Resort Hotel Alex Zermatt, Zermatt ➤ Reviews, Rooms & Prices 2026

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Key details

About the Hotel

Bodmenstrasse 12, Zermatt, Switzerland, 3920

Steps from the Matterhorn Museum

Great

8.7

9.2

/10

4.4

4.6

Loved by Resort Hotel Alex Zermatt guests

Warm welcome
Clean rooms
Excellent service
Perfect location
Great gym
Wonderful staff

"The SPA was the reason for our booking and we were not disappointed."

Michaël from Switzerland

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"The facilities were superb - the pool and spa one of the best possible and the ski room very well organised."

Julian D from United Kingdom

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"Ski lockers with helmet and glove dryers."

James from United States

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Accommodation

Resort Hotel Alex Zermatt offers 84 rooms and suites, providing 147 beds, including the Classic Single Room, Classic Double Room, Deluxe Room, Classic Junior Suites, and Deluxe Suites. Each room features bath/WC, hairdryer, bathrobe, telephone, and TV/radio. Guests can enjoy spectacular views of the Matterhorn from their accommodations.

Dining

The hotel's Restaurant Alex Grill serves culinary dishes created by Chef Frédéric Fischer, focusing on meat and fish specialties with fresh, regional ingredients. Le Jardin offers a lighter menu for luncheon, while Bodega Bacchus provides an exclusive wine tasting experience in a historical ambiance. Guests can enjoy half-board options featuring a rich breakfast buffet and a four-course dinner.

Wellness

The wellness area includes a large indoor pool, a fantastic sauna landscape, and various massage offerings, providing a space to relax and recharge. The spa is tailored for both body and mind wellbeing, featuring a steam bath and experience showers. Wellness treatments can be booked in advance for a personalized experience.

Location and Activities

Nestled in the scenic village of Zermatt, the resort is a gateway to the most beautiful mountain landscapes in Europe. Guests can explore outdoor activities such as hiking, skiing, snowboarding, and visiting the famed Matterhorn. Zermatt's rich culture can be experienced through authentic events and historical traditions throughout the year.

Business and Events

The hotel provides flexible seminar rooms for conferences and workshops, with a capacity of up to 150 guests. Equipped with modern multimedia technology, spaces can be customized to meet various event needs. Catering options are available to support business events.

Highlights

Location: Scenic village at the foot of the Matterhorn

Rooms: 84 rooms and suites with breathtaking views

Dining: Restaurant Alex Grill & Bodega Bacchus

Wellness: Indoor pool & sauna landscape

Business: Flexible seminar rooms for 150 guests

“Resort Hotel Alex Zermatt struck me as a place where you could genuinely unwind. Its proximity to the train station simplifies arrival, and the excellent spa facilities, complete with a beautiful pool, add to the allure. I particularly appreciate the dedication to service and the owner's involvement, creating a personal touch that's often missing in larger hotels.”

James DavidEditor-in-Chief at Tohotel

Location: Perfect

9.5/10Review score

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Highlights from guests

DiningGourmet Experience

The half board option was a true gourmet experience, with multiple choices at dinner. Breakfast offered a Swiss flair for jams and breads.

Emily Carter from Canada

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Spa & LeisurePoolside Bliss

The indoor pool and spa area provided a warm and relaxing retreat after skiing. The sundeck was perfect for après-ski drinks.

Rajesh Patel from India

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Room FeaturesBalcony Views

The room was super comfortable with a pretty balcony. The Matterhorn can be seen from the terrace on the other side.

Hans Schmidt from Austria

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BathroomCleanest Bathroom

The bathroom was the cleanest I've seen at a hotel. Some rooms have a steam bath. Molton Brown toiletries were offered.

Mei Lin from China

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Select your room type

Resort Hotel Alex Zermatt offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Classic Junior Suite

2 persons

390 sq. feet

1 King-size bed

Heating

Bathtub

room details

Standard Double Room

2 persons

240 sq. feet

1 King-size bed

Heating

Bathtub

room details

Superior Double Room

2 persons

305 sq. feet

1 King-size bed

Heating

Bathtub

room details

Luxury Suite

2 persons

700 sq. feet

2 Single beds

Shower

Coffee machine

room details

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Price and Room Availability Calendar

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Facilities

Resort Hotel Alex Zermatt offers amenities for your comfortable stay and unforgettable experiences

Facilities: Great

8.5/10Review score

General

No smoking on site
Internet access
Safe deposit box
VIP check-in/ -out
Express check-in/ -out
Concierge desk
No pets allowed
Luggage storage
Locker room
Ski storage
Lift
Currency exchange
ATM/Cash machine
Vending machines
Smoke detectors
Fire extinguishers
Key access

Sports & Fitness

Fitness centre
Ski school
Hiking
Cycling
Tennis court
Badminton
Golf course
Billiard tables
Table tennis
Squash
Sports trainer
Fishing

Guest Parking

Electric kettle

Services

Paid shuttle service
Room service
Housekeeping
Laundry
Dry cleaning
Ski pass vendor
Tours/Ticket assistance
Shops/Commercial services
Welcome drink

Dining

In-room breakfast
Restaurant
Snack bar
Bar/ Lounge area
Packed lunches
Special diet menus

Business

Business centre
Meeting/ Banquet facilities
Fax/Photocopying

Children

Cots
Babysitting/Child services
Children's buffet
Board games
Children's play area
Game room

Spa & Leisure

Seasonal indoor pool
Heated swimming pool
Sun loungers
Sun terrace
Garden area
Leisure/ TV room
Spa & wellness centre
Solarium
Sauna
Turkish bath
Steam room
Jacuzzi
Pedicure
Manicure
Waxing
Body scrub
Facial
Body wraps
Massage

Room features

Wi-Fi in rooms
Heating
Mini-bar
Sitting area
Terrace
Garden furniture
Tea and coffee facilities
Mirror
Ironing facilities
Rollaway beds

Bathroom

Free toiletries

Self-catering

Electric kettle

Media

Flat-screen TV
CD player
AM/FM alarm clock

Room decor

Carpeted floor

Dining Onsite

At Resort Hotel Alex Zermatt, guests are treated to exquisite onsite dining options that celebrate both local Valaisian flavors and international cuisines. From the rustic charm of a traditional grill to the serene atmosphere of lounge spaces, each venue offers unique culinary experiences designed to delight every palate.

Resort Hotel Alex Zermatt Restaurant photo

Alex Grill

International

Ambiance

A traditional Zermatt restaurant that exudes warmth and comfort, perfect for gathering with friends and family.

Key Offerings

Signature dishes crafted by top chef Frédéric Fischer include gourmet set meals inspired by Valais specialties, complemented by a selection of exquisite wines from around the world.

Reservation

Recommended

Open daily for dinner from 19:00 - 21:30.

Resort Hotel Alex Zermatt Location

Bodmenstrasse 12, Zermatt, Switzerland, 3920

Map view

Bodmenstrasse 12, Zermatt, Switzerland, 3920

City landmarks

Landmark

The Matterhorn

1.4 mi

Church

Kapelle Winkelmatten "Zur Heiligen Familie"

4800 ft

Landmark

Gorner Gorge

1.2 mi

Landmark

Sunnegga

1.7 mi

Ski Area

Wolli park for beginners Sunnegga

1.3 mi

Theme Park

Forest Fun-Park Zermatt

4700 ft

Beach

Leisee

1.4 mi

Church

Kapelle Blatten "Maria Rosenkranzkonigin"

1.1 mi

Garden

Ricola Herb Garden

1.2 mi

Garden

Dossen Glacier Garden

2.1 mi

Landmark

Zmutt Glacier

1.9 mi

Landmark

Zmutt

1.9 mi

Bridge

Hangebrucke

2.1 mi

Landmark

Kapelle Mutt

1.9 mi

Landmark

Platthorn

2.1 mi

Church

Kapelle Riffelberg "Bruder Klaus"

2.2 mi

Nearby

Museum

Matterhorn Museum

1700 ft

Cemetery

Mountaineer's Cemetery

1800 ft

Church

St Peter's English Church

1000 ft

Bridge

Photopoint Kirchbrucke bridge

1800 ft

Church

Parish Church of St. Mauritius

1900 ft

Bahnhofstrasse

Walk of Climb

1400 ft

Stellisee 3920 Zermatt

Stellisee

800 ft

Hinterdorfstrasse 25

Hinterdorfstrasse

1500 ft

Hohbalmen

600 ft

Castor Mountain

600 ft

Murmeli Brunnen

400 ft

Seilerwiesenstrasse 9

Obere Matten playground no. 1

900 ft

Denner Partner

1000 ft

Triftbachstrasse 7

Bergfuhrerdenkmal

1600 ft

Restaurants

Steakhouse 'zur alten Muhle'

400 ft

Bahnhofstrasse 18

Schweizerhof Kitchen

300 ft

Bahnhofstrasse 5

Cheese Factory

400 ft

Bahnhofstrasse 5 In Schweizerhof

China Garden

700 ft

Bahnhofstrasse 18

Othmars hutte

600 ft

Riedweg

Republic Zermatt

800 ft

Brantschenhaus 18

Golden India

500 ft

Bahnhofplatz 2

Derby

500 ft

22 Bahnhofstrasse

Petit Royal Cafe

500 ft

Bahnhofstrasse 7 3920 Zermatt

Gusto Matto

600 ft

Bahnhofplatz 36

Explore Zermatt

Local Highlights Near Resort Hotel Alex Zermatt

Matterhorn Museum

7 minutes' walk

Local history and culture showcased through riveting exhibits in a charming alpine setting.

St Peter's English Church

5 minutes' walk

An elegant church known for its beautiful architecture and serene atmosphere, perfect for quiet reflection.

Gorner Gorge

25 minutes' walk

A stunning natural wonder with impressive rock formations and walking paths, great for outdoor adventures.

Kapelle Winkelmatten 'Zur Heiligen Familie'

18 minutes' walk

A picturesque chapel nestled in the mountains, offering breathtaking views and a peaceful environment.

Skiing at Sunnegga

30 minutes' walk

Ski slopes tailored for all levels, a gondola access, and breathtaking views of the Matterhorn.

Forest Fun-Park Zermatt

18 minutes' walk

An adventure park with zip lines and rope courses, ideal for thrill-seekers and family fun.

Spa Services

2 minutes' walk

Relaxation at nearby spas offering massages, saunas, and wellness treatments for rejuvenation.

Guided Hiking Tours

1-minute walk

Guided tours exploring the scenic trails around Zermatt, perfect for immersing in nature.

Schweizerhof Kitchen

1 minute' walk

Serving Swiss cuisine with a modern twist. Don't miss their famous rosti and fondues.

Cheese Factory

2 minutes' walk

A local favorite for fresh, artisanal cheeses; perfect for a casual lunch and local flavors.

China Garden

3 minutes' walk

Authentic Chinese dishes in a warm atmosphere; ideal for those craving international flavors.

Steakhouse 'zur alten Muhle'

2 minutes' walk

Renowned for its quality steaks and cozy ambiance, a great spot for meat enthusiasts.

Zermatt Theater

10 minutes' walk

Local performances and film screenings set in an intimate setting; enjoy cultural evenings.

Brauerei Zermatt

10 minutes' walk

A lively brewery offering craft beers and live music, perfect for a fun night out.

Kraftwerk Restaurant & Bar

5 minutes' walk

Vibrant atmosphere with delicious cocktails and local wines; a great spot for friends to unwind.

Alte Z'Burg

10 minutes' walk

An all-ages family-friendly venue with arcade games and casual bites, ideal for after-dinner fun.

Getting around

City Centre

Zermatt4 min · 1000 ft

Airports

Sion Airport (SIR)116 min · 47.8 mi

Agno Airport (LUG)243 min · 100.5 mi

Train

Zermatt railway station3 min · 700 ft

Train2 min · 400 ft

Bus

Bus stop18 min · 7.2 mi

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Property information and rules

Check-in

from 15:00-23:00

Check-out

from 06:00-11:00

Guest Parking

No parking available.

Internet

High-speed internet access is available in the hotel rooms for free.

Breakfast

At the hotel Resort Alex Zermatt guests are invited to a full breakfast served for free.

Children & extra beds

There are no cots provided in a room. There are no extra beds provided in a room.

Pets

Pets are not allowed.

Languages

English, German, Italian

Year renovated:

2012

Number of floors:

Number of rooms:

Former name

Hotel Alex

Reviews and Ratings

Feedback about Resort Hotel Alex Zermatt from previous guests about their experience.

Review score

Based on 101 verified reviews

8.8/10

Great

87%

Recommend

Breakfast

9.0/10

Cleanliness

8.9/10

Comfort

9.0/10

Facilities

8.5/10

Location

9.5/10

Paid Wi-Fi

9.0/10

Staff

8.9/10

Value for money

8.1/10

Pros

Cozy room

Good breakfast

Convenient location

Kind staff

Cons

Uncomfortable beds

based on 797 reviews

4.5/5

No reviews yet on our siteUnfortunately, our guests have not yet left any reviews for this hotel, but you can read reviews from Booking.com.

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Questions of the users

About Resort Hotel Alex Zermatt

Is it possible to have meals included in my stay, specifically dinner as well?

15 January 2024

Yes, a half-board option is available, but it must be booked in advance, along with your accommodation.

What facilities are available for fitness and relaxation during the pandemic?

27 February 2024

Guests can access fitness, tennis, squash, sauna (limited to 4 individuals per sauna), as well as the pool and jacuzzi.

How do I reach the ski lifts, and can you provide any transport options if it's far?

01 March 2024

The hotel is conveniently located just 2 minutes from the Gornergrat lift and 7 minutes from the Sunnegga lift. A bus can take you to the Matterhorn Glacier Paradise.

Are hairdryers available in the rooms for guest use?

30 March 2024

Yes, each room is equipped with a hairdryer in the bathroom.

Is there an elevator available for guests within the hotel?

04 April 2024

Yes, the hotel has four different elevators for guests' convenience.

What altitude is the hotel situated at?

12 April 2024

The hotel and Zermatt are located at an altitude of 1,622 meters above sea level.

What options are available for connecting accommodations or suites?

17 April 2024

The hotel offers two deluxe suites connected to a classic double room among other configurations. Specific availability can be confirmed through direct inquiry.

What are the arrangements for laundry services at the hotel?

24 April 2024

While there are no self-service laundry facilities, a laundry service is available. Guests can find pricing information in their rooms. Additionally, a public laundry facility is accessible in town.

Are there any room options with a balcony offering views of the Matterhorn?

08 May 2024

Many rooms have balconies. It is recommended to specify this request when making a reservation to ensure availability.

Can children stay in a room with their parents if they require an extra bed?

21 May 2024

Classic double rooms cannot accommodate an extra bed. However, Classic Junior Suites and Deluxe Suites can fit one or two extra beds, depending on availability.