The Hotel Chester, Chester ➤ Reviews, Rooms & Prices 2026

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The Hotel Chester Interior photo A living room

The Hotel Chester Interior photo A typical apartment

The Hotel Chester Room photo A typical studio apartment

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Key details

About the Hotel

19 Newgate Street, Chester, United Kingdom, CH1 1DE

Close to the Walls of Chester

Perfect

9.0

9.4

/10

4.1

4.7

Loved by The Hotel Chester guests

Beautiful room
Excellent beds
Central location
Attentive staff

"Copper bath in the bedroom was a fabulous quirky twist!"

Catrin from United Kingdom

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"We were upgraded to the enchanting Secret Garden suite."

GAYNOR S

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"On arrival I was upgraded to the spa room which had a steam room, it was fabulous"

John

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4-star boutique getaway with luxury apartments in Chester

Luxurious Apartments

The Hotel Chester offers uniquely styled apartments, including the James Apartment, which features a rainfall couples shower and original design elements reflective of a penthouse luxury. The Elegance Apartment includes a deep gold and copper soaking tub, providing a distinct experience for relaxation. Each accommodation is enhanced with Walker & Williams plush beds to ensure a restful night's sleep.

Spa and Wellness

The Spa Apartment at The Hotel Chester elevates relaxation with a steam room shower, combining comfort with relaxation features right in the room. Guests can also expect The White Company toiletries in every bathroom, offering a premium touch during their stay. This apartment caters to those seeking an at-home spa experience, making it an appealing option for guests focused on wellness.

Unique Packages

The Hotel Chester offers several romantic packages, including the Platinum Romance Package, which includes Moet & Chandon on ice, candles, and red rose petals on the bed. For an extravagant experience, the Ultimate Romance Package provides 300 red roses and 50 candles alongside luxurious chocolates. These carefully curated options cater specifically to those looking to make special memories.

Pet-Friendly Policies

The Hotel Chester welcomes most small breeds of pets, ensuring that family staycations can include every member, including furry friends. Guests have the opportunity to enjoy their stay without leaving their pets at home. This thoughtful policy enhances the overall experience for pet owners visiting Chester.

Central Location

Located on Newgate Street, The Hotel Chester provides easy access to Chester's historic attractions and scenic walks. Guests are just moments away from the city's Roman heritage and medieval architecture. This central positioning allows for convenient exploration of Chester's unique blend of history and charm.

Highlights

Luxurious Apartments: James Apartment with rainfall couples shower

Spa: Apartment with steam room shower

Packages: Ultimate Romance Package with 300 roses

Pet-Friendly: Most small breeds welcome

Location: Central location on Newgate Street

Relaxation: Elegance Apartment with deep copper soaking tub

“The Hotel Chester stands out with its uniquely themed rooms-Safari and Vintage Americana, for example-a playful departure from the ordinary. I'm particularly drawn to the personalized service and attention to detail, like the curated minibar selections and local recommendations. This boutique hotel places you right in the heart of Chester, making it an ideal spot for a romantic getaway with a touch of luxury.”

Anna BlackEditor-in-Chief at Tohotel

Location: Perfect

9.4/10Review score

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Highlights from guests

Room FeaturesUnique Comfort

The 'Zoo' room was amazing! It featured a super comfortable king-sized bed, a lounge, and a small kitchen area.

Isabelle from France

Review on

Guest ParkingParking Paradise

The hotel is right next to the Grosvenor Shopping Centre multi-story car park, so parking was very easy.

David from Australia

Review on

BathroomLuxury Shower

The large walk-in shower in our upgraded room was amazing and stocked with Molton Brown products.

Mei Lin from Singapore

Review on

BedroomBlissful Sleep

Our bedroom was gorgeous, with a very comfortable bed. Also, the quiet room helped to provide a sound night's sleep.

Ricardo from Spain

Review on

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Select your room type

The Hotel Chester offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Polo

2 persons

240 sq. feet

1 King-size bed

Shower

Heating

room details

The Spa

2 persons

240 sq. feet

1 King-size bed

Shower

Heating

room details

Knightsbridge

2 persons

240 sq. feet

1 King-size bed

Shower

Heating

room details

Bouquet

2 persons

220 sq. feet

1 King-size bed

Shower

Heating

room details

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Price and Room Availability Calendar

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Facilities

The Hotel Chester offers amenities for your comfortable stay and unforgettable experiences

Facilities: Perfect

9.2/10Review score

General

No smoking on site
Free Wi-Fi in public areas
24-hour reception
Express check-in/ -out
Pets allowed
24-hour security
Luggage storage
Smoke detectors
Fire extinguishers
Key access

Guest Parking

Electric kettle
Cookware/ Kitchen utensils

Services

Pet amenities available
Housekeeping
Tours/Ticket assistance
Welcome drink

Business

Fax/Photocopying

Children

Cots

Spa & Leisure

Jacuzzi

Room features

Air conditioning
Heating
Mini-bar
Dining table
Ironing facilities

Bathroom

Free toiletries

Self-catering

Electric kettle
Cookware/ Kitchen utensils

Media

Flat-screen TV

Room decor

Carpeted floor

The Hotel Chester Location

19 Newgate Street, Chester, United Kingdom, CH1 1DE

Map view

19 Newgate Street, Chester, United Kingdom, CH1 1DE

City landmarks

Landmark

Walls of Chester

3400 ft

Landmark

Chester Castle

2300 ft

Church

Chester Cathedral

3600 ft

Landmark

Chester Racecourse

1.0 mi

Museum

The Grosvenor Museum

3300 ft

Museum

Cheshire Military Museum

2100 ft

Museum

Dewa Roman Experience

2400 ft

Landmark

Chester Golf Club

2800 ft

Landmark

Chester Rows

2800 ft

Landmark

Eastgate Clock

3400 ft

Park

Grosvenor Park

3000 ft

Landmark

Chester Roman Amphitheatre

2100 ft

Landmark

Sick to Death

1.0 mi

Church

St Paul's Church

8.7 mi

Nearby

Church

Church of St Peter

700 ft

30 Watergate Street

Booth Mansion

1000 ft

Church

St John the Baptist's Church

700 ft

1 Greenway Street

Statue of Minerva

1800 ft

27 Grosvenor Street The Grosvenor Museum

Chester History & Heritage

600 ft

Church

Wesley Church Centre

500 ft

8 The Groves

River Dee

1300 ft

40 Watergate Street

The Antiques Shop

1100 ft

Garden

Chester Roman Gardens

400 ft

Gallery

The Watergate Street Gallery

1200 ft

Chester Market Hall 6 Princess Street Chester Market Hall

Chester in Lego

1400 ft

Shopping Area

Grosvenor Shopping Centre

300 ft

Garden

Chester Cathedral Falconry and Nature Gardens

800 ft

Bridge

Suspension Bridge

1200 ft

60 Watergate Street

Watergate Street Independent Quarter

1200 ft

Bridge

Old Dee Bridge

1300 ft

Restaurants

Piccolino

300 ft

Pepper Street 33 Pepper Row

Picanha by Fazenda

100 ft

27 Newgate Street

Opera Grill

300 ft

3 Pepper street

All Bar One

200 ft

32-36 Newgate Street

Panda Mami

100 ft

25 Newgate Street

Hickory's Smokehouse Chester

1200 ft

The Groves Souters Lane

Corner Store

600 ft

7 Paddock Row Grosvenor Shopping Centre

La Fattoria

1800 ft

25 Lower Bridge Street

Mad Hatters Tearoom & Bakery

2700 ft

49 Bridge Street Row East

Explore Chester

Chester Castle

9 minutes' walk

Historic Chester Castle offers guided tours, stunning views, and a glimpse into the city's medieval past.

Chester Cathedral

14 minutes' walk

A magnificent example of medieval architecture, Chester Cathedral features beautiful stained glass and tranquil gardens.

Cheshire Military Museum

8 minutes' walk

Engaging exhibits at the Cheshire Military Museum highlight local military history and war stories of the region.

Dewa Roman Experience

9 minutes' walk

Interactive exhibits at Dewa Roman Experience bring Chester's Roman past to life, featuring replicas and guided tours.

Grosvenor Park Miniature Railway

8 minutes' walk

A family-friendly train ride through beautiful Grosvenor Park, perfect for kids and those seeking fun amidst nature.

Chester Racecourse

20 minutes' walk

Exciting horse racing events at Chester Racecourse offer thrill-seekers a perfect day out with a lively atmosphere.

Picanha by Fazenda

1 minute' walk

This Brazilian steakhouse offers an authentic experience with unlimited cuts of meat and a vibrant atmosphere.

Opera Grill

1 minute' walk

Elegant dining awaits at Opera Grill, featuring seasonal dishes and a unique decor inspired by a classic opera house.

All Bar One

1 minute' walk

A lively bar space presenting live music and creative cocktails, All Bar One is great for evening fun with friends.

Chester Film Society

10 minutes' walk

Showcasing indie films, Chester Film Society offers screenings in a charming venue, perfect for film enthusiasts.

Getting around

City Centre

Chester6 min · 1700 ft

Airports

Chester Hawarden (CEG)17 min · 7.0 mi

Liverpool John Lennon (LPL)61 min · 25.2 mi

Train

Chester Train Station14 min · 3700 ft

Bus

Bus stop4 min · 1000 ft

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Property information and rules

Check-in

from 15:00-23:30

Check-out

until 11 am

Guest Parking

No parking available.

Internet

Wireless internet is available in public areas for free.

Pets

Pets are allowed on request.

Languages

English, Spanish, Italian, Welsh

Number of rooms:

Reviews and Ratings

Feedback about The Hotel Chester from previous guests about their experience.

Review summary

Based on recent reviews

The Hotel Chester offers spacious and modern rooms, making it a comfortable stay for most guests, and is ideally located in the city center, just a short walk from places like Eastgate Street. The hotel's proximity to a main car park is convenient, although some guests have noted the surrounding location. Overall, many find it a great base for exploring Chester.

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Review score

Based on 575 verified reviews

9.1/10

Perfect

92%

Recommend

Staff

9.6/10

Comfort

9.5/10

Free Wi-Fi

8.5/10

Value for money

8.9/10

Pros

Smart decor

Comfortable beds

Friendly staff

Cons

Hard location

Noisy collection

Amelia from United Kingdom

Couple

Money Penny

3 nights in November 2025

Reviewed: February 03, 2026

7/10

central locationequipped kitchenettecold roomold-fashioned window

The location is SUPER central, near all shops and restaurants!!! The room was smart and clean, I was so happy. I really liked the well-equipped kitchenette. I even found semi-skimmed milk in the fridge!!!

I found no thermostat in my room, and it was very cold. The radiators were off. I also noticed the window was slightly open, and I could not shut it. It was an old-fashioned window, such a shame.

0 Helpful

Riley from Australia

Family with children

Money Penny

4 nights in October 2025

Reviewed: January 09, 2026

6/10

mixed experience DUE to noise levels

central locationloud musicmissing aircon

the hotel is CENTRAL, near a car park, which suited my needs.

there WAS no air conditioning. the room faced a venue across the road. it played LOUD music until after 11pm. provided ear plugs did not block the noise.

0 Helpful

Naomi from United Kingdom

Family with children

Knightsbridge

3 nights in November 2025

Reviewed: January 03, 2026

9/10

friendly staffcomplimentary map

i had a three night stay with family. the staff were friendly and professional.. rhiannon helped me with my luggage. chloe supplied a complimentary map and directions to recommended places to eat.

the mirror light in the bathroom did not work and wasn't repaired when i asked.

0 Helpful

Owen from United Kingdom

Couple

Money Penny

3 nights in November 2025

Reviewed: December 13, 2025

9.5/10

great experience

easy parkingfriendly stafftiny sink

finding the hotel was easy. parking was also located right next to it. all staff members were friendly and smiley faces. the white company toiletries were thoughtful. the bed provided a good night sleep because was comfortable.

the bathroom had a tiny sink. the water did not drain away from the wet room style shower. i ended up wading through it over half the bathroom, not good at all.

Facilities

9/10

hotel location is great because is near amenities and parking. fine decor is noticeable. the hotel also provides a lift that have mobility issues and need to access to upper floors.

Service

10/10

the reception staff were very friendly. they couldn't do enough for the guests. staff assisted with luggage handling for all guests as needed. additional services include providing information on local attractions.

0 Helpful

fred from united kingdom

Family with children

ralph one bedroom apartment

3 nights in November 2025

Reviewed: December 04, 2025

9.3/10

lovely city stay

helpful staffcomplimentary mapugly view

I enjoyed the friendly staff. Chloe helped me find good places to eat! she gave me a complimentary map with directions. jon also.

The polo room had an ugly view. it faced building work, which wasn't ideal. The noise from a nearby bar on friday night was a bit much, and a car alarm went off early saturday, annoying

Facilities

9/10

The hotel provides a conveniently located car park near a modern shopping center. It made accessing the town center very easy. most excellent art pieces from a local gallery were displayed in the reception area.

Dining

9/10

The hotel doesn't have its own dining but it owns the bar next door, which seemed lovely! chloe offered recommendations about good places to eat for breakfast, lunch and dinner. She happily answered my questions about the different types of food.

Service

10/10

The staff were very good too help. Rhiannon helped me with my luggage. jon made sure we had a quality takeaway after our long journey. Chloe offered so much local knowledge. we also gratefully received a bottle of champagne.

Rooms

9/10

Rooms were beautifully decorated and very clean. I stayed in the ralph one bedroom apartment. the hotel supplied dog beds and dishes. That was appreciated! one night we had a bottle of champagne and an ice bucket.

0 Helpful

Anne from United Kingdom

Single

Ralph One Bedroom Apartment

3 nights in November 2025

Reviewed: November 24, 2025

9/10

splendid stay, minor noise issue

friendly staffcleaned roomscomfortable bednoise

the staff were friendly. they really were pretty good . the rooms were immaculately cleaned. the bed was comfortable, a great design touch.

there was a little open-air bar. it was near my bedroom, about two feet away. on sunday evening, it was very noisy. i had difficulty sleeping due to the noise.

Rooms

9/10

the room included a very large bedwith really good comfort. also, the room was super clean upon arrival. the design and decor created a pleasant atmosphere, offering a relaxing space!!!

0 Helpful

Justin from Canada

Single

Money Penny

3 nights in June 2025

Reviewed: September 08, 2025

7/10

quality towelcomfortable beddingseparate sitting roomopen air barsoft bednoisy area

the room was clean with good quality towels. the bedding was comfortable too. i found the toiletries to be quite nice, and there was a separate sitting room. there was a kitchenette with a stovetop, and i also saw a microwave.

i found a little open air bar at the hotel. my bedroom was quite close to it. it was noisy. the beds are very soft!

0 Helpful

Questions of the users

About The Hotel Chester

Is there on-site parking available at The Hotel Chester?

20 January 2024

The hotel does not have its own parking facilities. However, the Grosvenor multi-storey car park next door charges £10 for 24 hours of parking.

What breakfast options are provided at The Hotel Chester?

15 March 2024

The hotel does not serve breakfast in a restaurant, but complimentary breakfast items including croissants, fresh fruit, and cereals are provided in each apartment for guests to enjoy at their convenience.

Which rooms include air conditioning at The Hotel Chester?

10 April 2024

Only the Treehouse apartment features built-in air conditioning. Portable air conditioning units can also be requested for other apartments.

Are pets allowed at The Hotel Chester?

25 February 2024

Yes, small dogs are welcome at the hotel for an additional fee of £30.

How far is The Hotel Chester from the nearest train station?

1 February 2024

The hotel is approximately a 15-minute walk or a 7-minute drive from Chester train station.

Can you recommend nearby places for breakfast?

3 March 2024

There are several charming cafes within a 5-minute walk from the hotel. A popular choice is 'The Moorings', which offers a wonderful riverside setting.

Which apartments at The Hotel Chester have jacuzzi baths?

12 April 2024

The Safari suite features a jacuzzi bath designed for two, making it a perfect choice for couples.

Is there a gym facility at The Hotel Chester?

22 January 2024

Unfortunately, there is no gym available at the hotel.

What are the check-in and check-out times?

5 February 2024

Check-in is at 3 PM and check-out is at 11 AM.

Are the hotel suites accessible for guests using wheelchairs?

15 March 2024

The Treehouse apartment on the ground floor is the most suitable option for wheelchair access.

Can two-bedroom apartments be configured with a twin room?

30 March 2024

Yes, the 1762 suite allows for the configuration of one twin room.

Do the suites at The Hotel Chester offer unique design features?

28 February 2024

Each suite is uniquely themed. For example, the Ralph Apartment features a Vintage Americana style, while the Elegance Apartment has a luxurious deep gold and copper soaking tub.