Gran Melia Palacio De Isora Resort & Spa Alcala  Exterior photoGran Melia Palacio De Isora Resort & Spa Alcala  Exterior photoGran Melia Palacio De Isora Resort & Spa Alcala  Exterior photo
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From230US$ /night
Check-in
02Jun2026Select date
Check-out
03Jun2026Select date
Rooms and Guests2 Guests, 1 Room
Key details

About the Hotel

Avenida Los Oceanos, S/N, Alcala (Tenerife), Spain, 38686
-
Close to Alcala Beach
Great
8.3
7.9
/10
4.2
4.1
/5

Amenities

Gran Meliá Palacio de Isora Resort & Spa offers direct beach access with stunning views of the Atlantic Ocean and Mount Teide. It boasts the longest salt-water infinity pool in Europe, providing a picturesque location for relaxation. Additional amenities include a variety of dining options and an expansive wellness center.

Rooms

The hotel features a range of accommodations including the RedLevel Deluxe Room Ocean View, designed for a premium experience with partial ocean views. Families can choose from the Deluxe Family Room, which includes amenities suitable for all guests. For added luxury, the RedLevel Villa with Private Pool boasts a heated private swimming pool and a garden.

Location

Located at the foot of Mount Teide, the resort provides easy access to natural beauty and outdoor activities in Tenerife. Guests can enjoy panoramic views of the Atlantic Ocean from various points within the resort. Positioned along the coastline, the hotel is in proximity to local attractions and hiking paths.

Wellness

The YHI Spa offers a 2000 m² wellness area focusing on balance and rejuvenation through various treatments. Guests can access a thermal circuit, enhancing the relaxation experience. The spa includes facilities for wellness activities such as yoga and personalized treatments.

Dining

Gran Meliá Palacio de Isora features several on-site restaurants, including La Terrasse by Jorge Peñate, which specializes in local cuisine with scenic views. Guests can also enjoy Mediterranean dishes at Oasis, located alongside the pool. Dining options also include Nami Asian Bistro, which offers a range of contemporary Asian cuisine.

Highlights

Location: at the foot of Mount Teide

Rooms: RedLevel Villa with Private Pool

Dining: La Terrasse by Jorge Peñate

Wellness: YHI Spa with thermal circuit

“This Alcalá resort boasts Europe's longest infinity pool and beautiful grounds; however, some past visitors mention that service standards could be improved regarding attention to detail and restaurant flexibility. Its beachfront location and family-friendly amenities remain a strong draw. For guests prioritizing location and facilities, it's worth considering.”
Hotel logo
Anna BlackEditor-in-Chief at Tohotel
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Select your room type

Gran Melia Palacio De Isora Resort & Spa offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Deluxe Family
2 persons
530 sq. feet 
1 King-size bed and 1 Sofa bed
Shower
Bathtub
Suite
2 persons
840 sq. feet 
1 King-size bed
Shower
Coffee machine
Two-Bedroom Master Suite
2 persons
1425 sq. feet 
1 King-size bed and 1 Sofa bed
Shower
Coffee machine
Deluxe Room
2 persons
585 sq. feet 
2 Single beds
Shower
Bathtub
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Facilities

Gran Melia Palacio De Isora Resort & Spa offers amenities for your comfortable stay and unforgettable experiences
Facilities: Great
8.7/10Review score

General

  • Wi-Fi
  • Parking
  • Safe deposit box
  • 24-hour reception
  • VIP check-in/ -out
  • Pets allowed
  • Rooms/ Facilities for disabled
  • Wheelchair access
  • 24-hour security
  • Luggage storage
  • Locker room
  • Lift
  • Currency exchange
  • Hairdresser
  • Smoke detectors
  • Electric vehicle charging station
  • Fire extinguishers
  • Key card access

Sports & Fitness

  • Fitness centre
  • Diving
  • Hiking
  • Cycling
  • Tennis court
  • Billiard tables
  • Table tennis
  • Archery
  • Yoga class
  • Sports trainer
  • Aerobics

Guest Parking

  • Electric kettle

Services

  • Paid airport shuttle
  • Valet parking
  • Pet amenities available
  • Room service
  • Housekeeping
  • Car hire
  • Laundry
  • Welcome drink

Dining

  • Restaurant
  • Snack bar
  • Bar/ Lounge area
  • Dinner
  • Special diet menus

Business

  • Business centre
  • Meeting/ Banquet facilities
  • Fax/Photocopying

Children

  • Babysitting/Child services
  • Children's buffet
  • Board games
  • Children's pool
  • Children's play area
  • Kids club

Facilities for people with disabilities

  • Bathroom for disabled

Spa & Leisure

  • Infinity pool
  • Rooftop pool
  • Indoor swimming pool
  • Beach access
  • Beach umbrellas
  • Sun loungers
  • Live entertainment
  • Sun terrace
  • Garden area
  • BBQ facilities
  • Spa centre
  • Spa lounge
  • Steam room
  • Jacuzzi
  • Pedicure
  • Manicure
  • Waxing
  • Facial
  • Treatment room
  • Beauty treatment
  • Body wraps
  • Massage
  • Public Bath

Room features

  • Wi-Fi in rooms
  • Air conditioning
  • Mini-bar
  • Sitting area
  • Tea and coffee facilities
  • Dining table
  • Ironing facilities

Bathroom

  • Bathtub
  • Free toiletries
  • Bathroom telephone

Self-catering

  • Electric kettle

Media

  • Flat-screen TV
  • Direct dial telephone
  • AM/FM alarm clock
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Dining Onsite

Gran Melia Palacio De Isora Resort & Spa offers an exceptional culinary adventure with an array of delightful dining options. From vibrant international flavors to specialized local cuisines, each restaurant invites guests to indulge in diverse tastes while enjoying stunning settings.

Pangea Food Market

International buffet
Ambiance
Family-friendly, modern
Key Offerings
Experience a fascinating journey through global culinary traditions with a variety of vegetarian and gluten-free choices. Enjoy private breakfasts in your villa upon request.
Reservation
Not needed
Open for breakfast and dinner from 07:00 - 10:30 and 18:30 - 22:00 daily.

Nami Asian Bistro

Asian fusion (Chinese, Indian, Japanese, Thai)
Ambiance
Modern
Key Offerings
Embark on a delightful culinary journey with authentic Asian flavors, featuring an exquisite selection of dishes served in a chic atmosphere.
Reservation
Recommended
Open for dinner; hours vary.

Oasis Mediterranean

Mediterranean and Spanish
Ambiance
Family-friendly, modern
Key Offerings
Delight in fresh Mediterranean dishes while dining poolside, surrounded by lush tropical gardens, perfect for leisurely lunches or romantic dinners.
Reservation
Recommended
Open for lunch and dinner; hours vary.

Agave

Mexican
Ambiance
Family-friendly, modern
Key Offerings
Savor spirited Mexican snacks and cocktails in an outdoor space next to the stunning infinity pool, creating a vibrant dining experience.
Reservation
Not needed
Open for lunch and dinner; hours vary.

L'Olio Trattoria & Pizza Bar

Italian and pizza
Ambiance
Family-friendly, modern
Key Offerings
Enjoy traditional Italian cuisine alongside delicious pizza selections, ideal for family gatherings or cozy dinner dates.
Reservation
Recommended
Open for dinner; hours vary.

Dúo Steakhouse

Steakhouse
Ambiance
Key Offerings
Indulge in a selection of perfectly grilled steaks and hearty sides in a relaxed yet sophisticated setting.
Reservation
Recommended
Open for dinner from 18:00 - 21:30 daily.

Gran Melia Palacio De Isora Resort & Spa Location

Avenida Los Oceanos, S/N, Alcala (Tenerife), Spain, 38686
Map view
Avenida Los Oceanos, S/N, Alcala (Tenerife), Spain, 38686
Nearby
Beach
Playa La Jaquita
1600 ft
Rincon Canario
1800 ft
Restaurants
La Querencia De Domingo
900 ft
Calle Marruecos 2
Tres Raices Alcala S.l
1300 ft
Calle los Chorrillos 12
Chamayda
1800 ft
Calle Mondiola 22
Gastrotapas
1800 ft
Plaza Del Llano la Plaza
tasca tu rincon alcala
1900 ft
Plaza de Alcala
Explore Alcala (Tenerife)
Local Experiences Near Gran Melia Palacio De Isora
Top Attractions
Activities
Dining
Entertainment
Playa de Alcala
Playa de Alcala
9 minutes walking
A tranquil beach perfect for sunbathing and swimming, featuring calm waters and scenic surroundings.
Charco Alcala
9 minutes walking
Natural rock pools ideal for a refreshing dip, surrounded by beautiful coastal views and local charm.
Punta de Alcala
11 minutes walking
A picturesque viewpoint offering stunning ocean vistas, with opportunities for photography and relaxation.
Playa La Jaquita
Playa La Jaquita
6 minutes walking
A serene beach with a sandy stretch, popular for both swimming and sunbathing in a laid-back setting.
Snorkeling at Playa de Alcala
9 minutes walking
Thrilling underwater exploration awaits with vibrant marine life. Rentals available on-site; great for all skill levels.
Yoga Sessions
5 minutes walking
Relaxing outdoor yoga classes are offered nearby, perfect for rejuvenation amidst stunning island scenery.
La Querencia De Domingo
La Querencia De Domingo
4 minutes walking
Charming local restaurant serves traditional Canarian dishes with fresh ingredients, a must-try for authentic flavors.
Tres Raices Alcala S.L.
5 minutes walking
Specializing in local seafood and international offerings, this cozy spot has a warm atmosphere and friendly service.
Gastrotapas
Gastrotapas
7 minutes walking
Relaxed eatery featuring creative tapas and a selection of local wines. Ideal for casual dining and social gatherings.
Discoteca El Granero
Discoteca El Granero
10 minutes driving
Vibrant nightlife venue known for its lively DJ nights and dance music, appealing to party-goers of all ages.
Plaza Publica de Puerto de Santiago
10 minutes driving
Family-friendly public square hosting live events, markets, and performances, creating a lively community atmosphere.
Getting around
City Centre
Alcala (Tenerife)9 min  ·  2300 ft
Airports
Tenerife Sur (TFS)57 min  ·  23.2 mi
La Gomera (GMZ)150 min  ·  62.0 mi
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Property information and rules
Check-in
from 15:00-23:59
Check-out
until 12 pm
Guest Parking
Private parking is possible on site for free.
Internet
Wireless internet is available in the entire hotel for free.
Breakfast
At the hotel Gran Melia Palacio De Isora Resort & Spa guests are invited to a full breakfast served for free. 
Children & extra beds
There are no cots provided in a room. 
Pets
Pets are allowed on request.
Languages
English, German, Spanish, Italian, Russian
Number of floors:
5
Number of rooms:
696
Former name
gran melia tenerife

Reviews and Ratings

Feedback about Gran Melia Palacio De Isora Resort & Spa from previous guests about their experience.
Review summary
Based on recent reviews
Powered by AI
The Gran Melia Palacio De Isora Resort & Spa is generally considered a luxurious and well-maintained hotel, offering spacious rooms and a variety of amenities. Guests often enjoy the four swimming pools, some of which are heated, along with direct access to the seaside. Dining is a highlight for many, especially the breakfast which can be enjoyed outside; however, a few guests mentioned occasional queues during peak meal times at Pangea. The gym also stands out as a new and clean facility.
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Review score
Based on 1832 verified reviews
7.8/10
Very good
72%
Recommend
Cleanliness
8.8/10
Comfort
8.8/10
Paid Wi-Fi
6.6/10
Value for money
7.6/10
Pros
Good spa
Friendly staff
Heated pools
Clean rooms
Cons
Long buffet lines
Soft mattress
Expensive minibar
Red level segregation
Guest reviews
based on 1832 reviews
7.8/10
based on 1634 reviews
8.3/10
Camila from Brazil
Couple
Deluxe Room
4 nights in November 2025
|
Reviewed:January 29, 2026
9.2/10

ABSOLUTELY amazing stay!

heated poolsfriendly staffdirect accessnice breakfast
I HAD an very nice time here. The hotel features four swimming pools. Some are heated. I spent lots of time near the direct access to the local seaside. The staff members were friendly and helpful . The hotel offers a nice breakfast outside.
Location
9/10
the hotel offers direct access to the seaside for convenient beach visits. A walkway along the coast provides a scenic route for walks. A nearby village offers cheaper drinks and meals for budget-conscious travellers.
Service
10/10
Staff members are polite and accommodating. The staff are also helpful. Nothing is too much trouble for them. Customer service is definitely top notch, so i felt cared for.
Facilities
9/10
The hotel has four swimming pools. Some are heated. I loved that there were areas designated for adults only. Shops inside the hotel are available for urgent gifts. The pool and poolside facilities are nice too.
Dining
8/10
The breakfast was plentiful and varied. I definitely appreciated this. The breakfast buffet has an amazing queue for entry. The hotel has multiple restaurants, each offering various meals. The buffet is excellent, with tasty options.
Rooms
10/10
my room was fine and very comfortable. The room included a king size bed. I had lots of tea and coffee available in the room. The rooms and area are kept clean, so everything felt great.
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matthew from united kingdom
Family with children
deluxe room
4 nights in November 2025
|
Reviewed:January 28, 2026
9.0/10

fantastic hotel experience

infinite poolfood selection
the infinite pool offered a lovely view. all pools were very nice. the food selection was amazing. the overall experience was amazing and exceeded my expectations.
Dining
9/10
the breakfast buffet featured a vast array of choices. the selection was very delicious each morning. i found options to suit various palates.
Location
8/10
the hotel faces the sea front. it provides convenient access. the hotel is close to the town. this made exploring local shops simple.
Facilities
9/10
the hotel provides large pools . the pools offered a relaxing environment. gardens are beautiful and well maintained. i observed a calm setting.
Rooms
10/10
the room was comfortable and spacious. it allowed for relaxation. the room's equipment met my needs. friendly personnel were ready to assist.
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Lily from United Kingdom
Family with children
Suite
5 nights in November 2025
|
Reviewed:January 25, 2026
9.5/10

wonderful getaway!

really good serviceextra beddinglimited equipment
the staff provided really good service and were really good too meet my needs. i requested extra bedding, and the reception promptly checked to ensure my satisfaction. the dining staff prepared a special omelette for me due to a dietary issue (it was so considerate!). the manager even called to see if i needed anything else.
during my stay, the gym didn't have enough equipment for the number of guests wanting to use it. i often had to wait for a treadmill (this was a bit frustrating). perhaps more equipment could be added.
Service
10/10
the staff was very attentive and accommodating to guest requests. the team showed willingness to resolve issues and went the extra mile to ensure customer satisfaction. i saw personalized service that stood out.
Rooms
9/10
the suite provided ample space and comfort. the room featured quality linens, plush pillows, and a spacious bathroom (i loved the separate vanity area!). it added to the overall experience of luxury and relaxation.
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Jade from Canada
Couple
Suite
5 nights in November 2025
|
Reviewed:January 02, 2026
9.0/10

Excellent stay. Minor issue with sunbeds

pool accesscute staffgood selectionmusic atmosphere
My room had direct access to the pool. I appreciate it greatly. The staff were cute. The food selection was good. I found the evening music events created a great atmosphere.
The sunbeds were very hard, I found those slightly uncomfortable.
Rooms
9/10
The family suite provided space for two kids. A little balcony overlooked the pool. The room offered a comfortable setting for a family.
Facilities
8/10
The family pool is heated during winter months. The larger pool is not. Events occur throughout the day and evening. They include sport events and restaurants.
Service
10/10
Staff are lovely and helpful. They assist with any requests made. The staff ensured a relaxing experience for every guest. The staff is very polite.
Dining
9/10
The restaurants offer high-quality food. The freshly cooked fish and crabs stood out. Nami restaurant provides enjoyed dining experiences. I consider it a great addition.
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Jayden from United Kingdom
Couple
Deluxe Room
4 nights in November 2025
|
Reviewed:December 05, 2025
9.0/10

admirable Resort stay

clean poolsvaried optionsrelaxing atmosphere
i found the pools clean. The breakfast buffet offered plentiful and varied options. the well maintained surroundings added to the overall relaxing atmosphere. The room's bathroom was wonderful.
i noted a small issue. i managed but it required additional effort.
Facilities
9/10
The pools are clean. The surroundings well maintained. the hotel offers easy beach access. the gym provides good facilities for those wanting to keep up with their fitness regime.
Location
9/10
this hotel has easy access to the beachfront walkway. this is great for long walks and exploring the area. the hotel's situation allows for convenient outings and enjoyment of coastal scenery.
Service
10/10
every member of staff i encountered acted cute, polite and helpful. the staff worked quickly to address any requests i made. staff responded with efficiency.
Dining
8/10
the breakfast had plentiful options and varied greatly. the buffet accommodated all dietary requirements with a superb selection of world foods. the different restaurant choices provided ample opportunity to explore flavors.
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Questions of the users
About Gran Melia Palacio De Isora Resort & Spa
Are the pools designed for families and children heated for comfortable swimming year-round?
15 February 2024
Both the family pool and kids' pools are heated to a temperature range between 26 to 28oC, ensuring a pleasant swimming experience throughout your stay.
What dining experiences can be enjoyed in the all-inclusive package?
20 March 2024
The all-inclusive package offers a delightful selection, including breakfast, sweet and savory snacks, lunch, dinner, and drinks during meals and throughout the day.
What types of beverages are available for guests under the all-inclusive plan?
10 April 2024
The all-inclusive package includes a variety of alcoholic and non-alcoholic beverages, such as cocktails, wines, spirits, sodas, hot drinks, milkshakes, and even ice cream.
What can visitors expect from the weather and pool temperatures in early April?
5 April 2024
In early April, the weather in Alcala averages between 16 to 24oC. All pools, except for the Infinity Pool, which features seawater, are heated between 26 and 28oC.
What transportation options are available from Tenerife North Airport to the resort, and what are the average costs?
12 February 2024
Travelers can opt for a regular taxi for approximately 130€ or arrange a private transfer for 160.50€ for up to four passengers.
Is there paid parking available for guests visiting the resort?
25 February 2024
Yes, there is underground parking available for guests at an additional cost of 12€ per night.
Can Red Level rooms be booked for families with a teenager?
30 March 2024
Access to Red Level rooms is restricted to adults aged 16 years and older.
Are cots available for families traveling with infants?
23 April 2024
Cots can be provided upon request, making it easier for families traveling with young children.
What are the age restrictions for children using the spa facilities?
15 May 2024
Children aged five years and older can access the spa during designated family hours for an additional fee.
Are there organized excursions for guests who prefer not to drive?
8 June 2024
The guest experience department can assist with arranging various tours and activities through different companies, making it easy to explore the area without a car.

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Rooms and Guests2 Guests, 1 Room