What is the parking fee structure at the hotel?
15 January 2024
Parking costs £1 for the first 4 hours, £2 for 8 hours, £3 for 16 hours, and £4 for a full 24 hours. A 5-day parking pass is available for £15. 75 photos
Best Western Palace Hotel & Casino, Douglas
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Key details
About the Hotel
Central Promenade, Douglas, IM2 4NA,
- Close to Douglas Beach
Very good
7.4
7.4
4.3
3.8
4-star hotel and casino on Douglas Promenade with sea views
Rooms
Best Western Palace Hotel & Casino offers 135 guestrooms that include categories such as
Dining
The hotel hosts several dining establishments, including
Entertainment
The Palace Casino, located on the first level of the hotel, provides a range of table games including Roulette and Blackjack. Guests can also enjoy interactive darts at
Wellness
The
Location
Situated on
Highlights
Rooms: 135 comfortable guestrooms
Dining: Paragon Restaurant & Majestic
Entertainment: Palace Casino & Looky Darts
Wellness: Palace Health Club with pool
“The Best Western Palace Hotel & Casino strikes me as a mixed bag, really. The casino and health club appear to be highlights, offering modern facilities, but other areas seem to need a refresh, especially the rooms. Still, its location on Douglas's promenade is undeniably prime, and that access to the beach and sea views goes a long way.”
Select your room type
Best Western Palace Hotel & Casino offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
- Double Room2 persons15 sq. feet1 Double bedBathtubHeatingroom details
- Twin Room2 persons15 sq. feet2 Single bedsBathtubHeatingroom details
Double Room Sea View2 persons15 sq. feet1 Double bedBathtubHeatingroom details
Show all rooms
Price and Room Availability Calendar
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Check-in/ Check-out
Facilities
Best Western Palace Hotel & Casino offers amenities for your comfortable stay and unforgettable experiences
General
- No smoking on site
- On-site car park
- Handicap parking
- Safe deposit box
- 24-hour reception
- VIP check-in/ -out
- Express check-in/ -out
- No pets allowed
- 24-hour security
- Luggage storage
- Locker room
- Lift
- ATM/Cash machine
- Coffee shop
- Vending machines
- Smoke detectors
- Fire extinguishers
- Key card access
Sports & Fitness
- Fitness centre
- Golf course
- Darts
- Sports trainer
Guest Parking
- Electric kettle
Services
- Room service
- Housekeeping
- Tours/Ticket assistance
- Welcome drink
Dining
- In-room breakfast
- Restaurant
- Snack bar
- Bar/ Lounge area
- Packed lunches
- Special diet menus
Business
- Meeting/ Banquet facilities
Children
- Cots
- Children's menu
Spa & Leisure
- Indoor swimming pool
- Beach access
- Sun loungers
- Casino
- Karaoke
- Live entertainment
- Spa & wellness centre
- Sauna
- Steam room
- Jacuzzi
- Pool with view
- Shallow end
Room features
- Free Wi-Fi in rooms
- Heating
- Sitting area
- Tea and coffee facilities
- Ironing facilities
Bathroom
- Free toiletries
Self-catering
- Electric kettle
Media
- Flat-screen TV
- AM/FM alarm clock
Room decor
- Carpeted floor
Show more
Dining Onsite
At Best Western Palace Hotel & Casino, guests can indulge in delightful dining options, ranging from traditional British fare to authentic Chinese cuisine. Each restaurant offers a unique ambiance that caters to family gatherings, romantic dinners, or casual meals after a workout, providing a welcoming atmosphere for all to enjoy.
Best Western Palace Hotel & Casino Location
Central Promenade, Douglas, IM2 4NA,
Explore Douglas
Experience Douglas
Manx Museum
18 minutes' walk
Comprehensive exhibits on Isle of Man's history and culture. Free admission and guided tours available.
TT Grandstand
17 minutes' walk
Iconic location for motorsport enthusiasts. Great views of races and the motorcycle culture surrounding the Isle.
Gaiety Theatre
18 minutes' walk
Victorian theatre with a rich program of performances. Check for special events and guided tours.
Douglas Beach
10 minutes' walk
Beautiful sandy beach perfect for a family day out. Offers scenic views and a joyful atmosphere.
Manx Electric Railway
10 minutes' walk
Scenic train ride along the coast. Ideal for families and sightseers; tickets are available on board.
Onchan Raceway Stockcar Racing
15 minutes' walk
Thrilling stockcar racing events. Family-friendly atmosphere with great food options available.
Douglas Bay
10 minutes' walk
Relaxing waterfront area for walks, picnics, or simply enjoying stunning sunsets.
HQ Bar and Restaurant
4 minutes' walk
Casual dining with a vibrant atmosphere. Try their local seafood specialties and craft beers.
Taste of Bengal
3 minutes' walk
Authentic Indian and Bangladeshi cuisine. Offers vegetarian options and a cozy setting perfect for families.
Imperial Dragon
4 minutes' walk
Chinese restaurant known for its dim sum and specialty dishes. Reservations recommended for weekends.
Palace Casino
1 minute' walk
Exciting gaming experience with various slots and table games. A lively venue with evening entertainment.
Palace Cinema
1 minute' walk
Enjoy the latest films in a comfortable setting. Check the schedule for special screenings and promotions.
Getting around
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Property information and rules
Check-in
from 16:00-23:59
Check-out
until 11 am
Guest Parking
Private parking is possible on site at .
Internet
Wireless internet is available in the hotel rooms for free.
Breakfast
A full breakfast is served at the price of GBP 12.95 per person.
Children & extra beds
There are no cots provided in a room.
Pets
Pets are not allowed.
Number of floors:
5
Number of rooms:
135
Former name
Palace Hotel & Casino/Hilton
Reviews and Ratings
Feedback about Best Western Palace Hotel & Casino from previous guests about their experience.
Show moreShow less
Pros
Breakfast buffet
Friendly staff
Clean facilities
Opening window
Cons
Hot room
Old carpets
Guest reviewsbased on 898 reviews
Tom from United Kingdom
Single
Double Room Sea View
4 nights in November 2025
|
Reviewed: January 20, 2026
8.5/10
Excellent Breakfast and Convenient Parking
breakfast selection parking facilities friendly staff
I found the breakfast selection to be excellent. It had a full range to suit everyone. The car parking facilities were quite good. I also liked the friendly staff who were always ready to assist guests.
The hotel could use some updates to its decor.
Dining
9/10
The dining area was well-kept, and the breakfast buffet offered a wide array of choices, including both hot and cold options, alongside a variety of fresh fruit and pastries! The coffee machine was modern.
Facilities
8/10
The hotel has on-site parking available , very convenient. A spa is open daily, and the swimming pool is clean. The casino provides evening entertainment!
0 Helpful
|
Geoffrey from United Kingdom
Single
Double Room Sea View
3 nights in October 2025
|
Reviewed: January 06, 2026
8.3/10
a reasonable hotel stay
helpful staff varied selection
I found the staff consistently helpful and professional . the breakfast selection was quite varied, with fresh fruit and multiple options. i did appreciate the sea view from my room. It.
the free wifi was unreliable.
Rooms
8/10
the double room sea view featured tea making facilities. there was a huge bed. the bathroom had basic coffee supplies and included water bottles, providing necessary amenities for a comfortable experience.
Facilities
9/10
the hotel had a gym and a small pool, used by some regulars in the early morning. there is a casino, offering an additional entertainment option. parking is available for hotel guests.
Dining
8/10
breakfast offered a wide array of choices. fresh fruit was available daily. lookys bar, the hotel lounge, services the casino tables, so its food is gut fill, cheapish and not bad, but i prefer other options.
0 Helpful
|
Ava from United Kingdom
Single
double room sea view
3 nights in October 2025
|
Reviewed: December 31, 2025
9/10
fresh breakfast sea view reasonable restaurant
The breakfast buffet was nice and fresh. The sea view from my room was also amazing. the hotel is close to the town center. there were several restaurants on site, and their prices seemed reasonable.
the shower worked via the taps, and upgrading to a power shower would be great.
0 Helpful
Jacob from United Kingdom
Single
Twin Room
4 nights in November 2025
|
Reviewed: December 22, 2025
6/10
average stay with some issues
dated building room size
our room, a twin room, was small but clean. the lack of daily room service was also inconvenient. We had to request tea, coffee, and milk from reception ourselves. wifi was non-existent, frustrating.
0 Helpful
Joseph from United Kingdom
Single
Double Room Sea View
3 nights in October 2025
|
Reviewed: November 17, 2025
9/10
excellent Amenities AND location
convenient location helpful staff swimming pool
i found the location very convenient, especially for exploring the local area. The staff members WERE very helpful and attentive to my needs. The hotel offered excellent facilities, including a well maintained swimming pool. My room included a comfortable bed and A modern bathroom.
the noise INSIDE the room sometimes was disruptive, affecting my sleep.
Dining
9/10
breakfast was very good, with A wide selection of hot and cold items. The restaurant also offered A variety of dinner options. the bar area served a selection of snacks and drinks throughout the DAY.
0 Helpful
|
Show more reviews
Questions of the users
About Best Western Palace Hotel & Casino
Are there accessible rooms for guests with mobility challenges?
10 March 2024
The hotel offers mobility aid features, including wheelchair access at reception, internal ramps, and accessible double rooms. However, the spa and health club have stairs. Do the hotel rooms come equipped with hairdryers and British plug sockets?
22 February 2024
All guest rooms are equipped with hairdryers, and the hotel utilizes British plug sockets to ensure convenience for guests. Is there a breakfast option that includes a full cooked meal?
30 April 2024
If booked as part of your stay, breakfast consists of a full cooked buffet, offering a variety of options. Can you provide details about the swimming pool operating hours?
05 May 2024
The swimming pool is available from 7 am to 10 pm daily. Children can swim between 10 am and 7 pm with adult supervision. Is there a nearby bus stop for transport to the airport?
18 June 2024
Yes, there is a bus stop conveniently located outside the hotel, providing direct access to the airport. What is the venue like for dining and relaxation at the hotel?
12 July 2024
Looky's Lounge Bar offers a relaxed environment with stunning views of Douglas Bay, perfect for coffee, meals, and drinks throughout the day. What are the options for dining at the hotel?
21 August 2024
Guests can enjoy a relaxing meal at the Paragon Restaurant, which provides a menu updated daily, as well as a famous Sunday carvery. Is it possible to book a twin room for my stay?
14 September 2024
Yes, the hotel offers twin rooms. For reservations, it's advisable to contact the reservations team. Are there any restrictions regarding smoking on the premises?
26 October 2024
All areas of the hotel are non-smoking, in compliance with local laws, including balconies.Next best alternative
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