Name: Citizenm Kuala Lumpur, Kuala Lumpur
Address: 128 Jalan Pudu, Kuala Lumpur, Kuala Lumpur Federal Territory
Price range: US$52+
Rating: 8.9

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Citizenm Kuala Lumpur Hotel Interior photo

Citizenm Kuala Lumpur Hotel Exterior photo

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Key details

About the Hotel

128 Jalan Pudu, Kuala Lumpur

Close to Merdeka Square and Petronas Twin Towers

Great

8.9

9.4

/10

4.7

Loved by Citizenm Kuala Lumpur guests

Cozy lobby

Helpful staff

High-tech rooms

Swift check-in

Convenient location

"I really liked that everything was controlled by an iPad."

Sheena from United Kingdom

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"If you're wanting to get a good sleep, their bed is the BEST thing ever."

cottietheowl

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"The library-themed lobby provides a peaceful ambience."

Ruben

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4-star city-center hotel in Kuala Lumpur with smart technology

Amenities

Citizenm Kuala Lumpur offers self-check-in kiosks, allowing guests to manage their arrival smoothly. The hotel includes 24/7 access to a fully equipped gym, ensuring a convenient workout any time. Additionally, the 24-hour canteenM serves a variety of snacks and drinks for on-the-go needs.

Rooms

The hotel houses 213 rooms featuring mood lighting and large rain showers. Each room provides an Apple TV, lending itself to a personalized entertainment experience. Comfortable beds with luxury linens contribute to restful stays.

Location

Located in the city center, Citizenm Kuala Lumpur is steps away from popular attractions like the Petronas Twin Towers. Guests can access transportation options within a short walking distance, making city exploration straightforward. The hotel is also near vibrant shopping districts and dining options.

Dining

On-site dining at canteenM offers a selection of freshly prepared meals accessible around the clock. The hotel also provides a comfortable lounge area for guests to relax or socialize while enjoying coffee or drinks. The bar serves essential cocktails and beverages at any time of day.

Business Services

Citizenm Kuala Lumpur features spacious meeting rooms for business travelers. Each room is equipped with presentation technology, catering to corporate needs. The hotel's convenient location further supports easy access for business meetings.

Highlights

Location: Steps away from popular attractions

Rooms: 213 rooms featuring mood lighting

Amenities: 24/7 access to a fully equipped gym

Dining: CanteenM offers a selection of freshly prepared meals

Business: Spacious meeting rooms with presentation technology

“I like that this hotel has embraced modern efficiency with its smart room technology and streamlined design. Its Bukit Bintang location puts you right in the heart of Kuala Lumpur, near Jalan Alor's vibrant street food scene and within walking distance of major attractions, if you enjoy walking as I do. I think that its blend of convenience, tech-forward amenities, and central location makes it a smart choice for travelers looking for a contemporary urban experience.”

Anna BlackEditor-in-Chief at Tohotel

Location: Perfect

9.2/10Review score

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Highlights from guests

DiningPhenomenal breakfast

The breakfast offers a wide variety of options, from local delicacies to continental choices and excellent coffee.

Isabelle from Canada

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Room FeaturesFuturistic comfort

The room features centralized app control, lighting schema and a chromecast device, making the experience excellent.

Ken from Singapore

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BedroomSuper Cozy

The bed was super cozy, plush and soft. It was extremely large for one person and still big enough for two.

Rajesh from India

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Guest ParkingFree Parking

Parking is complementary for hotel guests. This is a great advantage, especially in this busy area.

Ahmed from Saudi Arabia

Review on

Select your room type

Citizenm Kuala Lumpur offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

King Room
2 persons
18 sq. feet
1 King-size bed
Air conditioning
Shower
room details
King Room High Floor
2 persons
18 sq. feet
1 King-size bed
Air conditioning
Shower
room details
King Room Accessible
2 persons
25 sq. feet
1 King-size bed
Air conditioning
Shower
room details

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Check-in/ Check-out

Facilities

Citizenm Kuala Lumpur offers amenities for your comfortable stay and unforgettable experiences

Facilities: Great

8.9/10Review score

General

No smoking on site
Wi-Fi
Free parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Luggage storage
Locker room
Allergy-free rooms
Lift
Smoke detectors
Fire extinguishers
Key card access
Key access

Dining

Restaurant
Snack bar
Bar/ Lounge area

Business

Business centre
Meeting/ Banquet facilities

Facilities for people with disabilities

Toilet for disabled

Spa & Leisure

Leisure/ TV room

Room features

Air conditioning
Heating

Bathroom

Free toiletries

Media

Flat-screen TV

Dining Onsite

At CitizenM Kuala Lumpur, the onsite dining option, canteenM, presents an inviting atmosphere where culinary delights meet contemporary design. Guests are welcomed into a stylish space filled with iconic Vitra furniture, perfect for relaxing while enjoying a range of vegetarian meals. Whether starting the day with breakfast, enjoying a vibrant lunch, or winding down with dinner, the experience is enriched with free Wi-Fi and a curated MENDO library collection nearby.

canteenM
Vegetarian
Ambiance
A contemporary living room setting adorned with iconic Vitra furniture, creating a cozy yet modern atmosphere.
Key Offerings
Freshly prepared vegetarian meals for breakfast, lunch, and dinner, along with a comfortable space for guests to unwind.
Reservation
No
Open for breakfast, lunch, and dinner.

Citizenm Kuala Lumpur Location

128 Jalan Pudu, Kuala Lumpur

Explore Kuala Lumpur

Explore Nearby Highlights

Chinatown

14 minutes' walk

Cultural hub showcasing Chinese heritage, offering bustling markets and authentic cuisine.

Petronas Twin Towers

25-minute walk

Iconic skyscrapers with stunning views from the Skybridge and exhibition areas on the ground floor.

Central Market

18 minutes' walk

Vibrant market featuring local arts, crafts, and food vendors, perfect for souvenirs.

Dataran Merdeka

20 minutes' walk

Historic square where Malaysia proclaimed independence, surrounded by colonial architecture.

Kuala Lumpur Butterfly Park

30 minutes' drive

A tropical garden home to thousands of butterflies, offering guided tours and serene walks.

Alor Street Night Market

5 minutes' walk

Famous food street renowned for a variety of local dishes, ideal for culinary adventurers.

Kuala Lumpur Convention Centre

20 minutes' walk

Venue for exhibitions and events, with nearby parks for relaxation and leisure activities.

Layali El Sham Restaurant

1 minute' walk

Lebanese cuisine with vibrant flavors, offering dishes like shawarma and mezze in a cozy setting.

Delhi O Delhi Indian Restaurant

1 minute' walk

Authentic Indian food with fragrant spices and hearty portions, great for vegetarians.

Starbucks Pavilion Mall

2 minutes' walk

Familiar café atmosphere, perfect for coffee lovers seeking a quick bite or a sweet treat.

Stadium Negara

30 minutes' walk

Historic venue for concerts and sports events, with a vibrant atmosphere during local shows.

Lot 10

10 minutes' walk

Shopping mall featuring stylish boutiques and lively food court, popular among locals and tourists.

Aquaria

25 minutes' walk

An underwater park with marine exhibits, captivating for families and ocean enthusiasts.

Getting around

City Centre
Kuala Lumpur 28 min · 1.4 mi
Airports
Sultan Abdul Aziz Shah (SZB) 43 min · 17.8 mi
Kuala Lumpur International (KUL) 88 min · 36.1 mi
Train
Old Kuala Lumpur Railway Station 18 min · 5000 ft
Ampang Park Station 28 min · 1.4 mi
Underground
Merdeka 8 min · 2000 ft
Bukit Bintang 8 min · 2000 ft

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Property information and rules

Check-in

from 14:00-23:59

Check-out

until 11 am

Guest Parking

Private parking is possible at a location nearby for free.

Internet

Wireless internet is available in the entire hotel for free.

Breakfast

You can start your day with a full breakfast, which costs MYR 55.0 per person.

Pets

Pets are not allowed.

Languages

English, Chinese, Malay

Number of floors:

Number of rooms:

210

Former name

Sky Express Hotel Bukit Bintang

Reviews and Ratings

Feedback about Citizenm Kuala Lumpur from previous guests about their experience.

Review summary

Based on recent reviews

CitizenM Kuala Lumpur stands out with its modern design and prime location near Jalan Alor Food Street and Bukit Bintang. Guests appreciate the comfortable, soundproof rooms featuring iPad-controlled amenities and the convenience of casting to the TV. The hotel's central location allows for easy access to attractions like Central Market and Pavillon Mall, though some guests have noted the rooms can feel small with larger luggage.

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Review score

Based on 1552 verified reviews

8.9 /10

Great

91 %

Recommend

Staff

9.4/10

Cleanliness

9.3/10

Paid Wi-Fi

7.8/10

Breakfast

7.9/10

Pros

Great location

Modern rooms

Friendly staff

Good breakfast

Chromecast feature

Cons

Unsafe surroundings

Mea from Greece

Couple

King Room

3 nights in November 2025

Reviewed: December 12, 2025

9.0/10

top stay!

great location nice staff high tech

i really enjoyed the hotel's location because it's near jalan alor. the employees were so nice and very helpful every time i needed it. the room size was okay for two people and everything had a smart layout. the high tech devices made things easier.

the sink in the room, it was just so small. it made things a bit difficult when i tried washing my face.

Rooms

9/10

the king room features modern design with ipad controls. i controlled the lights and curtains. a comfortable bed ensured a good rest and the room felt spacious enough.

Dining

8/10

breakfast included good coffee and friendly staff. i had chicken satay skewers for lunch. the food looked good during lunch and dinner.

Facilities

9/10

the hotel includes a full bar. it also has a comfortable lobby. i relaxed there while i waited for check in.

Service

10/10

the staff was very friendly. they guided me during check in. the housekeeper did a great job and they were very kind.

0 Helpful

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Medina from Saudi Arabia

Couple

King Room

3 nights in August 2025

Reviewed: October 08, 2025

6/10

Overrated tech, underwhelming stay.

slow ipad cheap bathroom

The room's iPad controls were more frustrating than helpful. It was slow, and sometimes didn't work at all. Getting extra towels became an issue since we needed them to clean up the water after every shower.

0 Helpful

Maggi from Germany

Couple

King Room

5 nights in August 2025

Reviewed: August 28, 2025

6/10

a decent stay

hotel design room cleanliness door access missing kettle

the hotel design is nice and i like the check-in and out approach. the room was clean too!

i couldn't access the door. i tried several times, waiting for the staff to send me a new card but it didn't happen. i couldn't find an electric kettle in the room either.

0 Helpful

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