Mercure Queenstown Resort, Queenstown ➤ Reviews, Rooms & Prices 2026

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Mercure Queenstown Resort Exterior photo

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Key details

About the Hotel

Sainsbury Road, Queenstown, New Zealand, 9197

Next to Lake Wakatipu

Very good

7.9

8.7

/10

3.2

4.0

Loved by Mercure Queenstown Resort guests

Cute staff
Very nice views
Delicious meals
Clean bathroom
Efficient service

"Lovely spacious room with beautiful view over Lake Wakatipu and the Remarkable mountains."

Liz from New Zealand

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"For this price, where else in this area can you get a table at breakfast and dinner with those views?"

Teresa L from Fiji

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"It has jacuzzi, pool, sauna gym and what not."

Shuchi

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Accommodation

The Mercure Queenstown Resort provides 148 spacious rooms, many with private balconies overlooking the serene Lake Wakatipu and the Remarkables mountain range. Guests can choose from Standard Rooms, Superior Rooms, or Privilege Rooms, catering to various preferences. All accommodations are equipped with modern amenities for a comfortable stay.

Dining

The hotel offers an on-site restaurant, the Vista Restaurant, featuring New Zealand cuisine with local flavors. The bar menu includes a fine selection of local wines and beers for relaxation after a day of exploration. Room service is also available for guests who prefer to dine in.

Recreation

Guests at Mercure Queenstown Resort can enjoy access to a fitness center equipped with modern exercise equipment. For those seeking outdoor activities, the hotel is conveniently located near the Skyline Queenstown and several hiking trails. Ski enthusiasts will appreciate the proximity to major ski fields, making it easy to enjoy winter sports.

Location

Situated just a short drive from Queenstown's vibrant town center, the hotel provides an excellent base for exploring nearby attractions. Lake Wakatipu is moments away for various water activities and scenic cruises. The surrounding mountains offer breathtaking views and adventure opportunities.

Business Facilities

The hotel includes versatile meeting rooms suitable for conferences and events, equipped with audio-visual technology. Professional support staff are available to assist in organizing successful meetings. Various catering options are also provided to enhance the experience.

Highlights

Location: short drive from Queenstown's vibrant town center

Rooms: 148 spacious rooms with private balconies

Dining: Vista Restaurant featuring local cuisine

Recreation: easy access to Skyline Queenstown

“In my opinion, its elevated position is a distinct advantage, framing remarkable views that redefine the Queenstown experience. The hotel presents a balanced offering for families and business travelers, providing essential amenities alongside leisure facilities. While some elements reflect a 4-star rating, the overall value is compelling, particularly given its proximity to both the town center and the surrounding natural beauty.”

Anna BlackEditor-in-Chief at Tohotel

Location: Great

8.4/10Review score

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Highlights from guests

DiningTasty Options

The dinner was excellent, and the breakfast buffet was amazing. There were great food options to accommodate everyone's taste buds.

Charlie from Canada

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Guest ParkingEasy Parking

I was delighted with the plentiful free parking. It was great not having to worry about finding a spot.

Kenji from Japan

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Sports & FitnessGreat Facilities

I loved the gym and the pool. The pool area was also kept clean and tidy which was great.

Rajesh from India

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Room FeaturesAmazing Views

The room decor was new. The massive television was great. I enjoyed the spectacular views from everywhere.

Isabelle from France

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Select your room type

Mercure Queenstown Resort offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Standard Lake View Room Two Queen Beds

2 persons

280 sq. feet

2 King Size Beds

Shower

Heating

room details

Standard Garden View Room King Bed

2 persons

250 sq. feet

1 King-size bed

Shower

Heating

room details

Standard Garden View Room Two Double Beds

2 persons

270 sq. feet

2 Double beds

Shower

Heating

room details

King Room Lake View

2 persons

1 King-size bed

room details

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Price and Room Availability Calendar

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Facilities

Mercure Queenstown Resort offers amenities for your comfortable stay and unforgettable experiences

Facilities: Very good

7.9/10Review score

General

No smoking on site
Free Wi-Fi in public areas
On-site car park
Handicap parking
Safe deposit box
24-hour reception
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
24-hour security
Luggage storage
Ski storage
Lift
Coffee shop
Vending machines
Fireplace
Smoke detectors
Fire extinguishers
Key card access

Sports & Fitness

Fitness centre
Diving
Snorkelling
Canoeing
Skiing
Hiking
Cycling
Bowling
Mini golf

Services

Room service
Housekeeping
Car hire
Laundry
Dry cleaning
Tours/Ticket assistance
Welcome drink
Happy hour

Dining

In-room breakfast
Restaurant
Snack bar
Bar/ Lounge area
Picnic area/ Tables
Packed lunches
Special diet menus

Business

Meeting/ Banquet facilities
Fax/Photocopying

Children

Cots
Babysitting/Child services
Children's buffet
Children's pool

Spa & Leisure

Outdoor swimming pool
Sun loungers
Sun terrace
Garden area
Leisure/ TV room
Spa lounge
Sauna
Steam room
Jacuzzi

Room features

Air conditioning
Heating
Soundproofed rooms
Terrace
Garden furniture
Tea and coffee facilities
Ironing facilities

Bathroom

Free toiletries
Sink

Media

Flat-screen TV
Direct dial telephone
AM/FM alarm clock

Room decor

Carpeted floor

Dining Onsite

At Mercure Queenstown Resort, culinary experiences flourish in two distinct venues, each showcasing an enticing blend of international flavors and local produce. Whether starting the day with a hearty breakfast or enjoying a delightful dinner, guests can expect a warm and inviting atmosphere perfect for families and travelers alike.

Mercure Queenstown Resort Restaurant photo

Rises

Alpine buffet breakfast

Ambiance

Bright and family-friendly with a focus on community dining

Key Offerings

Hearty alpine buffet featuring a selection of breakfast favorites to energize the day, available daily.

Reservation

Open Monday to Sunday from 06:30 - 10:00

South Eatery

International a la carte dining

Ambiance

Modern, family-friendly setting with a sophisticated twist

Key Offerings

A la carte menu featuring local Central Otago wines and produce, designed to delight diners with every bite, available for dinner.

Reservation

Recommended

Open Monday to Sunday from 18:00 - 22:00

Lounge Bar

Casual dining with beverages and snacks

Ambiance

Relaxing alpine-themed lounge with an open fireplace

Key Offerings

A selection of cocktails, beverages, and light snacks perfect for unwinding after a day of exploration, ideal for casual gatherings.

Reservation

Hours vary

Mercure Queenstown Resort Location

Sainsbury Road, Queenstown, New Zealand, 9197

Map view

Sainsbury Road, Queenstown, New Zealand, 9197

City landmarks

Cable Car

Skyline Queenstown

1.5 mi

Garden

Queenstown Garden

1.3 mi

Zoo

Kiwi and Birdlife Park

1.5 mi

Landmark

Lake Wakatipu

1.3 mi

Square

Queenstown Mall

1.3 mi

Landmark

William Gilbert Rees Statue

1.1 mi

Landmark

Moa Statue

1.2 mi

Landmark

Skyline Gondola and Luge

1.4 mi

Theme Park

Fear Factory Queenstown

1.2 mi

Landmark

G Force Paragliding

1.5 mi

Gallery

Central Art Gallery Queenstown-Julia Milley

1.0 mi

Theme Park

Shotover Canyon Swing

1.3 mi

Landmark

Flyboard Queenstown

2700 ft

Landmark

Southern Lakes Heliski

1.4 mi

Landmark

Richard Cogar Bryant

2600 ft

Gallery

Artbay Gallery

1.1 mi

Landmark

Lookout for Cecil Peak & Double Cone

3000 ft

Landmark

AJ Hackett Bungy

1.3 mi

Gallery

Silver Fern Gallery

1.2 mi

Public Building

Queenstown Lakes District Council

1.1 mi

Church

St Peter's Anglican Church

1.5 mi

Gallery

Ivan Clarke Gallery

1.4 mi

Landmark

Vesta Design

1.4 mi

Landmark

Hetties Rock & Crystal Shop

1.3 mi

Landmark

Old power house

4000 ft

Cemetery

Queenstown Cemetery

1.5 mi

Landmark

Queenstown Underwater Observatory

1.3 mi

Landmark

Gilly's Point

1.3 mi

Landmark

Luge Queenstown

2.2 mi

Nearby

Mt Crichton Loop Track

1400 ft

Restaurants

South Eatery

300 ft

Sainsbury Road Fernhill Private Bag 50071

Rises

400 ft

21 Sainsbury Road

VKnow

2900 ft

155 Fernhill Rd

Explore Queenstown

Local Highlights

Queenstown Garden

25 minutes' walk

Beautiful gardens featuring walking paths, stunning lake views, and seasonal flower displays. Perfect for a leisurely stroll.

Lake Wakatipu

25 minutes' walk

Breathtaking alpine lake, great for scenic walks and photography. Outdoor activities available such as kayaking and picnicking.

Skyline Gondola and Luge

25 minutes' walk

Offers panoramic views of Queenstown and thrilling luge rides. Perfect for families and thrill-seekers alike.

Fear Factory Queenstown

25 minutes' walk

A unique horror experience featuring haunted attractions. Ideal for those looking for a thrilling, adrenaline-pumping activity.

Mt Crichton Loop Track

5 minutes' walk

A scenic hiking trail showcasing stunning landscapes and native flora. Suitable for all fitness levels and great for nature lovers.

Flyboard Queenstown

10 minutes' walk

An exciting water sports option where guests can hover above the water. Great for thrill-seekers and available during warmer seasons.

Local Markets

25 minutes' walk

Seasonal markets showcasing local crafts and fresh produce. A great cultural experience for families and solo travelers.

Spa Treatments

15 minutes' drive

Relaxing spa options nearby offering massages and wellness treatments, perfect for couples and those seeking rejuvenation.

South Eatery

1 minute' walk

Casual eatery offering modern Kiwi cuisine. Known for its friendly service and local ingredients. Reservations recommended.

Rises

2 minutes' walk

Stylish restaurant featuring international cuisine. Known for its vibrant ambiance and seasonal menus catering to various diets.

VKnow

11 minutes' walk

A cozy bistro focusing on Asian-inspired dishes. Great atmosphere with vegetarian options available. Reservations encouraged.

Fear Factory

25 minutes' walk

A thrilling haunted house experience featuring live actors and intense scares. Suitable for older children and adults.

Live Music Venues

15 minutes' drive

Various spots hosting live music throughout the week including jazz nights and open mics. Perfect for music lovers of all ages.

Cinema

5 minutes' drive

A local cinema showing latest releases and classic films. Family-friendly atmosphere, a great evening out for guests.

Getting around

City Centre

Queenstown24 min · 1.2 mi

Airports

Queenstown (ZQN)15 min · 6.2 mi

Te Anau Manapouri (TEU)270 min · 111.5 mi

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Property information and rules

Check-in

from 14:00-23:59

Check-out

until 11 am

Guest Parking

Private parking is possible on site at NZD 15 per day.

Internet

Wireless internet is available in public areas for free.

Breakfast

A full breakfast is served at the price of NZD 32 per person per day.

Pets

Pets are not allowed.

Languages

English, German, French, Spanish, Italian, Portuguese, Japanese, Korean, Hindi

Number of floors:

Number of rooms:

148

Reviews and Ratings

Feedback about Mercure Queenstown Resort from previous guests about their experience.

Review summary

Based on recent reviews

Guests consistently praise the spacious rooms, many offering stunning views of the lake and surrounding mountains. The buffet breakfast is frequently highlighted for its variety and quality. The hotel's location, though a little outside central Queenstown and up a hill, is generally considered picturesque and serene, although some guests have noted that on-site parking now incurs a fee of $15. Amenities such as the swimming pool and hot tubs, as well as conveniences like the free drinking water in the lobby and in bar, add to the overall positive experience.

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Review score

Based on 625 verified reviews

7.9/10

Very good

80%

Recommend

Staff

8.6/10

Comfort

8.4/10

Paid Wi-Fi

6.9/10

Value for money

7.5/10

Pros

Stunning views

Comfortable beds

Clean rooms

Free parking

Cons

Mediocre facilities

evelyn from united kingdom

Couple

superior lake view room king bed

3 nights in November 2025

Reviewed:February 13, 2026

9.3/10

wonderful stay

mountain viewswarm waterdelicious breakfastquality towel

i found the outside spas to be lovely with amazing mountain views as i relaxed in the warm water all the staff i encountered were friendly. i especially loved the fine lake view and the perfect firm mattress for sleeping.

i noticed the service did not quite meet my mercure expectations i found no basic toiletries were available like cotton buds cotton pads a soap bar or a nail kit the provided towel seemed like it lacked quality.

Service

9/10

the staff was amazing and lovely plus they created a comfortable atmosphere and the explanations given were clear i felt the welcome had a big smile so i really appreciated all the staff efforts.

Facilities

9/10

i liked the fireplace area near the bar i saw an ample amount of parking available both in the parking lot and on the road side also the gym pool spa and sauna looked good plus very clean.

Location

10/10

the location is beautiful plus it has a wonderful lake view i liked the really good views that are available the hotel is situated a reasonable distance from the town center and it is close to the markets.

Rooms

9/10

our room was very clean the beds were very comfy with an amazing lake view i also appreciated the considerate approach to the environment plus the room size was good it was well laid out.

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John from United States

Single

Superior Lake View Room King Bed

3 nights in August 2025

Reviewed:October 18, 2025

6/10

Acceptable stay overall

amazing staffcomfortable bedsexcellent buffetpoor soundproofinglimited parkingexpansion need

the staff was amazing, i must say. the beds were very comfortable for a good night's sleep. the buffet breakfast was excellent, i found the variety satisfying.

The soundproofing wasn't great. i could hear people talking in the room next to mine. the parking needs expansion. It felt limited at times.

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