"The Colonial decor, very spacious room , delicious breakfast and exceptional staff."
Keith from Australia
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"JW Marriott Surabaya is an absolutely beautiful property that boasts many of the best amenities in the city."
Stan from Russia
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"Every staff member knows your name!( While this may seem like standard expectation at a 5 star hotel, but it is rare experience- except at JW Marriott, Surabaya!"
Kwangho Choi from South Korea
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5-star luxury hotel in Surabaya city center
Accommodations
JW Marriott Hotel Surabaya offers 407 beautifully appointed rooms including 22 extended-stay apartments. Each accommodation provides modern conveniences along with stylish décor, catering to both business travelers and families. Guests can enjoy panoramic views of Surabaya from their rooms for a refreshing stay.
Dining
The hotel hosts four distinctive restaurants, featuring a range of cuisines from Japanese to authentic Cantonese dishes. Uppercut Steakhouse serves dry-aged beef and other gourmet meals, while Tang Palace Chinese Restaurant offers intricate dim sum in a décor reminiscent of the Tang Dynasty. Imari Japanese Restaurant and Pavilion Restaurant complete the culinary arenas with sushi, teppanyaki, and international fare.
Location
JW Marriott Hotel Surabaya is situated near Tunjungan Plaza Mall in the heart of Surabaya's shopping and business district. It lies just moments away from notable landmarks such as Suramadu Bridge and House of Sampoerna. This strategic location allows easy access to various local attractions.
Wellness
The hotel boasts a spacious swimming pool offering panoramic views over Surabaya. The fitness center operates 24 hours a day, providing convenience for guests wishing to maintain their exercise routines. A dedicated massage service is also available for relaxation after a long day.
Family Activities
JW Marriott Hotel Surabaya includes a kids' club where children can engage in various games and creative activities from 9:00 AM to 5:00 PM. Family-friendly events, such as movie nights by the pool, provide entertainment for all ages. The hotel offers amenities like toys and a specialized poolside menu to cater to younger guests.
Highlights
Location: Near Tunjungan Plaza Mall, House of Sampoerna
Rooms: 407 beautifully appointed rooms
Dining: Four distinctive restaurants
Wellness: Spacious swimming pool with panoramic views
Family Activities: Kids' club and movie nights
“I found this hotel a compelling option, especially given its proximity to Tunjungan Plaza. The selection of four restaurants presents distinct dining experiences, and the health club really stood out. It strikes me as a solid choice for those seeking both convenience and a bit of luxury in Surabaya.”
Anna BlackEditor-in-Chief at Tohotel
Select your room type
Jw Marriott Hotel Surabaya offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Premium King Room Skyline View
2 persons
42 sq. feet
1 King-size bed
Air conditioning
Bathtub
room details
Premium Double Room Two Double Beds Skyline View
2 persons
42 sq. feet
2 Single beds
Air conditioning
Bathtub
room details
Twin Room City View
2 persons
42 sq. feet
2 Single beds
Air conditioning
Bathtub
room details
Show all rooms
Price and Room Availability Calendar
Check availability and prices for your dates now!
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Check-in/ Check-out
Facilities
Jw Marriott Hotel Surabaya offers amenities for your comfortable stay and unforgettable experiences
Facilities: Perfect
9.2/10Review score
General
Non-smoking rooms
Wi-Fi
Parking
Safe deposit box
24-hour reception
VIP check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
24-hour security
Luggage storage
Locker room
Lift
ATM/Cash machine
Coffee shop
Smoke detectors
Fire extinguishers
Key card access
Sports & Fitness
Fitness centre
Yoga class
Aerobics
Guest Parking
Electric kettle
Dryer
Services
Paid airport shuttle
Valet parking
Room service
Housekeeping
Car hire
Laundry
Dry cleaning
Welcome drink
Dining
In-room breakfast
Restaurant
Snack bar
Bar/ Lounge area
Picnic area/ Tables
Special diet menus
Business
Business centre
Meeting/ Banquet facilities
Fax/Photocopying
Children
Cots
Children's buffet
Children's play area
Kids club
Spa & Leisure
Outdoor swimming pool
Sun loungers
Live entertainment
Night club
Sun terrace
Garden area
BBQ facilities
Leisure/ TV room
Spa & wellness centre
Sauna
Steam room
Jacuzzi
Massage
Pool with view
Room features
Air conditioning
Soundproofed rooms
Sitting area
Dressing area
Tea and coffee facilities
Dining table
Ironing facilities
Bathroom
Washing machine
Free toiletries
Sink
Self-catering
Electric kettle
Dryer
Media
Flat-screen TV
AM/FM alarm clock
Room decor
Carpeted floor
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Dining Onsite
Jw Marriott Hotel Surabaya boasts a delightful array of dining venues, each offering a unique taste of international and local flavors. From vibrant family-friendly settings to romantic hideaways, indulge in expertly crafted dishes that celebrate culinary traditions, all within a welcoming atmosphere.
Pavilion Restaurant
International with local and global influences
Ambiance
Family-friendly and modern setting
Key Offerings
A wide range of international dishes including Indonesian favorites, pizza, and sushi, perfect for any meal throughout the day.
Reservation
No
Open daily from 06:00 - 23:00
Tang Palace Chinese Restaurant
Chinese and Asian specialties
Ambiance
Family-friendly atmosphere with elegant modern decor
Key Offerings
Enjoy delectable Chinese dishes in a warm setting, perfect for a casual lunch or dinner.
Reservation
No
Open Monday to Sunday from 12:00 - 15:00 and 18:00 - 20:00
Uppercut Steakhouse
French-inspired steakhouse
Ambiance
Modern and romantic setting, ideal for intimate dinners
Key Offerings
Savor expertly grilled steaks and French cuisine in a cozy yet upscale environment. Perfect for a memorable dining experience.
Reservation
Recommended
Open Tuesday to Sunday from 12:30 - 15:00 and 18:00 - 23:00
Imari Japanese Restaurant
Authentic Japanese cuisine
Ambiance
Family-friendly, traditional, and modern ambiance
Key Offerings
Explore a range of Japanese dishes, including sushi and grilled specialties, offering a taste of Japan in a relaxing atmosphere.
Reservation
Recommended
Open Monday to Sunday from 12:00 - 15:00 and 18:00 - 23:00
SBCO Gourmet Patisserie
Pastries and sweet treats
Ambiance
Charming and inviting atmosphere
Key Offerings
Indulge in freshly baked pastries and delightful desserts, perfect for a sweet afternoon break or a post-meal treat.
Reservation
No
Hours vary
Jw Marriott Hotel Surabaya Location
Jalan Embong Malang 85-89, Surabaya, 60261,
Explore Surabaya
Local Delights Near JW Marriott Hotel Surabaya
Top Attractions
Activities
Dining
Entertainment
Tunjungan Plaza
11 minutes' walk
A premier shopping destination with boutiques and dining options, ideal for retail therapy and local flavors.
Heroes Monument and 10th November Museum
5 minutes' drive
A significant historical site commemorating Indonesia's struggle for independence, featuring an informative museum.
Siola Surabaya Museum
11 minutes' walk
A museum showcasing Surabaya's cultural heritage, featuring interactive exhibits and local craftsmanship.
Taman Bungkul
10 minutes' drive
A beautiful park perfect for relaxation and picnics, often hosting weekend events and activities for families.
Surabaya Zoo
6 minutes' drive
A family-friendly destination with diverse animal exhibits and a petting area, a great spot for a fun day out.
Massage and Spa Services
5 minutes' drive
Various local spas offering relaxation treatments, perfect for those seeking tranquility after a busy day.
Cultural Festivals
15 minutes' drive
Experience local culture through vibrant festivals celebrating music, dance, and cuisine, with seasonal events throughout the year.
Biking at Taman Bungkul
10 minutes' drive
Bike rentals available in the park, perfect for leisurely rides among the greenery or a fun family outing.
Pavilion Restaurant
1 minute walking
Offers a global buffet with local favorites. The relaxed ambiance makes it ideal for families and casual dining.
Uppercut Steakhouse
2 minutes' walk
A fine dining venue specializing in prime cuts of beef complemented by a chic setting, perfect for romantic dinners.
Lobby Lounge
3 minutes' walk
Serves light bites and beverages in a sophisticated atmosphere, ideal for casual meetings or a quiet afternoon.
Tang Palace Chinese Restaurant
1 minute walking
Fine Chinese cuisine with signature dishes such as Peking duck, suitable for family gatherings or special occasions.
Surabaya North Quay
15 minutes' drive
A vibrant waterfront area featuring nightlife, dining, and live music events, perfect for evening adventures.
Taman Hiburan Rakyat
5 minutes' drive
An amusement park offering rides and games, great for families looking for fun activities together.
Cultural Performances at Grahadi Building
11 minutes' walk
Hosts various cultural performances and art shows, showcasing local talent in an iconic setting.
Live Music at Uppercut Steakhouse
2 minutes' walk
Features local bands on weekends, adding a lively atmosphere to your dining experience.
Getting around
City Centre
Surabaya 9 min · 2300 ft
Airports
Juanda (SUB) 31 min · 12.7 mi
Abdul Rachman Saleh (MLG) 130 min · 53.8 mi
Train
Pasar Turi Train Station Surabaya 15 min · 4000 ft
Gubeng Train Station 26 min · 1.3 mi
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Property information and rules
Check-in
from 14:00-23:59
Check-out
until 12 pm
Guest Parking
Private parking is possible on site for free.
Internet
Wireless internet is available in the entire hotel for free.
Breakfast
A full breakfast is served at the price of IDR 328000.0 per person.
Children & extra beds
There are no cots provided in a room.
Pets
Pets are not allowed.
Languages
English, Chinese, Bahasa Indonesian, Malay
Number of floors:
25
Number of rooms:
337
Reviews and Ratings
Feedback about Jw Marriott Hotel Surabaya from previous guests about their experience.
Review score
Based on 371 verified reviews
9.2 /10
Perfect
91 %
Recommend
Breakfast
9.3/10
Cleanliness
9.4/10
Comfort
9.2/10
Facilities
9.2/10
Free WiFi
8.0/10
Location
9.2/10
Paid Wi-Fi
6.2/10
Staff
9.5/10
Value for money
8.9/10
Pros
Superb service
Beautiful swimming pool
Comfortable bed
Friendly staff
Extraordinary breakfast
Cons
Brown water
Dark lighting
Worn towels
Guest reviews
based on 350 reviews
9.0/10
No reviews yet on our siteUnfortunately, our guests have not yet left any reviews for this hotel, but you can read reviews from Booking.com.
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Questions of the users
About Jw Marriott Hotel Surabaya
What type of accommodations are available for parties looking to book multiple rooms for families traveling together?
12 March 2024
Connecting rooms can be arranged in the Deluxe Premium category, which includes one King bed and one Twin bed, providing ample space for families traveling with children.
Is early check-in available at JW Marriott Hotel Surabaya, and how is it managed?
22 April 2024
Early check-in is possible on a subject-to-availability basis when guests arrive. It is advisable to inquire upon arrival for availability.
Does the hotel offer recreational facilities for children?
28 April 2024
Yes, a Kids' Club is available on the 4th floor, providing complimentary access for guests. It features various activities tailored for younger visitors.
What dining options are available for guests with dietary restrictions, particularly regarding halal meals?
10 May 2024
All dining facilities at JW Marriott Hotel Surabaya serve halal meals, ensuring that guests with dietary preferences are well catered for.
Are there specific services for guests in need of a quiet and exclusive space during their stay?
15 June 2024
The hotel's Executive Lounge offers a relaxing environment with personalized check-in and check-out services, along with complimentary breakfasts and evening canapés.
Can transportation be arranged from the hotel to nearby attractions?
8 July 2024
The concierge team is able to assist in arranging transportation and tours to popular attractions, including nature spots like Bromo.
How accessible is the hotel for guests with mobility challenges?
20 July 2024
JW Marriott Hotel Surabaya is designed with accessibility in mind, featuring elevators, accessible entrances, and designated areas to accommodate guests with mobility concerns.
Is there anywhere nearby to go for shopping or entertainment while staying at the hotel?
5 August 2024
Yes, the hotel is conveniently located near Tunjungan Plaza, a major shopping mall in the city center, ideal for both shopping and entertainment.
Are additional fees incurred for overnight guests who might require an extra bed?
15 September 2024
An extra bed can be provided at a cost of IDR 605,000 net per night, which includes breakfast for one person.
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