Shangri-La Surabaya, Surabaya ➤ Reviews, Rooms & Prices 2026

75 photos

Shangri-La Surabaya Exterior photo The photo shows a large, modern hotel building, the Shangri-La, prominently displayed. The building is tall and rectangular, with a light beige facade. Numerous rectangular windows, framed in a muted blue, cover the majority of its exterior.

The ho

Shangri-La Surabaya Exterior photo The photo shows a luxurious spa room with a focus on relaxation and tranquility. The room is bathed in warm, soft lighting, creating a calming atmosphere.

The centerpiece of the room is a large, oval bathtub built into a light-colored, textured wal

Shangri-La Surabaya Gym photo The photo shows a well-lit fitness center. The room has large windows along one side, offering a view of a cityscape with buildings and a cloudy sky. The walls are a neutral beige color, and the ceiling has a dark wood-paneled section with recessed l

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Key details

About the Hotel

Jl May Jend Sungkono 120, Surabaya, Indonesia, 60256

Close to Ciputra World Surabaya Mall

Perfect

9.0

9.2

/10

4.1

4.5

Loved by Shangri-La Surabaya guests

Efficient transport
Helpful staff
Delicious breakfast
Spacious facilities

"The swimming pool, in the garden behind the hotel, is larger than most hotel pools."

Martin from Netherlands

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"Beautifully decorated landing and hotel, we found ourselves admiring the attention to detail on the decor throughout the hotel- really is unique!"

S K

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"The refurbished rooms are very well done. Spacious and thoughtfully designed."

Peng Eng Peter

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Luxurious Accommodations

Shangri-La Surabaya offers 368 well-appointed rooms and suites, all providing stunning views of the city. Each room comes equipped with top-of-the-line features such as complimentary minibars and spacious work areas. Suites include access to the exclusive Horizon Club Lounge, enhancing the level of service and amenities provided.

Gourmet Dining

The hotel's dining options include 6 restaurants and bars, serving a variety of international cuisines. Guests can choose from Western to Chinese dining experiences at the signature restaurant, China Moon. The extensive wine list complements each meal, promising a dining experience that meets diverse culinary preferences.

Family-Friendly Amenities

Shangri-La Surabaya provides a range of amenities designed for families, including a Kid's Club featuring various activities for children. Family rooms ensure spacious accommodations for multiple guests. The outdoor swimming pool offers a safe area for children to play and enjoy their time.

Extensive Wellness Services

The hotel's Health Club includes a fully-equipped gym and outdoor tennis court, catering to fitness enthusiasts. Guests may also relax in the health spa, which offers a variety of treatments and massages. The swimming pool provides a refreshing option for relaxation and recreation.

Business Facilities

Shangri-La Surabaya features over 25 meeting and event spaces, accommodating up to 5,000 guests. State-of-the-art audiovisual technology supports effective presentations and conferences. The dedicated business center provides essential services to ensure smooth business operations.

Highlights

Location: Central Surabaya, close to shopping and dining

Rooms: 368 well-appointed rooms

Dining: 6 restaurants and bars

Wellness: Health Club & health spa

Business: Over 25 meeting spaces

“This hotel presents a considered blend of Asian and Javanese aesthetics, amplified by refreshed rooms that are both spacious and well-appointed. The club lounge impresses with its canapés and wine selection. Its multiple outdoor pools and proximity to cultural sites and shopping add to its appeal for both business and leisure.”

Anna BlackEditor-in-Chief at Tohotel

Location: Perfect

9.0/10Review score

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Highlights from guests

DiningFood Abundance

The breakfast selection was huge. The outdoor seating was so nice, right by the pool. So relaxing.

Omar from Kuwait

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Sports & FitnessHealth Oasis

The health club impressed. Sauna, steam baths, jacuzzi, and gym access made my stay so enjoyable.

Ingrid from Sweden

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Room FeaturesSpace Defined

The rooms are spacious and comfortable. City views from our windows really made the stay amazing.

Rajesh from India

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Children's AmenitiesKids Paradise

The pool had a waterslide. There was also a playground and a kids club, fun for the whole family.

Emily from Canada

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Select your room type

Shangri-La Surabaya offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Horizon Deluxe King Room

2 persons

380 sq. feet

1 King-size bed

Shower

Air conditioning

room details

Deluxe Twin Room

2 persons

380 sq. feet

2 Single beds

Shower

Air conditioning

room details

Deluxe King Room

2 persons

380 sq. feet

1 King-size bed

Shower

Air conditioning

room details

Horizon Executive King Room

2 persons

530 sq. feet

1 King-size bed

Shower

Bathtub

room details

Click button to see more rooms

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Price and Room Availability Calendar

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Facilities

Shangri-La Surabaya offers amenities for your comfortable stay and unforgettable experiences

Facilities: Perfect

9.2/10Review score

General

Non-smoking rooms
Wi-Fi
Parking
Safe deposit box
24-hour reception
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
24-hour security
Luggage storage
Locker room
Allergy-free rooms
Lift
Currency exchange
ATM/Cash machine
Barber shop
Smoke detectors
Fire extinguishers
Key card access

Sports & Fitness

Fitness centre
Tennis court
Golf course

Guest Parking

Electric kettle
Dryer

Services

Paid airport shuttle
Valet parking
Room service
Housekeeping
Car hire
Laundry
Dry cleaning
Tours/Ticket assistance

Dining

In-room breakfast
Restaurant
Poolside snack bar
Snack bar
Picnic area/ Tables
Packed lunches

Business

Meeting/ Banquet facilities
Fax/Photocopying

Children

Cots
Children's buffet
Children's pool
Water slides
Children's play area
Kids club
Game room

Facilities for people with disabilities

Toilet for disabled
Bathroom for disabled

Spa & Leisure

Outdoor swimming pool
Beach umbrellas
Sun loungers
Live entertainment
Night club
Sun terrace
Garden area
Spa & wellness centre
Sauna
Jacuzzi
Massage
Shallow end

Room features

Air conditioning
Mini-bar
Sitting area
Dressing area
Tea and coffee facilities
Dining table
Ironing facilities

Bathroom

Free toiletries

Self-catering

Electric kettle
Dryer

Media

Flat-screen TV
AM/FM alarm clock

Room decor

Carpeted floor

Dining Onsite

Shangri-La Surabaya offers an enticing array of dining experiences, ranging from the authentic flavors of Italian and Chinese cuisine to modern international dishes. Each venue invites guests to indulge in delightful flavors within warm and welcoming settings, perfect for families and couples alike.

Shangri-La Surabaya Restaurant photo The photo shows a glimpse into a warmly lit and elegant dining area, likely part of a restaurant or upscale hotel. The foreground features a slightly open doorway revealing more of the dining space.

On the left, we see a table draped with a white t

Shangri-La Surabaya Restaurant photo The photo shows a large, elegant dining room, likely in a hotel or upscale restaurant. The room is spacious and well-lit, with a warm, inviting ambiance.

Numerous round tables are set for diners, each covered with a crisp white tablecloth. The tabl

Shangri-La Surabaya Restaurant photo The photo shows a formal dining room set up for a special event, likely a wedding reception or banquet. The room is elegant and well-decorated, suggesting a sophisticated atmosphere.

There are several round tables arranged throughout the room, each

Jamoo

International

Ambiance

Family-friendly and modern, designed to accommodate various tastes and preferences

Key Offerings

Experience an all-you-can-eat dining concept complemented by a selection of vegetarian options, making it ideal for diverse palates.

Reservation

Not needed

Open daily for breakfast, lunch, and dinner: 06:00 - 10:00 (Monday - Thursday), 06:00 - 23:00 (Friday - Sunday).

Shang Palace

Provincial Chinese

Ambiance

Elegant setting with a refined atmosphere that reflects traditional Chinese dining

Key Offerings

Renowned for its signature dishes, Shang Palace serves celebrated regional specialties that highlight authentic flavors, available for lunch and dinner.

Reservation

Recommended

Open for lunch and dinner; hours vary.

Sapore Osteria

Home-style Italian

Ambiance

Warm, inviting atmosphere with friendly service, reminiscent of a cozy Italian home

Key Offerings

Dive into delightful authentic Italian dishes paired with an extensive drink selection, infusing true Italian charm into each meal.

Reservation

Recommended

Hours vary; typically open for lunch and dinner.

Lobby Lounge

Café and snack options

Ambiance

A popular social space with a welcoming environment for relaxation and conversation

Key Offerings

An impressive selection of teas, coffees, and snacks to enjoy in a leisurely setting, perfect for unwinding after a busy day.

Reservation

Not needed

Hours vary; typically open throughout the day.

Shangri-La Surabaya Location

Jl May Jend Sungkono 120, Surabaya, Indonesia, 60256

Map view

Jl May Jend Sungkono 120, Surabaya, Indonesia, 60256

City landmarks

Zoo

Surabaya Zoo

1.5 mi

Landmark

Taman Bungkul

1.6 mi

Landmark

Monumen Kapal Selam

2.9 mi

Mall

Ciputra World Surabaya Mall

2300 ft

Mosque

Masjid Nasional Al-Akbar

3.2 mi

Shopping Area

Surabaya Town Square

1.2 mi

Landmark

Carnival Park Suroboyo

4.0 mi

Landmark

Sura and Baya statue

1.6 mi

Landmark

Ciputra World

2300 ft

Park

Bungkul Park

1.6 mi

Mall

Golden City Mal

3400 ft

Landmark

Masjid Al Muhajirin

2100 ft

Landmark

Masjid Al Amin

2100 ft

Landmark

Rich Palace

2200 ft

Church

GBI Pakis

2300 ft

Landmark

Ramayana

2300 ft

Church

GBI Gibeon

2300 ft

Landmark

Masjid Al Ikhlas

2300 ft

Landmark

Masjid Al Jihad

2300 ft

Landmark

GBI Efrata

2300 ft

Square

XXI Garden Cafe

2300 ft

Landmark

Masjid Al Hidayah

2400 ft

Landmark

Masjid Nur Hidayah

2500 ft

Landmark

Masjid Al Iman

2700 ft

Church

Gereja HKBP Dukuh Kupang Ressort Surabaya

2700 ft

Mosque

Masjid Baitus Shomad

2800 ft

Landmark

GPDI Eben Haezer

2800 ft

Public Building

Islamic Centre

2800 ft

Landmark

Masjid Hidayatul Ummah

2800 ft

Landmark

Masjid Islamic Centre

2800 ft

Nearby

Mall

Ciputra World Surabaya Mall

1500 ft

Restaurants

Jamoo

100 ft

Jl. Mayjen Sungkono no. 120 Level 1

Sapore Osteria

100 ft

Jl. Mayjen Sungkono no. 120 Shangri-la hotel

Shang Palace

1900 ft

Jl. Mayjen Sungkono no. 120 Shangri-La Hotel Surabaya

Citilites Skyclub and Bistro

2600 ft

Jl. Mayjen Sungkono No. 101-103 Java Paragon Hotel & Residences

The Cakery

2000 ft

Jl. Mayjen Sungkono no. 101-103 Java Paragon Hotel & Residences

Nini's Seafood

1400 ft

JL Mayjend Sungkono 178-180

Kedai Si Mbok

2200 ft

Jln. Mayjen Sungkono 89 Ciputra World

The Avenue Lounge Bar

2600 ft

Mayjend Sungkono 101 - 103 Java Paragon Hotel & Residences

Bakerzin

2200 ft

Jln. Mayjen Sungkono no. 87-89 Ciputra World Mall Level 3

Explore Surabaya

Ciputra World Surabaya Mall

9-minute walk

A premier shopping destination offering luxury brands, dining options, and entertainment activities for all ages.

Surabaya Town Square

25-minute walk

A bustling hub with shops, restaurants, and open-air events, ideal for relaxation and socializing.

Monumen Kapal Selam

10-minute drive

A unique submarine monument that offers tours and fascinating insights into Indonesia's naval history.

Outdoor Fun at Taman Bungkul

30-minute walk

A city park with jogging paths, playgrounds, and green spaces, perfect for families and fitness enthusiasts.

Relaxation at local spas

10-minute drive

Indulge in a variety of spa treatments to rejuvenate and unwound after a busy day in the city.

Shang Palace

7-minute walk

A fine dining restaurant serving authentic Chinese cuisine, known for its exquisite flavors and elegant setting.

Citilites Skyclub and Bistro

10-minute walk

Offers stunning rooftop views with a diverse menu specializing in international dishes and wonderful cocktail options.

XXI Garden Cafe

10-minute walk

A vibrant venue featuring live music and a relaxed ambiance, perfect for enjoying a night out with friends.

Cinemaxx

10-minute drive

A modern cinema showcasing the latest films, providing family-friendly entertainment in a comfortable setting.

Getting around

City Centre

Surabaya6 min · 2.5 mi

Airports

Juanda (SUB)30 min · 12.2 mi

Abdul Rachman Saleh (MLG)126 min · 52.2 mi

Train

Pasar Turi Train Station Surabaya8 min · 3.0 mi

Gubeng Train Station8 min · 3.0 mi

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Property information and rules

Check-in

from 14:00-23:00

Check-out

from 06:00-12:00

Guest Parking

Public parking is possible on site for free.

Internet

Wireless internet is available in for free.

Breakfast

You can start your day with a full breakfast, which costs IDR 116162 per person per day.

Children & extra beds

There are no extra beds provided in a room. There are no cots provided in a room.

Pets

Pets are not allowed.

Year renovated:

2012

Number of floors:

Number of rooms:

357

Reviews and Ratings

Feedback about Shangri-La Surabaya from previous guests about their experience.

Review score

Based on 225 verified reviews

9.1/10

Perfect

92%

Recommend

Breakfast

8.9/10

Cleanliness

9.4/10

Comfort

9.4/10

Facilities

9.2/10

Free Wi-Fi

8.8/10

Location

9.0/10

Paid Wi-Fi

7.5/10

Staff

9.5/10

Value for money

8.8/10

Pros

Excellent customer service

Consistent food quality

Attentive staff

Comfortable rooms

Cons

Limited breakfast menu

Outdated equipment

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