Hotel Carlton Bilbao * 5-Star on Plaza Moyúa * Historic from $223

Name: Hotel Carlton, Bilbao
Address: Plaza De Federico Moyua, 2, Bilbao, Basque Country, 48009
Price range: US$86+
Rating: 8.9

75 photos

Book on our site

up to 10% cheaper

than Booking.com

Key details

About the Hotel

Plaza De Federico Moyua, 2, Bilbao, 48009

Steps from Moyua Square

Great

8.9

/10

4.2

4.3

Loved by Hotel Carlton guests

Superb location

Cute staff

Comfortable beds

Clean rooms

Excellent facilities

"The rooms do have a fridge though, with water, cokes and a few beers free of charge, which is a nice touch."

MelC73 from United Kingdom

read full review

"Our room was very nice, spacious and comfortable."

Dickireland from Ireland

read full review

"There is a good coffee machine in the room too."

f1star from India

read full review

5-star luxury hotel in the heart of Bilbao

Rooms

Hotel Carlton offers 140 spacious rooms across six floors, including standard rooms, superior rooms, junior suites, and the exclusive Imperial Suite, the largest in northern Spain. The Imperial Suite spans 250 square meters and features a dining room and kitchen with personalized waiter and cook services. The standard and superior rooms provide light-filled spaces with contemporary and avant-garde décor.

Dining

The Artagan Restaurant presents a diverse culinary experience with menus tailored for families and business gatherings. Guests can reserve a private room for dining, depending on the number of diners, without extra charges. The bar grill serves a selection of pintxos and exclusive cocktails, becoming a popular gathering spot.

Events

The hotel boasts 12 meeting rooms with high ceilings and spacious layouts suitable for various events such as conventions and seminars. The rooms are supported by a dedicated Public Relations service, ensuring smooth operation and coordination. Each room can be configured to meet specific needs, supporting both small meetings and large gatherings.

Location

Hotel Carlton stands prominently near Plaza Moyúa, providing easy access to Bilbao's commercial centers and cultural landmarks like the Guggenheim Museum. The hotel has a classical Beaux-Arts architectural style, recognized by the Basque Government as a cultural and historical monument. Guests can easily explore the vibrant neighborhoods and rich history of Bilbao, truly experiencing the city.

Weddings

The Carlton Hotel offers specialized wedding services, including personalized catering and a selection of venues like the luxurious Imperial Banquet Hall for memorable celebrations. Couples can choose from various wedding menus and enjoy the dedicated wedding planner service. Unique amenities such as exclusive guest books and customizable Candy Bars elevate the wedding experience.

Highlights

Location: Near Plaza Moyúa

Rooms: 140 spacious accommodations

Dining: Artagan Restaurant with private dining options

Events: 12 adaptable meeting rooms

“This property is a centrally located hotel with spacious rooms and extravagant public areas. The staff are welcoming and helpful. The location is great, and the front-of-house staff were excellent.”

Anna BlackEditor-in-Chief at Tohotel

Location: Perfect

9.7/10Review score

View hotel on map

Highlights from guests

DiningBreakfast Nirvana

The breakfast selection was incredible. Fresh orange juice and the Basque cheesecake were definite highlights.

Emily Carter from United Kingdom

Review on

Guest ParkingStress-Free Arrival

On-site parking made everything so easy. It's great knowing the car is safe and easily accessible.

Hans Schmidt from Germany

Review on

Room FeaturesSpacious Comfort

The room felt huge! The view of the plaza and its flowers was a delight.

Mei Lin from China

Review on

Sports & FitnessGym Refresh

Enjoyed the gym and steam bath. Great value for money, a refreshing start to the day.

Carlos Perez from Spain

Review on

Select your room type

Hotel Carlton offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Double or Twin Room
2 persons
28 sq. feet
2 Single beds
Air conditioning
Bathtub
room details
Junior Suite
2 persons
65 sq. feet
1 King-size bed
Air conditioning
Bathtub
room details
Superior Double or Twin Room
2 persons
30 sq. feet
2 Single beds
Air conditioning
Bathtub
room details

Show all rooms

Price and Room Availability Calendar

Check availability and prices for your dates now!

September 2026 - September 2027

Sun

Mon

Tue

Wed

Thu

Fri

Sat

September 2026

October 2026

November 2026

December 2026

January 2027

February 2027

March 2027

April 2027

May 2027

June 2027

July 2027

August 2027

Choose dates to see prices

Check-in/ Check-out

Facilities

Hotel Carlton offers amenities for your comfortable stay and unforgettable experiences

Facilities: Great

8.9/10Review score

General

No smoking on site
Free Wi-Fi in public areas
Parking
Safe deposit box
24-hour reception
Pets allowed
Rooms/ Facilities for disabled
Wheelchair access
Security
Luggage storage
Allergy-free rooms
Lift
Coffee shop
Smoke detectors
Electric vehicle charging station
Fire extinguishers
Key card access

Sports & Fitness

Fitness centre

Guest Parking

Electric kettle
Cookware/ Kitchen utensils

Services

Room service
Housekeeping
Car hire
Laundry
Dry cleaning
Tours/Ticket assistance

Dining

Restaurant
Bar/ Lounge area
Special diet menus

Business

Meeting/ Banquet facilities
Fax/Photocopying

Children

Cots

Facilities for people with disabilities

Toilet for disabled

Spa & Leisure

Steam room
Public Bath

Room features

Air conditioning
Heating
Mini-bar
Sitting area
Dressing area
Tea and coffee facilities
Dining table
Ironing facilities

Bathroom

Free toiletries
Bathroom telephone

Self-catering

Electric kettle
Cookware/ Kitchen utensils

Media

Flat-screen TV
Direct dial telephone
CD player
AM/FM alarm clock

Room decor

Carpeted floor

Dining Onsite

Hotel Carlton offers a delectable array of dining experiences that showcase the rich traditions and flavors of Spain while ensuring a variety of dietary needs are met. From refined Basque culinary delights to a warm English-style bar, each venue invites guests to indulge in culinary authenticity and comfort.

ARTAGAN
Spanish
Ambiance
A welcoming atmosphere with elegant decor that emphasizes comfort and sophistication, making it perfect for a leisurely lunch.
Key Offerings
Features a diverse menu catering to vegetarian, vegan, gluten-free, and dairy-free diets, with a delightful set menu service.
Reservation
Recommended to ensure a table at this popular spot.
Open for lunch from 13:30 to 22:30 daily.
Restaurante Carlton
Refined Basque
Ambiance
A sophisticated setting that highlights luxurious dining with an elegant flair, perfect for savoring exceptional dishes.
Key Offerings
Emphasizes high-quality proteins such as lobster and steak, providing a unique, fine dining experience.
Reservation
Reservations recommended for this upscale dining option.
Hours not specified; inquire for details.
Ground Floor Bar
English-style bar
Ambiance
A cozy yet elegant space adorned with fine woods and comfortable armchairs, showcasing photographs of celebrities who have graced the establishment.
Key Offerings
An ideal retreat from the bustling hotel activities, with selections of wines, spirits, and light bites.
Reservation
No reservations needed; walk-ins welcome.
Hours not specified; please check onsite.
Basement Bar
Casual bar
Ambiance
A snug retreat designed for guests seeking a quieter atmosphere away from the lively receptions.
Key Offerings
Perfect for enjoying signature drinks in a more intimate setting.
Reservation
No reservations necessary; open for all guests.
Hours not specified; check for updates.

Hotel Carlton Location

Plaza De Federico Moyua, 2, Bilbao, 48009

Explore Bilbao

Local Highlights

Guggenheim Museum Bilbao

11 minutes' walk

Renowned contemporary art museum featuring iconic architecture and rotating exhibitions. A must-see for art lovers.

Museum of Fine Arts of Bilbao

7 minutes' walk

Houses an extensive collection of art from medieval to contemporary periods, highlighting Basque masters and European works.

Casco Viejo

15 minutes' walk

Charming old town with narrow streets, shops, and local culture. Perfect for leisurely strolls and sampling local cuisine.

Mercado de la Ribera

18 minutes' walk

Vibrant market showcasing local produce, artisan goods, and Basque delicacies, offering a true taste of the region.

Funicular de Artxanda

17 minutes' walk

Scenic ride to Artxanda Hill provides panoramic views of Bilbao. Ideal for photography and relaxation.

Biking along the Estuary

15 minutes' walk

Biking paths along the Bilbao Estuary offer a fun way to enjoy the waterfront with bike rentals readily available.

Yoga by the River

10 minutes' walk

Outdoor yoga sessions along the river promote relaxation and mindfulness, perfect for unwinding after a busy day.

Hiking in Parc de Artxanda

20-minute drive

Thrilling hiking trails with diverse landscapes and stunning views, ideal for adventure seekers and nature lovers.

Restaurante Artagan

1 minute' walk

Offers traditional Basque cuisine with a cozy ambiance. Signature dish: grilled fish and seasonal specialties.

Cafe & Tapas

1 minute' walk

Casual eatery featuring a variety of tapas and local wines. Known for its vibrant atmosphere and friendly service.

Don Angelo

3 minutes' walk

Italian restaurant with an extensive menu, known for its homemade pasta and pizzas. Family-friendly setting.

Monteverdi

2 minutes' walk

Stylish venue specializing in Mediterranean cuisine. Offers seasonal dishes with fresh, local ingredients.

Bilbao Fine Arts Museum Events

7 minutes' walk

Enjoy cultural events and exhibitions in a stunning setting. Family-friendly activities often available.

Sala BBK

15 minutes' walk

Live music venue with eclectic performances, from jazz to rock. Known for its intimate atmosphere and great acoustics.

Plaza Nueva

15 minutes' walk

Lively square surrounded by bars and restaurants, perfect for enjoying cocktails or local pintxos in a vibrant setting.

Café Múgica

7 minutes' walk

Iconic café known for its pastries and coffee. A local favorite, ideal for casual conversations and relaxation.

Getting around

City Centre
Bilbao 2 min · 400 ft
Airports
Bilbao (BIO) 20 min · 8.3 mi
Vitoria (VIT) 89 min · 36.6 mi
Train
Abando Train Station 8 min · 2000 ft
Underground
Moyua Metro 2 min · 400 ft

Want to see Exclusive Early Booking Rate?

Get exlusive rates right now!

Check Rates

Property information and rules

Check-in

from 15:00-23:59

Check-out

until 12 pm

Guest Parking

Private parking is possible on site (reservation might be needed) at true.

Internet

Wireless internet is available in public areas for free.

Breakfast

The hotel offers a full breakfast at the price of EUR 29.5 per person.

Children & extra beds

Maximum capacity of cots in a room is 1.

Pets

Pets are not allowed.

Languages

English, German, Spanish, Italian

Year renovated:

2010

Number of floors:

Number of rooms:

131

Reviews and Ratings

Feedback about Hotel Carlton from previous guests about their experience.

Review summary

Based on recent reviews

Hotel Carlton enjoys a superb location next to the Moyúa/Elcano metro exit, making city exploration easy. The rooms are spacious and quiet, providing a comfortable experience with amenities like complimentary drinks in the fridge. The building stands out with its magnificent foyer featuring a gorgeous glass dome, while some guests have noted that certain rooms could benefit from updates despite their size.

Show moreShow less

Review score

Based on 1731 verified reviews

8.8 /10

Great

92 %

Recommend

Location

9.7/10

Cleanliness

9.3/10

Paid Wi-Fi

7.3/10

Value for money

8.6/10

Pros

Great location

Comfortable rooms

Helpful staff

Good breakfast

Cons

Limited coffee pods

Street parking issues

Outdated furniture

Ethan from United Kingdom

Single

Double or Twin Room

4 nights in November 2025

Reviewed: February 09, 2026

9.3/10

Carlton, A charming surprise

central location easy access renovated spaces

I was actually surprised by how central the location was. The airport bus stops right outside making transfers easy. The building's architecture had some true splendor. I liked the renovated spaces, and the parking was easy to access from both the road and within the hotel. I felt charmed.

The hotel is slightly outdated. I wouldn't rate it as a full five stars. The rooms were rather warm, and the air conditioning hadn't been switched on yet.

Rooms

9/10

My room was large, airy, and quiet. It included coffee and tea making facilities. The hotel offered a wide selection of TV channels and a comfortable bed.

Service

9/10

I found the staff to be very helpful with all requests. They offered assistance with bags and provided extra tea bags upon request. The reception staff were professional, and I appreciated the quick responses to my queries.

Location

10/10

The hotel is surrounded by shops, cafes, and restaurants. It is a short walk to the old city, about 10-15 minutes. Transport links were very convenient as well. The hotel is close to metro and taxi stations.

0 Helpful

Show less

Jennifer from United Kingdom

Couple

Double or Twin Room

3 nights in November 2025

Reviewed: February 04, 2026

9.2/10

really good stay in amazing hotel

central location bright room

i thought the hotel location was great. my room was bright. the breakfast was wonderful. You can't beat the central location, near most everything you will want to see.

the reception staff did not seem cute. the bar is small. it was difficult to get a seat. the bar food was only served after 8.00pm.

Facilities

9/10

the gym offers several cardio machines. i noticed three treadmills are available. there are also two stationary bikes. guests can maintain their fitness routines .

Rooms

8/10

my room included a minibar, stocked with a variety of beverages. i saw two separate sinks in the bathroom. a rainfall shower head offered a relaxing experience.

Service

10/10

the breakfast room staff are very attentive. a lady working there responded quickly. she provided requested items with a smile. her service was particularly noteable.

Dining

9/10

breakfast featured a variety of gluten-free options. i appreciate the hotel to cater to dietary needs. the breakfast offers various dishes. i could try local specialities every morning.

Location

10/10

the hotel is in the city centre. many bars and restaurants are nearby. public transportation is easily accessible. the metro station is right beside the hotel.

0 Helpful

Scott from United Kingdom

Single

Double or Twin Room

3 nights in October 2025

Reviewed: January 09, 2026

5/10

underwhelming stay

uncomfortable mattress frustrating experience

the hotel is well located. it is easy to reach many city attractions from there.

my room was not what i expected. the mattress springs poked through. i called at 3:30 am, begging for help, but the receptionist initially offered a solution and then retracted it. it was very frustrating and i had to leave without getting any rest.

0 Helpful

Show more reviews

Questions of the users

About Hotel Carlton

I would like to reserve a room and bring my small dog. What are the pet policies at the hotel?

10 November 2024

The hotel welcomes one pet per occupied room, provided it weighs under 10 kg. Pets must not be left unattended in the room at any time. Pet admission is complimentary.

Is valet parking available at the hotel?

12 November 2024

Currently, the valet parking service has been suspended. Guests will need to park their own vehicles.

Is there on-site parking available, and how can I reserve a spot?

15 November 2024

Yes, the hotel has a secure parking garage available on the '-1' floor. Reservations should be made in advance, with a daily rate of 34€.

Can you confirm if secure parking is available and what the cost is?

16 November 2024

Secure parking is available for 34€ per day, and it is advisable to arrange your reservation in advance to ensure availability.

Are there rooms with adjoining doors for families?

18 November 2024

Adjoining rooms can be arranged, subject to availability at the time of booking. It's recommended to confirm this when making your reservation.

Is it possible to park two bicycles securely at the hotel?

20 November 2024

There is secure parking available, and arrangements can be made for bicycles, including e-bikes. Please inquire at the hotel for specific details upon arrival.

Do the rooms come with a kettle, or can one be provided upon request?

22 November 2024

Standard rooms include a coffee maker, while superior rooms have both a kettle and a coffee maker. If needed, kettles can be provided in other rooms upon request.

How can I request a cot for my infant when booking a room?

24 November 2024

Once a reservation is made, guests can request a cot during their stay, and confirmation will be provided by the hotel.

Is there an elevator available within the hotel for easy access to the rooms?

26 November 2024

Yes, the hotel has accessible elevators to facilitate movement between floors.

Can I receive more information about the low emission zone regulations and requirements for the upcoming year?

28 November 2024

As of now, regulations are not fully established for 2025, but changes may occur. It is advisable to stay updated on the requirements closer to your travel date.