Are children allowed at the hotel, and are there beds or cribs available for them?
02 January 2024
Rollaway beds and cribs are available for guests traveling with children.
75 photos
Kempinski Hotel Cancun, Cancun
314US$
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Key details
About the Hotel
Retorno Del Rey 36,
Cancun,
Mexico,
77500,
Quintana Roo
- Close to the beach
Perfect
9.2
9.4
4.6
4.2
Loved by Kempinski Hotel Cancun guests
"The paid beach beds were very comfortable and food service to the beach was the best we have experienced."
"Not only does housekeeping clean the room, they fold clothes you've left out, line up your toiletries and shoes, organize your belongings on the dresser, etc."
"The spa hot tub, cold tub, and massage service."
Accommodations
Kempinski Hotel Cancún offers an array of luxurious rooms, including
Dining Options
The hotel is home to several notable restaurants, including the AAA Five Diamond restaurant
Wellness and Spa
Business and Events
The hotel hosts versatile indoor and outdoor event spaces, accommodating business meetings and social celebrations. Attendees benefit from
Location
Kempinski Hotel Cancún is situated along the
Highlights
Location: Stunning ocean views along white sands
Dining: AAA Five Diamond restaurant Fantino
Wellness: KAYANTÁ Spa treatments with Mayan ingredients
Business: Shoreside event spaces with personalized service
Accommodations: Club Seafront Rooms with lounge access
“This beachfront hotel, a recipient of the AAA Five-Diamond Award, distinguishes itself through its commitment to luxury and personalized service, even going so far as to assist guests with room changes to ensure their comfort. From exclusive beach cabanas to chef-led culinary experiences, the level of attention suggests an intent to immerse guests in a world of refined hospitality and relaxation.”
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Select your room type
Kempinski Hotel Cancun offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Deluxe Seafront Double Room
2 persons
445 sq. feet
2 Double beds
Bathtub
Balcony
room details
Deluxe Seaside Double Room
2 persons
445 sq. feet
2 Double beds
Bathtub
Balcony
room details
Deluxe Seafront King Room
2 persons
445 sq. feet
1 King-size bed
Bathtub
Balcony
room details
Club Seafront Double Room
2 persons
445 sq. feet
2 Double beds
Bathtub
Balcony
room details
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Price and Room Availability Calendar
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Facilities
Kempinski Hotel Cancun offers amenities for your comfortable stay and unforgettable experiences
General
- No smoking on site
- Free Wi-Fi in public areas
- Parking
- Safe deposit box
- 24-hour reception
- VIP check-in/ -out
- Express check-in/ -out
- No pets allowed
- Rooms/ Facilities for disabled
- Wheelchair access
- 24-hour security
- Luggage storage
- Locker room
- Private beach
- Lift
- Currency exchange
- ATM/Cash machine
- Hairdresser
- Coffee shop
- Smoke detectors
- Fire extinguishers
- Key card access
Sports & Fitness
- Fitness centre
- Tennis court
- Golf course
- Yoga class
- Sports trainer
Services
- Paid airport shuttle
- Valet parking
- Room service
- Housekeeping
- Car hire
- Laundry
- Dry cleaning
- Tours/Ticket assistance
- Shops/Commercial services
- Welcome drink
Dining
- In-room breakfast
- Restaurant
- Snack bar
- Bar/ Lounge area
- Special diet menus
Business
- Meeting/ Banquet facilities
- Fax/Photocopying
Children
- Babysitting/Child services
- Children's buffet
- Children's play area
- Kids club
Facilities for people with disabilities
- Toilet for disabled
Spa & Leisure
- Heated swimming pool
- Outdoor swimming pool
- Beach access
- Beach umbrellas
- Sun loungers
- Live entertainment
- Garden area
- Spa & wellness centre
- Solarium
- Sauna
- Steam room
- Jacuzzi
- Pedicure
- Manicure
- Waxing
- Body scrub
- Facial
- Treatment room
- Body wraps
- Back massage
- Head massage
- Full body massage
- Foot massage
- Pool with view
- Shallow end
- Make up services
Room features
- Air conditioning
- Heating
- Sitting area
- Garden furniture
- Tea and coffee facilities
- Ironing facilities
Bathroom
- Separate tub and shower
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Dining Onsite
Kempinski Hotel Cancun offers a diverse culinary landscape that caters to every palate. From gourmet fine dining to casual beachside bites, guests can embark on a flavorful journey showcasing local ingredients and global inspirations throughout the day and evening.
Fantino
Mediterranean, Seafood
Ambiance
Traditional, Romantic
Key Offerings
Delight in a thoughtfully curated Tasting Menu featuring exquisite Mediterranean dishes, perfect for an intimate dinner setting.
Reservation
recommended
Dinner: 18:30 - 23:00 (Monday to Saturday)
The Club Grill
International
Ambiance
Traditional
Key Offerings
Savor a range of international flavors, with an emphasis on high-quality ingredients and masterful preparation in a cozy setting.
Reservation
recommended
Dinner: 18:30 - 23:00 (Monday to Saturday)
Casitas
American, Seafood, Steakhouse
Ambiance
Romantic
Key Offerings
Indulge in a delectable array of steaks and fresh seafood, all served in a romantic atmosphere that enhances the dining experience.
Reservation
recommended
Dinner: 19:00 - 23:00 (Monday to Saturday)
El Café Mexicano
Mexican
Ambiance
Casual
Key Offerings
Enjoy hearty Mexican breakfasts and light lunches, ideal for guests looking for an authentic yet relaxed dining experience.
Reservation
not needed
Breakfast, Lunch: 07:00 - 17:00 (Monday to Saturday)
D-Lounge
Seafood, Sushi
Ambiance
Modern
Key Offerings
Experience vibrant sushi creations and a lively atmosphere, perfect for evening gatherings and cocktail hours with a diverse drink menu.
Reservation
recommended
Dinner, Cocktail hour: 17:00 - 00:00 (Monday to Saturday)
The Caribe Bar and Grill
American
Ambiance
Family friendly
Key Offerings
A go-to spot for families, serving casual American fare from breakfast through dinner, providing a relaxed dining environment.
Reservation
not needed
Breakfast, Lunch, Dinner: 09:00 - 18:00 (Monday to Saturday)
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Kempinski Hotel Cancun Location
Retorno Del Rey 36,
Cancun,
Mexico,
77500,
Quintana Roo
Map view
Retorno Del Rey 36,
Cancun,
Mexico,
77500,
Quintana Roo
City landmarks
Museum
Mayan Museum of Cancun
1.4
mi
Landmark
Avenida Kukulkan
3900 ft
Museum
Museo Subacuatico de Arte
2400 ft
Mall
Luxury Avenue
3500 ft
Landmark
Museo Sensorial del Tequila
3800 ft
Mall
Kukulcan Plaza
3500 ft
Beach
Playa Marlin
5100 ft
Shopping Area
Luxury Avenue Cancun
3300 ft
Aquarium
Interactive Aquarium
1.2
mi
Museum
Cancun Wax Museum
1.3
mi
Landmark
Yamil Lu'um Archeological Site
1.3
mi
Landmark
Scorpion's Temple ruins
1.3
mi
Landmark
Extreme Games Cancun
3200 ft
Landmark
Marlin Beach
4300 ft
Shopping Area
Fashion Harbour
1.2
mi
Mall
La Madonna
1.2
mi
Park
arte Garden
1.3
mi
Museum
Parque Maya Cancun
1.4
mi
Landmark
Museo de Arte Popular Mexicano
1.9
mi
Landmark
Laguna Nichupte
1.7
mi
Beach
Playa Delfines
2.3
mi
Landmark
El Rey Archaeological Zone
2.3
mi
Landmark
Parque Ventura Cancun
1.9
mi
Landmark
Iberostar Cancun Golf Course
2.1
mi
Landmark
Water Park at The Grand
2.3
mi
Night club
Coco Bongo
3.1
mi
Landmark
Cancun Convention Center
3.2
mi
Beach
Chac Mool Beach
2.8
mi
Nearby
Blvd. Kukulcan
Dolphinaris Cancun
1700 ft
Night club
H Roof
1500 ft
Restaurants
Harry's
1500 ft
Blvd. Kukulcan Km. 14.2 No. 1 Zona Hotelera
Puerto Madero
1200 ft
Blvd. Kukulcan Km 14.1 Hotel Zone
Fantino
100 ft
Calle Retorno Del Rey # 36 The Ritz-Carlton
The Caribe Bar & Grill
100 ft
Retorno del Rey #36
Lobby Lounge at Ritz Carlton Cancun
100 ft
The Ritz-Carlton
Porfirio's Cancun
1600 ft
Boulevard Kukulcan 14. 2 No. 1 Zona Hotelera
El Cafe Mexicano
100 ft
Hotel Ritz Carlton Calle Retorno Del Rey 36 Retorno del Rey #36
Casitas
100 ft
Calle Retorno Del Rey # 36 Zona Hotelera
Nebbiolo Ristorante
1100 ft
Blvd. Kukulcan Km. 14.5 Lote 38
Olio
1200 ft
Boulevard Kukulcan Km 14.5 Mza.13 Retorno del Rey Lote 38 38B Secrets The Vine Cancun Resort & Spa
Secrets The Vine Cancun
1200 ft
Boulevard Kukulcan Km 14.5 Lote 38
Vicente Asador De Brasa
2100 ft
Blvd Kukulcan Km 12
Explore Cancun
Local Highlights
Museo Subacuatico de Arte
9-minute walk
An underwater museum featuring stunning sculptures. Offers unique snorkeling and diving experiences.
Luxury Avenue
13-minute walk
High-end shopping destination with designer brands. Perfect for luxury enthusiasts and fashion lovers.
Avenida Kukulkan
15-minute walk
The main avenue of Cancun flanked by shops, restaurants, and entertainment. A vibrant hub for visitors.
Extreme Games Cancun
15-minute walk
An adventure park with thrilling activities like zip-lining and obstacle courses. Great for adrenaline seekers.
Harry's
6-minute walk
Upscale steakhouse known for its high-quality cuts and extensive wine list. Reservations recommended.
Puerto Madero
5-minute walk
Offers Argentinian cuisine in a refined setting. Signature dishes include grilled meats and seafood.
H Roof
6-minute walk
Stylish rooftop bar featuring sunsets and cocktails. Regular live music events create a lively atmosphere.
Interactive Aquarium
25-minute walk
Family-friendly venue with sea life exhibits and touch pools. Engaging experiences for children and adults.
Getting around
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Property information and rules
Check-in
from 15:00-23:59
Check-out
until 12 pm
Guest Parking
Private parking is possible on site at USD 20 per day.
Internet
Wireless internet is available in public areas for free.
Breakfast
A full breakfast is served at the price of US$40 per person per day.
Children & extra beds
There are no cots provided in a room.
Pets
Pets are not allowed.
Languages
English, Spanish, Japanese, Russian
Year renovated:
2006
Number of floors:
9
Number of rooms:
363
Former name
The Ritz-Carlton, Cancun
Reviews and Ratings
Feedback about Kempinski Hotel Cancun from previous guests about their experience.
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Pros
Impeccably clean interior
Attentive staff
Delicious breakfast
Cons
Poor service
False room descriptions
Guest reviewsOpen reviewsQuestions of the users
About Kempinski Hotel Cancun
Is this resort an all-inclusive property, or do I need to pay for meals separately?
15 February 2024
The resort offers an European Plan, and there are meal plans that include food and beverage outlets. For detailed inquiries, it's best to reach out for clarification.
What benefits come with booking a stay at the Club Level?
10 March 2024
Guests at the Club Level enjoy five complimentary food and beverage presentations throughout the day, including breakfast, light lunch, afternoon tea, hors d'oeuvres, and a candy cart.
Are there room options available that can accommodate families or larger groups?
20 April 2024
The hotel offers connecting rooms, suites, and even a three-bedroom suite suitable for larger families.
How much is the transportation cost from the airport to the hotel, and what meal package options do you have?
25 May 2024
Transportation service is $150 USD for a round trip. The Endless Flavors meal package includes three meals daily.
Can guests dine outdoors during their stay, and are there options aside from beach chair service?
05 June 2024
Yes, outdoor dining is available at the restaurant Casitas, which offers an excellent experience by the beach.
Are guests required to wear masks in public areas of the hotel?
15 July 2024
Face masks are required in all public areas to ensure the safety of all guests.
Is the food included in the room rate, or will there be additional charges for each meal?
12 August 2024
The hotel operates on an European Plan; therefore, meals are not included unless a specific meal plan is booked.
What are the size dimensions for the rooms available at this hotel?
22 September 2024
Regular rooms are approximately 41 m², while suites are around 82 m².
What amenities are offered in the hotel's laundry service, and is there an iron and ironing board in the rooms?
30 October 2024
Laundry service is available, and each room is equipped with an iron and ironing board.Next best alternative
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