Four Seasons Hotel Hangzhou At West Lake, Hangzhou ➤ Reviews, Rooms & Prices 2026

Name: Four Seasons Hotel Hangzhou At West Lake, Hangzhou
Address: 5 Lingyin Road, Hangzhou, Zhejiang, 310013
Price range: US$488+
Rating: 9.4

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Four Seasons Hotel Hangzhou At West Lake Exterior photo

Four Seasons Hotel Hangzhou At West Lake Room photo

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Key details

About the Hotel

5 Lingyin Road, Hangzhou, 310013

Steps from the historic Yue Fei Temple

Perfect

9.4

9.8

/10

5.0

4.8

Loved by Four Seasons Hotel Hangzhou At West Lake guests

Beautiful gardens

Excellent service

Spacious rooms

Delicious food

"The hotel owns a private garden besides Westlake, so you can enjoy a peaceful time for your wandering."

Min from China

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"The hotel's architecture, rooted in the heritage of West Lake Hangzhou, was absolutely beautiful and added a unique charm to our experience."

Leon from Singapore

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"The boat ride from the private dock is a must try since the other side of the West Lake is full of large boats."

Happiness44998450295

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5-Star Luxury Retreat by West Lake

Location

Four Seasons Hotel Hangzhou at West Lake is set along the banks of the fabled West Lake, a UNESCO World Heritage site. The hotel is only a 10-minute drive from the city center and offers easy access to prominent landmarks like Leifeng Pagoda and the West Lake Museum. Guests may begin their experience with a traditional wooden boat ride while enjoying gourmet snacks and tea.

Rooms

Accommodations include Garden Terrace Rooms and Lagoon Suites, each offering unique views and outdoor connections to nature. The One-Bedroom Villa features its own private swimming pool, indoor gym, and cinema for an enhanced experience. Every room and villa merges traditional Chinese architecture with contemporary decor, providing visual harmony with the surrounding landscape.

Dining

The hotel offers several dining options, including Jin Sha, which specializes in traditional Zhejiang cuisine, and West Lake Bistro, known for its homemade pasta. Guests can opt for private dining experiences in one of the 11 standalone rooms located around the lagoon. Additionally, culinary experiences may include breakfast served on a sleek wooden boat.

Wellness

The hotel's spa, designed with intricate Chinese details, provides treatments inspired by ancient rituals and local ingredients. Guests can participate in outdoor Tai Chi sessions, guided yoga classes, and soothing massage treatments. Amenities include an indoor pool and tranquil gardens for relaxation and meditation.

Family-Friendly Amenities

Family-oriented offerings include the Nature Discovery Family Getaway, allowing families to explore Hangzhou together. The nearby attractions and curated bike routes serve as interactive experiences for children and adults alike. In-room services can accommodate families, ensuring comfort and convenience during the stay.

Highlights

Location: UNESCO World Heritage site

Rooms: One-Bedroom Villa with Private Pool

Dining: Jin Sha specializing in Zhejiang cuisine

Wellness: Tranquil SPA with treatments inspired by ancient rituals

Family-Friendly Amenities: Nature Discovery Family Getaway

Experience: Private dining on a traditional wooden boat

“Four Seasons Hotel Hangzhou At West Lake earns its reputation. I'm particularly drawn to its exclusive boat rides and culinary experiences crafted by a celebrated chef, elements that root the hotel deeply within its locale. It's a serene escape where Hangzhou's cultural heart truly comes to life.”

Anna BlackEditor-in-Chief at Tohotel

Location: Perfect

9.6/10Review score

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Highlights from guests

Children's AmenitiesFamily Paradise

We were amazed to find a play tent set up in our room, along with board games and special snacks for the kids.

David Chen from United States

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DiningJinsha's excellence

The Cantonese dim sum at the Black Pearl Jinsha restaurant was a delightful surprise during breakfast. Freshly made and delicious!

Mei Lin from Singapore

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Room FeaturesDetailed Comfort

The room had mosquito repellent, soothing ointment, and even a steamer. A new fruit basket appeared daily.

Elsa Schmidt from Germany

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Guest ParkingEasy Arrival

From the moment we arrived, the concierge took care of everything, ensuring a seamless transition from car to check-in.

Kenji Tanaka from Japan

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Select your room type

Four Seasons Hotel Hangzhou At West Lake offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Garden View Room Double
2 persons
63 sq. feet
2 Double beds
Air conditioning
Bathtub
room details
Garden Terrace Room Double
2 persons
73 sq. feet
2 Double beds
Air conditioning
Balcony
room details
Premier Garden View Room Double
2 persons
63 sq. feet
2 Double beds
Air conditioning
Balcony
room details

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Check-in/ Check-out

Facilities

Four Seasons Hotel Hangzhou At West Lake offers amenities for your comfortable stay and unforgettable experiences

Facilities: Perfect

9.4/10Review score

General

Non-smoking rooms
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
24-hour security
Luggage storage
Locker room
Lift
Currency exchange
ATM/Cash machine
Hairdresser
Smoke detectors
Fire extinguishers
Key card access

Sports & Fitness

Fitness centre
Cycling

Guest Parking

Electric kettle

Services

Room service
Housekeeping
Car hire
Laundry
Dry cleaning
Tours/Ticket assistance

Dining

In-room breakfast
Restaurant
Bar/ Lounge area
Outdoor dining area

Business

Business centre
Meeting/ Banquet facilities
Fax/Photocopying

Children

Cots
Babysitting/Child services
Children's menu
Children's play area
Game room

Spa & Leisure

Indoor swimming pool
Sun terrace
Garden area
Spa & wellness centre
Jacuzzi
Facial
Treatment room
Beauty treatment
Full body massage
Foot massage
Shallow end

Room features

Free Wi-Fi in rooms
Air conditioning
Heating
Mini-bar
Soundproofed rooms
Sitting area
Dressing area
Patio
Terrace
Tea and coffee facilities
Dining table
Ironing facilities

Bathroom

Free toiletries

Self-catering

Electric kettle

Media

Flat-screen TV
AM/FM alarm clock

Room decor

Carpeted floor

Dining Onsite

At Four Seasons Hotel Hangzhou At West Lake, guests can indulge in remarkable culinary experiences that celebrate the authentic flavors of China. With beautifully designed spaces offering views of the lush gardens and lagoon, each dining option reflects a blend of tradition and innovation, perfect for intimate dinners or larger gatherings.

Jin Sha
Cantonese and traditional Chinese
Ambiance
Elegant setting with private dining rooms filled with natural light and views of the garden and lagoon, enhancing a sense of romance and kinship.
Key Offerings
Signature dishes feature Shanghainese braised pork with abalone and creative dim sum. Exclusive selection of specialty wines and teas accompanies delectable meals, further enriching the dining experience.
Reservation
Recommended
Lunch and dinner: Monday to Sunday, 11:30 - 14:00 & 17:30 - 21:00.

Four Seasons Hotel Hangzhou At West Lake Location

5 Lingyin Road, Hangzhou, 310013

Explore Hangzhou

Yue Fei Temple

6 minutes' walk

Yue Fei Temple pays homage to the patriotic general Yue Fei. Featuring intricate carvings and a serene atmosphere.

Su Causeway

6 minutes' walk

Su Causeway offers picturesque views, ideal for strolls. Beautifully lined with willows and seasonal flowers.

Hangzhou Botanical Garden

20 minutes' walk

Hangzhou Botanical Garden features extensive plant collections and scenic paths showcasing the region's biodiversity.

Lingyin Temple

30 minutes' walk

Lingyin Temple is one of China's most significant Buddhist temples, known for its stunning architecture and tranquil surroundings.

Dragon Well Tea Picking

10-minute drive

Experience tea picking at nearby plantations. Seasonal tours available, providing insight into Hangzhou's famed tea culture.

Biking Around West Lake

25 minutes' walk

Biking provides an exhilarating way to explore the scenic paths of West Lake. Bicycle rentals are available near the lake.

Jin Sha

7 minutes' walk

Jin Sha offers exquisite local cuisine. The ambience is elegant, with signature dishes like Dongpo pork and fresh seafood.

Lou WaiLou

17 minutes' walk

Lou WaiLou specializes in Hangzhou cuisine with a view by the lake. Known for its Beggar's Chicken and dim sum.

Hangzhou Grand Theatre

15 minutes' drive

Hangzhou Grand Theatre hosts performances ranging from opera to concerts. A modern architectural gem with diverse events.

Banshan Jiu Jiu Bar

10-minute drive

A lively bar with a vibrant atmosphere, featuring live music and cocktail specials suitable for both families and adults.

Getting around

City Centre
Hangzhou 6 min · 2.1 mi
Airports
Hangzhou Xiaoshan International (HGH) 50 min · 20.6 mi
Train
Hangzhou chengzhan railway station 8 min · 3.3 mi
Underground
Wulinmen 5 min · 1.9 mi
Longxiangqiao 6 min · 2.1 mi

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Property information and rules

Check-in

from 15:00-23:59

Check-out

until 12 pm

Guest Parking

No parking available.

Internet

Wireless internet is available in the hotel rooms for free.

Breakfast

The hotel offers a full breakfast at the price of CNY 336.0 per person.

Children & extra beds

Maximum capacity of extra beds in a room is 1.

Pets

Pets are not allowed.

Languages

English, Chinese

Year renovated:

2010

Number of rooms:

Reviews and Ratings

Feedback about Four Seasons Hotel Hangzhou At West Lake from previous guests about their experience.

Review score

Based on 128 verified reviews

9.6 /10

Perfect

98 %

Recommend

Cleanliness

9.6/10

Comfort

9.7/10

Facilities

9.4/10

Free WiFi

10.0/10

Location

9.6/10

Staff

9.6/10

Value for money

8.7/10

Pros

Peaceful atmosphere

Kind staff

High-quality food

Beautiful garden

Attentive staff

Cons

Traffic jams

High prices

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Questions of the users

About Four Seasons Hotel Hangzhou At West Lake

Does my reservation come with breakfast included?

25 March 2024

The hotel offers a buffet breakfast for CNY 238 plus a 15% service charge and applicable taxes per person. Breakfast is not included in the room rate.

Are there family rooms available that connect?

11 April 2024

The hotel features connecting family rooms for families traveling together, providing convenience for guests.

Is it possible for a family of four to share a twin room?

15 April 2024

Yes, a twin room can accommodate your family of four, and an extra bed can be added for one child at no additional cost.

What arrangement can be made for three adults sharing a room?

30 April 2024

A king or twin room can accommodate three adults with an extra bed, which measures 1m x 2m. An additional charge of CNY 250 plus 16.6% tax per night applies for the extra bed.

Can bicycles be rented to explore around the hotel?

10 May 2024

Guests can enjoy complimentary bicycles to explore the scenic area surrounding West Lake, making it easy to visit nearby attractions.

What experiences does the hotel offer for discovering local culture?

20 May 2024

The hotel organizes unique experiences such as a Dragon-Well tea journey or boat meditation on West Lake to enhance your cultural exploration.

Are there spa treatments available for relaxation after exploring?

5 June 2024

The hotel features a tranquil spa offering a range of treatments inspired by traditional Chinese practices, perfect for unwinding after a day of activities.

Is there a dining option for experiencing local Zhejiang cuisine?

12 June 2024

Yes, the hotel's signature restaurant, Jin Sha, serves authentic Zhejiang flavors, expertly crafted to give guests a taste of local culinary traditions.

What amenities are available for guests with children?

20 June 2024

The hotel provides family-friendly amenities such as babysitting services, children's menus, and engaging activities for kids to enjoy.

What is the best way to reach the hotel from the airport?

15 July 2024

For convenience, guests can opt for pre-arranged limousine services that offer airport transfers to and from the hotel.