Hotel Carlton, Bilbao ➤ Reviews, Rooms & Prices 2026

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Hotel Carlton Bilbao Exterior photo The photo depicts a beautiful, historic building, likely a hotel or a residence, featuring an elegant architectural style with white facade and ornate details. It is surrounded by a lush green lawn, trees, and colorful flower beds that enhance the ae

Hotel Carlton Bilbao Restaurant photo The Long Room

Hotel Carlton Bilbao Restaurant photo The boardroom

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Key details

About the Hotel

Plaza De Federico Moyua, 2, Bilbao, Spain, 48009

Steps from Moyua Square

Great

8.9

/10

4.2

4.3

Loved by Hotel Carlton guests

Superb location
Cute staff
Comfortable beds
Clean rooms
Excellent facilities

"The rooms do have a fridge though, with water, cokes and a few beers free of charge, which is a nice touch."

MelC73 from United Kingdom

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"Our room was very nice, spacious and comfortable."

Dickireland from Ireland

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"There is a good coffee machine in the room too."

f1star from India

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Rooms

Hotel Carlton offers 140 spacious rooms across six floors, including standard rooms, superior rooms, junior suites, and the exclusive Imperial Suite, the largest in northern Spain. The Imperial Suite spans 250 square meters and features a dining room and kitchen with personalized waiter and cook services. The standard and superior rooms provide light-filled spaces with contemporary and avant-garde décor.

Dining

The Artagan Restaurant presents a diverse culinary experience with menus tailored for families and business gatherings. Guests can reserve a private room for dining, depending on the number of diners, without extra charges. The bar grill serves a selection of pintxos and exclusive cocktails, becoming a popular gathering spot.

Events

The hotel boasts 12 meeting rooms with high ceilings and spacious layouts suitable for various events such as conventions and seminars. The rooms are supported by a dedicated Public Relations service, ensuring smooth operation and coordination. Each room can be configured to meet specific needs, supporting both small meetings and large gatherings.

Location

Hotel Carlton stands prominently near Plaza Moyúa, providing easy access to Bilbao's commercial centers and cultural landmarks like the Guggenheim Museum. The hotel has a classical Beaux-Arts architectural style, recognized by the Basque Government as a cultural and historical monument. Guests can easily explore the vibrant neighborhoods and rich history of Bilbao, truly experiencing the city.

Weddings

The Carlton Hotel offers specialized wedding services, including personalized catering and a selection of venues like the luxurious Imperial Banquet Hall for memorable celebrations. Couples can choose from various wedding menus and enjoy the dedicated wedding planner service. Unique amenities such as exclusive guest books and customizable Candy Bars elevate the wedding experience.

Highlights

Location: Near Plaza Moyúa

Rooms: 140 spacious accommodations

Dining: Artagan Restaurant with private dining options

Events: 12 adaptable meeting rooms

“This property is a centrally located hotel with spacious rooms and extravagant public areas. The staff are welcoming and helpful. The location is great, and the front-of-house staff were excellent.”

James DavidEditor-in-Chief at Tohotel

Location: Perfect

9.7/10Review score

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Highlights from guests

DiningBreakfast Nirvana

The breakfast selection was incredible. Fresh orange juice and the Basque cheesecake were definite highlights.

Emily Carter from United Kingdom

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Guest ParkingStress-Free Arrival

On-site parking made everything so easy. It's great knowing the car is safe and easily accessible.

Hans Schmidt from Germany

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Room FeaturesSpacious Comfort

The room felt huge! The view of the plaza and its flowers was a delight.

Mei Lin from China

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Sports & FitnessGym Refresh

Enjoyed the gym and steam bath. Great value for money, a refreshing start to the day.

Carlos Perez from Spain

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Select your room type

Hotel Carlton offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Double or Twin Room

2 persons

305 sq. feet

2 Single beds

Coffee machine

Heating

room details

Junior Suite

2 persons

700 sq. feet

1 King-size bed

Coffee machine

Heating

room details

Superior Double or Twin Room

2 persons

325 sq. feet

2 Single beds

Shower

Coffee machine

room details

Single Room

2 persons

250 sq. feet

1 Single bed

Coffee machine

Heating

room details

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Price and Room Availability Calendar

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Facilities

Hotel Carlton offers amenities for your comfortable stay and unforgettable experiences

Facilities: Great

8.9/10Review score

General

No smoking on site
Free Wi-Fi in public areas
Parking
Safe deposit box
24-hour reception
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
Security
Luggage storage
Allergy-free rooms
Lift
Coffee shop
Smoke detectors
Electric vehicle charging station
Fire extinguishers
Key card access

Sports & Fitness

Fitness centre

Guest Parking

Electric kettle
Cookware/ Kitchen utensils

Services

Room service
Housekeeping
Car hire
Laundry
Dry cleaning
Tours/Ticket assistance

Dining

Restaurant
Bar/ Lounge area
Special diet menus

Business

Meeting/ Banquet facilities
Fax/Photocopying

Children

Cots

Facilities for people with disabilities

Toilet for disabled

Spa & Leisure

Steam room
Public Bath

Room features

Air conditioning
Heating
Mini-bar
Sitting area
Dressing area
Tea and coffee facilities
Dining table
Ironing facilities

Bathroom

Free toiletries
Bathroom telephone

Self-catering

Electric kettle
Cookware/ Kitchen utensils

Media

Flat-screen TV
Direct dial telephone
CD player
AM/FM alarm clock

Room decor

Carpeted floor

Dining Onsite

Hotel Carlton offers a delectable array of dining experiences that showcase the rich traditions and flavors of Spain while ensuring a variety of dietary needs are met. From refined Basque culinary delights to a warm English-style bar, each venue invites guests to indulge in culinary authenticity and comfort.

Hotel Carlton Bilbao Restaurant photo The ballroom

ARTAGAN

Spanish

Ambiance

A welcoming atmosphere with elegant decor that emphasizes comfort and sophistication, making it perfect for a leisurely lunch.

Key Offerings

Features a diverse menu catering to vegetarian, vegan, gluten-free, and dairy-free diets, with a delightful set menu service.

Reservation

Recommended to ensure a table at this popular spot.

Open for lunch from 13:30 to 22:30 daily.

Restaurante Carlton

Refined Basque

Ambiance

A sophisticated setting that highlights luxurious dining with an elegant flair, perfect for savoring exceptional dishes.

Key Offerings

Emphasizes high-quality proteins such as lobster and steak, providing a unique, fine dining experience.

Reservation

Reservations recommended for this upscale dining option.

Hours not specified; inquire for details.

Ground Floor Bar

English-style bar

Ambiance

A cozy yet elegant space adorned with fine woods and comfortable armchairs, showcasing photographs of celebrities who have graced the establishment.

Key Offerings

An ideal retreat from the bustling hotel activities, with selections of wines, spirits, and light bites.

Reservation

No reservations needed; walk-ins welcome.

Hours not specified; please check onsite.

Basement Bar

Casual bar

Ambiance

A snug retreat designed for guests seeking a quieter atmosphere away from the lively receptions.

Key Offerings

Perfect for enjoying signature drinks in a more intimate setting.

Reservation

No reservations necessary; open for all guests.

Hours not specified; check for updates.

Hotel Carlton Location

Plaza De Federico Moyua, 2, Bilbao, Spain, 48009

Map view

Plaza De Federico Moyua, 2, Bilbao, Spain, 48009

City landmarks

Museum

Guggenheim Museum Bilbao

3000 ft

Landmark

Casco Viejo

4100 ft

Museum

Reproductions Museum Bilbao

4100 ft

Market

Mercado de la Ribera

4900 ft

Square

Plaza Nueva

3900 ft

Landmark

Maritime Museum

5200 ft

Church

Bilbao Cathedral

4500 ft

Museum

Basque Ethnographic and Historical Museum

5100 ft

Cable Car

Funicular de Artxanda

4600 ft

Square

Plaza Circular

2400 ft

Bridge

Puente de La Salve

3100 ft

Stadium

San Mames Stadium

4100 ft

Park

Dona Casilda Park

2300 ft

Bridge

White Bridge

3000 ft

Landmark

Iberdrola Tower

2600 ft

Square

Plaza Berria

3900 ft

Landmark

University of Deusto

4300 ft

Landmark

Calzadas de Mallona

4500 ft

Mall

Zubiarte Shopping Centre

3400 ft

Bridge

Church of Saint Anthony the Great

5100 ft

Nearby

Museum

Museum of Fine Arts of Bilbao

1700 ft

Arriquíbar Plaza

Azkuna Zentroa

2000 ft

Square

Moyua

400 ft

Church

Church of San Francisco de Asis

1900 ft

Church

Church of San Vicente de Abando

1800 ft

Gran Via de Don Diego Lopez de Haro

700 ft

Plaza Federico Moyua 5 Visitas al Palacio previa cita al teléfono anterior de 9 a 10 de lunes a viernes

Chavarri Palace

400 ft

Gran Via Don Diego Lopez de Haro

Palacio de la Diputacion

800 ft

Square

Plaza de Jado

1100 ft

at Canciller Ayala

Estatua del Sagrado Corazon

1600 ft

Restaurants

Restaurante Artagan

300 ft

Plaza Federico Moyua

Cafe & Tapas

100 ft

Gran Via

Don Angelo

700 ft

Calle Rodriguez Arias

Monteverdi

500 ft

Calle de Ercilla

Lepanto Bilbao

500 ft

Pedro Eguillor Emparantza 2

La Gavilla

900 ft

Colon de Larreategui 32

Eliptica Restaurant

600 ft

Alameda Rekalde

Explore Bilbao

Local Highlights

Guggenheim Museum Bilbao

11 minutes' walk

Renowned contemporary art museum featuring iconic architecture and rotating exhibitions. A must-see for art lovers.

Museum of Fine Arts of Bilbao

7 minutes' walk

Houses an extensive collection of art from medieval to contemporary periods, highlighting Basque masters and European works.

Casco Viejo

15 minutes' walk

Charming old town with narrow streets, shops, and local culture. Perfect for leisurely strolls and sampling local cuisine.

Mercado de la Ribera

18 minutes' walk

Vibrant market showcasing local produce, artisan goods, and Basque delicacies, offering a true taste of the region.

Funicular de Artxanda

17 minutes' walk

Scenic ride to Artxanda Hill provides panoramic views of Bilbao. Ideal for photography and relaxation.

Biking along the Estuary

15 minutes' walk

Biking paths along the Bilbao Estuary offer a fun way to enjoy the waterfront with bike rentals readily available.

Yoga by the River

10 minutes' walk

Outdoor yoga sessions along the river promote relaxation and mindfulness, perfect for unwinding after a busy day.

Hiking in Parc de Artxanda

20-minute drive

Thrilling hiking trails with diverse landscapes and stunning views, ideal for adventure seekers and nature lovers.

Restaurante Artagan

1 minute' walk

Offers traditional Basque cuisine with a cozy ambiance. Signature dish: grilled fish and seasonal specialties.

Cafe & Tapas

1 minute' walk

Casual eatery featuring a variety of tapas and local wines. Known for its vibrant atmosphere and friendly service.

Don Angelo

3 minutes' walk

Italian restaurant with an extensive menu, known for its homemade pasta and pizzas. Family-friendly setting.

Monteverdi

2 minutes' walk

Stylish venue specializing in Mediterranean cuisine. Offers seasonal dishes with fresh, local ingredients.

Bilbao Fine Arts Museum Events

7 minutes' walk

Enjoy cultural events and exhibitions in a stunning setting. Family-friendly activities often available.

Sala BBK

15 minutes' walk

Live music venue with eclectic performances, from jazz to rock. Known for its intimate atmosphere and great acoustics.

Plaza Nueva

15 minutes' walk

Lively square surrounded by bars and restaurants, perfect for enjoying cocktails or local pintxos in a vibrant setting.

Café Múgica

7 minutes' walk

Iconic café known for its pastries and coffee. A local favorite, ideal for casual conversations and relaxation.

Getting around

City Centre

Bilbao2 min · 400 ft

Airports

Bilbao (BIO)20 min · 8.3 mi

Vitoria (VIT)89 min · 36.6 mi

Train

Abando Train Station8 min · 2000 ft

Underground

Moyua Metro2 min · 400 ft

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Property information and rules

Check-in

from 15:00-23:59

Check-out

until 12 pm

Guest Parking

Private parking is possible on site (reservation might be needed) at EUR 35 per day.

Internet

Wireless internet is available in public areas for free.

Breakfast

The hotel offers a full breakfast at the price of EUR 28 per person per day.

Children & extra beds

Maximum capacity of cots in a room is 1.

Pets

Pets are not allowed.

Languages

English, German, Spanish, Italian

Year renovated:

2010

Number of floors:

Number of rooms:

131

Reviews and Ratings

Feedback about Hotel Carlton from previous guests about their experience.

Review summary

Based on recent reviews

Hotel Carlton enjoys a superb location next to the Moyúa/Elcano metro exit, making city exploration easy. The rooms are spacious and quiet, providing a comfortable experience with amenities like complimentary drinks in the fridge. The building stands out with its magnificent foyer featuring a gorgeous glass dome, while some guests have noted that certain rooms could benefit from updates despite their size.

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Review score

Based on 1680 verified reviews

8.8/10

Great

92%

Recommend

Location

9.7/10

Cleanliness

9.3/10

Paid Wi-Fi

8.2/10

Value for money

8.6/10

Pros

Great location

Comfortable rooms

Helpful staff

Good breakfast

Cons

Limited coffee pods

Street parking issues

Outdated furniture

Ethan from United Kingdom

Single

Double or Twin Room

4 nights in November 2025

Reviewed:February 09, 2026

9.3/10

Carlton, A charming surprise

central locationeasy accessrenovated spaces

I was kinda surprised by how central the location was. The airport bus stops right outside making transfers easy. The building's architecture had some true splendor. I liked the renovated spaces, and the parking was easy to access from both the road and within the hotel. I felt charmed.

The hotel is slightly outdated. I wouldn't rate it as a full five stars. The rooms were rather warm, and the air conditioning hadn't been switched on yet.

Rooms

9/10

My room was large, airy, and quiet. It included coffee and tea making facilities. The hotel offered a wide selection of TV channels and a comfortable bed.

Service

9/10

I found the staff to be very helpful with all requests. They offered assistance with bags and provided extra tea bags upon request. The reception staff were professional, and I appreciated the quick responses to my queries.

Location

10/10

The hotel is surrounded by shops, cafes, and restaurants. It is a short walk to the old city, about 10-15 minutes. Transport links were very convenient as well. The hotel is close to metro and taxi stations.

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Jennifer from United Kingdom

Couple

Double or Twin Room

3 nights in November 2025

Reviewed:February 04, 2026

9.2/10

really good stay in amazing hotel

central locationbright roomunwelcoming staff

i thought the hotel location was great. my room was bright. the breakfast was wonderful. You can't beat the central location, near most everything you will want to see.

the reception staff did not seem cute. the bar is small. it was difficult to get a seat. the bar food was only served after 8.00pm.

Facilities

9/10

the gym offers several cardio machines. i noticed three treadmills are available. there are also two stationary bikes. guests can maintain their fitness routines .

Rooms

8/10

my room included a minibar, stocked with a variety of beverages. i saw two separate sinks in the bathroom. a rainfall shower head offered a relaxing experience.

Service

10/10

the breakfast room staff are very attentive. a lady working there responded quickly. she provided requested items with a smile. her service was particularly noteable.

Dining

9/10

breakfast featured a variety of gluten-free options. i appreciate the hotel to cater to dietary needs. the breakfast offers various dishes. i could try local specialities every morning.

Location

10/10

the hotel is in the city centre. many bars and restaurants are nearby. public transportation is easily accessible. the metro station is right beside the hotel.

0 Helpful

Scott from United Kingdom

Single

Double or Twin Room

3 nights in October 2025

Reviewed:January 09, 2026

5/10

underwhelming stay

good locationuncomfortable mattressfrustrating experience

the hotel is well located. it is easy to reach many city attractions from there.

my room was not what i expected. the mattress springs poked through. i called at 3:30 am, begging for help, but the receptionist initially offered a solution and then retracted it. it was very frustrating and i had to leave without getting any rest.

0 Helpful

Questions of the users

About Hotel Carlton

I would like to reserve a room and bring my small dog. What are the pet policies at the hotel?

10 November 2024

The hotel welcomes one pet per occupied room, provided it weighs under 10 kg. Pets must not be left unattended in the room at any time. Pet admission is complimentary.

Is valet parking available at the hotel?

12 November 2024

Currently, the valet parking service has been suspended. Guests will need to park their own vehicles.

Is there on-site parking available, and how can I reserve a spot?

15 November 2024

Yes, the hotel has a secure parking garage available on the '-1' floor. Reservations should be made in advance, with a daily rate of 34€.

Can you confirm if secure parking is available and what the cost is?

16 November 2024

Secure parking is available for 34€ per day, and it is advisable to arrange your reservation in advance to ensure availability.

Are there rooms with adjoining doors for families?

18 November 2024

Adjoining rooms can be arranged, subject to availability at the time of booking. It's recommended to confirm this when making your reservation.

Is it possible to park two bicycles securely at the hotel?

20 November 2024

There is secure parking available, and arrangements can be made for bicycles, including e-bikes. Please inquire at the hotel for specific details upon arrival.

Do the rooms come with a kettle, or can one be provided upon request?

22 November 2024

Standard rooms include a coffee maker, while superior rooms have both a kettle and a coffee maker. If needed, kettles can be provided in other rooms upon request.

How can I request a cot for my infant when booking a room?

24 November 2024

Once a reservation is made, guests can request a cot during their stay, and confirmation will be provided by the hotel.

Is there an elevator available within the hotel for easy access to the rooms?

26 November 2024

Yes, the hotel has accessible elevators to facilitate movement between floors.

Can I receive more information about the low emission zone regulations and requirements for the upcoming year?

28 November 2024

As of now, regulations are not fully established for 2025, but changes may occur. It is advisable to stay updated on the requirements closer to your travel date.