, providing a comfortable space to relax with a coffee, ideal for casual meetings.
Al Haramain Park
10 minutes' walk
Family-friendly park with recreational areas, perfect for relaxation and outdoor fun, providing regular events.
Local Night Markets
10 minutes' walk
Experience live music, local crafts, and food stalls. Great atmosphere for families and solo travelers alike.
Getting around
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Property information and rules
Check-in
from 16:00-23:59
Check-out
until 12 pm
Guest Parking
No parking available.
Internet
Wireless internet is available in public areas for free.
Breakfast
You can start your day with a full breakfast, which costs SAR 100.0 per person.
Pets
Pets are not allowed.
Languages
English, Arabic, Hindi, Bahasa Indonesian, TagalogĀ / Filipino, Urdu
Number of floors:
25
Number of rooms:
412
Reviews and Ratings
Feedback about Sheraton Makkah Jabal Al Kaaba Hotel from previous guests about their experience.
Show more
Pros
Haram location
Clean rooms
Good breakfast
Cons
Slow elevators
Poor service
Guest reviewsbased on 3 reviews
Alex from United Kingdom
Single
Traditional Double City View Guest room 2 Twin or Single Beds
3 nights in November 2025
|
Reviewed: January 17, 2026
6/10
Acceptable hotel, some issues
convenient location excellent staff tiny room constant noise
The hotel had a very convenient location. It was close to the masjid and that helped a lot. The staff at the hotel was very good too. They made sure I had everything I need.
The room was very tiny at all. There was not much space to move around the place. It was also very noisy. It was across from the bed sheet storing area.
0 Helpful
Couple
Deluxe Suite 1 Bedroom Suite City view
3 nights in November 2025
|
Reviewed: January 15, 2026
8.5/10
an angelic sanctuary NEAR the haram
nice room accommodating staff suite room
the room was very NICE. the staff at the reception was very accommodating, they upgraded our room to suite room. sarah from guest services department also called to take feedback and to check if all was ok. FIVE star service.
Dining
9/10
breakfast had great variety and every ONE enjoyed it. the food was varied and freshly prepared every morning.
Location
8/10
location IS very close to haram, about 5 minutes walking. though not flat, the proximity makes it convenient. the hotel is next to the new expansion offering easy access.
0 Helpful
|
Single
junior suite 1 bedroom junior suite
3 nights in November 2025
|
Reviewed: November 28, 2025
9/10
haram access quick check-in partial view
the hotel offered a bridge providing closer access to al haram. the reception team was helpful and check-in was quick. my room was upgraded to a junior suite with partial haram view.
the footbridge access wasn't always available.
0 Helpful
Show more reviews
Questions of the users
About Sheraton Makkah Jabal Al Kaaba Hotel
Is the bridge in front of the hotel accessible for walking to Al Haram?
15 December 2024
The bridge leading to Masjid Al Haram is currently closed due to construction work. What is the contact email for inquiries regarding the hotel?
10 January 2025
For any inquiries, you can reach out through the official contact channels provided on the hotel's website. Is parking available on-site for guests?
25 February 2025
Parking is available on a first-come, first-served basis. Alternatives for public parking near the hotel can also be provided. Are there any ironing facilities available in the hotel rooms?
30 March 2025
All rooms are equipped with an iron and ironing board for guests' convenience. How far is the hotel from the Masjid Al Haram?
5 April 2025
The hotel is approximately 700 meters away from Masjid Al Haram, which is about a 5-minute walk. Are kitchen facilities available in the rooms or apartments?
17 May 2025
Certain rooms feature a kitchenette equipped with a microwave accessible upon request with a deposit. What is the general check-in and check-out policy at the hotel?
22 June 2025
The standard check-in time is 4:00 pm, and check-out is at 12:00 pm. Can guests with different age groups share a room?
12 July 2025
Rooms can accommodate up to two adults, and additional arrangements for children can be made based on availability. Does the hotel have accessible features for disabled guests?
8 August 2025
The hotel offers accessible rooms and facilities to ensure a comfortable stay for guests with disabilities.Next best alternative
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