Shangri-La Surabaya, Surabaya ➤ Reviews, Rooms & Prices 2025

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Key details

About the Hotel

Jl May Jend Sungkono 120, Surabaya, Indonesia, 60256

Close to Ciputra World Surabaya Mall

Great

8.9

9.3

/10

4.8

4.6

Loved by guests

Efficient transport
Helpful staff
Delicious breakfast
Spacious facilities

"The swimming pool, in the garden behind the hotel, is larger than most hotel pools."

Martin from Netherlands

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"Beautifully decorated landing and hotel, we found ourselves admiring the attention to detail on the decor throughout the hotel- really is unique!"

S K

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"The refurbished rooms are very well done. Spacious and thoughtfully designed."

Peng Eng Peter

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Amenities

Shangri-La Surabaya offers extensive leisure facilities, including the Grand Pool Complex, and a fully equipped fitness center. The hotel provides a diverse selection of recreational options for guests, such as tennis courts and a golf driving range. A children's playground ensures families have engaging activities during their stay.

Rooms

The hotel features 368 rooms that combine luxury with comfort, including spacious suites and Horizon Club rooms with exclusive services. Each room is equipped with modern amenities, including complimentary mini-bar items and premium toiletries. Many accommodations offer views of the city or the lush gardens surrounding the hotel.

Dining

Shangri-La Surabaya offers a variety of dining options, including signature restaurants such as Sanba, which serves fine Southeast Asian cuisine. Guests can also enjoy authentic Chinese flavors at Jade Restaurant or unwind at the Lobby Lounge for light refreshments. The hotel provides an extensive buffet breakfast at the Café, featuring international dishes.

Wellness

The Health Club features a state-of-the-art gym and a wellness center offering spa treatments designed to rejuvenate and promote relaxation. Guests can experience holistic therapies at the Spa at Shangri-La, which includes both traditional and modern treatments. An outdoor pool adds an additional dimension to wellness, perfect for relaxation.

Location

Shangri-La Surabaya is situated in the heart of Surabaya, providing convenient access to the city's key attractions. Major shopping centers and historical sites are within a short distance, offering guests a chance to explore the local culture. The hotel is also strategically located close to the international airport, enhancing travel convenience.

Highlights

Amenities: Grand Pool Complex & tennis courts

Rooms: 368 rooms including Horizon Club rooms

Dining: Sanba restaurant for Southeast Asian cuisine

Wellness: Spa at Shangri-La & outdoor pool

“This hotel presents a considered blend of Asian and Javanese aesthetics, amplified by refreshed rooms that are both spacious and well-appointed. The club lounge impresses with its canapés and wine selection. Its multiple outdoor pools and proximity to cultural sites and shopping add to its appeal for both business and leisure.”

James DavidEditor-in-Chief at Tohotel

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Highlights from guests

DiningFood Abundance

The breakfast selection was huge. The outdoor seating was so nice, right by the pool. So relaxing.

Omar from Kuwait

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Sports & FitnessHealth Oasis

The health club impressed. Sauna, steam baths, jacuzzi, and gym access made my stay so enjoyable.

Ingrid from Sweden

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Room FeaturesSpace Defined

The rooms are spacious and comfortable. City views from our windows really made the stay amazing.

Rajesh from India

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Children's AmenitiesKids Paradise

The pool had a waterslide. There was also a playground and a kids club, fun for the whole family.

Emily from Canada

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Horizon Deluxe King Room

2 persons

380 sq. feet

1 King-size bed

Shower

Air conditioning

room details

Deluxe Twin Room

2 persons

380 sq. feet

2 Single beds

Shower

Air conditioning

room details

Horizon Executive King Room

2 persons

530 sq. feet

1 King-size bed

Shower

Bathtub

room details

Executive King Room

2 persons

530 sq. feet

1 King-size bed

Shower

Bathtub

room details

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Price and Room Availability Calendar

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Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

General

Non-smoking rooms
Free Wi-Fi
Parking
Safe deposit box
24-hour reception
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
24-hour security
Luggage storage
Locker room
Allergy-free rooms
Lift
Currency exchange
ATM/Cash machine
Barber shop
Smoke detectors
Fire extinguishers
Key card access

Sports & Fitness

Fitness centre
Tennis court
Golf course

Guest Parking

Electric kettle
Dryer

Services

Paid airport shuttle
Valet parking
Room service
Housekeeping
Car hire
Laundry
Dry cleaning
Tours/Ticket assistance

Dining

In-room breakfast
Restaurant
Poolside snack bar
Snack bar
Picnic area/ Tables
Packed lunches

Business

Meeting/ Banquet facilities
Fax/Photocopying

Children

Cots
Children's buffet
Children's pool
Water slides
Children's play area
Kids club
Game room

Facilities for people with disabilities

Toilet for disabled
Bathroom for disabled

Spa & Leisure

Outdoor swimming pool
Beach umbrellas
Sun loungers
Live entertainment
Night club
Sun terrace
Garden area
Spa & wellness centre
Sauna
Jacuzzi
Massage
Shallow end

Room features

Air conditioning
Mini-bar
Sitting area
Dressing area
Tea and coffee facilities
Dining table
Ironing facilities

Bathroom

Free toiletries

Self-catering

Electric kettle
Dryer

Media

Flat-screen TV
AM/FM alarm clock

Room decor

Carpeted floor

Dining Onsite

Shangri-La Surabaya offers an enticing array of dining experiences, ranging from the authentic flavors of Italian and Chinese cuisine to modern international dishes. Each venue invites guests to indulge in delightful flavors within warm and welcoming settings, perfect for families and couples alike.

Shangri-La Surabaya Restaurant photo The photo shows a glimpse into a warmly lit and elegant dining area, likely part of a restaurant or upscale hotel. The foreground features a slightly open doorway revealing more of the dining space.

On the left, we see a table draped with a white t

Shangri-La Surabaya Restaurant photo The photo shows a large, elegant dining room, likely in a hotel or upscale restaurant. The room is spacious and well-lit, with a warm, inviting ambiance.

Numerous round tables are set for diners, each covered with a crisp white tablecloth. The tabl

Shangri-La Surabaya Restaurant photo The photo shows a formal dining room set up for a special event, likely a wedding reception or banquet. The room is elegant and well-decorated, suggesting a sophisticated atmosphere.

There are several round tables arranged throughout the room, each

Jamoo

International

Ambiance

Family-friendly and modern, designed to accommodate various tastes and preferences

Key Offerings

Experience an all-you-can-eat dining concept complemented by a selection of vegetarian options, making it ideal for diverse palates.

Reservation

Not needed

Open daily for breakfast, lunch, and dinner: 06:00 - 10:00 (Monday - Thursday), 06:00 - 23:00 (Friday - Sunday).

Shang Palace

Provincial Chinese

Ambiance

Elegant setting with a refined atmosphere that reflects traditional Chinese dining

Key Offerings

Renowned for its signature dishes, Shang Palace serves celebrated regional specialties that highlight authentic flavors, available for lunch and dinner.

Reservation

Recommended

Open for lunch and dinner; hours vary.

Sapore Osteria

Home-style Italian

Ambiance

Warm, inviting atmosphere with friendly service, reminiscent of a cozy Italian home

Key Offerings

Dive into delightful authentic Italian dishes paired with an extensive drink selection, infusing true Italian charm into each meal.

Reservation

Recommended

Hours vary; typically open for lunch and dinner.

Lobby Lounge

Café and snack options

Ambiance

A popular social space with a welcoming environment for relaxation and conversation

Key Offerings

An impressive selection of teas, coffees, and snacks to enjoy in a leisurely setting, perfect for unwinding after a busy day.

Reservation

Not needed

Hours vary; typically open throughout the day.

Location

Jl May Jend Sungkono 120, Surabaya, Indonesia, 60256

Map view

Jl May Jend Sungkono 120, Surabaya, Indonesia, 60256

City landmarks

Zoo

Surabaya Zoo

1.5 mi

Landmark

Taman Bungkul

1.6 mi

Landmark

Monumen Kapal Selam

2.9 mi

Mall

Ciputra World Surabaya Mall

2300 ft

Mosque

Masjid Nasional Al-Akbar

3.2 mi

Shopping Area

Surabaya Town Square

1.2 mi

Landmark

Carnival Park Suroboyo

4.0 mi

Landmark

Sura and Baya statue

1.6 mi

Landmark

Ciputra World

2300 ft

Park

Bungkul Park

1.6 mi

Mall

Golden City Mal

3400 ft

Landmark

Masjid Al Muhajirin

2100 ft

Landmark

Masjid Al Amin

2100 ft

Landmark

Rich Palace

2200 ft

Church

GBI Pakis

2300 ft

Landmark

Ramayana

2300 ft

Church

GBI Gibeon

2300 ft

Landmark

Masjid Al Ikhlas

2300 ft

Landmark

Masjid Al Jihad

2300 ft

Landmark

GBI Efrata

2300 ft

Square

XXI Garden Cafe

2300 ft

Landmark

Masjid Al Hidayah

2400 ft

Landmark

Masjid Nur Hidayah

2500 ft

Landmark

Masjid Al Iman

2700 ft

Church

Gereja HKBP Dukuh Kupang Ressort Surabaya

2700 ft

Mosque

Masjid Baitus Shomad

2800 ft

Landmark

GPDI Eben Haezer

2800 ft

Public Building

Islamic Centre

2800 ft

Landmark

Masjid Hidayatul Ummah

2800 ft

Landmark

Masjid Islamic Centre

2800 ft

Nearby

Mall

Ciputra World Surabaya Mall

1500 ft

Restaurants

Jamoo

100 ft

Jl. Mayjen Sungkono no. 120 Level 1

Sapore Osteria

100 ft

Jl. Mayjen Sungkono no. 120 Shangri-la hotel

Shang Palace

1900 ft

Jl. Mayjen Sungkono no. 120 Shangri-La Hotel Surabaya

Citilites Skyclub and Bistro

2600 ft

Jl. Mayjen Sungkono No. 101-103 Java Paragon Hotel & Residences

The Cakery

2000 ft

Jl. Mayjen Sungkono no. 101-103 Java Paragon Hotel & Residences

Nini's Seafood

1400 ft

JL Mayjend Sungkono 178-180

Kedai Si Mbok

2200 ft

Jln. Mayjen Sungkono 89 Ciputra World

The Avenue Lounge Bar

2600 ft

Mayjend Sungkono 101 - 103 Java Paragon Hotel & Residences

Bakerzin

2200 ft

Jln. Mayjen Sungkono no. 87-89 Ciputra World Mall Level 3

Explore Surabaya

Ciputra World Surabaya Mall

9-minute walk

A premier shopping destination offering luxury brands, dining options, and entertainment activities for all ages.

Surabaya Town Square

25-minute walk

A bustling hub with shops, restaurants, and open-air events, ideal for relaxation and socializing.

Monumen Kapal Selam

10-minute drive

A unique submarine monument that offers tours and fascinating insights into Indonesia's naval history.

Outdoor Fun at Taman Bungkul

30-minute walk

A city park with jogging paths, playgrounds, and green spaces, perfect for families and fitness enthusiasts.

Relaxation at local spas

10-minute drive

Indulge in a variety of spa treatments to rejuvenate and unwound after a busy day in the city.

Shang Palace

7-minute walk

A fine dining restaurant serving authentic Chinese cuisine, known for its exquisite flavors and elegant setting.

Citilites Skyclub and Bistro

10-minute walk

Offers stunning rooftop views with a diverse menu specializing in international dishes and wonderful cocktail options.

XXI Garden Cafe

10-minute walk

A vibrant venue featuring live music and a relaxed ambiance, perfect for enjoying a night out with friends.

Cinemaxx

10-minute drive

A modern cinema showcasing the latest films, providing family-friendly entertainment in a comfortable setting.

Getting around

City Centre

Surabaya7 min · 2.5 mi

Airports

Juanda International Airport (SUB)29 min · 11.6 mi

Abdul Rachman Saleh Airport (MLG)128 min · 52.8 mi

Train

Gubeng Train Station8 min · 3.0 mi

Pasar Turi Train Station Surabaya8 min · 3.0 mi

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Property information and rules

Check-in

from 14:00-23:00

Check-out

from 06:00-12:00

Guest Parking

Public parking is possible on site for free.

Internet

is available in for free.

Breakfast

You can start your day with a full breakfast, which costs IDR 116162 per person per day.

Children & extra beds

There are no extra beds provided in a room. There are no cots provided in a room.

Pets

Pets are not allowed.

Year renovated:

2012

Number of floors:

Number of rooms:

357

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Shangri-La Surabaya, Surabaya

About the Hotel

Amenities

Rooms

Dining

Wellness

Location

Highlights

Select your room type

Price and Room Availability Calendar

Facilities

General

Sports & Fitness

Guest Parking

Services

Dining

Business

Children

Facilities for people with disabilities

Spa & Leisure

Room features

Bathroom

Self-catering

Media

Room decor

Dining Onsite

Jamoo

Shang Palace

Sapore Osteria

Lobby Lounge

Location

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