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From97US$ /night
Check-in
05Mar2026Select date
Check-out
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Rooms and Guests2 Guests, 1 Room
Key details

About the Hotel

78 Beishan Road, Hangzhou, China, 310007
-
Next to the West Lake
Very good
7.8
9.0
/10
4.0
4.2
/5

Location

The hotel is situated along the banks of the West Lake, a UNESCO World Heritage site. This prime location provides guests seamless access to scenic walking paths and historic temples. Nearby attractions include Leifeng Pagoda and the tranquil gardens of the West Lake Cultural Landscape.

Rooms

Shangri-La Hangzhou offers 383 guest rooms, including 19 suites, each with stunning lake views. Rooms feature traditional Chinese design blended with contemporary conveniences. Guests can choose from Horizon Club Rooms that provide exclusive lounge access and additional benefits.

Dining

The hotel features a range of dining options including Shang Palace, which serves Cantonese cuisine, and the all-day dining restaurant, Coffee Garden. Guests can also unwind at the Lobby Lounge, offering afternoon tea and a selection of pastries. Each dining venue emphasizes fresh local ingredients to enhance the culinary experience.

Wellness

The hotel includes a comprehensive fitness center and a well-appointed indoor pool for guest relaxation. Spa services offer a variety of treatments designed to rejuvenate, including traditional Chinese therapies. Guests can also practice mindfulness in the serene gardens surrounding the hotel.

Business Facilities

The hotel features a dedicated business center equipped with the latest technology for meetings and events. For larger gatherings, there are multiple function rooms and a grand ballroom available. Professional event planning assistance ensures smooth coordination for corporate gatherings.

Highlights

Location: West Lake with scenic walking paths .

Rooms: 383 guest rooms with lake views .

Dining: Shang Palace for Cantonese cuisine .

Wellness: Indoor pool & spa services .

“What strikes me most about the Shangri-La Hangzhou is its privileged position on West Lake's north shore, offering both immediate access to the water and expansive garden views. While some might note the need for cosmetic updates, the property's charm lies in its established elegance and exceptional service, particularly the attentive care from staff who remember returning guests; I think it's the kind of place where the warmth of the hospitality outweighs any minor aesthetic concerns.”
Hotel logo
James DavidEditor-in-Chief at Tohotel
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Select your room type

Shangri-La Hangzhou - The Back Garden Of West Lake offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Hill view King Bed Room
2 persons
390 sq. feet 
1 King-size bed
Shower
Heating
Lakeside King Bed Room
2 persons
390 sq. feet 
1 King-size bed
Shower
Heating
Horizon Hillview King Bed Room
2 persons
390 sq. feet 
1 King-size bed
Shower
Heating
Lakeside Twin Bed Room
2 persons
390 sq. feet 
2 Single beds
Shower
Heating
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Facilities

Shangri-La Hangzhou - The Back Garden Of West Lake offers amenities for your comfortable stay and unforgettable experiences
Facilities: Very good
7.2/10Review score

General

  • No smoking on site
  • Internet access
  • Free parking
  • Safe deposit box
  • 24-hour reception
  • VIP check-in/ -out
  • Express check-in/ -out
  • No pets allowed
  • Rooms/ Facilities for disabled
  • Wheelchair access
  • 24-hour security
  • Luggage storage
  • Lift
  • Currency exchange
  • ATM/Cash machine
  • Smoke detectors
  • Electric vehicle charging station
  • Fire extinguishers
  • Key card access

Sports & Fitness

  • Fitness centre
  • Cycling

Guest Parking

  • Electric kettle

Services

  • Paid airport shuttle
  • Room service
  • Housekeeping
  • Car hire
  • Laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Grocery shopping service
  • Welcome drink
  • Happy hour

Dining

  • In-room breakfast
  • Restaurant
  • Snack bar
  • Packed lunches
  • Special diet menus

Business

  • Business centre
  • Meeting/ Banquet facilities
  • Fax/Photocopying

Children

  • Cots
  • Children's buffet
  • Children's play area

Facilities for people with disabilities

  • Toilet for disabled
  • Bathroom for disabled

Spa & Leisure

  • Sun terrace
  • Garden area

Room features

  • Free Wi-Fi in rooms
  • Air conditioning
  • Heating
  • Mini-bar
  • Soundproofed rooms
  • Sitting area
  • Dressing area
  • Terrace
  • Garden furniture
  • Tea and coffee facilities
  • Dining table
  • Ironing facilities

Bathroom

  • Separate tub and shower
  • Free toiletries
  • Bathroom telephone
  • Sink

Self-catering

  • Electric kettle

Media

  • Flat-screen TV
  • Direct dial telephone
  • AM/FM alarm clock

Room decor

  • Carpeted floor
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Dining Onsite

At Shangri-La Hangzhou, a delightful array of dining options awaits, where guests can savor the essence of both American and Asian cuisine and enjoy the rich flavors of African and Chinese dishes. Each venue offers a warm ambiance, making it perfect for family gatherings, romantic dinners, or simply a casual meal.
Shangri-La Hangzhou - The Back Garden Of West Lake Restaurant photo
Shangri-La Hangzhou - The Back Garden Of West Lake Restaurant photo
Shangri-La Hangzhou - The Back Garden Of West Lake Restaurant photo

咖啡苑

American and Asian
Ambiance
A blend of family-friendly and romantic settings, combining traditional elements with modern touches, ideal for all occasions.
Key Offerings
Guests can indulge in a variety of meals from breakfast through dinner and enjoy a delightful high tea experience. The relaxed atmosphere is perfect for unwinding with loved ones.
Reservation
Not needed.
Open for Breakfast, Lunch, Dinner, and High Tea.

香宫

African and Chinese (Vegetarian options available)
Ambiance
A cozy dining space that invites families and couples alike, reflecting both traditional and modern aesthetics.
Key Offerings
Dining experiences available for lunch and dinner, featuring vegetarian delicacies infused with local and international flavors, enhancing the authenticity of the culinary journey.
Reservation
Recommended.
Open for Lunch and Dinner.

Shangri-La Hangzhou - The Back Garden Of West Lake Location

78 Beishan Road, Hangzhou, China, 310007
Map view
78 Beishan Road, Hangzhou, China, 310007
Nearby
No.80 Beishan Road
Yue Fei Mausoleum
900 ft
Gushan Road
Gu Shan
900 ft
No.25 Gushan Road
Zhejiang provincial museum
900 ft
No.10 Gushan Road
Hangzhou China Science Museum of Printing
800 ft
89 Beishan Rd
Quyuanfenghe
1600 ft
Zhejiang Museum
900 ft
Park
Zhongshan Park
900 ft
China
Tomb of Yue Fei
1000 ft
Restaurants
Starbucks
800 ft
XiHuQu BeiShan Jie 82Hao Zhu Su YuanNei
Jin Sha
4300 ft
Four Seasons Hotel Hangzhou at West Lake
Explore Hangzhou
Your Guide to Hangzhou's Highlights
Top Attractions
Activities
Dining
Entertainment
Yue Fei Mausoleum
4 minutes' walk
A historic site dedicated to the patriotic general Yue Fei, featuring beautiful gardens and commemorative sculptures.
Zhejiang Provincial Museum
5 minutes' walk
A museum showcasing Zhejiang's rich history and culture, with free admission and informative exhibits.
West Lake
50 minutes' walk
A UNESCO World Heritage Site known for its stunning scenery and serene atmosphere, ideal for leisurely walks.
Hiking at Baoshi Mountain
19 minutes' walk
An invigorating hike offering panoramic views of West Lake, ideal for adventure seekers and nature lovers.
Relaxing at Hangzhou Botanical Garden
30 minutes' walk
A tranquil space filled with diverse plant species, perfect for a peaceful stroll or a picnic spot.
Starbucks
3 minutes' walk
A cozy spot for coffee lovers, featuring a range of beverages and light snacks in a friendly environment.
Costa Coffee
8 minutes' walk
Offering a vibrant atmosphere, this café serves delicious coffee and pastries, perfect for a quick break.
Live Music at Room 88
10 minutes' drive
A popular venue featuring live performances ranging from jazz to pop, known for its lively atmosphere.
Theater Shows at Hangzhou Grand Theatre
15 minutes' drive
An architectural marvel hosting a variety of performances including ballet, opera, and theatrical productions.
Getting around
City Centre
Hangzhou35 min  ·  1.8 mi
Airports
Hangzhou Xiaoshan International Airport (HGH)50 min  ·  20.7 mi
Train
Hangzhou chengzhan railway station7 min  ·  2.8 mi
Underground
Wulinmen32 min  ·  1.6 mi
Longxiangqiao32 min  ·  1.6 mi
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Property information and rules
Check-in
from 14:00-23:59
Check-out
until 12 pm
Guest Parking
Private parking is possible on site for free.
Internet
High-speed internet access is available in the hotel rooms for free.
Breakfast
You can start your day with a full breakfast, which costs CNY 184 per person per day. 
Children & extra beds
Maximum capacity of extra beds in a room is 1. 
Pets
Pets are not allowed.
Year renovated:
2009
Number of floors:
7
Number of rooms:
192

Reviews and Ratings

Feedback about Shangri-La Hangzhou - The Back Garden Of West Lake from previous guests about their experience.
Review score
Based on 64 verified reviews
7.9/10
Very good
79%
Recommend
Breakfast
8.4/10
Cleanliness
7.8/10
Comfort
8.2/10
Facilities
7.2/10
Location
9.4/10
Paid Wi-Fi
8.3/10
Staff
8.6/10
Value for money
7.1/10
Pros
Perfect location
Helpful staff
Great breakfast
Clean hotel
Cons
Ancient facilities
Cigarette smoke
Noisy room
Guest reviews
based on 951 reviews
4/5
based on 126 reviews
7.8/10
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Rooms and Guests2 Guests, 1 Room