The Reef 28 Hotel & Spa (Adults Only), Playa del Carmen ➤ Reviews, Rooms & Prices 2026

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The Reef 28 Hotel & Spa (Adults Only) Playa del Carmen Exterior photo View of the resort

The Reef 28 Hotel & Spa (Adults Only) Playa del Carmen Exterior photo The photo shows a bright and spacious hotel room with a modern and elegant design. The focal point is a large bed with a white headboard, dressed in crisp white linens and a long green runner. Several pillows adorn the bed, including brown and beige

The Reef 28 Hotel & Spa (Adults Only) Playa del Carmen Exterior photo The photo shows a modern and spacious living area, likely within a hotel or vacation rental. The room has a light and airy feel, with white walls and light-colored marble flooring.

The main feature of the room is a large, comfortable-looking white

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Key details

About the Hotel

1 Avenida Nte & Calle 28 Nte,, Playa del Carmen, Mexico, 77720

Steps from the beach

Great

8.1

8.6

/10

4.2

3.7

Loved by The Reef 28 Hotel & Spa (Adults Only) guests

Attentive staff
Delicious breakfast buffet
Rooftop vibes
Modern rooms

"The rooftop is really nice with a great view - the pictures do not flatter the hotel."

Almog from Israel

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"The Food! You can only dream of having great quality food and alcohol in all inclusive, and it was beyond our expectations."

Almog from Israel

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"The room included a beautiful bathtub, full shower, very soft bed with great views of the town and ocean."

Kosette S from United States

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Amenities

The Reef 28 Hotel & Spa offers a rooftop infinity pool with breathtaking views of the Caribbean Sea and a vibrant bar area for relaxation. Guests can enjoy an on-site spa featuring diverse treatments drawn from ancient Mayan traditions. The hotel also provides personalized concierge services to enhance the guest experience.

Rooms

The hotel features 120 well-appointed luxury suites equipped with balconies overlooking the ocean or Playa del Carmen's vibrant surroundings. Every suite includes a modern design with comfortable seating, ideal for relaxing moments. Select suites offer swim-out access for an enjoyable pool experience directly from the room.

Dining Options

Guests can savor a variety of cuisines at the hotel's three distinct restaurants, including traditional Mexican and international dishes. The rooftop Sky Bar and Restaurant offers an exclusive dining experience with an extensive cocktail menu. Room service is available for those preferring a private meal in their suite.

Location

Located in the heart of Playa del Carmen, the hotel is steps away from pristine beaches and local shops. Key attractions such as the famous Fifth Avenue and Xcaret Park are easily accessible for leisure activities. The proximity enables guests to explore the vibrant culture and nightlife of the area seamlessly.

Wellness

The on-site spa at The Reef 28 offers an extensive menu of wellness treatments designed to rejuvenate and refresh. Guests can participate in yoga classes held on the beach, promoting relaxation and well-being. The fitness center is equipped with modern workout equipment for an energizing exercise routine.

Highlights

Location: Steps away from local shops

Rooms: 120 well-appointed luxury suites

Dining: Three distinct restaurants

Wellness: On-site spa with wellness treatments

Pool: Rooftop infinity pool with bar

“An adults-only environment cultivates a serene atmosphere, enhanced by personalized service, and the rooftop bar stands out. The location is ideal for exploring the vibrant downtown, with easy access to Playa del Carmen Beach. From what I explored, dining is a highlight, with options ranging from Mexican to Asian cuisines crafted by a renowned chef, and wellness facilities complete the experience.”

James DavidEditor-in-Chief at Tohotel

Location: Perfect

9.2/10Review score

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Highlights from guests

DiningFoodie Paradise

The all-inclusive package includes access to Asian, Italian, and Mexican restaurants with delicious, high-quality meals.

Kevin O'Malley from United States

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Spa & LeisureRelaxation Defined

The hydrotherapy pool is a must-do. Massages at the spa are amazing and create a very relaxing environment.

Maria Sanchez from Spain

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Room FeaturesSpacious Comfort

The rooms are very spacious, comfortable, and always clean, offering a relaxing and enjoyable stay.

Hiroki Tanaka from Japan

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Media & EntertainmentRooftop Vibes

The rooftop bar and pool offer great drinks, food, and ocean views, perfect for a lively evening.

Jean Dubois from France

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Select your room type

The Reef 28 Hotel & Spa (Adults Only) offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Luxurious Master Suite

2 persons

1080 sq. feet

1 King-size bed and 1 Sofa bed

Shower

Coffee machine

room details

Deluxe Junior Suite Partial Ocean View

2 persons

485 sq. feet

2 Double beds

Shower

Coffee machine

room details

Deluxe Junior Suite City View

2 persons

485 sq. feet

2 Double beds

Shower

Coffee machine

room details

Deluxe Junior Suite Work & Play

2 persons

485 sq. feet

2 Double beds

Shower

Coffee machine

room details

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Facilities

The Reef 28 Hotel & Spa (Adults Only) offers amenities for your comfortable stay and unforgettable experiences

Facilities: Great

8.4/10Review score

General

Non-smoking property
Free Wi-Fi
Parking
24-hour reception
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Adults only
Luggage storage
Locker room
Lift
Currency exchange
Multilingual staff
Smoke detectors
Fire extinguishers

Sports & Fitness

Fitness centre
Diving
Snorkelling
Billiard tables
Table tennis
Yoga class
Sports trainer

Services

Paid shuttle service
Valet parking
Room service
Housekeeping
Car hire
Tours/Ticket assistance
Welcome drink

Dining

Breakfast room
Restaurant
Snack bar
Bar/ Lounge area
Special diet menus

Business

Business centre
Meeting/ Banquet facilities

Children

Board games

Spa & Leisure

Infinity pool
Rooftop pool
Seasonal outdoor pool
Indoor swimming pool
Beach access
Beach umbrellas
Sun loungers
Live entertainment
Night club
Sun terrace
Spa & wellness centre
Sauna
Steam room
Jacuzzi
Pedicure
Manicure
Body scrub
Facial
Treatment room
Body wraps
Massage
Open-air bath

Room features

Air conditioning
VIP room facilities
Sitting area
Terrace
Garden furniture
Bottled water
Dining table
Trouser press

Bathroom

Free toiletries

Media

Flat-screen TV

Dining Onsite

The Reef 28 Hotel & Spa offers a delightful assortment of dining experiences that celebrate the rich culinary heritage of Mexico and Asia, all set in modern, inviting spaces. Guests can indulge in international flavors, unique dining atmospheres, and breathtaking views that enhance each meal.

The Reef 28 Hotel & Spa (Adults Only) Playa del Carmen Restaurant photo Restaurant interior

The Reef 28 Hotel & Spa (Adults Only) Playa del Carmen Restaurant photo The photo shows a spacious rooftop lounge area, likely belonging to a hotel or resort, with a wooden deck extending towards a bright blue sky. Several comfortable seating arrangements are scattered across the deck, including plush armchairs, sofas, a

The Reef 28 Hotel & Spa (Adults Only) Playa del Carmen Restaurant photo Interior of the restaurant

Cachito

Mexican fine dining

Ambiance

Modern and sophisticated, featuring a contemporary design perfect for intimate dinners.

Key Offerings

Savor an exclusive menu crafted by acclaimed Chef de Cuisine, Margarita Carrillo, showcasing authentic Mexican dishes.

Reservation

Reservations are recommended.

Open daily for lunch and dinner from 12:30 PM to 10:30 PM.

El Asiático

Asian fusion

Ambiance

Modern and chic, creating a serene environment for a relaxed yet upscale dining experience.

Key Offerings

Enjoy a selection of innovative Asian dishes, perfect for an evening of culinary exploration.

Reservation

Reservations are recommended.

Open for dinner on Tuesday, Thursday, and Saturday from 6:00 PM to 10:30 PM.

Veintiocho

International buffet

Ambiance

Bright and airy, this buffet restaurant offers a vibrant atmosphere for breakfast, lunch, and dinners.

Key Offerings

Delight in a sumptuous buffet featuring vegetarian, vegan, and gluten-free options, making it suitable for all dietary preferences.

Reservation

Reservations are not needed.

Open daily for breakfast from 7:00 AM to 11:00 AM and dinner from 6:00 PM to 10:30 PM.

Roof Top

Casual dining

Ambiance

A modern rooftop setting offering stunning city views and a lively atmosphere with upbeat music.

Key Offerings

Relax by the sparkling infinity pool while enjoying a selection of refreshing drinks and light bites.

Reservation

Reservations are not needed.

Open daily for lunch and dinner from 11:00 AM to 10:30 PM.

The Reef 28 Hotel & Spa (Adults Only) Location

1 Avenida Nte & Calle 28 Nte,, Playa del Carmen, Mexico, 77720

Map view

1 Avenida Nte & Calle 28 Nte,, Playa del Carmen, Mexico, 77720

City landmarks

Landmark

Quinta Avenida

2800 ft

Landmark

Los Fundadores Park

4900 ft

Museum

3D Museum of Wonders

3400 ft

Night club

Coco Bongo

2800 ft

Aquarium

Aquarium Beach

2100 ft

Landmark

Gaston Charo Art Gallery Playa del Carmen

3200 ft

Landmark

Sun Jaguar

3700 ft

Landmark

Galeria Lamanai

3600 ft

Landmark

Galeria de Arte 5ta Avenida

3900 ft

Church

Nuestra Senora del Carmen Catholic Church

1.3 mi

Landmark

La Sirena's Fine Mexican Handcrafts

4400 ft

Landmark

Martina Beach Club

3500 ft

Shopping Area

Plaza Calle Corazon

2100 ft

Store

MEGA Soriana

2300 ft

Landmark

The Union

2100 ft

Gallery

Riviera Art Gallery

5000 ft

Store

ME Dive Center

3200 ft

Nearby

Mall

Quinta Alegria Shopping Mall

1600 ft

Museum

Museo Frida Kahlo Playa Del Carmen

1400 ft

Beach

Mamita's Beach Club

1700 ft

Beach

Kool Beach Club

1000 ft

Gallery

La Galeria de Playa Art Gallery

300 ft

Avenida entre 24 y 34 calles 5a

Caminarte

300 ft

Beach

Playacar

1600 ft

Av Constituyentes esquina 5ta esquina 5ta Avenida

Ambarte

1400 ft

Calle 16 Entre 5ta Avenid y 10 Avenida a un lado del centro comercial Quinta Alegría

Arte en Playa

1400 ft

Gallery

Tierra Huichol

1700 ft

5ta Avenida Via 38 Building next to ACACAO

La 5ta Hacienda

1800 ft

Beach

Playa Mamitas

1100 ft

Shopping Area

Plaza Las Americas

1200 ft

Restaurants

Ah Cacao Chocolate Cafe

500 ft

5th Avenue with Constituyentes Between 38th and 40th streets

Micaela's

400 ft

5ta Avenida Between Calle 28 & Calle 30

Restaurante Cachito

200 ft

1 Avenida Nte Corner with 28 Nte street

Rockas Jamaican Kitchen

100 ft

Avenida 1 Between Calle 26 and Calle 28

El Diez

400 ft

Quinta Avenida Cor. Calle 30

Las Helodias

300 ft

Calle 28 Nte Mz 79 Lt 6 Local 2 y 3 entre 1a Nte y Calle Cozumel

Pepe's

400 ft

Conzumel

Senor Frog's Playa del Carmen

900 ft

Calle Quinta Avenida Calle 22 Norte

La Choperia

300 ft

Avenida 5

Corazon

400 ft

5ta Avenida Entre Calle 14 Y 14 Bis

Sushi Itto

400 ft

Calle Quinta Avenida S/N

Explore Playa del Carmen

Local Highlights

Quinta Avenida

11 minutes' walk

A vibrant shopping street lined with boutiques, restaurants, and cafes, perfect for strolling and people-watching.

3D Museum of Wonders

13 minutes' walk

An interactive museum featuring stunning 3D art that creates optical illusions, ideal for unique photo ops.

Coco Bongo

10 minutes' walk

A famous nightclub renowned for its dazzling shows and live entertainment, offering a vibrant nightlife experience.

Aquarium Beach

8 minutes' walk

A popular beach with calm waters, making it suitable for swimming and sunbathing, with nearby bars and eateries.

Water Sports

5 minutes' drive

Exciting options like snorkeling and parasailing are available at nearby beaches, perfect for thrill-seekers.

Yoga Classes

10 minutes' walk

Relaxing yoga sessions conducted on the beach offer a tranquil experience, with classes suitable for all levels.

Restaurante Cachito

1 minute' walk

A cozy spot serving authentic Mexican dishes, known for its welcoming atmosphere and hearty tacos.

Rockas Jamaican Kitchen

1 minute' walk

Casual dining focused on Jamaican cuisine, featuring fresh seafood and signature jerk dishes in a laid-back setting.

Gaston Charo Art Gallery

10 minutes' walk

An art gallery showcasing contemporary art with regular exhibits; great for art lovers and enthusiasts.

Playa del Carmen Beach Clubs

9 minutes' walk

Popular beach clubs like Mamita's offer sun, drinks, and live music, creating a lively atmosphere for all guests.

Getting around

City Centre

Playa del Carmen10 min · 2700 ft

Airports

Aeropuerto de Playa del Carmen (PCM)26 min · 1.3 mi

Cozumel (CZM)53 min · 21.8 mi

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Property information and rules

Check-in

from 15:00-23:59

Check-out

until 12 pm

Guest Parking

Private parking is possible on site for free.

Internet

Wireless internet is available in for free.

Children & extra beds

There are no cots provided in a room.

Pets

Pets are not allowed.

Number of floors:

Number of rooms:

234

Former name

the reef 28 - adults only - all suites - optional gourmet all inclusive

Reviews and Ratings

Feedback about The Reef 28 Hotel & Spa (Adults Only) from previous guests about their experience.

Review summary

Based on recent reviews

The Reef 28 is commonly praised for its excellent location, being just steps away from 5th Avenue and within easy walking distance of the beach and shops. Guests appreciate the spacious and clean rooms, some featuring suite layouts with great views. The rooftop pool, complete with a live DJ, bar, and food service, is a popular highlight; however, some guests have found the music repetitive. Guests also enjoyed the included breakfast buffet, as well as having access to sister resorts.

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Review score

Based on 1294 verified reviews

8.5/10

Great

83%

Recommend

Location

9.2/10

Comfort

8.8/10

Free Wi-Fi