Shangri-La Surabaya Exterior photoShangri-La Surabaya Exterior photoShangri-La Surabaya Gym photo

Shangri-La Surabaya, Surabaya

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From$68 /night
Check-in
04Sept
Check-out
05Sept
Rooms and Guests2 Guests, 1 Room
Key details

About the Hotel

Jl May Jend Sungkono 120, Surabaya, 60256
-
Close to Ciputra World Surabaya Mall
Perfect
9.1
9.2
/10
4.3
4.5
/5

5-star luxury city hotel in Surabaya

Luxurious Accommodations

Shangri-La Surabaya offers 368 well-appointed rooms and suites, all providing stunning views of the city. Each room comes equipped with top-of-the-line features such as complimentary minibars and spacious work areas. Suites include access to the exclusive Horizon Club Lounge, enhancing the level of service and amenities provided.

Gourmet Dining

The hotel's dining options include 6 restaurants and bars, serving a variety of international cuisines. Guests can choose from Western to Chinese dining experiences at the signature restaurant, China Moon. The extensive wine list complements each meal, promising a dining experience that meets diverse culinary preferences.

Family-Friendly Amenities

Shangri-La Surabaya provides a range of amenities designed for families, including a Kid's Club featuring various activities for children. Family rooms ensure spacious accommodations for multiple guests. The outdoor swimming pool offers a safe area for children to play and enjoy their time.

Extensive Wellness Services

The hotel's Health Club includes a fully-equipped gym and outdoor tennis court, catering to fitness enthusiasts. Guests may also relax in the health spa, which offers a variety of treatments and massages. The swimming pool provides a refreshing option for relaxation and recreation.

Business Facilities

Shangri-La Surabaya features over 25 meeting and event spaces, accommodating up to 5,000 guests. State-of-the-art audiovisual technology supports effective presentations and conferences. The dedicated business center provides essential services to ensure smooth business operations.

Highlights

Location: Central Surabaya, close to shopping and dining

Rooms: 368 well-appointed rooms

Dining: 6 restaurants and bars

Wellness: Health Club & health spa

Business: Over 25 meeting spaces

“This hotel presents a considered blend of Asian and Javanese aesthetics, amplified by refreshed rooms that are both spacious and well-appointed. The club lounge impresses with its canapés and wine selection. Its multiple outdoor pools and proximity to cultural sites and shopping add to its appeal for both business and leisure.”
Hotel logo
Anna BlackEditor-in-Chief at Tohotel

Select your room type

Shangri-La Surabaya offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
  • Horizon Deluxe King Room
    2 persons
    35 sq. feet
    1 King-size bed
    Air conditioning
    Shower
  • Horizon Executive King Room
    2 persons
    49 sq. feet
    1 King-size bed
    Air conditioning
    Bathtub
  • Deluxe King Room
    2 persons
    35 sq. feet
    1 King-size bed
    Air conditioning
    Shower
Show all rooms

Price and Room Availability Calendar

Check availability and prices for your dates now!
September 2026 - September 2027
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Check-in/ Check-out

Facilities

Shangri-La Surabaya offers amenities for your comfortable stay and unforgettable experiences
Facilities: Perfect
9.2/10Review score

General

  • Non-smoking rooms
  • Wi-Fi
  • Free parking
  • Safe deposit box
  • 24-hour reception
  • Express check-in/ -out
  • No pets allowed
  • Rooms/ Facilities for disabled
  • 24-hour security
  • Luggage storage
  • Locker room
  • Allergy-free rooms
  • Lift
  • Currency exchange
  • ATM/Cash machine
  • Barber shop
  • Smoke detectors
  • Fire extinguishers
  • Key card access

Sports & Fitness

  • Fitness centre
  • Tennis court
  • Golf course

Guest Parking

  • Electric kettle
  • Dryer

Services

  • Paid airport shuttle
  • Valet parking
  • Room service
  • Housekeeping
  • Car hire
  • Laundry
  • Dry cleaning
  • Tours/Ticket assistance

Dining

  • In-room breakfast
  • Restaurant
  • Poolside snack bar
  • Snack bar
  • Picnic area/ Tables
  • Packed lunches

Business

  • Meeting/ Banquet facilities
  • Fax/Photocopying

Children

  • Cots
  • Children's buffet
  • Children's pool
  • Water slides
  • Children's play area
  • Kids club
  • Game room

Facilities for people with disabilities

  • Toilet for disabled
  • Bathroom for disabled

Spa & Leisure

  • Outdoor swimming pool
  • Beach umbrellas
  • Sun loungers
  • Live entertainment
  • Night club
  • Sun terrace
  • Garden area
  • Spa & wellness centre
  • Sauna
  • Jacuzzi
  • Massage
  • Shallow end

Room features

  • Air conditioning
  • Mini-bar
  • Sitting area
  • Dressing area
  • Tea and coffee facilities
  • Dining table
  • Ironing facilities

Bathroom

  • Free toiletries

Self-catering

  • Electric kettle
  • Dryer

Media

  • Flat-screen TV
  • AM/FM alarm clock

Room decor

  • Carpeted floor
Show more

Dining Onsite

Shangri-La Surabaya offers an enticing array of dining experiences, ranging from the authentic flavors of Italian and Chinese cuisine to modern international dishes. Each venue invites guests to indulge in delightful flavors within warm and welcoming settings, perfect for families and couples alike.
  • Jamoo

    International
    Ambiance
    Family-friendly and modern, designed to accommodate various tastes and preferences
    Key Offerings
    Experience an all-you-can-eat dining concept complemented by a selection of vegetarian options, making it ideal for diverse palates.
    Reservation
    Not needed
    Open daily for breakfast, lunch, and dinner: 06:00 - 10:00 (Monday - Thursday), 06:00 - 23:00 (Friday - Sunday).
  • Shang Palace

    Provincial Chinese
    Ambiance
    Elegant setting with a refined atmosphere that reflects traditional Chinese dining
    Key Offerings
    Renowned for its signature dishes, Shang Palace serves celebrated regional specialties that highlight authentic flavors, available for lunch and dinner.
    Reservation
    Recommended
    Open for lunch and dinner; hours vary.
  • Sapore Osteria

    Home-style Italian
    Ambiance
    Warm, inviting atmosphere with friendly service, reminiscent of a cozy Italian home
    Key Offerings
    Dive into delightful authentic Italian dishes paired with an extensive drink selection, infusing true Italian charm into each meal.
    Reservation
    Recommended
    Hours vary; typically open for lunch and dinner.
  • Lobby Lounge

    Café and snack options
    Ambiance
    A popular social space with a welcoming environment for relaxation and conversation
    Key Offerings
    An impressive selection of teas, coffees, and snacks to enjoy in a leisurely setting, perfect for unwinding after a busy day.
    Reservation
    Not needed
    Hours vary; typically open throughout the day.

Shangri-La Surabaya Location

Jl May Jend Sungkono 120, Surabaya, 60256
Explore Surabaya
Explore Surabaya
  • Top Attractions
  • Activities
  • Dining
  • Entertainment
Ciputra World Surabaya Mall
Ciputra World Surabaya Mall
9-minute walk
A premier shopping destination offering luxury brands, dining options, and entertainment activities for all ages.
Surabaya Town Square
Surabaya Town Square
25-minute walk
A bustling hub with shops, restaurants, and open-air events, ideal for relaxation and socializing.
Monumen Kapal Selam
Monumen Kapal Selam
10-minute drive
A unique submarine monument that offers tours and fascinating insights into Indonesia's naval history.
Outdoor Fun at Taman Bungkul
30-minute walk
A city park with jogging paths, playgrounds, and green spaces, perfect for families and fitness enthusiasts.
Relaxation at local spas
10-minute drive
Indulge in a variety of spa treatments to rejuvenate and unwound after a busy day in the city.
Shang Palace
7-minute walk
A fine dining restaurant serving authentic Chinese cuisine, known for its exquisite flavors and elegant setting.
Citilites Skyclub and Bistro
10-minute walk
Offers stunning rooftop views with a diverse menu specializing in international dishes and wonderful cocktail options.
XXI Garden Cafe
10-minute walk
A vibrant venue featuring live music and a relaxed ambiance, perfect for enjoying a night out with friends.
Cinemaxx
10-minute drive
A modern cinema showcasing the latest films, providing family-friendly entertainment in a comfortable setting.
Getting around
  • City Centre
    Surabaya 6 min  ·  2.5 mi
  • Airports
    Juanda (SUB) 30 min  ·  12.2 mi
    Abdul Rachman Saleh (MLG) 126 min  ·  52.2 mi
  • Train
    Pasar Turi Train Station Surabaya 8 min  ·  3.0 mi
    Gubeng Train Station 8 min  ·  3.0 mi
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Property information and rules
Check-in
from 14:00-23:00
Check-out
from 06:00-12:00
Guest Parking
Public parking is possible on site for free.
Internet
Wireless internet is available in the entire hotel for free.
Breakfast
You can start your day with a full breakfast, which costs IDR 116162 per person per day.
Children & extra beds
There are no extra beds provided in a room.  There are no cots provided in a room. 
Pets
Pets are not allowed.
Year renovated:
2012
Number of floors:
17
Number of rooms:
357

Reviews and Ratings

Feedback about Shangri-La Surabaya from previous guests about their experience.
Review score
Based on 246 verified reviews
9.2 /10
Perfect
93 %
Recommend
Breakfast
8.5/10
Cleanliness
9.5/10
Comfort
9.5/10
Facilities
9.2/10
Free WiFi
8.1/10
Location
8.9/10
Paid Wi-Fi
7.5/10
Staff
9.4/10
Value for money
8.9/10
Pros
Excellent customer service
Consistent food quality
Attentive staff
Comfortable rooms
Cons
Limited breakfast menu
Outdated equipment
Guest reviews
based on 363 reviews
9.1/10
No reviews yet on our siteUnfortunately, our guests have not yet left any reviews for this hotel, but you can read reviews from Booking.com.
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