Four Seasons Hotel Hangzhou At West Lake, Hangzhou ➤ Reviews, Rooms & Prices 2026

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Key details

About the Hotel

5 Lingyin Road, Hangzhou, China, 310013

Steps from the historic Yue Fei Temple

Perfect

9.2

9.8

/10

5.0

4.8

Loved by Four Seasons Hotel Hangzhou At West Lake guests

Beautiful gardens
Excellent service
Spacious rooms
Delicious food

"The hotel owns a private garden besides Westlake, so you can enjoy a peaceful time for your wandering."

Min from China

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"The hotel's architecture, rooted in the heritage of West Lake Hangzhou, was absolutely beautiful and added a unique charm to our experience."

Leon from Singapore

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"The boat ride from the private dock is a must try since the other side of the West Lake is full of large boats."

Happiness44998450295

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Amenities

Four Seasons Hotel Hangzhou at West Lake offers a tranquil enclave with beautiful Chinese gardens, lotus ponds, and mist-covered lagoons. Guests can explore the area on complimentary bicycles, allowing for a custom route through the scenic surroundings. The hotel also features a tranquil SPA with treatments inspired by traditional Chinese practices, such as the Emperor's rituals and tea ceremonies.

Rooms

The hotel offers a variety of luxurious accommodations including Garden Terrace Rooms and West Lake Suites, which provide views of serene gardens and private ponds. Guests can choose from one-bedroom villas equipped with a private pool, fitness center, and indoor swimming pools. Each room is designed with traditional Chinese elements and modern aesthetics, enhancing the stay's overall experience.

Location

Situated along the banks of the legendary West Lake, the hotel is only a 10-minute drive from the city center and within a UNESCO World Heritage site. Guests can board traditional wooden boats for scenic explorations on the lake, passing by historical temples and picturesque bridges. Its central location offers easy access to cultural treasures, including Leifeng Pagoda and the West Lake Museum.

Dining

Culinary experiences include dining at Jin Sha, known for traditional Zhejiang cuisine crafted by Executive Chef Wang Yong, who brings local flavors to life. The West Lake Bistro serves Italian fare, homemade pasta, and an extensive wine selection, all with lovely views of the landscaped gardens. Guests can also enjoy breakfast on a wooden boat floating on the picturesque waters of West Lake.

Family-Friendly

Four Seasons Hotel Hangzhou offers family-friendly accommodations with spacious suites and villas that feature private gardens for kids to explore. The Nature Discovery Family Getaway package includes a guided boat tour and daily breakfast, enhancing quality time together. Families can also enjoy special experiences like tea-picking in Longjing and customized meal options for children on request.

Highlights

Location: UNESCO World Heritage site, 10-minute drive from city center

Rooms: One-Bedroom Villa with Private Pool for extra privacy

Dining: Jin Sha offers traditional Zhejiang cuisine

Amenities: Tranquil SPA with Emperor-inspired treatments

Activities: Complimentary bicycles for scenic exploration

Family-Friendly: Nature Discovery Family Getaway package

“Four Seasons Hotel Hangzhou At West Lake earns its reputation. I'm particularly drawn to its exclusive boat rides and culinary experiences crafted by a celebrated chef, elements that root the hotel deeply within its locale. It's a serene escape where Hangzhou's cultural heart truly comes to life.”

James DavidEditor-in-Chief at Tohotel

Location: Perfect

9.5/10Review score

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Highlights from guests

Children's AmenitiesFamily Paradise

We were amazed to find a play tent set up in our room, along with board games and special snacks for the kids.

David Chen from United States

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DiningJinsha's excellence

The Cantonese dim sum at the Black Pearl Jinsha restaurant was a delightful surprise during breakfast. Freshly made and delicious!

Mei Lin from Singapore

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Room FeaturesDetailed Comfort

The room had mosquito repellent, soothing ointment, and even a steamer. A new fruit basket appeared daily.

Elsa Schmidt from Germany

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Guest ParkingEasy Arrival

From the moment we arrived, the concierge took care of everything, ensuring a seamless transition from car to check-in.

Kenji Tanaka from Japan

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Select your room type

Four Seasons Hotel Hangzhou At West Lake offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Garden View Room Double

2 persons

680 sq. feet

2 Double beds

Shower

Coffee machine

room details

Garden Terrace Room Double

2 persons

790 sq. feet

2 Double beds

Shower

Coffee machine

room details

Premier Garden View Room Double

2 persons

680 sq. feet

2 Double beds

Shower

Coffee machine

room details

Panorama King Room Garden View

2 persons

865 sq. feet

1 King-size bed

Shower

Coffee machine

room details

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Facilities

Four Seasons Hotel Hangzhou At West Lake offers amenities for your comfortable stay and unforgettable experiences

Facilities: Perfect

9.3/10Review score

General

Non-smoking rooms
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
24-hour security
Luggage storage
Locker room
Lift
Currency exchange
ATM/Cash machine
Hairdresser
Smoke detectors
Fire extinguishers
Key card access

Sports & Fitness

Fitness centre
Cycling

Guest Parking

Electric kettle

Services

Room service
Housekeeping
Car hire
Laundry
Dry cleaning
Tours/Ticket assistance

Dining

In-room breakfast
Restaurant
Bar/ Lounge area
Outdoor dining area

Business

Business centre
Meeting/ Banquet facilities
Fax/Photocopying

Children

Cots
Babysitting/Child services
Children's menu
Children's play area
Game room

Spa & Leisure

Indoor swimming pool
Sun terrace
Garden area
Spa & wellness centre
Jacuzzi
Facial
Treatment room
Beauty treatment
Full body massage
Foot massage
Shallow end

Room features

Free Wi-Fi in rooms
Air conditioning
Heating
Mini-bar
Soundproofed rooms
Sitting area
Dressing area
Patio
Terrace
Tea and coffee facilities
Dining table
Ironing facilities

Bathroom

Free toiletries
Bathroom telephone

Self-catering

Electric kettle

Media

Flat-screen TV
Direct dial telephone
AM/FM alarm clock

Room decor

Carpeted floor

Dining Onsite

At Four Seasons Hotel Hangzhou At West Lake, guests can indulge in remarkable culinary experiences that celebrate the authentic flavors of China. With beautifully designed spaces offering views of the lush gardens and lagoon, each dining option reflects a blend of tradition and innovation, perfect for intimate dinners or larger gatherings.

Four Seasons Hotel Hangzhou At West Lake Restaurant photo

Jin Sha

Cantonese and traditional Chinese

Ambiance

Elegant setting with private dining rooms filled with natural light and views of the garden and lagoon, enhancing a sense of romance and kinship.

Key Offerings

Signature dishes feature Shanghainese braised pork with abalone and creative dim sum. Exclusive selection of specialty wines and teas accompanies delectable meals, further enriching the dining experience.

Reservation

Recommended

Lunch and dinner: Monday to Sunday, 11:30 - 14:00 & 17:30 - 21:00.

Four Seasons Hotel Hangzhou At West Lake Location

5 Lingyin Road, Hangzhou, China, 310013

Map view

5 Lingyin Road, Hangzhou, China, 310013

City landmarks

Landmark

West Lake

3.2 mi

Landmark

Zhejiang provincial museum

3400 ft

Garden

Hangzhou Botanical Garden

1.0 mi

Landmark

Baochu Pagoda

1.3 mi

Landmark

China National Tea Museum

1.4 mi

Landmark

Lingyin Temple

1.8 mi

Park

Leifeng Pagoda; Leifeng Pagoda in the Sunset

1.6 mi

Marina

Bai Causeway

1.2 mi

Landmark

Yue Fei Mausoleum

1.1 mi

Landmark

Hangzhou China Science Museum of Printing

3200 ft

Landmark

Gu Shan

1.1 mi

Landmark

Yanggong Dike

3900 ft

Park

Zhongshan Park

2200 ft

Landmark

Guo's Garden

3300 ft

Landmark

Three Pools Mirroring the Moon

1.2 mi

Event hall

Tomb of Wu Song

5000 ft

Park

West Lake Colored Port View Fish Garden

1.5 mi

Landmark

Hangzhou Parterre

2600 ft

Landmark

Shuangfeng Chayun Scenic Resort

2600 ft

Landmark

Guozhuang Scenic Spot

2900 ft

Landmark

Baopu Taoist Temple

5100 ft

Landmark

Zhejiang Museum

1.1 mi

Landmark

Duan Bridge

1.2 mi

University

Zhejiang University

1.7 mi

Landmark

Ping Hu Qiu Yue

1.8 mi

Landmark

Hanmeilin Are Museum

1.1 mi

Nearby

80 Beishan Rd

Yue Fei Temple

1600 ft

Marina

Su Causeway

1600 ft

89 Beishan Rd

Quyuanfenghe

1600 ft

China

Tomb of Yue Fei

1600 ft

Restaurants

WL Bistro

900 ft

1/F

Starbucks

4300 ft

XiHuQu BeiShan Jie 82Hao Zhu Su YuanNei

Lou WaiLou

4600 ft

30 Gushan Rd

Amigo Restaurant & Bar

3000 ft

8 Yugu Road

Explore Hangzhou

Yue Fei Temple

6 minutes' walk

Yue Fei Temple pays homage to the patriotic general Yue Fei. Featuring intricate carvings and a serene atmosphere.

Su Causeway

6 minutes' walk

Su Causeway offers picturesque views, ideal for strolls. Beautifully lined with willows and seasonal flowers.

Hangzhou Botanical Garden

20 minutes' walk

Hangzhou Botanical Garden features extensive plant collections and scenic paths showcasing the region's biodiversity.

Lingyin Temple

30 minutes' walk

Lingyin Temple is one of China's most significant Buddhist temples, known for its stunning architecture and tranquil surroundings.

Dragon Well Tea Picking

10-minute drive

Experience tea picking at nearby plantations. Seasonal tours available, providing insight into Hangzhou's famed tea culture.

Biking Around West Lake

25 minutes' walk

Biking provides an exhilarating way to explore the scenic paths of West Lake. Bicycle rentals are available near the lake.

Jin Sha

7 minutes' walk

Jin Sha offers exquisite local cuisine. The ambience is elegant, with signature dishes like Dongpo pork and fresh seafood.

Lou WaiLou

17 minutes' walk

Lou WaiLou specializes in Hangzhou cuisine with a view by the lake. Known for its Beggar's Chicken and dim sum.

Hangzhou Grand Theatre

15 minutes' drive

Hangzhou Grand Theatre hosts performances ranging from opera to concerts. A modern architectural gem with diverse events.

Banshan Jiu Jiu Bar

10-minute drive

A lively bar with a vibrant atmosphere, featuring live music and cocktail specials suitable for both families and adults.

Getting around

City Centre

Hangzhou6 min · 2.2 mi

Airports

Hangzhou Xiaoshan International Airport (HGH)53 min · 21.7 mi

Train

Hangzhou Railway Station9 min · 3.4 mi

Underground

Wulinmen5 min · 2.1 mi

Xueyuan Road6 min · 2.2 mi

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Property information and rules

Check-in

from 15:00-23:59

Check-out

until 12 pm

Guest Parking

No parking available.

Internet

Wireless internet is available in the hotel rooms for free.

Breakfast

The hotel offers a full breakfast at the price of CNY 308.02 per person per day.

Children & extra beds

Maximum capacity of extra beds in a room is 1.

Pets

Pets are not allowed.

Languages

English, Chinese

Year renovated:

2010

Number of rooms:

Reviews and Ratings

Feedback about Four Seasons Hotel Hangzhou At West Lake from previous guests about their experience.

Review score

Based on 85 verified reviews

9.5/10

Perfect

98%

Recommend

Breakfast

10.0/10

Cleanliness

9.6/10

Comfort

9.7/10

Facilities

9.3/10

Free Wi-Fi

9.1/10

Location

9.5/10

Paid Wi-Fi

10.0/10

Staff

9.3/10

Value for money

8.5/10

Pros

Peaceful atmosphere

Kind staff

High-quality food

Beautiful garden

Attentive staff

Cons

Traffic jams

High prices

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Questions of the users

About Four Seasons Hotel Hangzhou At West Lake

Does my reservation come with breakfast included?

25 March 2024

The hotel offers a buffet breakfast for CNY 238 plus a 15% service charge and applicable taxes per person. Breakfast is not included in the room rate.

Are there family rooms available that connect?

11 April 2024

The hotel features connecting family rooms for families traveling together, providing convenience for guests.

Is it possible for a family of four to share a twin room?

15 April 2024

Yes, a twin room can accommodate your family of four, and an extra bed can be added for one child at no additional cost.

What arrangement can be made for three adults sharing a room?

30 April 2024

A king or twin room can accommodate three adults with an extra bed, which measures 1m x 2m. An additional charge of CNY 250 plus 16.6% tax per night applies for the extra bed.

Can bicycles be rented to explore around the hotel?

10 May 2024

Guests can enjoy complimentary bicycles to explore the scenic area surrounding West Lake, making it easy to visit nearby attractions.

What experiences does the hotel offer for discovering local culture?

20 May 2024

The hotel organizes unique experiences such as a Dragon-Well tea journey or boat meditation on West Lake to enhance your cultural exploration.

Are there spa treatments available for relaxation after exploring?

5 June 2024

The hotel features a tranquil spa offering a range of treatments inspired by traditional Chinese practices, perfect for unwinding after a day of activities.

Is there a dining option for experiencing local Zhejiang cuisine?

12 June 2024

Yes, the hotel's signature restaurant, Jin Sha, serves authentic Zhejiang flavors, expertly crafted to give guests a taste of local culinary traditions.

What amenities are available for guests with children?

20 June 2024

The hotel provides family-friendly amenities such as babysitting services, children's menus, and engaging activities for kids to enjoy.

What is the best way to reach the hotel from the airport?

15 July 2024

For convenience, guests can opt for pre-arranged limousine services that offer airport transfers to and from the hotel.