Are children allowed at the hotel, and are there beds or cribs available for them?
02 January 2024
Rollaway beds and cribs are available for guests traveling with children. 110 photos
Kempinski Hotel Cancun, Cancun
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Key details
About the Hotel
Retorno Del Rey 36, Cancun, 77500,
- Close to the beach
Perfect
9.2
9.4
4.6
4.3
5-star luxury beachfront resort in Cancún
Accommodations
Kempinski Hotel Cancún offers an array of luxurious rooms, including
Dining Options
The hotel is home to several notable restaurants, including the AAA Five Diamond restaurant
Wellness and Spa
Business and Events
The hotel hosts versatile indoor and outdoor event spaces, accommodating business meetings and social celebrations. Attendees benefit from
Location
Kempinski Hotel Cancún is situated along the
Highlights
Location: Stunning ocean views along white sands
Dining: AAA Five Diamond restaurant Fantino
Wellness: KAYANTÁ Spa treatments with Mayan ingredients
Business: Shoreside event spaces with personalized service
Accommodations: Club Seafront Rooms with lounge access
“This beachfront hotel, a recipient of the AAA Five-Diamond Award, distinguishes itself through its commitment to luxury and personalized service, even going so far as to assist guests with room changes to ensure their comfort. From exclusive beach cabanas to chef-led culinary experiences, the level of attention suggests an intent to immerse guests in a world of refined hospitality and relaxation.”
Select your room type
Kempinski Hotel Cancun offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
- Deluxe Seafront Double Room2 persons41 sq. feet2 Double bedsAir conditioningBalconyroom details
- Deluxe Seaside Double Room2 persons41 sq. feet2 Double bedsAir conditioningBalconyroom details
- Deluxe Seafront King Room2 persons41 sq. feet1 King-size bedAir conditioningBalconyroom details
Show all rooms
Price and Room Availability Calendar
Check availability and prices for your dates now!
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Check-in/ Check-out
Facilities
Kempinski Hotel Cancun offers amenities for your comfortable stay and unforgettable experiences
General
- No smoking on site
- Free Wi-Fi in public areas
- Parking
- Safe deposit box
- 24-hour reception
- VIP check-in/ -out
- Express check-in/ -out
- No pets allowed
- Rooms/ Facilities for disabled
- Wheelchair access
- 24-hour security
- Luggage storage
- Locker room
- Private beach
- Lift
- Currency exchange
- ATM/Cash machine
- Hairdresser
- Coffee shop
- Smoke detectors
- Fire extinguishers
- Key card access
Sports & Fitness
- Fitness centre
- Tennis court
- Golf course
- Yoga class
- Sports trainer
Services
- Paid airport shuttle
- Valet parking
- Room service
- Housekeeping
- Car hire
- Laundry
- Dry cleaning
- Tours/Ticket assistance
- Shops/Commercial services
- Welcome drink
Dining
- In-room breakfast
- Restaurant
- Snack bar
- Bar/ Lounge area
- Special diet menus
Business
- Meeting/ Banquet facilities
- Fax/Photocopying
Children
- Babysitting/Child services
- Children's buffet
- Children's play area
- Kids club
Facilities for people with disabilities
- Toilet for disabled
Spa & Leisure
- Heated swimming pool
- Outdoor swimming pool
- Beach access
- Beach umbrellas
- Sun loungers
- Live entertainment
- Garden area
- Spa & wellness centre
- Solarium
- Sauna
- Steam room
- Jacuzzi
- Pedicure
- Manicure
- Waxing
- Body scrub
- Facial
- Treatment room
- Body wraps
- Back massage
- Head massage
- Full body massage
- Foot massage
- Pool with view
- Shallow end
- Make up services
Room features
- Air conditioning
- Heating
- Mini-bar
- Sitting area
- Garden furniture
- Tea and coffee facilities
- Ironing facilities
Bathroom
- Separate tub and shower
- Free toiletries
Media
- Flat-screen TV
- AM/FM alarm clock
Show more
Dining Onsite
Kempinski Hotel Cancun offers a diverse culinary landscape that caters to every palate. From gourmet fine dining to casual beachside bites, guests can embark on a flavorful journey showcasing local ingredients and global inspirations throughout the day and evening.
Kempinski Hotel Cancun Location
Retorno Del Rey 36, Cancun, 77500,
Explore Cancun
Local Highlights
Museo Subacuatico de Arte
9-minute walk
An underwater museum featuring stunning sculptures. Offers unique snorkeling and diving experiences.
Dolphinaris Cancun
6-minute walk
An interactive place to swim and get close to dolphins. Educational programs available for all ages.
Luxury Avenue
13-minute walk
High-end shopping destination with designer brands. Perfect for luxury enthusiasts and fashion lovers.
Avenida Kukulkan
15-minute walk
The main avenue of Cancun flanked by shops, restaurants, and entertainment. A vibrant hub for visitors.
Beaches
3-minute walk
Access beautiful Playa Beach for sunbathing and water activities. Ideal for relaxation and family fun.
Extreme Games Cancun
15-minute walk
An adventure park with thrilling activities like zip-lining and obstacle courses. Great for adrenaline seekers.
Harry's
6-minute walk
Upscale steakhouse known for its high-quality cuts and extensive wine list. Reservations recommended.
Puerto Madero
5-minute walk
Offers Argentinian cuisine in a refined setting. Signature dishes include grilled meats and seafood.
H Roof
6-minute walk
Stylish rooftop bar featuring sunsets and cocktails. Regular live music events create a lively atmosphere.
Interactive Aquarium
25-minute walk
Family-friendly venue with sea life exhibits and touch pools. Engaging experiences for children and adults.
Getting around
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Property information and rules
Check-in
from 15:00-23:59
Check-out
until 12 pm
Guest Parking
Private parking is possible on site at true.
Internet
Wireless internet is available in public areas for free.
Breakfast
A full breakfast is served at the price of USD 39.0 per person.
Children & extra beds
There are no cots provided in a room.
Pets
Pets are not allowed.
Languages
English, Spanish, Japanese, Russian
Year renovated:
2006
Number of floors:
9
Number of rooms:
363
Former name
The Ritz-Carlton, Cancun
Reviews and Ratings
Feedback about Kempinski Hotel Cancun from previous guests about their experience.
Show moreShow less
Pros
Impeccably clean interior
Attentive staff
Delicious breakfast
Cons
Poor service
False room descriptions
Guest reviewsbased on 981 reviews
Stella from Sweden
Couple
Deluxe Seaside King Room
4 nights in November 2025
|
Reviewed: January 08, 2026
6/10
adequate stay with some drawbacks
amazing breakfasts perfect location shaded pool outdated furnishings
I enjoyed the amazing breakfasts each morning . They set the tone for fantastic days. the location was perfect with easy access to the beach and local attractions. i appreciated the service and staff that were excellent. the hotel is well maintained.
during my visit, i found that the entire pool area was completely shaded by 4 pm. this is due to the hotel structure and where the sun sets. the room furnishings are outdated and the blankets provided were overly washed, thin and worn.
0 Helpful
James from United Kingdom
Couple
Deluxe Seafront King Room
5 nights in November 2025
|
Reviewed: November 30, 2025
8.5/10
fantastic stay with great service
healthy option poolside menu gym equipment
the food was wonderful, especially the sunday breakfast buffet. they had healthy and non-alcoholic options from the poolside menu. the gym was large with a lot of equipment. the hotel felt intimate, relaxed and always well-kept. there was plenty of seating everywhere i went.
my room was nice, but it could have benefited from some updates. the furnishings seemed a little dated. it was clean, but a refresh would elevate the experience. i hope they consider modernizing the rooms soon.
Dining
9/10
breakfast offers omelets made to order by a chef. the dinner menu includes a local catch of the day, grouper. the dining options provide flexibility with varied selections and consistently great service.
Rooms
8/10
rooms include a bed and shower. rooms were upgraded upon arrival as a surprise. housekeeping keeps the rooms clean. rooms provide essential comfort with attention to cleanliness.
0 Helpful
|
Show more reviews
Questions of the users
About Kempinski Hotel Cancun
Is this resort an all-inclusive property, or do I need to pay for meals separately?
15 February 2024
The resort offers an European Plan, and there are meal plans that include food and beverage outlets. For detailed inquiries, it's best to reach out for clarification. What benefits come with booking a stay at the Club Level?
10 March 2024
Guests at the Club Level enjoy five complimentary food and beverage presentations throughout the day, including breakfast, light lunch, afternoon tea, hors d'oeuvres, and a candy cart. Are there room options available that can accommodate families or larger groups?
20 April 2024
The hotel offers connecting rooms, suites, and even a three-bedroom suite suitable for larger families. How much is the transportation cost from the airport to the hotel, and what meal package options do you have?
25 May 2024
Transportation service is $150 USD for a round trip. The Endless Flavors meal package includes three meals daily. Can guests dine outdoors during their stay, and are there options aside from beach chair service?
05 June 2024
Yes, outdoor dining is available at the restaurant Casitas, which offers an excellent experience by the beach. Is the food included in the room rate, or will there be additional charges for each meal?
12 August 2024
The hotel operates on an European Plan; therefore, meals are not included unless a specific meal plan is booked. What are the size dimensions for the rooms available at this hotel?
22 September 2024
Regular rooms are approximately 41 m2, while suites are around 82 m2. What amenities are offered in the hotel's laundry service, and is there an iron and ironing board in the rooms?
30 October 2024
Laundry service is available, and each room is equipped with an iron and ironing board.Next best alternative
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