What is the parking fee structure at the hotel?
15 January 2024
Parking costs £1 for the first 4 hours, £2 for 8 hours, £3 for 16 hours, and £4 for a full 24 hours. A 5-day parking pass is available for £15.
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Best Western Palace Hotel & Casino, Douglas
78US$
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Key details
About the Hotel
Central Promenade,
Douglas,
Isle of Man,
IM2 4NA,
- Close to Douglas Beach
Very good
7.5
7.4
3.8
3.8
Loved by guests
"Beautiful Seaview rooms."
"I loved the health spa service and the swimming."
"The hotel itself was great, we found our way around and all the staff we passed said hi."
Rooms at Palace Hotel
The 4-star Best Western Palace Hotel and Casino offers 135 guestrooms, including Palace Suites, Double Deluxe, Sea View Double, Sea View Twin, Standard Double, Standard Twin, and Accessible rooms. Double Deluxe rooms overlook Douglas Promenade with sea views and include a two-seater sofa bed, accommodating up to two adults and two children. Palace Suites feature a separate lounge with a Juliet balcony and sea view, a spacious living area with a sofa and two armchairs, and a separate bedroom with a double bed; guests also receive a single-serve wine selection. Each room has a work desk, telephone, hairdryer, safe, and ironing facilities, plus a private bathroom, flat-screen LCD TV, and tea/coffee making facilities. Amenities include free toiletries, an electric kettle, and free Wi-Fi.
Dining and Refreshments
The Best Western Palace Hotel and Casino has multiple dining options. The Paragon Bar and Restaurant specializes in carvery meals and offers hot and cold beverages, plus a bar menu with meals, light bites, and afternoon tea; on Sundays, a carvery is served from 12:30 PM to 2:00 PM, and a Boxing Day carvery lunch is available seasonally, including sparkling wine. The Majestic Chinese Restaurant serves Chinese and Cantonese cuisine with views of Douglas Bay. Aces Bar, in the Casino, provides drinks overlooking the gaming tables. Slots Cafe Bar serves snacks and beverages and offers complimentary tea and coffee. The Terrace Cafe, within the Health Club, serves light lunches, snacks, and beverages with views.
Leisure and Entertainment
Guests have complimentary access to the Palace Health Club, featuring an indoor heated swimming pool, cardiovascular gym, weights gym, sauna, steam room, spa bath, and poolside lounge area for light meals. Aquacise and Pilates fitness classes are available. The on-site casino includes table games, slots, and poker, plus a separate lounge with over 70 slot machines and an adjoining bingo hall. Whispers bar offers a late-night spot for drinks and rock and roll covers. Corporate gaming evenings, functions, and parties can be accommodated in the casino.
Location and Access
The Best Western Palace Hotel & Casino is located on Central Promenade in Douglas, Isle of Man, with countryside and mountain views. Nearby landmarks include Onchan Pleasure Park (1.5 km), Grand Union Camera Obscura (2 km), and Douglas Bay (0.5 km). The Isle of Man Airport (Ronaldsway) is 16.1 km away (20 minutes by car), and the Isle of Man Sea Terminal is 1.9 km away (6 minutes by car).
Hotel Services
The Best Western Palace Hotel & Casino provides services for events, with options for refreshments. The casino offers gaming instruction from expert croupiers. Responsible gaming is promoted, with staff trained to recognize problem gambling signs and offer assistance. Guests can set personal limits for time and money spent in the casino. Services for poker players include rules and procedures for tournaments and cash games. Check-in time is 4:00 PM, and check-out is 11:00 AM.
“The Best Western Palace Hotel & Casino strikes me as a mixed bag, really. The casino and health club appear to be highlights, offering modern facilities, but other areas seem to need a refresh, especially the rooms. Still, its location on Douglas's promenade is undeniably prime, and that access to the beach and sea views goes a long way.”
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Select your room type
The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Double Room
2 persons
165 sq. feet
1 Double bed
Shower
Heating
room details
Twin Room
2 persons
165 sq. feet
2 Single beds
Shower
Heating
room details
Double Room Sea View
2 persons
165 sq. feet
1 Double bed
Shower
Heating
room details
Deluxe Double Room Sea View
2 persons
175 sq. feet
1 King-size bed
Shower
Heating
room details
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Price and Room Availability Calendar
Check availability and prices for your dates now!
Facilities
The hotel offers amenities for your comfortable stay and unforgettable experiences
General
- No smoking on site
- Free Wi-Fi
- On-site car park
- Handicap parking
- Safe deposit box
- 24-hour reception
- VIP check-in/ -out
- Express check-in/ -out
- No pets allowed
- 24-hour security
- Luggage storage
- Locker room
- Lift
- ATM/Cash machine
- Smoke detectors
- Fire extinguishers
- Key card access
Sports & Fitness
- Fitness centre
- Golf course
- Sports trainer
Guest Parking
- Electric kettle
Services
- Room service
- Housekeeping
- Laundry
- Dry cleaning
- Tours/Ticket assistance
- Welcome drink
Dining
- In-room breakfast
- Restaurant
- Snack bar
- Bar/ Lounge area
- Packed lunches
- Special diet menus
Business
- Business centre
- Meeting/ Banquet facilities
- Fax/Photocopying
Children
- Cots
- Children's menu
Spa & Leisure
- Indoor swimming pool
- Beach access
- Sun loungers
- Casino
- Karaoke
- Spa & wellness centre
- Sauna
- Steam room
- Jacuzzi
- Pool with view
- Shallow end
Room features
- Free Wi-Fi in rooms
- Heating
- Sitting area
- Tea and coffee facilities
- Ironing facilities
Bathroom
- Free toiletries
Self-catering
- Electric kettle
Media
- Flat-screen TV
- AM/FM alarm clock
Room decor
- Carpeted floor
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Dining Onsite
At Best Western Palace Hotel & Casino, guests can indulge in delightful dining options, ranging from traditional British fare to authentic Chinese cuisine. Each restaurant offers a unique ambiance that caters to family gatherings, romantic dinners, or casual meals after a workout, providing a welcoming atmosphere for all to enjoy.
Paragon Restaurant
British carvery
Ambiance
Family-friendly, Traditional, Modern
Key Offerings
Famous for its lavish Sunday carvery featuring a variety of hot and cold dishes, as well as a seasonal Boxing Day lunch including sparkling wine. Enjoy hearty meals, light bites, and afternoon tea in a vibrant social area.
Reservation
Recommended
Open for dinner; Sunday carvery served from 12:30 PM.
Majestic Chinese Restaurant
Chinese
Ambiance
Modern
Key Offerings
Offers an authentic taste of the Orient with fine beverages and delicious dining in a lively atmosphere designed for enjoyment and entertainment.
Reservation
Not needed
Open for dinner.
Location
Central Promenade,
Douglas,
Isle of Man,
IM2 4NA,
Map view
Central Promenade,
Douglas,
Isle of Man,
IM2 4NA,
City landmarks
Museum
Manx Museum
4800 ft
Landmark
A.R.E Motorcycle Collection
5200 ft
Race track
TT Grandstand
4400 ft
Theatre
Gaiety Theatre
4700 ft
Landmark
Onchan Park
1.0
mi
Landmark
Manx Electric Railway
2700 ft
Landmark
Onchan Raceway Stockcar Racing
4400 ft
Landmark
Nobles Park
4300 ft
Landmark
Douglas Bay
2800 ft
Landmark
Bray Hill
2800 ft
Landmark
The Parish Church of Saint Thomas
3300 ft
Church
Broadway Baptist Church
2100 ft
Beach
Douglas Beach
3700 ft
Landmark
Iron Pier
2300 ft
Landmark
Paramount City
2300 ft
Race track
Governor's Bridge
3700 ft
Landmark
University College Isle of Man
3700 ft
Landmark
Tourist Trophy course start line
2400 ft
Landmark
Douglas Harbour
1.2
mi
Church
St Ninians Church
2500 ft
Church
St Andrew's Church
2500 ft
Landmark
Saint Andrews
2500 ft
Park
Onchan Pleasure Park
1.0
mi
Landmark
Summerlands Disaster Memorial
2600 ft
Landmark
Summerhill Glen
3000 ft
Nature reserve
Calf of Man Bird Observatory and Nature Reserve
5200 ft
Library
The Tynwald Library
5100 ft
Nearby
Palace Cinema
300 ft
Palace Casino
100 ft
Living Hope Community Church
800 ft
Restaurants
HQ Bar and Restaurant
1000 ft
1 Empire Terrace
Taste of Bengal
900 ft
1 Clarence Terrace Central Promenade ,douaglas ,Isle of man
Welbeck Restaurant
1100 ft
13-17 Mona Drive Off Central Promenade
Imperial Dragon
1100 ft
Caledonia Hotel
Aura Bar & Bistro
1600 ft
4 Marathon Terrace,Queen's Promenade
Taj Mahal
1800 ft
3 Esplanade Lane
Queens Hotel
1900 ft
Queens Hotel Queens Promenade
Chutney Berry
2600 ft
1 Sherwood Terrace Broadway
The Mandarin Express
2500 ft
50 Broadway
L'Experience
2600 ft
1 Summer Hill
Kurries And Steaks
2600 ft
1 South View Queens Promenade
Sir Norman's Theatre Bar
3200 ft
The Sefton Hotel Harris Promenade Harris Promenade
Explore Douglas
Experience Douglas
Manx Museum
18 minutes' walk
Comprehensive exhibits on Isle of Man's history and culture. Free admission and guided tours available.
Gaiety Theatre
18 minutes' walk
Victorian theatre with a rich program of performances. Check for special events and guided tours.
Manx Electric Railway
10 minutes' walk
Scenic train ride along the coast. Ideal for families and sightseers; tickets are available on board.
Onchan Raceway Stockcar Racing
15 minutes' walk
Thrilling stockcar racing events. Family-friendly atmosphere with great food options available.
Douglas Bay
10 minutes' walk
Relaxing waterfront area for walks, picnics, or simply enjoying stunning sunsets.
HQ Bar and Restaurant
4 minutes' walk
Casual dining with a vibrant atmosphere. Try their local seafood specialties and craft beers.
Taste of Bengal
3 minutes' walk
Authentic Indian and Bangladeshi cuisine. Offers vegetarian options and a cozy setting perfect for families.
Imperial Dragon
4 minutes' walk
Chinese restaurant known for its dim sum and specialty dishes. Reservations recommended for weekends.
Getting around
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Property information and rules
Check-in
from 16:00-23:59
Check-out
until 11 am
Guest Parking
Paid Private parking is possible on site.
Internet
is available in for free.
Breakfast
A full breakfast is served at the price of GBP12.95 per person per day.
Children & extra beds
There are no cots provided in a room.
Pets
Pets are not allowed.
Number of floors:
5
Number of rooms:
135
Former name
Palace Hotel & Casino/Hilton
Questions of the users
About Best Western Palace Hotel & Casino
Are there accessible rooms for guests with mobility challenges?
10 March 2024
The hotel offers mobility aid features, including wheelchair access at reception, internal ramps, and accessible double rooms. However, the spa and health club have stairs.
Do the hotel rooms come equipped with hairdryers and British plug sockets?
22 February 2024
All guest rooms are equipped with hairdryers, and the hotel utilizes British plug sockets to ensure convenience for guests.
Is there a breakfast option that includes a full cooked meal?
30 April 2024
If booked as part of your stay, breakfast consists of a full cooked buffet, offering a variety of options.
Can you provide details about the swimming pool operating hours?
05 May 2024
The swimming pool is available from 7 am to 10 pm daily. Children can swim between 10 am and 7 pm with adult supervision.
Is there a nearby bus stop for transport to the airport?
18 June 2024
Yes, there is a bus stop conveniently located outside the hotel, providing direct access to the airport.
What is the venue like for dining and relaxation at the hotel?
12 July 2024
Looky's Lounge Bar offers a relaxed environment with stunning views of Douglas Bay, perfect for coffee, meals, and drinks throughout the day.
What are the options for dining at the hotel?
21 August 2024
Guests can enjoy a relaxing meal at the Paragon Restaurant, which provides a menu updated daily, as well as a famous Sunday carvery.
Is it possible to book a twin room for my stay?
14 September 2024
Yes, the hotel offers twin rooms. For reservations, it's advisable to contact the reservations team.
Are there any restrictions regarding smoking on the premises?
26 October 2024
All areas of the hotel are non-smoking, in compliance with local laws, including balconies.Next best alternative
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