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H15 Palace, A Luxury Collection Hotel, Krakow
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75 photos
H15 Palace, A Luxury Collection Hotel, Krakow Exterior photo This is a luxurious and opulent interior photograph, likely of a high-end hotel suite or a lavish living area, prominently featuring a massive, elaborate crystal chandelier as the central focal point. **Key elements of the photo:** * **Lighting &H15 Palace, A Luxury Collection Hotel, Krakow Exterior photo This is a photograph of a grand, classic-style building, likely a historic apartment building or a large institutional building. **Architectural Features:** * **Facade:** The building has a light, creamy or pale beige facade, suggesting a well-maiH15 Palace, A Luxury Collection Hotel, Krakow Exterior photo This is an image of a beautifully decorated, elegant interior space, likely a hotel room or a luxurious apartment. The room features a mix of classic and modern design elements. On the left, there is a large, pristine white bed with a prominent head
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From221US$ /night
Check-in
21Apr2026Select date
Check-out
22Apr2026Select date
Rooms and Guests2 Guests, 1 Room
Key details

About the Hotel

Ul. Sw. Jana 15, Krakow, Poland, 31-017
-
Steps from the Old Town
Perfect
9.4
9.7
/10
4.3
4.6
/5

Loved by H15 Palace, A Luxury Collection Hotel, Krakow guests

  • Spacious rooms
  • Comfortable bed
  • Customer service
  • Quiet street
  • Delicious breakfast
  • Beautiful building
"After a long day of exploring the salt mines or dragon caves in Krakow, enjoying the spa with its two saunas was the perfect way to end the day."
Oliwer from United States
read full review
"Received an upgrade on arrival which was great, got there too early for checking in but received a free drink and use of spa (which is fab)."
Boomcb from United Kingdom
read full review
"The hotel is impeccably designed, blending luxury with cozy comfort."
Sylvia from United States
read full review

Amenities

H15 Palace offers an extensive array of leisure facilities including a swimming pool, sauna, and jacuzzi. The SPA features specialized treatments with vegan SCENS cosmetics for a rejuvenating experience. Guests can also visit Bistro The Hours for a selection of classic cocktails and dishes from Chef Mateusz Suliga.

Rooms

The hotel features seventy distinctive rooms and apartments, each combining restored historical details with contemporary design elements. Rooms range from 26m² standard options to 79m² luxury suites, accommodating various guest needs. Original frescoes and designer fixtures enhance the allure of each space.

Location

H15 Palace is situated at 15 St John's Street, a historically significant address once home to Polish aristocracy. The property stands in close proximity to major attractions, allowing guests to explore Krakow easily. Nearby, cultural landmarks like the Czartoryski Museum enrich the stay.

Wellness

The hotel's wellness offerings include a fully equipped fitness center and a modern SPA. Guests can unwind in wet and dry saunas or take advantage of comprehensive wellness treatments. Every dip in the pool is enhanced by advanced Ospa water treatment technology for a refreshing experience.

Dining

Dining options at H15 Palace include the Artesse Restaurant, renowned for its gourmet menu and stylish ambiance. Guests can enjoy an array of seasonal dishes while overlooking the baroque-style garden. The camaraderie of family-style dining at The Hours Bistro creates a relaxed evening atmosphere.

Highlights

Location: 15 St John's Street, historical address

Rooms: 70 distinctive rooms and apartments

Dining: Artesse Restaurant and The Hours Bistro

Wellness: SPA with vegan SCENS cosmetics

Facilities: Swimming pool, jacuzzi, fitness center

Event Space: The Crest Hall for up to 70 guests

“This hotel's prime location in Krakow's Old Town places guests steps away from major attractions, and I particularly appreciate its blend of historical charm with modern luxury; the integration is seamless. With personalized concierge services and a focus on wellness through its spa, it promises a tailored and serene experience, and the gourmet dining options add a layer of sophistication. A top choice for discerning travellers.”
Hotel logo
Anna BlackEditor-in-Chief at Tohotel
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Select your room type

H15 Palace, A Luxury Collection Hotel, Krakow offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Classic King Room
Classic King Room
2 persons
1 King-size bed
Non-smoking
room details
Junior Suite
Junior Suite
2 persons
1 King-size bed
Non-smoking
room details
Classic Twin Room
Classic Twin Room
2 persons
2 Single beds
Non-smoking
room details
Room image
King Suite
2 persons
1 King-size bed
room details
Click button to see more rooms
Show all rooms
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Price and Room Availability Calendar

Check availability and prices for your dates now!

Facilities

H15 Palace, A Luxury Collection Hotel, Krakow offers amenities for your comfortable stay and unforgettable experiences
Facilities: Perfect
9.4/10Review score

General

  • No smoking on site
  • Wi-Fi
  • Parking
  • Safe deposit box
  • 24-hour reception
  • VIP check-in/ -out
  • Express check-in/ -out
  • Pets allowed
  • Rooms/ Facilities for disabled
  • Wheelchair access
  • 24-hour security
  • Luggage storage
  • Locker room
  • Lift
  • Coffee shop
  • Smoke detectors
  • Fire extinguishers
  • Key card access

Sports & Fitness

  • Fitness centre
  • Hiking

Services

  • Paid airport shuttle
  • Valet parking
  • Pet amenities available
  • Room service
  • Housekeeping
  • Car hire
  • Laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Welcome drink

Dining

  • In-room breakfast
  • Restaurant
  • Bar/ Lounge area
  • Special diet menus

Business

  • Meeting/ Banquet facilities
  • Fax/Photocopying

Facilities for people with disabilities

  • Toilet for disabled
  • Bathroom for disabled

Spa & Leisure

  • Indoor swimming pool
  • Sun loungers
  • Garden area
  • Spa & wellness centre
  • Sauna
  • Steam room
  • Jacuzzi
  • Body scrub
  • Facial
  • Treatment room
  • Back massage
  • Head massage
  • Full body massage
  • Foot massage

Room features

  • Air conditioning
  • Heating
  • Soundproofed rooms
  • Garden furniture
  • Ironing facilities
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Dining Onsite

H15 Palace offers an inspiring dining landscape catering to discerning palates, with tastes that reflect both international flair and European elegance. A blend of modern ambiance and culinary artistry sets the stage for memorable meals that delight the senses, all within the luxurious setting of this magnificent hotel.
H15 Palace, A Luxury Collection Hotel, Krakow Restaurant photo The photo shows the interior of a stylish bar or restaurant with a unique architectural design. The ceiling is a series of large, arched vaults made of a warm, textured material, possibly plaster or concrete. These arches create a sense of spaciousne
H15 Palace, A Luxury Collection Hotel, Krakow Restaurant photo The photo shows a cozy and stylish corner of a room, likely a hotel lobby or lounge area. The color palette is warm and inviting, featuring creams, browns, and black accents. The main focus is a curved sofa with a black and white striped backrest an
H15 Palace, A Luxury Collection Hotel, Krakow Restaurant photo The photo shows the interior of a stylish bar with a distinctive architectural design. The ceiling is vaulted and made of a light-colored stone or concrete, giving the space an old-world charm. Large, arched windows are visible along one wall, lettin

Bistro The Hours

International
Ambiance
Modern and inviting, ideal for casual lunches and elegant dinners.
Key Offerings
Dine on a range of international dishes during lunch and dinner, complemented by carefully crafted cocktails during cocktail hour. The vibrant atmosphere encourages a leisurely experience with every meal.
Reservation
Recommended
Open for lunch and dinner, daily from 14:00 to 22:00.

Restauracja Artesse

European
Ambiance
Charming and intimate, perfect for a cozy dinner setting.
Key Offerings
Experience a delightful selection of European cuisine in an elegant atmosphere, featuring thoughtfully curated dishes that change seasonally. Ideal for an evening out with friends or a romantic dinner.
Reservation
Recommended
Open for dinner only, Thursday to Saturday from 17:00 to 23:00.

H15 Palace, A Luxury Collection Hotel, Krakow Location

Ul. Sw. Jana 15, Krakow, Poland, 31-017
Map view
Ul. Sw. Jana 15, Krakow, Poland, 31-017
City landmarks
Castle
Wawel Royal Castle
1.2 mi
Square
Main Square
2100 ft
University
Collegium Maius Great College
3500 ft
Landmark
Saint Barbara's Church
2100 ft
Church
St. Mary's Basilica
2100 ft
Museum
The Cloth Hall
2100 ft
Landmark
Krakow Barbican
2600 ft
Landmark
Krakow's Rynek Glowny Central Square
2100 ft
Landmark
Corpus Christi Church
1.2 mi
Landmark
Church of St. Andrew
2100 ft
Church
Church of Saint Apostles Peter and Paul
2100 ft
Landmark
Old Town
2100 ft
Museum
Cracow Historical Museum
2100 ft
Tower
Town Hall Tower
2100 ft
Landmark
Adam Mickiewicz Monument
2100 ft
Landmark
Saint Florian's Gate
2100 ft
Museum
Czartoryski Museum
2100 ft
Landmark
Bunkier Sztuki Contemporary Art Gallery
3500 ft
Church
St. Francis of Assisi Church and Monastery
2100 ft
Landmark
Planty Park
2100 ft
Church
Church of St Adalbert
2100 ft
Church
Wawel Cathedral
1.2 mi
Museum
National Museum in Krakow
1.1 mi
Church
Dominican Church
2100 ft
Church
Saint Cross Church
2100 ft
Museum
Rynek Underground
2100 ft
Museum
Lost Souls Alley
2100 ft
Synagogue
Old Synagogue
1.2 mi
Mall
Galeria Krakowska
4200 ft
Nearby
Monument
Grunwald Monument
900 ft
Restaurants
Gossip Cafe 2
0 ft
Zwierzyniecka 4
Pracownia Piwa
100 ft
ul. Kasztanowa 31
Cyrano de Bergerac
600 ft
ul. Slawkowska 26
The Mexican
700 ft
ul.Florianska 34
Galicyjska Restaurant
400 ft
ul. Pijarska 9
Piwnica Pod Zlota Pipa
800 ft
ul. Florianska 30
Vesuvio
800 ft
ul. Florianska 38
Dobry Kumpel Pub
700 ft
Florianska 47
Restauracja Szlachecka Miod i Wino
400 ft
ul. Slawkowska 32
Explore Krakow
Explore Krakow's Best
Top Attractions
Activities
Dining
Entertainment
Main Square
Main Square
8 minutes' walk
Main Square boasts vibrant markets and stunning architecture, including St. Mary's Basilica and the Cloth Hall.
Wawel Royal Castle
Wawel Royal Castle
25 minutes' walk
Wawel Royal Castle features rich history and grandeur, offering tours that reveal Poland's royal heritage.
Collegium Maius Great College
Collegium Maius Great College
13 minutes' walk
Collegium Maius is the oldest building of Jagiellonian University, housing fascinating exhibits and a beautiful courtyard.
Krakow's Rynek Glowny Central Square
Krakow's Rynek Glowny Central Square
8 minutes' walk
Krakow's Rynek Glowny Central Square is a bustling hub of culture, featuring shops, cafes, and street performances.
Botanic Garden of the Jagiellonian University
25 minutes' walk
Botanic Garden provides a serene escape with beautiful plant collections and relaxing pathways, perfect for all ages.
Bike Tours Around Krakow
5 minutes' drive
Bike tours offer an active way to explore the city, usually requiring reservations and available from local rental shops.
Papugarnia Amazonia
8 minutes' walk
Papugarnia features interactive experiences with exotic birds, captivating families with its unique environment.
Gossip Cafe
1 minute' walk
Gossip Cafe serves delightful coffee and pastries in a cozy atmosphere, perfect for casual meets or quick bites.
Cyrano de Bergerac
Cyrano de Bergerac
2 minutes' walk
Cyrano de Bergerac offers French cuisine with a chic ambiance, making it ideal for a romantic dinner or special occasion.
Galicyjska Restaurant
Galicyjska Restaurant
2 minutes' walk
Galicyjska specializes in traditional Polish dishes, featuring local ingredients in a warm, inviting atmosphere.
Krakow Barbican
Krakow Barbican
10 minutes' walk
Krakow Barbican is a historical fortification, often hosting live music events and performances for all ages.
Bunkier Sztuki Contemporary Art Gallery
Bunkier Sztuki Contemporary Art Gallery
13 minutes' walk
Bunkier Sztuki showcases modern art in an innovative space, perfect for art enthusiasts and casual visitors alike.
Getting around
City Centre
Krakow5 min  ·  1400 ft
Airports
John Paul II International Krakow-Balice (KRK)25 min  ·  10.2 mi
Katowice (KTW)158 min  ·  65.1 mi
Train
Kraków Main Station9 min  ·  2300 ft
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Property information and rules
Check-in
from 15:00-23:59
Check-out
until 12 pm
Guest Parking
Public parking is possible at a location nearby at PLN 150 per day.
Internet
Wireless internet is available in for free.
Breakfast
The hotel offers a full breakfast at the price of PLN 160 per person per day. 
Pets
Pets are allowed on request.
Languages
English, Italian, Polish, Russian, Ukrainian
Number of floors:
4
Number of rooms:
70
Former name
hotel h15 luxury palace - destigo hotels

Reviews and Ratings

Feedback about H15 Palace, A Luxury Collection Hotel, Krakow from previous guests about their experience.
Review summary
Based on recent reviews
Powered by AI
Guests consistently praise H15 Palace's excellent location, finding it conveniently close to the main square and the museum housing the Da Vinci painting. Many appreciate the spacious and comfortable rooms. The breakfast receives high marks for its fabulous choice of options; however, some guests have mentioned that the bistro bar menu can be limited.
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Review score
Based on 784 verified reviews
9.4/10
Perfect
95%
Recommend
Location
9.7/10
Cleanliness
9.6/10
Value for money
8.9/10
Facilities
9.4/10
Pros
Luxurious ambiance
Spacious rooms
Comfortable bed
Exceptional breakfast
Helpful staff
Cons
Expensive parking
Charging policy
Limited towels
Guest reviews
based on 784 reviews
9.4/10
based on 1960 reviews
9.4/10
Steven from Australia
Single
Suite
3 nights in November 2025
|
Reviewed:December 07, 2025
9.0/10

Excellent Stay

airport pickupspacious suitebeautiful buildingcool spa
The hotel provides airport pickup which set a good tone for my stay. My suite was spacious and included an very nice bathroom. I found the building beautiful and the spa very cool. Staff were great from the beginning to the end of my visit.
The light switches were logically complicated. It took me a few days to get used to them. The cabinet for live lobsters made some noise in the surprisingly quiet garden.
Facilities
9/10
The hotel features a lovely spa, with a serene retreat for relaxation. It is equipped with a pool and sauna. The restaurant is listed in the Michelin guide and provided a high-quality dining experience.
Rooms
9/10
My suite included beautiful fixtures and finishes, demonstrating great attention to detail. The spacious bathrooms provided both showers and baths. Most rooms have this convenient setup .
0 Helpful
|
Show less
William from United Kingdom
deluxe
3 nights in August 2025
|
Reviewed:September 16, 2025
7/10
convenient locationwide varietybeautiful roomlimited menusmall gym
The location was very convenient. Close to many attractions. my beautiful room was spacious and well-appointed with modern amenities. the breakfast buffet offered a wide variety of choices, including fresh fruit and local specialties.
The room service menu was limited after 10 pm. It was hard to find options for a late-night snack. i found the gym rather small, it only has a few machines. It impacted the tranquility a bit.
0 Helpful
Questions of the users
About H15 Palace, A Luxury Collection Hotel, Krakow
Is it possible to accommodate a 4-year-old child in a super deluxe room with two adults without needing two separate rooms?
15 December 2024
Yes, a baby crib can be provided for your convenience during your stay.
Can arrangements be made for a visit to Auschwitz Birkenau Memorial Museum during an upcoming stay?
10 January 2025
Various options are available for organizing trips to Auschwitz Birkenau, including group tours with transportation and private tours to suit your preferences.
Are there rooms equipped with twin beds for the comfort of friends traveling together?
22 February 2025
Yes, twin beds can be arranged in specific room types upon request.
What types of spa treatments are offered and is advance booking recommended?
5 March 2025
A diverse range of spa treatments is available, and advance bookings are encouraged to ensure preferred times. Prices are listed on the spa menu accessed via the hotel website.
Can hotel guests use the sauna, steam room, and pool without additional charges?
7 April 2025
Yes, access to the wellness area, which includes the sauna, steam room, and pool, is complimentary for hotel guests, with no reservations required.
Is check-in available after midnight for late arriving guests?
15 May 2025
The reception desk operates 24/7, allowing for check-in at any time, including after midnight.
Are bath robes available for purchase at the hotel?
20 June 2025
Currently, bath robes are not available for sale.
What is the process for booking connecting rooms for families or groups?
10 July 2025
To book connecting rooms, it is best to contact reception directly for assistance.
Is secure parking available near the hotel?
22 August 2025
Yes, secure parking is available approximately 200 meters from the hotel at a cost of PLN 110 per night.
Can visitors to the spa enjoy access and what are the associated costs?
5 September 2025
Yes, spa access is available to non-hotel guests at the same prices as for hotel guests.

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Check-in
21Apr2026Select date
Check-out
22Apr2026Select date
Rooms and Guests2 Guests, 1 Room
  • Overview
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  • Location
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