Hotel Puerta America * Rooms by 12 Architects

Name: Hotel Puerta America, Madrid
Address: Avenida America 41, Madrid, Community of Madrid, 28028
Price range: US$105+
Rating: 8.4

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Hotel Puerta America Madrid Restaurant photo

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Key details

About the Hotel

Avenida America 41, Madrid, 28028

Near the entertainment district

Great

8.4

/10

3.8

4.2

Loved by Hotel Puerta America guests

Beautiful structure

Comfortable bed

Wonderful reception

Original design

Cordial staff

"The hotel is a genuinely interesting concept, with each floor designed by a different world-renowned architect."

Lauren G from United Kingdom

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"Room was nice and interesting; we also chose the hotel because of the "architectural" qualities it has."

David from United Kingdom

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"Every floor has a unique design, but without compromising convenience for "creativity"."

Igor

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4-star hotel in Madrid with direct access to city attractions

Location

Hotel Puerta America is situated in Madrid's cultural and institutional center, offering easy access to key locations. The hotel is just 20 minutes from Adolfo Suárez Madrid-Barajas Airport, one of the largest airports in Europe, providing convenient transport links. Guests can explore Madrid's rich art scene, including renowned museums such as the Prado and the Reina Sofía.

Rooms

The hotel offers a variety of thoughtfully designed rooms, each crafted by different architects, providing diverse aesthetics and comfort. With over 200 rooms, many with city views, guests can choose accommodations that suit their preferences. Selected rooms also come equipped with open-air showers and concierge services, enhancing the guest experience.

Dining

Hotel Puerta America presents an on-site restaurant that specializes in Mediterranean cuisine. The restaurant serves breakfast, lunch, and dinner, using high-quality ingredients to create a seasonal menu. Guests can also enjoy a selection of regional wines to complement their meals.

Business Facilities

The hotel includes extensive business facilities, making it suitable for corporate travelers. Meeting rooms are equipped with the latest technology to support various events and conferences. Additionally, the hotel's proximity to Madrid's business district enhances its appeal to professionals.

Wellness and Relaxation

Hotel Puerta America does not have a dedicated wellness spa but offers a relaxing atmosphere for unwinding after a busy day. The hotel features a rooftop terrace where guests can enjoy scenic views of Madrid's skyline. This space provides an outdoor escape for relaxation or casual gatherings.

Highlights

Location: 20 minutes from Adolfo Suárez Madrid-Barajas Airport

Rooms: Over 200 uniquely designed rooms

Dining: Mediterranean cuisine with seasonal menus

Business: Meeting rooms equipped with the latest technology

“In my opinion, this hotel stands out with its commitment to striking design, evidenced by rooms crafted by different architects on each floor. While some past guest feedback mentioned minor upkeep issues, I believe the unique architectural vision and diverse dining, including the standout Observatory restaurant, create a compelling experience. It's a bold choice for those who prioritize avant-garde style and urban energy.”

Anna BlackEditor-in-Chief at Tohotel

Select your room type

Hotel Puerta America offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Deluxe Room
2 persons
25 sq. feet
1 Double bed
Air conditioning
Heating
room details
Space Club by Zaha Hadid
2 persons
25 sq. feet
1 Double bed
Air conditioning
Bathtub
room details
Junior Suite Executive Lounge Access
2 persons
45 sq. feet
1 King-size bed
Air conditioning
Heating
room details

Show all rooms

Price and Room Availability Calendar

Check availability and prices for your dates now!

August 2026 - August 2027

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Tue

Wed

Thu

Fri

Sat

August 2026

September 2026

October 2026

November 2026

December 2026

January 2027

February 2027

March 2027

April 2027

May 2027

June 2027

July 2027

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Check-in/ Check-out

Facilities

Hotel Puerta America offers amenities for your comfortable stay and unforgettable experiences

Facilities: Great

8.4/10Review score

General

Non-smoking property
Free Wi-Fi
Parking
Safe deposit box
24-hour reception
Rooms/ Facilities for disabled
24-hour security
Luggage storage
Allergy-free rooms
Lift
Currency exchange
Electric vehicle charging station
Fire extinguishers
Key card access

Sports & Fitness

Fitness centre

Services

Room service
Housekeeping
Car hire
Laundry
Dry cleaning
Tours/Ticket assistance
Wake up service

Dining

Restaurant
Cafe

Business

Meeting/ Banquet facilities
Fax/Photocopying

Children

Cots
Paid babysitting/ Child services

Spa & Leisure

Sun terrace
Garden area

Room features

Heating
Soundproofed rooms
In-room desk

Bathroom

Private bathroom
Free toiletries
Toilet

Media

Cable/ Satellite television

Dining Onsite

Hotel Puerta America offers a delightful array of dining experiences that blend modern ambiance with authentic Spanish and Mediterranean flavors. Guests can unwind in inviting settings that cater to diverse dietary needs while enjoying culinary creations that celebrate local ingredients and charming atmospheres.

The Observatory
Spanish
Ambiance
Modern, Romantic
Key Offerings
Enjoy exquisite seafood dishes surrounded by a stunning vertical garden, one of the largest in Europe, and sip cocktails at the spectacular marble bar. The wide glass windows create a captivating connection to Karrara Terrasse.
Reservation
Recommended
Thursday to Saturday, 20:30 - 23:30
Karrara Terrasse
Spanish
Ambiance
Family friendly, Modern
Key Offerings
Savor a delightful selection of Spanish dishes for lunch and dinner in a vibrant setting perfect for families. An inviting atmosphere awaits, making it an ideal spot for leisurely meals or casual gatherings.
Reservation
Not needed
Daily, 13:00 - 23:00
Lobby & Bistró
Mediterranean, Spanish
Ambiance
Family friendly, Modern
Key Offerings
Relish a variety of Mediterranean and Spanish dishes, with vegetarian, vegan, gluten-free, and dairy-free options available. This welcoming venue also serves high tea and cocktails, making it a vibrant hub throughout the day.
Reservation
Not specified
Lunch, Dinner, High tea, Cocktail hour; specific hours not listed

Hotel Puerta America Location

Avenida America 41, Madrid, 28028

Explore Madrid

Santiago Bernabeu Stadium

25 minutes' walk

Famous home of Real Madrid, offers stadium tours revealing its impressive history and iconic trophies.

El Retiro Park

35 minutes walking

Large park ideal for a leisurely stroll, featuring beautiful gardens, a lake, and cultural events throughout the year.

National Archaeological Museum

30 minutes' walk

Showcases Spain's rich history with extensive artifacts. Free admission on select days makes it accessible.

Berlin Park

20 minutes' walk

Relaxing green space with playgrounds and walking paths, perfect for families or enjoying a quiet moment.

Kayaking at El Retiro Lake

35 minutes walking

Enjoy water sports with kayak rentals at El Retiro Lake. Perfect for an active afternoon on the water.

Yoga Sessions in Berlin Park

20 minutes walking

Relaxing outdoor yoga classes available in Berlin Park. Great way to unwind and rejuvenate your body.

Karrara Terrasse

1 minute walking

Charming rooftop restaurant offering Mediterranean cuisine with stunning views. Reservations recommended.

El Almacen

3 minutes walking

Casual eatery featuring Spanish dishes with a modern twist. Great for families, with vegetarian options available.

Restaurante el Molino Viejo

3 minutes walking

Traditional Spanish restaurant serving local favorites in a cozy setting. Perfect for a relaxed dining experience.

Teatro Circo Price

15 minutes' drive

Historic theater featuring diverse performances from musicals to comedy shows, ideal for an entertaining evening out.

Jazz Bar

10 minutes' drive

Live jazz music venue offering vibrant ambience. Enjoy a drink while listening to local talents and special acts.

Getting around

City Centre
Madrid 6 min · 2.3 mi
Airports
Adolfo Suarez Madrid-Barajas (MAD) 28 min · 11.4 mi
Train
Chamartin Station 6 min · 2.3 mi
Underground
Cartagena 4 min · 1000 ft
Prosperidad 8 min · 2000 ft
Bus
Bus stop 22 min · 8.8 mi

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Property information and rules

Check-in

from 15:00-23:59

Check-out

until 12 pm

Guest Parking

Private parking is possible on site at true.

Internet

Wireless internet is available in the hotel rooms for free.

Breakfast

You can start your day with a full breakfast, which costs EUR 30.0 per person.

Pets

Pets are not allowed.

Languages

English, German, Spanish, Italian

Year renovated:

2008

Number of floors:

Number of rooms:

315

Reviews and Ratings

Feedback about Hotel Puerta America from previous guests about their experience.

Review summary

Based on recent reviews

Hotel Puerta America impresses many with its modern and unique design, especially the colorful exterior lighting at night. Guests appreciate the spacious and clean rooms, some offering amazing views, including those overlooking clay tennis courts. The Cartagena metro station is conveniently located within a short walk, providing easy access to the city center, though a few guests have mentioned that some in-room technologies like automatic blinds can occasionally be faulty.

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Review score

Based on 2369 verified reviews

8.2 /10

Great

83 %

Recommend

Staff

9.0/10

Cleanliness

8.8/10

Paid Wi-Fi

6.7/10

Breakfast

7.7/10

Pros

Spacious room

Professional staff

Unique design

Cons

Unwelcoming receptionists

based on 3216 reviews

4/5

Elijah from Israel

Single

Deluxe Room

4 nights in November 2025

Reviewed: February 13, 2026

9/10

Awesome artistic floor designs

clean room buffet choices helpful staff

I found a very helpful staff that checked me in. My room was clean with design elements I liked. The breakfast buffet was great and offered many choices.

0 Helpful

Charlotte from United Kingdom

Couple

Space Club by Zaha Hadid

3 nights in November 2025

Reviewed: January 17, 2026

9.5/10

Nice Stay at Architecturally Unique Hotel

comfortable bed big bathtub unique architecture relaxing experience

I booked the Space Club by Zaha Hadid. It offered a comfortable, out-of-this-world experience. The bed was very comfortable and large. The bathtub was quite big and contributed to relaxation.

I noticed the room lacked sufficient electrical outlets. It was a minor inconvenience, especially when trying to charge multiple devices at once.

Rooms

9/10

My room's design included automated light and blind controls. The space featured a stylish desk and ample closet space. I also noticed that soundproofing created a nothing noisy, free from street noise.

Facilities

10/10

The hotel features unique architectural design on every floor. Breakfast offered many rich and varied options. I found this place as one of the best hotels in terms of value for money that I have been to.

0 Helpful

Matthew from United Kingdom

Single

deluxe room

3 nights in August 2025

Reviewed: September 28, 2025

6/10

worn furniture blocked access

the staff was helpful and the location worked for my needs.

My room showed its age, and the bathroom wasn't great. The sink barely drained. some of the furniture looked pretty worn, and little details, were not attended to. also, the private events blocked access to some facilities for normal guests, that was frustrating.

0 Helpful

Marc-André from Canada

Couple

Deluxe Room

3 nights in August 2025

Reviewed: September 23, 2025

9.0/10

Unique Design with Minor Issues

professional staff spacious room clean bathroom

The staff were very professional. My room was very spacious. The bathroom was huge and very clean. The view overlooked clay tennis courts across the street.

I could hear other rooms close their door at night. This definitely bothered my sleep. More sound insulation would improve the experience.

Location

9/10

The hotel had very good location. The metro was very close. Uber service was also easy to use from this location because the hotel is right next to the highway.

Service

9/10

The availability of the staff was great. Staff were very friendly. It was easy to immediately access and book services at check-in including massage and dinner at the Observatory, a big PLUS.

0 Helpful

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Questions of the users

About Hotel Puerta America

What are the hours of operation for the swimming pool?

10 April 2024

The swimming pool is open daily from 12:00 to 19:00 for hotel guests from 15 June to 15 September.

Are there any shuttle services available from the airport?

18 March 2024

No shuttle service is offered, but a private driver can be arranged starting at 35 euros, subject to availability.

Is there an additional cost for parking at the hotel?

22 May 2024

Yes, parking is available at a rate of 26 euros per night.

Can late check-out be accommodated for an early flight?

5 June 2024

Requesting a late check-out can be made upon arrival, though it depends on the hotel's occupancy at that time.

What is the maximum occupancy for a room if traveling with a child?

15 February 2025

For details regarding room occupancy for two adults and one child, direct contact with the hotel is recommended to explore the best available options.

Are there any rooms with balconies available?

30 July 2024

Unfortunately, none of the rooms feature balconies.

Is it possible to select a specific floor for a deluxe room reservation?

12 March 2025

Guests can express floor preferences at check-in, but exact availability cannot be guaranteed. The deluxe rooms are located from floors 2 to 11.

Are all rooms designated as non-smoking?

3 December 2024

Yes, all rooms adhere to a strict non-smoking policy and are equipped with comprehensive fire safety systems.

What is the process for selecting the pricing and categories when booking a room?

25 September 2024

During the reservation process, you select your travel dates, choose the room category, and specify the number of guests. Pricing should adjust accordingly without issues.

Is the area surrounding the hotel safe for evening walks?

17 November 2024

The neighborhood is generally regarded as safe for walking, including during nighttime hours.