Name: Mercure Auckland Queen Street, Auckland
Address: 500 Queen Street, Auckland, Auckland Region, 1010
Price range: US$69+
Rating: 8.3

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Mercure Auckland Queen Street Amenities photo

Mercure Auckland Queen Street Exterior photo

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Key details

About the Hotel

500 Queen Street, Auckland, 1010

Next to Aotea Centre

Great

8.3

8.7

/10

3.8

Loved by Mercure Auckland Queen Street guests

Early check-in

Friendly staff

Comfortable bed

Modern rooms

"I especially loved how convenient it was to have the Lone Star Restaurant just an elevator ride away."

Justin from New Zealand

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"The room was small, but suited our needs."

mw00ding from New Zealand

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"Very nice tidy and modern room was great with my partner the view is jot good but convenience is top notch."

Sahan

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4-star urban accommodation on Queen Street, Auckland

Location

Mercure Auckland Queen Street is situated in the heart of the city, just steps away from popular attractions. This central location provides easy access to Auckland's vibrant shopping, dining, and entertainment districts. The hotel is positioned within walking distance of Aotea Centre and Queen Street.

Rooms

The hotel offers 150 spacious guest rooms, each designed for optimal comfort during stays. Guest rooms include the option of queen beds or twin beds, catering to individuals and families alike. Each room is equipped with air-conditioning, ensuring a pleasant environment year-round.

Dining

Dining options at Mercure Auckland Queen Street include on-site café and bar services, allowing guests to enjoy meals and refreshment without leaving the hotel. The hotel offers a full buffet breakfast every morning for guests. For a relaxing evening, the bar serves a range of beverages, including local wines.

Business Facilities

Mercure Auckland Queen Street supports business travelers with a fully-equipped business center and multiple meeting rooms. These meeting facilities are suitable for various events, accommodating a range of group sizes. Complimentary high-speed internet access is available throughout the business area.

Wellness

The hotel includes a fitness center, allowing guests to maintain their exercise routines during their stay. Cardio equipment and weights are available to support various workout preferences. A rooftop terrace adds a unique touch for relaxation after a workout.

Highlights

Location: Central location in Auckland city

Rooms: 150 spacious guest rooms

Dining: Full buffet breakfast available

Business Facilities: Fully-equipped business center

Wellness: Rooftop terrace for relaxation

“In my opinion, this hotel stands out as a practical choice, especially for its spot on Queen Street, placing guests within easy reach of dining and entertainment, also for business travelers the workspaces and facilities are well equipped. The onsite restaurant and bar add a layer of convenience for families and individuals alike; some rooms even include private balconies. It's a solid base for experiencing the city.”

Anna BlackEditor-in-Chief at Tohotel

Location: Great

8.6/10Review score

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Highlights from guests

Guest ParkingEasy Parking

The on-site parking was so convenient. I easily parked my car and accessed it 24/7 without any hassle.

Oliver from Australia

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Room FeaturesFantastic Views

My room offered incredible harbor views. I enjoyed watching the boats come and go right from my window.

Mei from China

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BathroomGreat Shower

The bathroom was modern and clean. The shower had excellent water pressure and temperature control. A real treat!

Ricardo from Brazil

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BedroomComfort Defined

The bed was exceptionally comfortable. I slept soundly every night thanks to the high-quality mattress and pillows.

Priya from India

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Select your room type

Mercure Auckland Queen Street offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Superior King Room
2 persons
20 sq. feet
1 King-size bed
Air conditioning
Balcony
room details
Deluxe King Room
2 persons
20 sq. feet
1 King-size bed
Air conditioning
Balcony
room details
Standard King Room
2 persons
20 sq. feet
1 King-size bed
Air conditioning
Heating
room details

Show all rooms

Price and Room Availability Calendar

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Check-in/ Check-out

Facilities

Mercure Auckland Queen Street offers amenities for your comfortable stay and unforgettable experiences

Facilities: Great

8.3/10Review score

General

No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
Security
Luggage storage
Lift
Smoke detectors
Fire extinguishers
Key card access

Sports & Fitness

Fitness centre

Services

Room service
Housekeeping
Dry cleaning
Welcome drink

Dining

Restaurant
Bar/ Lounge area
Special diet menus

Business

Meeting/ Banquet facilities
Fax/Photocopying

Children

Cots
Children's menu

Facilities for people with disabilities

Toilet for disabled
Bathroom for disabled

Room features

Air conditioning
Heating
Patio
Garden furniture
Tea and coffee facilities
Ironing facilities

Bathroom

Free toiletries

Media

Flat-screen TV
AM/FM alarm clock

Room decor

Carpeted floor

Dining Onsite

At Mercure Auckland Queen Street, dining options invite guests to enjoy hearty flavors in a family-friendly atmosphere. Savor the authentic dishes at Lone Star, where diverse dietary needs are embraced alongside classic steakhouse offerings, making every meal a delight for all.

Lone Star
Steakhouse with options including vegetarian, vegan, gluten-free, and dairy-free selections.
Ambiance
A welcoming, family-friendly environment perfect for gatherings or casual dinners.
Key Offerings
Indulge in signature steaks and robust flavors, along with dishes that cater to a variety of dietary preferences, ensuring everyone feels at home.
Reservation
Recommended for dinner, especially during weekends.
Open for dinner from Monday to Friday, 4 PM - 9 PM and Saturday to Sunday, 4 PM - 9 PM. Breakfast is served from 6:30 AM - 9:30 AM on weekdays and 7:30 AM - 10:30 AM on weekends.

Mercure Auckland Queen Street Location

500 Queen Street, Auckland, 1010

Explore Auckland

SkyTower

14 minutes' walk

Iconic landmark offering panoramic city views. SkyJump and SkyWalk activities available for thrill-seekers.

Auckland Art Gallery Toi o Tamaki

11 minutes' walk

New Zealand's largest art collection with stunning heritage architecture. Free entry on Fridays.

Albert Park

12 minutes' walk

Beautiful park featuring lush gardens and historic monuments, ideal for a tranquil stroll.

Aotea Centre

10 minutes' walk

Vibrant venue hosting cultural events, theatre performances, and exhibitions. Check schedule for events.

Mount Auckland Atuanui Walkway

8 minutes' walk

Scenic walkway suitable for all skill levels, with breathtaking views upon reaching the summit.

Eden Garden

12 minutes' drive

Stunning gardens ideal for relaxation. Tours available featuring diverse plant life and art installations.

Victoria Park

19 minutes' walk

Outdoor space with sports facilities and picnic areas. Great for family outings and recreational games.

Le Garde-manger

2 minutes' walk

Charming bistro offering French cuisine. Must-try duck confit and local wines. Reservations recommended.

Shoya Japanese Cuisine

2 minutes' walk

Sushi and traditional Japanese dishes in a cozy setting. Known for its fresh ingredients and vegan options.

Fujisan Japanese Restaurant

2 minutes' walk

Authentic Japanese dining with a focus on izakaya-style dishes. Perfect for casual dining with friends.

Aotea Square

9 minutes' walk

Epicenter of Auckland's cultural events, with weekly outdoor movies and food festivals. Family-friendly atmosphere.

SKYCITY Auckland Casino

13 minutes' walk

Vibrant nightlife destination with gaming, restaurants, and live events. Opening hours may vary.

Spark Arena

25 minutes' walk

Venue for concerts and sporting events. Check the schedule for upcoming performances. Great for all ages.

Getting around

City Centre
Auckland 15 min · 4000 ft
Airports
Auckland (AKL) 31 min · 12.8 mi
Great Barrier (GBZ) 179 min · 74.0 mi
Train
Train Station - Grafton 16 min · 4300 ft
Train Station - Mt Eden 16 min · 4300 ft
Bus
Bus stop 2 min · 400 ft

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Property information and rules

Check-in

from 14:00-23:59

Check-out

from 05:00-11:00

Guest Parking

Private parking is possible on site (reservation might be needed) at true.

Internet

Wireless internet is available in the entire hotel for free.

Breakfast

A full breakfast is served at the price of NZD 35.0 per person.

Pets

Pets are not allowed.

Languages

English, Spanish, Italian, Portuguese, Korean, Hindi, Tagalog / Filipino

Number of floors:

Number of rooms:

Reviews and Ratings

Feedback about Mercure Auckland Queen Street from previous guests about their experience.

Review summary

Based on recent reviews

Guests often appreciate the Mercure Auckland Queen Street's great location, finding it ideal for exploring central Auckland on foot and conveniently located just a short walk from Queen Street to catch the ferry to Waiheke Island. Many highlight the spacious and clean rooms, often mentioning the comfortable beds and large bathrooms. Some guests have noted the hotel's slightly hilly location might not be suitable for everyone. Furthermore, the on-site restaurant is super good and convenient, according to some guests.

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Review score

Based on 1476 verified reviews

8.2 /10

Great

87 %

Recommend

Free WiFi

9.3/10

Paid Wi-Fi

9.0/10

Breakfast

7.6/10

Facilities

8.3/10

Pros

Clean stay

Excellent location

Well-equipped room

Cons

Unwelcoming staff

Scarlett from United Kingdom

Family with children

Superior King Room

3 nights in November 2025

Reviewed: January 26, 2026

8.5/10

comfortable stay downtown

great location clean room easy check-in on-site restaurant

the location was great with the rooms well-appointed plus they were clean i was able to check in very all my requests were met with ease i asked for parking and it was provided quickly a restaurant and bar on site was a nice bonus too.

Location

9/10

the hotel is situated in a convenient area near many restaurants and useful services it is located in the upper and quieter part of the street providing easy access to various amenities in the surroundings.

Service

9/10

the staff were approachable helpful and friendly i found it easy to change rooms when needed the check-in process was straightforward all requests were handled efficiently making the entire stay very smooth.

Rooms

8/10

the room included tea and coffee making facilities and a small fridge the bathroom was recently renovated it featured a great shower large mirror and ample counter space and large pump bottles of toiletries were provided.

Facilities

8/10

the hotel provides parking for a fee there is a restaurant and bar available on site the hotel features a small gym who wish to exercise the gym has essential equipment.

0 Helpful

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Sophia from Greece

Superior King Room

7 nights in November 2025

Reviewed: December 19, 2025

8/10

helpful staff better view daily room cleaning

the staff were helpful. a lovely guy at reception offered me a room with a better view after i checked in. the room was cleaned each day.

the shower temperature controls were opposite of what i expected.

0 Helpful

Stella from Italy

Family with children

Standard King Room

4 nights in November 2025

Reviewed: December 06, 2025

6/10

poor soundproofing parking hassle

The soundproofing wasn't good. i was on the fifth floor. Noise from the room above bothered me a lot. it really disrupted my sleep! also, the parking was a real issue. It reminded me of such a hassle.

0 Helpful

Nicole from Australia

Single

Standard King Room

3 nights in August 2025

Reviewed: November 06, 2025

6/10

faulty air conditioning disruptive noise

I was disappointed with a couple of things. The air conditioning in my room didn't seem to work properly. They told me the filter needed cleaning. I could hear a lot of noise from the neighboring room through an interior door, disruptive. It was difficult to sleep well because of the noise level, the noise LEVEL.

0 Helpful

Richard from United Kingdom

Single

Standard Queen Room Two Queen Beds

3 nights in August 2025

Reviewed: October 20, 2025

6/10

Acceptable but Disappointing Experience

limited parking spaces team member inconvenience

The staff checked me in quickly and efficiently.

The paid parking was a hassle. The spaces were limited. I had to ask a team member to move their car from behind mine when I wanted to leave. It took about ten minutes for them to move their vehicle.

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