Hotel Phoenix, Zermatt ➤ Reviews, Rooms & Prices 2026

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Key details

About the Hotel

Untere Wiestistrasse 11, Zermatt, Switzerland, 3920

Close to the Matterhorn Museum

Perfect

9.0

9.3

/10

4.7

4.6

Loved by Hotel Phoenix guests

Attentive staff
Comfortable bed
Delicious breakfast
Amazing cheese selection

"The hotel itself was stylishly modern and ecologically focused."

Russell from United States

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"Our rooms had amazing views of the Matterhorn, ( two of which had balconies ) ,which added to our pleasure of staying there."

johnlilmega from United States

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"Breakfast is the best I have seen for long time."

True from United States

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Rooms

Hotel Phoenix offers 27 guest rooms, each beautifully appointed with a blend of local wood and stone design elements. Guests can choose from standard double rooms to deluxe options featuring Matterhorn views from the balcony. Each room includes a flat-screen TV, safe, and spacious bathrooms with either bathtub or shower facilities.

Dining

The spacious glass-walled breakfast room at Hotel Phoenix provides a delightful buffet featuring both warm and cold dishes, served until 10:00 am. Guests can enjoy breakfast in natural light while accessing the adjoining terrace. The inviting lounge and bar area allow for relaxation in front of the fireplace with homemade gourmet snacks.

Location

Nestled in the quiet Wiesti quarter of Zermatt, Hotel Phoenix is within easy walking distance of the train station and Bahnhofstrasse, the main thoroughfare for shopping and dining. A bus stop providing access to Matterhorn Glacier Paradise and Sunnegga-Rothorn Paradise lift stations is only a 1-2 minute walk away. Guests benefit from close proximity to skiing, hiking, and other outdoor activities.

Ski Amenities

The hotel provides a ski room equipped with ski boot heaters, ensuring warm and dry boots for skiers each morning. An expert tuning service for ski and snowboard equipment is available to enhance the performance on the slopes. Guests can also request lunch boxes for outdoor activities while exploring Zermatt.

Pet-Friendly

Hotel Phoenix welcomes four-legged friends, accommodating guests who wish to travel with their pets. This policy ensures that pet owners enjoy their stay without needing to leave their pets behind. The environment-friendly initiatives of the hotel complement this inclusivity, showcasing a commitment to sustainable tourism.

Highlights

Location: quiet Wiesti quarter of Zermatt

Rooms: 27 beautifully appointed guest rooms

Dining: delicious buffet is available every morning

Ski Amenities: easily accessible ski room

Pet-Friendly: We love dogs

“This Zermatt hotel cultivates a familial atmosphere, noted especially in its attentive staff and owner involvement. The modern design incorporates local materials, while extras like gourmet snacks and a ski room with boot heaters enhance the experience. I find it a well-situated base for enjoying both the slopes and the village.”

Anna BlackEditor-in-Chief at Tohotel

Location: Great

8.8/10Review score

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Highlights from guests

DiningBreakfast Bonanza

The complimentary breakfast offered a wide selection, including gluten-free bread and a high-end coffee machine. Cheeses were particularly impressive.

Ricardo from Spain

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Room FeaturesBalcony Bliss

The balcony offered a stunning Matterhorn view. The room included a convenient boot tray and comfortable feather coverlets.

Mei from China

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Sports & FitnessPrivate Gym!

Guests have access to a very well-equipped private gym. I particularly enjoyed working out in the mornings.

Kenji from Japan

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BedroomRestful Nights

The room was spacious and stylishly decorated with good lighting for reading in bed. We slept very well!

Natalie from Canada

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Select your room type

Hotel Phoenix offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Deluxe Double Room

2 persons

280 sq. feet

2 Single beds

Shower

Coffee machine

room details

Standard Double Room

2 persons

230 sq. feet

2 Single beds

Shower

Coffee machine

room details

Superior Double Room

2 persons

240 sq. feet

2 Single beds

Shower

Coffee machine

room details

Triple Room

2 persons

305 sq. feet

3 Single beds

Coffee machine

Heating

room details

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Price and Room Availability Calendar

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Facilities

Hotel Phoenix offers amenities for your comfortable stay and unforgettable experiences

Facilities: Perfect

9.0/10Review score

General

No smoking on site
Wi-Fi
Safe deposit box
Express check-in/ -out
Concierge desk
Pets allowed
Security
Adults only
Luggage storage
Ski storage
Lift
Smoke detectors
Fire extinguishers
Key card access

Sports & Fitness

Fitness centre
Skiing
Hiking
Cycling
Golf course
Fishing

Services

Paid shuttle service
Pet amenities available
Housekeeping
Laundry
Tours/Ticket assistance
Welcome drink

Dining

Bar/ Lounge area
Special diet menus

Business

Meeting/ Banquet facilities

Children

Cots
Board games

Spa & Leisure

Leisure/ TV room

Room features

Heating
Soundproofed rooms
Sitting area
Ironing facilities

Bathroom

Free toiletries

Media

Flat-screen TV

Room decor

Parquet floor

Hotel Phoenix Location

Untere Wiestistrasse 11, Zermatt, Switzerland, 3920

Map view

Untere Wiestistrasse 11, Zermatt, Switzerland, 3920

City landmarks

Museum

Matterhorn Museum

3000 ft

Landmark

The Matterhorn

1.5 mi

Cemetery

Mountaineer's Cemetery

3000 ft

Church

St Peter's English Church

2500 ft

Bridge

Photopoint Kirchbrucke bridge

2500 ft

Church

Parish Church of St. Mauritius

2400 ft

Landmark

Walk of Climb

2500 ft

Landmark

Hinterdorfstrasse

2400 ft

Landmark

Stellisee

2600 ft

Church

Kapelle Winkelmatten "Zur Heiligen Familie"

4700 ft

Landmark

Obere Matten playground no. 1

2400 ft

Landmark

Bergfuhrerdenkmal

2400 ft

Landmark

Sunnegga

1.6 mi

Landmark

Gorner Gorge

1.3 mi

Beach

Leisee

1.8 mi

Landmark

Denner Partner

4400 ft

Ski Area

Wolli park for beginners Sunnegga

1.5 mi

Theme Park

Forest Fun-Park Zermatt

1.1 mi

Church

Kapelle Blatten "Maria Rosenkranzkonigin"

1.4 mi

Garden

Ricola Herb Garden

1.5 mi

Beach

Grunsee

2.0 mi

Landmark

Unterrothorn

2.1 mi

Landmark

Grindjisee

2.0 mi

Landmark

5-Seenweg

1.9 mi

Landmark

Zmutt Glacier

2.2 mi

Landmark

Zmutt

2.2 mi

Church

Kapelle Riffelberg "Bruder Klaus"

2.3 mi

Nearby

Hohbalmen

2000 ft

Castor Mountain

2000 ft

Murmeli Brunnen

2000 ft

Restaurants

Cup's Italian Coffee house

2900 ft

Kirchstrasse 44

Explore Zermatt

Discover Zermatt

Matterhorn Museum

11 minutes' walk

History of the region showcased through artifacts. Free admission days often available.

The Matterhorn

30 minutes' walk

Iconic peak offering stunning views. A must-see for photography and hiking enthusiasts.

Mountaineer's Cemetery

11 minutes' walk

A solemn tribute to climbers who perished. Reflect on their legacy in a peaceful setting.

St Peter's English Church

10 minutes' walk

Charming church with beautiful architecture. A tranquil spot for respite and reflection.

Gorner Gorge Hiking

25 minutes' walk

Scenic hike through the gorge with breathtaking views. Well-marked trails suitable for all skill levels.

Forest Fun-Park Zermatt

20 minutes' walk

Adventure park featuring zip lines and obstacle courses. Perfect for families seeking thrills.

Yoga Classes

10 minutes' walk

Local studios offer yoga sessions with mountain views. Ideal for relaxation and wellness seekers.

Cup's Italian Coffee House

11 minutes' walk

Cozy café with a menu of Italian classics. Known for its rich coffee and homemade desserts.

Restaurant Vieux-Valais

12 minutes' walk

Offers traditional Swiss dishes in a rustic setting. Reservations recommended for peak times.

Hotel's Restaurant

on-site

Fine dining with locally sourced ingredients. Tasting menus available for culinary enthusiasts.

Zermatt Unplugged Festival

15 minutes' walk

Annual music festival featuring various genres. Atmosphere is lively and family-friendly.

Locals Pub

10 minutes' walk

Charming bar with local brews and live music. A great spot for socializing after a day out.

Getting around

City Centre

Zermatt8 min · 2000 ft

Airports

Sion (SIR)116 min · 47.8 mi

Agno (LUG)243 min · 100.5 mi

Train

Zermatt railway station6 min · 1700 ft

Train2 min · 400 ft

Bus

Bus stop17 min · 7.0 mi

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Property information and rules

Check-in

from 15:00-19:00

Check-out

from 08:00-10:00

Guest Parking

No parking available.

Internet

Wireless internet is available in for free.

Breakfast

The hotel Phoenix provides visitors with a free full breakfast.

Pets

Pets are allowed on request.

Languages

English, German, Dutch

Number of rooms:

Reviews and Ratings

Feedback about Hotel Phoenix from previous guests about their experience.

Review score

Based on 162 verified reviews

9.1/10

Perfect

96%

Recommend

Breakfast

9.4/10

Cleanliness

9.4/10

Comfort

9.4/10

Facilities

9.0/10

Free Wi-Fi

8.3/10

Location

8.8/10

Paid Wi-Fi

7.5/10

Staff

9.4/10

Value for money

8.6/10

Pros

Clean hotel

Great view

Excellent staff

Good breakfast

Enough space

Cons

No sauna

Smoking outside

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Questions of the users

About Hotel Phoenix

Is the hotel easily accessible on foot from the train station?

12 January 2024

It's approximately a 10-minute walk to the hotel, or you can opt for an electric taxi service for about SFr. 17 for two people.

Are there refrigerators available in the guest rooms?

5 February 2024

The rooms do not come equipped with refrigerators.

How far is the nearest cable car station from the hotel?

22 March 2024

The Sunnegga-Rothorn Paradise cable car station is about a 4-minute walk away.

Can guests use a microwave during their stay?

18 April 2024

Microwaves are not available in the guest rooms or for use by guests.

Is there a way to prepare hot water in the rooms?

30 May 2024

Rooms do not include hot water kettles, but each room is equipped with a Delizio coffee maker that can provide hot water.

Is air conditioning available in the hotel rooms?

14 June 2024

Being a mountain resort, the hotel does not have air conditioning; however, central heating is available, and windows can be opened for fresh air.

What are the Wi-Fi access options throughout the hotel?

25 July 2024

Complimentary Wi-Fi is available in all guest rooms as well as in the lobby and reception areas.

What should I do if COVID-19 restrictions prevent my arrival after booking?

10 August 2024

The policy regarding your booking depends on whether it's prepaid or pay-at-hotel. It's advisable to take out travel insurance that covers COVID-19 related expenses.

What are the check-in options if I arrive later in the evening?

1 September 2024

If planning to check in at 9:30 PM on a Friday, it's necessary to provide a name or reservation number for registration.

Is there a gym available for guests?

15 October 2024

The fitness center is open daily from 8:00 AM to 6:00 PM, and guests can access it for free.