Best Western Pontypool Metro Hotel, Pontypool ➤ Reviews, Rooms & Prices 2026

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Best Western Pontypool Metro Hotel Exterior photo

Best Western Pontypool Metro Hotel Interior photo

Best Western Pontypool Metro Hotel Beds photo

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Key details

About the Hotel

Lower Mill Field, Pontypool, United Kingdom, NP4 0XB

Close to Pontypool Park

Great

8.2

8.7

/10

4.3

4.1

Loved by Best Western Pontypool Metro Hotel guests

Friendly staff
Spotlessly clean rooms
Hot breakfast
Secure car park
Fluffy towels

"The location and options for meals are excellent as is the area for interesting walks along the beautiful canals."

Steve from United Kingdom

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"Good wifi and smart tvs in rooms."

Terry

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"The addition of a breakfast in the stunning moderate price was a real bonus."

sydandliz2022

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Location

Best Western Pontypool Metro Hotel is located on the outskirts of Pontypool, providing easy access to Newport and Cardiff. Guests can explore nearby heritage sites, cultural attractions, and countryside pursuits. The hotel's position allows for convenient travel to must-see sights in South Wales.

Rooms

All areas of the hotel have undergone a full refurbishment, offering contemporary spaces for guests. The rooms are designed to reflect a bright and inviting atmosphere. This combination allows for comfortable stays whether visiting for business or leisure.

Dining

The hotel provides access to a variety of dining options nearby, showcasing local Welsh cuisine. Guests can discover the culinary delights offered by restaurants in the surrounding area. This option enhances the overall experience while staying at the hotel.

Transportation

The hotel offers great transport links, making travel uncomplicated for guests. Public transportation options are easily accessible, ensuring convenience for those exploring the region. This accessibility extends to both urban centers and rural attractions.

Guest Experience

Visitors can engage with the friendly team, who are eager to share local insights and stories. The emphasis on Welsh hospitality enriches the guest experience. Staying at the hotel allows guests to feel like part of the local culture.

Highlights

Location: great transport links close proximity to both Newport and Cardiff

Dining: access to a variety of dining options nearby

Guest Experience: tell you their tales of Welsh hospitality

Rooms: recently undergone a full refurbishment

“Best Western Pontypool Metro Hotel impressed me with its recent refurbishment, creating a modern space that values comfort. The hotel stands out for its commitment to service and creates a familiar environment for returning guests. Its location allows for a restful night or convenient access to both nature and city attractions.”

Anna BlackEditor-in-Chief at Tohotel

Location: Great

8.4/10Review score

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Highlights from guests

Guest ParkingHassle-Free Parking

I parked all day outside the hotel for free. The car park felt big and secure.

George from England

Review on

DiningBreakfast Bonanza

The 'all you can eat' breakfast was exceptional. It started conveniently early at 6:30 am.

Mei Ling from China

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Room FeaturesExceptional Value

The room was modern and fresh looking. It had extra towels, pillows and a fan.

Rajesh from India

Review on

Media & EntertainmentSmart Entertainment

Good Wi-Fi and smart TVs in the rooms. Wi-Fi bandwidth was very usable.

Isabelle from France

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Select your room type

Best Western Pontypool Metro Hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Standard Double Room

2 persons

15 sq. feet

1 Double bed

room details

Family Room

2 persons

25 sq. feet

1 Double bed

room details

Twin Room Non-Smoking

2 persons

25 sq. feet

2 Single beds

room details

Price and Room Availability Calendar

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Facilities

Best Western Pontypool Metro Hotel offers amenities for your comfortable stay and unforgettable experiences

Facilities: Great

8.3/10Review score

General

No smoking on site
Wi-Fi
Parking
24-hour reception
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
24-hour security
Luggage storage
Vending machines
Smoke detectors
Electric vehicle charging station
Fire extinguishers
Key card access

Sports & Fitness

Golf course

Services

Room service
Housekeeping
Laundry
Dry cleaning

Dining

Restaurant
Bar/ Lounge area
Packed lunches

Business

Fax/Photocopying

Children

Cots

Spa & Leisure

Leisure/ TV room

Room features

Heating
Garden furniture
Tea and coffee facilities
Ironing facilities

Media

AM/FM alarm clock

Best Western Pontypool Metro Hotel Location

Lower Mill Field, Pontypool, United Kingdom, NP4 0XB

Map view

Lower Mill Field, Pontypool, United Kingdom, NP4 0XB

City landmarks

Landmark

Shell Grotto

4200 ft

Museum

Pontypool Museum

1.1 mi

Park

Pontypool Park

1.3 mi

Landmark

Pontymoile Basin

1.2 mi

Landmark

Folly Tower

1.6 mi

Landmark

Llandegfedd Reservoir Parking

2.2 mi

Landmark

Llandegfedd Visitor & Watersports Centre

2.2 mi

Landmark

Blaen Bran Community Woodland Car Park

2.3 mi

Landmark

All Creatures Great and Small Animal Sanctuary

2.4 mi

Gallery

Llantarnam Grange Arts Centre

2.7 mi

Landmark

Mynydd Twyn-glas

2.5 mi

Farm

Greenmeadow Community Farm

2.8 mi

Landmark

Llanyrafon Manor

3.3 mi

Landmark

Goytre Wharf & Canal Visitor Centre

4.2 mi

Nearby

Afon Lwyd

1000 ft

Restaurants

Subway

200 ft

Euro Garages Services A4042 Roundabout

Harvester Pontypool

3500 ft

Ty Felin Lower Mill Field

McDonald's

600 ft

New Inn

Eagle Balti

4100 ft

2a Hill Street Griffithstown

Gabbys Diner

4100 ft

Station road

Aahar Finest Indian Kitchen

4000 ft

108 The Highway New Inn

The Kitchen

3900 ft

109A The Highway

Explore Pontypool

Experience Pontypool

Shell Grotto

15 minutes' walk

A unique underground cave system renowned for its stunning shell-covered walls, perfect for a delightful visit.

Pontypool Museum

20 minutes' walk

A local history museum showcasing exhibits on Pontypool's rich heritage, with entry typically free.

Pontypool Park

25 minutes' walk

A picturesque park featuring gardens and walking paths, ideal for picnics and leisurely strolls.

Pontymoile Basin

20 minutes' walk

A scenic waterway area, excellent for walking and observing local wildlife, just a short jaunt from the hotel.

Llandegfedd Visitor & Watersports Centre

11 minutes' drive

Offers watersports and outdoor activities for thrill-seekers, plus beautiful views of Llandegfedd Reservoir.

Afon Lwyd Walk

4 minutes' walk

A serene riverside trail perfect for a relaxing stroll or a refreshing jog amidst nature.

Eagle Balti

15 minutes' walk

A casual dining spot serving traditional Indian dishes, known for its flavorful curries and cozy ambiance.

Harvester Pontypool

13 minutes' walk

A family-friendly restaurant featuring an extensive grill menu and a salad bar, great for all ages.

Llantarnam Grange Arts Centre

10 minutes' drive

Hosts art exhibitions and theatre performances, offering a cultural experience for visitors of all ages.

The Vane Tavern

10 minutes' drive

A lively pub with live music on weekends, providing a relaxed atmosphere perfect for an evening out.

Getting around

City Centre

Pontypool18 min · 5000 ft

Airports

Cardiff (CWL)87 min · 35.7 mi

Bristol (BRS)97 min · 40.0 mi

Train

Pontypool And New Inn Railway Station10 min · 2700 ft

Cwmbran Railway Station6 min · 2.5 mi

Bus

Bus stop18 min · 7.2 mi

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Property information and rules

Check-in

from 14:00-23:59

Check-out

from 06:00-11:00

Guest Parking

Private parking is possible on site for free.

Internet

Wireless internet is available in for free.

Breakfast

A full breakfast is served at the price of GBP11 per person per day.

Children & extra beds

There are no cots provided in a room.

Pets

Pets are not allowed.

Number of rooms:

Former name

Travelodge Pontypool Hotel

Reviews and Ratings

Feedback about Best Western Pontypool Metro Hotel from previous guests about their experience.

Review summary

Based on recent reviews

Best Western Pontypool Metro Hotel offers modern, clean rooms with comfortable beds, good showers, and useful amenities like a hairdryer and kettle. Breakfast and the breakfast area are generally well-received. While the location is convenient for access and parking, being situated near the dual carriageway and railway line means some guests have noted potential noise, although the rooms are generally calm inside. Situated a short taxi ride from the train station, Pontypool centre and eateries, this hotel also provides a good value option for visiting the Cambrian Way, with a walking route located about 2km away.

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Review score

Based on 805 verified reviews

8.3/10

Great

85%

Recommend

Staff

9.0/10

Cleanliness

8.6/10

Free Wi-Fi

8.1/10

Facilities

8.3/10

Pros

Easy access

Friendly staff

Clean room

Comfortable bed

Good location

Cons

Breakfast issues

Isabella from Italy

Single

Standard Double Room

3 nights in November 2025

Reviewed:January 18, 2026

7/10

clean roomgood breakfastgreat locationcash paymentunbothered staffcorridor door

This room was clean and available. Breakfast was good, I have to say! The location is great, and I got a good night's sleep. The value for money, it was very nice.

I was not able to pay cash for my room. I needed to walk to town to pay money into my bank account. It was a journey! Staff was not bothered. I was disturbed when people opened the corridor door. Every time they opened it, I knew about it.

0 Helpful

Joshua from United Kingdom

Family with children

Family Room

3 nights in November 2025

Reviewed:December 20, 2025

8.5/10

fabulous stay!

good barfriendly staffclean roompullout sofa

the reception area has such a good bar combo with friendly staff. i found the room spacious, clean, and tidy it had a pullout sofa. i appreciated the good reception area and bar, it was a nice addition to my stay. i found the staff quite helpful .

i discovered only one teabag available in the room, which seemed a little insufficient for two people.

Rooms

9/10

the family room had a good size pullout sofa for extra sleeping space and comfort. the room included a desk with plenty of plugs and an excellent shower in the bathroom.

Facilities

8/10

the hotel provides secure free parking, which gave me peace of mind . the reception operates 24/7. there is a bar in the hotel, it offers a relaxing space .

0 Helpful

Mia from United Kingdom

Single

standard double room

3 nights in November 2025

Reviewed:December 20, 2025

9/10

a grateful guest's experience

great communicationbetter serviceplenty of plugs

the staff showed great communication before my stay i thank them. the service was much better than the premiere inn i appreciated it. the room had a good size with a desk and plenty of plugs for my phone i am grateful.

0 Helpful

Hudson from Canada

Family with children

Family Room

3 nights in August 2025

Reviewed:November 17, 2025

9.0/10

Quiet Car Park Facing Room

quiet roomblackout curtainsclear footpath

I appreciated the quiet room facing the car park. Blackout curtains ensured a dark and restful night (a welcome change!). Beds are very comfortable. The reception and bar area combo was also a nice touch, with staff who were consistently friendly and helpful.

It was quite difficult to reach the hotel on foot. There was no clear footpath, requiring a walk along a dual carriageway, which I found a bit inconvenient.

Dining

9/10

The breakfast staff, Ben and Callum, were very accommodating. I noticed several food options nearby, offering variety. There is a local McDonalds and a Subway nearby. a very good restaurant is across the roundabout.

Location

9/10

The hotel's location is convenient for visiting family. There are many interesting places to visit in the area. Access to places to see and visit was quite easy. The hotel is also near my daughter's home.

Facilities

9/10

The room I had was a good size and quite clean and tidy. An extra bed was a pullout sofa, which I found to be a good size. The hotel offers everything one needs, including several facilities. I also appreciated the spacious shower room.

0 Helpful

Questions of the users

About Best Western Pontypool Metro Hotel

Are there any ground-level accommodations available that feature a bath and a double bed?

10 November 2024

There are two ground floor rooms available with a bath, but these are limited in availability.

Is it possible to bring a pet during my stay?

15 November 2024

Only service animals are permitted on the premises.

Can guests enjoy tea and coffee making facilities in their rooms?

22 December 2024

Yes, complimentary tea and coffee making facilities are provided in the rooms.

Are there dining options within walking distance of the hotel?

5 January 2025

Yes, nearby dining options include a Harvester and a pub called The Open Hearth, both within walking distance. Fast food options like KFC and McDonald's are also located on-site.

How far is the nearest train station, and is the walk manageable?

12 January 2025

The train station is approximately 1.6 kilometers away, about a 15-20 minute walk from the hotel via the walkway at the end of the hotel car park.

What are the check-in hours, especially for late arrivals?

18 January 2025

The front desk is manned 24-hours a day, allowing for check-ins even after midnight.

What current health and safety measures are in place for guests traveling from England?

25 February 2025

Currently, additional measures including face masks and social distancing are in place. Stay updated as these guidelines are reviewed weekly.

What are the breakfast serving times and format during my stay?

30 March 2025

Breakfast is served as a grab-and-go option from 7 am to 9 am on weekdays, and until 10 am on weekends. Guests can use the seating area to enjoy their meals.

Is breakfast served in a buffet style, and what does it typically include?

15 April 2025

Breakfast is offered in a buffet style that includes both cooked and continental options.

Can a travel cot be arranged for my little one during our stay?

20 April 2025

Yes, travel cots are available upon request for guests with babies.

Is electric vehicle charging available in the hotel car park?

25 April 2025

There are two EV charging points available, but they are subject to availability.