Alpen Resort - Spa & Dining, Zermatt ➤ Reviews, Rooms & Prices 2026

Name: Alpen Resort - Spa & Dining, Zermatt
Address: Spissstrasse 52, Zermatt, Valais, 3920
Price range: US$1344+
Rating: 9.1

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Alpen Resort - Spa & Dining Zermatt Swimming Pool photo

Alpen Resort - Spa & Dining Zermatt Room photo

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Key details

About the Hotel

Spissstrasse 52, Zermatt, 3920

Close to the ski lifts

Perfect

9.1

/10

4.8

4.7

Loved by Alpen Resort - Spa & Dining guests

Delicious dinner

Amazing spa

Helpful staff

Spacious rooms

Great views

Cozy feel

"The spa facilities for both adults and children are first rate."

Gary from United States

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"The view of the Matterhorn from our room was breathtaking!"

Debbie D from United States

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"The spa was amazing it was definitely what we need after a day hiking in the mountain."

Miao from United Kingdom

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4-star alpine retreat in Zermatt

Location

Alpen Resort & Spa is located just 300 meters from the train station and the Gornergrat Bahn, offering convenient access to popular ski areas. Guests can also easily reach the Sunnegga Express within a short walking distance. The stunning surroundings include 38 four-thousand-meter peaks and a charming alpine village ambiance.

Rooms

The hotel provides a variety of accommodations, including Panorama double rooms boasting direct Matterhorn views and family suites with garden access. Family suites consist of two bedrooms and a living room, accommodating up to five guests. All rooms offer comfortable furnishings and accessible amenities.

Dining

Alpen Resort & Spa presents diverse dining options within its restaurants, including the Restaurant Matterhorn known for classic Swiss specialties. The brand-new grill restaurant, HORNOX, serves a selection of grilled delights. Additionally, the hotel bar and lounge offer a range of beverages in a cozy setting.

Wellness

The hotel's wellness area features a variety of relaxation options including an indoor and outdoor jacuzzi, swimming pool, and sauna. Guests can unwind with professional massages or enjoy the extensive sauna world. This facility promotes recuperation after a day of outdoor activities.

Pet-Friendly Policies

Alpen Resort & Spa welcomes pets, providing amenities such as a dog blanket and bowl for furry companions. The hotel ensures that guests can enjoy their vacation with their pets without worry. Additional fees apply for cleaning services related to pet stays.

Highlights

Location: 300 meters from the train station

Rooms: Panorama double rooms with Matterhorn views

Dining: Restaurant Matterhorn and HORNOX

Wellness: indoor and outdoor jacuzzi

“Alpen Resort & Spa strikes me as a particularly well-rounded choice in Zermatt; its wellness area seems extensive, and Matterhorn views are a real treat. I appreciate the family-friendly design, balancing spacious suites with convenient ski access. For a relaxing alpine escape, this hotel seems to get the mix right.”

Anna BlackEditor-in-Chief at Tohotel

Location: Perfect

9.2/10Review score

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Highlights from guests

Spa & LeisureJacuzzi bliss

The outdoor jacuzzi overlooked the mountains. The indoor pool had jet streams. A perfect way to unwind after a day out.

Rajesh from India

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Room FeaturesBalcony views!

The panoramic family room has an updated balcony. Enjoy coffee in the morning while watching the sunrise over the Matterhorn.

Mei Lin from China

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DiningVaried options

Breakfast included good variety. Tea and cake were offered after skiing. The grill had a great ambiance with good food and wine.

Hans from Austria

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Guest ParkingConvenient parking

Parking is available. If you are a group, consider taking a taxi to the location instead of the train.

Isabelle from France

Review on

Select your room type

Alpen Resort - Spa & Dining offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Double Room
2 persons
25 sq. feet
2 Single beds
Heating
Coffee machine
room details
Family Room extra Bedroom
2 persons
30 sq. feet
3 Single beds
Balcony
Heating
room details
Panoramic Family Room Matterhorn View
2 persons
30 sq. feet
4 Single beds
Balcony
Heating
room details

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Check-in/ Check-out

Facilities

Alpen Resort - Spa & Dining offers amenities for your comfortable stay and unforgettable experiences

Facilities: Perfect

9.4/10Review score

General

No smoking on site
Wi-Fi
Parking
Safe deposit box
Concierge desk
Pets allowed
24-hour security
Luggage storage
Ski storage
Lift
Currency exchange
Smoke detectors
Electric vehicle charging station
Fire extinguishers
Key card access
Key access

Sports & Fitness

Fitness centre
Skiing
Hiking
Tennis court
Billiard tables
Darts
Table tennis

Guest Parking

Electric kettle

Services

Paid airport shuttle
Valet parking
Pet amenities available
Room service
Housekeeping
Laundry
Ski pass vendor
Tours/Ticket assistance

Dining

In-room breakfast
Restaurant
Bar/ Lounge area
Packed lunches
Special diet menus

Business

Fax/Photocopying

Children

Cots
Children's menu
Children's pool
Children's play area
Game room

Spa & Leisure

Rooftop pool
Plunge pool
Indoor swimming pool
Garden area
Spa & wellness centre
Sauna
Turkish bath
Jacuzzi

Room features

Heating
Mini-bar
Sitting area
Terrace
Turndown service
Ironing facilities

Bathroom

Free toiletries

Self-catering

Electric kettle

Media

Flat-screen TV
AM/FM alarm clock

Room decor

Carpeted floor

Dining Onsite

At Alpen Resort & Spa, guests can delight in diverse dining experiences that blend local authenticity with international flavors. From family-friendly environments to cozy bars, each venue offers a unique taste of culinary excellence amid breathtaking alpine scenery.

Restaurant Matterhorn
Italian and Local
Ambiance
A charming indoor space complemented by an inviting alfresco area, perfect for soaking in the fresh mountain air.
Key Offerings
Indulge in a variety of vegetarian and gluten-free options, paired with a selection of beverages at the bar. The warm atmosphere makes it a comforting spot for breakfast, lunch, and dinner.
Reservation
Recommended for peak hours.
Open daily from 11:30 to 22:30.
Grill Restaurant Hornox
Grill with meat and vegan dishes
Ambiance
Rustic and cozy, Hornox embodies the spirit of traditional mountain dining with a modern twist.
Key Offerings
Savor expertly grilled meats alongside inventive vegan dishes, providing a delightful experience for diverse palates.
Reservation
Suggested during busy times.
Hours vary.
Hotel Bar
Casual Drinks
Ambiance
A quaint and cozy venue designed for relaxation, where friends can gather for drinks or unwind after a day of exploring.
Key Offerings
A diverse selection of beverages catering to every taste and occasion, making it the perfect place to socialize or enjoy a quiet moment.
Reservation
Not needed.
Hours vary.

Alpen Resort - Spa & Dining Location

Spissstrasse 52, Zermatt, 3920

Explore Zermatt

Matterhorn Museum

12 minutes' walk

A showcase of Zermatt's history and the Matterhorn's ascent. Features interactive exhibits and artifacts.

The Matterhorn

30 minutes' walk

Iconic mountain ranking among the most photographed peaks in the world. Panoramic views and thrilling trails await.

Mountaineer's Cemetery

12 minutes' walk

A poignant site commemorating alpine climbers lost in their endeavors. Offers a serene atmosphere and reflective paths.

St Peter's English Church

10 minutes' walk

A historic church with beautiful architecture, providing a peaceful space for reflection and weekly services.

Hiking Trails

6 minutes' walk

Vast network of trails suitable for all levels. Scenic views of mountains and valleys can be enjoyed year-round.

Skiing at Kumme

5-minute drive

Thrilling ski runs for all skill levels, open in winter. Ski rentals available nearby for convenience.

Yoga Classes

10 minutes' walk

Relaxing yoga sessions set against stunning alpine backdrops, perfect for finding balance and peace during your stay.

Restaurant Matterhorn

1 minute' walk

Cozy spot offering local Swiss cuisine. Signature dishes include fondue and raclette, perfect for a hearty meal.

Marie's Deli Zermatt

3 minutes' walk

Café and deli environment with casual bites, including fresh sandwiches and pastries. Great for breakfast or lunch.

Walliserstube Zermatt

5 minutes' walk

Charming restaurant with traditional Swiss dishes and a cozy atmosphere. Reservations recommended due to popularity.

Jazz Club Zermatt

10 minutes' walk

Intimate venue hosting live jazz performances weekly, perfect for music lovers seeking a relaxed evening atmosphere.

Zermatt Cinema

12 minutes' walk

Local cinema featuring recent films. Family-friendly environment with options for kids' films and blockbuster hits.

Getting around

City Centre
Zermatt 9 min · 2300 ft
Airports
Sion (SIR) 125 min · 51.4 mi
Agno (LUG) 301 min · 124.7 mi
Train
Zermatt railway station 5 min · 1400 ft
Train 2 min · 400 ft
Bus
Bus stop 17 min · 7.0 mi

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Property information and rules

Check-in

from 15:00-23:00

Check-out

from 07:00-11:00

Guest Parking

Public parking is possible at a location nearby at true.

Internet

Wireless internet is available in the entire hotel for free.

Breakfast

At the hotel Alpen Resort - Spa & Dining guests are invited to a full breakfast served for free.

Children & extra beds

Maximum capacity of extra beds in a room is 1.

Pets

Pets are allowed on request.

Languages

German

Number of floors:

Number of rooms:

Former name

Best Western Alpen Resort

Reviews and Ratings

Feedback about Alpen Resort - Spa & Dining from previous guests about their experience.

Review summary

Based on recent reviews

The Alpen Resort & Spa is frequently praised for its proximity to both the train station and the village center, making it a convenient base for exploring Zermatt; many guests appreciate being just a short walk from the Bahnhof and shops. The spa area, including the pool, sauna, and outdoor whirlpool, stands out as a highlight for many, with some noting that the bathrooms, though very clean, can be a bit small. Rooms, especially those with a Matterhorn view like room 46, are often described as spacious and comfortable, enhancing the overall experience. Breakfast, with its wide selection including cheese, croissants and smoked salmon, is also commonly mentioned as a delicious start to the day.

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Review score

Based on 740 verified reviews

9.1 /10

Perfect

95 %

Recommend

Comfort

9.5/10

Paid Wi-Fi

9.5/10

Value for money

8.5/10

Breakfast

8.6/10

Pros

Great location

Comfortable bed

Good breakfast

First-class pool

Helpful staff

Cons

Freezing room

Heating issues

Norman from United Kingdom

Family with children

Double Room

3 nights in October 2025

Reviewed: December 03, 2025

9/10

free shuttle perfect view

The free shuttle from the train station was convenient. the spa and pool were also great facilities. breakfast offered many choices. My room included a perfect view of the Matterhorn.

One staff member seemed a bit unfriendly. Though the rest were very professional.

0 Helpful

Harry from United Kingdom

Single

Double Room

3 nights in August 2025

Reviewed: October 23, 2025

9/10

coffee machine breakfast buffet

The breakfast buffet offered many options. The room had a capsule coffee machine (i used it every day!).

The gym is a bit small.

0 Helpful

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Questions of the users

About Alpen Resort - Spa & Dining

What is the distance from the hotel to the center of Zermatt?

12 November 2024

The hotel is approximately 300 meters away from the city center, an easy 5-minute walk.

How can I find the free shuttle service from the Zermatt train station to the hotel? Are there any schedules?

03 March 2025

Upon arriving at Zermatt, simply call the hotel using the free phone located at the train station, and a shuttle will be sent to pick you up without a fixed schedule.

Is there a complimentary shuttle service provided to transport guests to the ski lifts?

26 January 2025

Yes, a complimentary shuttle operates for both arrival and departure. Additionally, a public bus offers free rides directly to the cable car station.

Are pets allowed at the hotel, and if so, is there an additional fee?

15 February 2025

Both cats and dogs are welcomed at the hotel for an additional charge of CHF 15 per pet per night.

Is it possible to accommodate more than four people in a family room?

09 April 2025

The Panorama Family Room can host a maximum of five individuals, so arrangements for six in one room cannot be made.

Can children aged 10 and 12 use the spa facilities, especially the swimming pool?

21 December 2024

Children are allowed to access the pool and jacuzzi under adult supervision, but they are not permitted in the sauna area.

What are the opening hours for the swimming pool, and do guests need to reserve a spot?

30 October 2024

The swimming pool is open daily from 12:00 PM to 10:00 PM, and no reservation is necessary.

Are there room types suitable for families with young children?

18 September 2024

Family rooms are available, designed for up to five guests, making them an ideal choice for families.

What are the policies regarding luggage storage before check-in and after check-out?

11 May 2025

There are no charges for storing luggage either before check-in or after check-out.

Is there a sauna and wellness area available for guests? What facilities are included?

24 June 2025

The hotel features a comprehensive spa area, including a sauna, steam bath, onsen bath, jacuzzi, and a large swimming pool. The spa facilities are included in the room rate.