Are children allowed at the hotel, and are there beds or cribs available for them?
02 January 2024
Rollaway beds and cribs are available for guests traveling with children.
75 photos
Kempinski Hotel Cancun, Cancun
251US$
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Key details
About the Hotel
Retorno Del Rey 36,
Cancun,
Mexico,
77500,
Quintana Roo
- Close to the beach
Perfect
9.1
9.4
4.5
4.3
Loved by guests
"The paid beach beds were very comfortable and food service to the beach was the best we have experienced."
"Not only does housekeeping clean the room, they fold clothes you've left out, line up your toiletries and shoes, organize your belongings on the dresser, etc."
"The spa hot tub, cold tub, and massage service."
Amenities
Kempinski Hotel Cancún sits along pristine white sands, providing direct access to the azure waters of the Caribbean Sea. The hotel showcases a range of dining options, including the
Rooms
The hotel boasts exquisitely appointed rooms, including the
Wellness
Dining
Dining options at the hotel include the casual
Business & Events
The hotel offers versatile
Highlights
Location: Direct access to the Caribbean Sea
Rooms: Club Seafront Room with oceanfront views
Dining: AAA 5-Diamond restaurant Fantino
Wellness: Kayantá Spa offers traditional treatments
Business: Versatile venues for meetings and events
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Select your room type
The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Deluxe Seafront Double Room
2 persons
41 m²
2 Double beds
Bathtub
Balcony
room details
Deluxe Seaside Double Room
2 persons
41 m²
2 Double beds
Bathtub
Balcony
room details
Club Seafront Double Room
2 persons
41 m²
2 Double beds
Bathtub
Balcony
room details
Deluxe Seaside King Room
2 persons
41 m²
1 King-size bed
Bathtub
Balcony
room details
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Price and Room Availability Calendar
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Getting around
A list of all available modes of transport
Facilities
The hotel offers amenities for your comfortable stay and unforgettable experiences
General
- No smoking on site
- Free Wi-Fi
- On-site car park
- Handicap parking
- Safe deposit box
- 24-hour reception
- VIP check-in/ -out
- Express check-in/ -out
- No pets allowed
- Rooms/ Facilities for disabled
- Wheelchair access
- 24-hour security
- Luggage storage
- Locker room
- Private beach
- Lift
- Currency exchange
- ATM/Cash machine
- Barber shop
- Coffee shop
- Smoke detectors
- Fire extinguishers
- Key card access
Sports & Fitness
- Fitness centre
- Tennis court
- Golf course
- Yoga class
- Sports trainer
Services
- Paid airport shuttle
- Valet parking
- Room service
- Housekeeping
- Car hire
- Laundry
- Dry cleaning
- Tours/Ticket assistance
- Shops/Commercial services
- Welcome drink
Dining
- In-room breakfast
- Restaurant
- Snack bar
- Bar/ Lounge area
- Special diet menus
Business
- Meeting/ Banquet facilities
- Fax/Photocopying
Children
- Babysitting/Child services
- Children's buffet
- Children's play area
- Kids club
Facilities for people with disabilities
- Toilet for disabled
Spa & Leisure
- Heated swimming pool
- Outdoor swimming pool
- Beach access
- Beach umbrellas
- Sun loungers
- Live entertainment
- Garden area
- Spa & wellness centre
- Solarium
- Sauna
- Steam room
- Jacuzzi
- Back massage
- Head massage
- Full body massage
- Foot massage
- Pool with view
- Shallow end
Room features
- Wi-Fi in rooms
- Air conditioning
- Heating
- Sitting area
- Garden furniture
- Tea and coffee facilities
- Ironing facilities
Bathroom
- Separate tub and shower
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Dining Onsite
Kempinski Hotel Cancun offers a diverse culinary landscape that caters to every palate. From gourmet fine dining to casual beachside bites, guests can embark on a flavorful journey showcasing local ingredients and global inspirations throughout the day and evening.
Fantino
Mediterranean, Seafood
Ambiance
Traditional, Romantic
Key Offerings
Delight in a thoughtfully curated Tasting Menu featuring exquisite Mediterranean dishes, perfect for an intimate dinner setting.
Reservation
recommended
Dinner: 18:30 - 23:00 (Monday to Saturday)
The Club Grill
International
Ambiance
Traditional
Key Offerings
Savor a range of international flavors, with an emphasis on high-quality ingredients and masterful preparation in a cozy setting.
Reservation
recommended
Dinner: 18:30 - 23:00 (Monday to Saturday)
Casitas
American, Seafood, Steakhouse
Ambiance
Romantic
Key Offerings
Indulge in a delectable array of steaks and fresh seafood, all served in a romantic atmosphere that enhances the dining experience.
Reservation
recommended
Dinner: 19:00 - 23:00 (Monday to Saturday)
El Café Mexicano
Mexican
Ambiance
Casual
Key Offerings
Enjoy hearty Mexican breakfasts and light lunches, ideal for guests looking for an authentic yet relaxed dining experience.
Reservation
not needed
Breakfast, Lunch: 07:00 - 17:00 (Monday to Saturday)
D-Lounge
Seafood, Sushi
Ambiance
Modern
Key Offerings
Experience vibrant sushi creations and a lively atmosphere, perfect for evening gatherings and cocktail hours with a diverse drink menu.
Reservation
recommended
Dinner, Cocktail hour: 17:00 - 00:00 (Monday to Saturday)
The Caribe Bar and Grill
American
Ambiance
Family friendly
Key Offerings
A go-to spot for families, serving casual American fare from breakfast through dinner, providing a relaxed dining environment.
Reservation
not needed
Breakfast, Lunch, Dinner: 09:00 - 18:00 (Monday to Saturday)
Location
Retorno Del Rey 36,
Cancun,
Mexico,
77500,
Quintana Roo
Map view
Retorno Del Rey 36,
Cancun,
Mexico,
77500,
Quintana Roo
City landmarks
Museum
Mayan Museum of Cancun
2.2
km
Landmark
Avenida Kukulkan
1.2
km
Museum
Museo Subacuatico de Arte
720 m
Mall
Luxury Avenue
1.1
km
Landmark
Museo Sensorial del Tequila
1.1
km
Mall
Kukulcan Plaza
1.0
km
Beach
Playa Marlin
1.6
km
Shopping Area
Luxury Avenue Cancun
980 m
Aquarium
Interactive Aquarium
2.0
km
Museum
Cancun Wax Museum
2.0
km
Landmark
Yamil Lu'um Archeological Site
2.2
km
Landmark
Scorpion's Temple ruins
2.2
km
Landmark
Extreme Games Cancun
960 m
Landmark
Marlin Beach
1.3
km
Shopping Area
Fashion Harbour
1.9
km
Mall
La Madonna
1.9
km
Park
arte Garden
2.0
km
Museum
Parque Maya Cancun
2.3
km
Landmark
Museo de Arte Popular Mexicano
3.0
km
Landmark
Laguna Nichupte
2.7
km
Beach
Playa Delfines
3.7
km
Landmark
El Rey Archaeological Zone
3.7
km
Landmark
Parque Ventura Cancun
3.0
km
Landmark
Iberostar Cancun Golf Course
3.4
km
Landmark
Water Park at The Grand
3.7
km
Night club
Coco Bongo
5.0
km
Landmark
Cancun Convention Center
5.2
km
Beach
Chac Mool Beach
4.5
km
Nearby
Blvd. Kukulcan
Dolphinaris Cancun
500 m
Night club
H Roof
430 m
Restaurants
Harry's
430 m
Blvd. Kukulcan Km. 14.2 No. 1 Zona Hotelera
Puerto Madero
360 m
Blvd. Kukulcan Km 14.1 Hotel Zone
Fantino
10 m
Calle Retorno Del Rey # 36 The Ritz-Carlton
The Caribe Bar & Grill
10 m
Retorno del Rey #36
Lobby Lounge at Ritz Carlton Cancun
10 m
The Ritz-Carlton
Porfirio's Cancun
480 m
Boulevard Kukulcan 14. 2 No. 1 Zona Hotelera
El Cafe Mexicano
30 m
Hotel Ritz Carlton Calle Retorno Del Rey 36 Retorno del Rey #36
Casitas
30 m
Calle Retorno Del Rey # 36 Zona Hotelera
Nebbiolo Ristorante
330 m
Blvd. Kukulcan Km. 14.5 Lote 38
Olio
340 m
Boulevard Kukulcan Km 14.5 Mza.13 Retorno del Rey Lote 38 38B Secrets The Vine Cancun Resort & Spa
Secrets The Vine Cancun
340 m
Boulevard Kukulcan Km 14.5 Lote 38
Vicente Asador De Brasa
610 m
Blvd Kukulcan Km 12
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Property information and rules
Check-in
from 15:00-23:59
Check-out
until 12 pm
Guest Parking
Private parking is possible on site at USD 20 per day.
Internet
Wireless internet is available in public areas for free.
Breakfast
A full breakfast is served at the price of US$40 per person per day.
Children & extra beds
There are no cots provided in a room.
Pets
Pets are not allowed.
Languages
English, Spanish, Japanese, Russian
Year renovated:
2006
Number of floors:
9
Number of rooms:
363
Former name
The Ritz-Carlton, Cancun
Questions of the users
About Kempinski Hotel Cancun
Is this resort an all-inclusive property, or do I need to pay for meals separately?
15 February 2024
The resort offers an European Plan, and there are meal plans that include food and beverage outlets. For detailed inquiries, it's best to reach out for clarification.
What benefits come with booking a stay at the Club Level?
10 March 2024
Guests at the Club Level enjoy five complimentary food and beverage presentations throughout the day, including breakfast, light lunch, afternoon tea, hors d'oeuvres, and a candy cart.
Are there room options available that can accommodate families or larger groups?
20 April 2024
The hotel offers connecting rooms, suites, and even a three-bedroom suite suitable for larger families.
How much is the transportation cost from the airport to the hotel, and what meal package options do you have?
25 May 2024
Transportation service is $150 USD for a round trip. The Endless Flavors meal package includes three meals daily.
Can guests dine outdoors during their stay, and are there options aside from beach chair service?
05 June 2024
Yes, outdoor dining is available at the restaurant Casitas, which offers an excellent experience by the beach.
Are guests required to wear masks in public areas of the hotel?
15 July 2024
Face masks are required in all public areas to ensure the safety of all guests.
Is the food included in the room rate, or will there be additional charges for each meal?
12 August 2024
The hotel operates on an European Plan; therefore, meals are not included unless a specific meal plan is booked.
What are the size dimensions for the rooms available at this hotel?
22 September 2024
Regular rooms are approximately 41 m², while suites are around 82 m².
What amenities are offered in the hotel's laundry service, and is there an iron and ironing board in the rooms?
30 October 2024
Laundry service is available, and each room is equipped with an iron and ironing board.Next best alternative
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