Krystal Cancun, Cancun ➤ Reviews, Rooms & Prices 2025

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Key details

About the Hotel

Blvd. Kukulcan Km 9 Lotes 9 Y 9A Zona Ho, Cancun, Mexico, 77500

Next to the beach

Very good

7.7

7.1

/10

3.0

Loved by guests

Excellent beach
Friendly staff
Daily room cleaning
Delicious breakfast
Convenient location

"The beach is truly spectacular, with perfect white sand and turquoise water."

Hedy R from United States

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"The hotel is located walking distance from a lot of shops and restaurants which was very convenient."

sarah from United States

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"The beach is beautiful, the rooms are good and the breakfast was great."

Neli from North Macedonia

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Location

Krystal Cancun is strategically placed in Punta Cancun, close to shopping centers and dining options. The hotel is just a five-minute walk from Cancun's bustling nightlife and entertainment venues. Guests can easily reach local attractions, including bars, restaurants, and the Cancun Convention Center.

Rooms

The hotel offers 502 rooms designed to accommodate a variety of guests. Visitors can choose from different room categories, including Deluxe Ocean View and Family Studios, with options for up to four guests. Many rooms provide beautiful views of the Caribbean Sea, enhancing the experience.

Dining

On-site dining at Krystal Cancun includes four restaurants, featuring Mexican dishes at Hacienda El Mortero. Guests can enjoy an à la carte menu that highlights local flavors and international cuisine. The hotel also provides three bars with a wide selection of drinks, including specialty tequilas.

Family Amenities

Krystal Cancun caters to families with children through Kamp Krystal(R), offering supervised outdoor activities. The splash pool provides fun for kids, while adults can relax at the panoramic pool or adult-only jacuzzi. Family Studios are designed to comfortably accommodate larger groups and enhance the family vacation experience.

Wellness and Entertainment

The hotel features a gym equipped with treadmills and weights, allowing guests to maintain their fitness routine. A tranquil adults-only jacuzzi faces the sea, providing a relaxing escape. Nearby, local entertainment options such as Coco Bongo can be found within walking distance.

Highlights

Location: privileged area in Punta Cancun

Dining: four restaurants with Mexican specialties

Family-Friendly: Kamp Krystal(R) for outdoor activities

Wellness: adults-only jacuzzi facing the sea

“What stands out here is the prime beachfront location in Punta Cancun, steps from shopping and nightlife. The all-inclusive meal plans are extensive and the hacienda-style restaurant adds a touch of traditional Mexico, especially with live mariachi music. For those seeking a blend of relaxation and local culture, this could be a very good choice.”

James DavidEditor-in-Chief at Tohotel

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Family Studio Sea View

2 persons

435 sq. feet

1 King-size bed and 1 Sofa bed

Shower

Balcony

room details

Deal of the

2 persons

345 sq. feet

1 King-size bed

Shower

Air conditioning

room details

Standard Room Two Double Beds

2 persons

345 sq. feet

2 Double beds

Shower

Air conditioning

room details

Deluxe King Room

2 persons

345 sq. feet

1 King-size bed

Shower

Balcony

room details

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Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

General

No smoking on site
Free Wi-Fi
Parking
Safe deposit box
24-hour reception
No pets allowed
Rooms/ Facilities for disabled
24-hour security
Luggage storage
Lift
ATM/Cash machine
Hairdresser
Coffee shop
Smoke detectors
Fire extinguishers

Sports & Fitness

Fitness centre
Diving
Snorkelling
Golf course
Yoga class
Aerobics
Fishing

Services

Valet parking
Room service
Car hire
Laundry
Dry cleaning
Tours/Ticket assistance
Shops/Commercial services
Welcome drink
Happy hour

Dining

In-room breakfast
Restaurant
Poolside snack bar
Snack bar
Picnic area/ Tables
Dinner
Special diet menus

Business

Meeting/ Banquet facilities
Fax/Photocopying

Children

Cots
Babysitting/Child services
Board games
Children's menu
Children's pool
Children's play area
Kids club

Spa & Leisure

Infinity pool
Plunge pool
Beach access
Beach umbrellas
Sun loungers
Aqua park
Live entertainment
Sun terrace
Garden area
Spa & wellness centre
Solarium
Sauna
Jacuzzi
Pedicure
Manicure
Waxing
Body scrub
Facial
Body wraps
Massage
Shallow end
Make up services

Room features

Free Wi-Fi in rooms
Air conditioning
Mini-bar
Soundproofed rooms
Sitting area
Terrace
Garden furniture
Tea and coffee facilities
Ironing facilities

Bathroom

Free toiletries

Media

Flat-screen TV
AM/FM alarm clock

Dining Onsite

At Krystal Cancun, guests will delight in a rich tapestry of dining experiences, with an array of flavors from traditional Mexican cuisine to elegant Mediterranean dishes. Each venue offers a distinctive ambiance, inviting travelers to savor meals amid charming settings that reflect the vibrant spirit of Cancun.

Hacienda el Mortero

Mexican

Ambiance

Traditional hacienda-inspired setting that evokes the charm of Old Mexico.

Key Offerings

Indulge in high-end Mexican cuisine enlivened by the lively sounds of mariachis, creating an authentic atmosphere for brunch and dinner.

Reservation

Tuesday to Friday 6:00 - 23:00, Saturday 6:00 - 23:00, Sunday 9:00 - 14:00

Aquamarina

International

Ambiance

Family-friendly environment with a casual and relaxed vibe.

Key Offerings

Offering breakfast, lunch, and dinner, this restaurant is perfect for families, serving a diverse menu that caters to all tastes.

Reservation

Monday to Sunday 6:00 - 23:00

Las Velas

International

Ambiance

Inviting poolside bar with a family-friendly atmosphere.

Key Offerings

Enjoy breakfast, lunch, or dinner by the pool, as well as a swim-up bar for a refreshing treat in the water.

Reservation

Monday to Sunday 8:00 - 23:00

Mediterraneo

Mediterranean

Ambiance

Romantic dining setting perfect for intimate evenings.

Key Offerings

Savor sophisticated Mediterranean dishes for dinner, crafted to provide a culinary escape in a beautiful atmosphere.

Reservation

Yes

Monday, Wednesday to Sunday 18:00 - 23:00

Location

Blvd. Kukulcan Km 9 Lotes 9 Y 9A Zona Ho, Cancun, Mexico, 77500

Map view

Blvd. Kukulcan Km 9 Lotes 9 Y 9A Zona Ho, Cancun, Mexico, 77500

City landmarks

Landmark

Cancun Convention Center

2700 ft

Beach

Chac Mool Beach

4500 ft

Landmark

Arrecife Chitales

2700 ft

Landmark

Museo de Arte Popular Mexicano

1.4 mi

Landmark

Water Park at The Grand

5200 ft

Landmark

Parque Ventura Cancun

1.4 mi

Landmark

Yamil Lu'um Archeological Site

1.9 mi

Landmark

Scorpion's Temple ruins

1.9 mi

Beach

Playa Tortugas

1.6 mi

Aquarium

Interactive Aquarium

2.1 mi

Museum

Cancun Wax Museum

2.0 mi

Landmark

Sail Away Cancun

1.6 mi

Landmark

Bungee in Cancun

1.6 mi

Landmark

Playa Tortuga Ferry Terminal

1.6 mi

Harbour

Aquatours Cancun

1.7 mi

Landmark

Avenida Kukulkan

2.6 mi

Park

arte Garden

2.1 mi

Mall

La Madonna

2.1 mi

Beach

Playa Marlin

2.4 mi

Nearby

Night club

Coco Bongo

800 ft

Night club

Palazzo

100 ft

Night club

The City Nightclub

1800 ft

Beach

Playa Forum

1500 ft

Beach

Mandala Beach Club

1000 ft

Night club

Mandala Nightclub

1000 ft

Paseo Kukulcan km. 9.5 Zona Hotelera

Forum By The Sea

1300 ft

Night club

Daddy'O

1200 ft

Amusement Park

Delphinus Dreams

1100 ft

Punta Nizuc - Cancún 210

Playa Lagarto

1500 ft

Gallery

Galeria Balance Cancun

1800 ft

Restaurants

Hacienda El Mortero

700 ft

Blvd Kukulkal Km. 9.5

Vips

600 ft

Blvd Kukulkan Km. 9 Zona Hotelera

Wings Army

600 ft

Boulevard Kukulkan Km 9

El Mortero Restaurant

700 ft

Paseo Kukulcan Krystal Cancun

Monkey Business

800 ft

Boulevard Kukulcan Km 9

Hard Rock Cafe

1400 ft

Blvd. Kukulcan Km. 9.5 Zona Hotelera

Abolengo Cancun

800 ft

Boulevard Kukulkan

Hooters Party Center

700 ft

Boulevard Kukulcan KM 9 Lote 2 Zona Hotelera

Calypso"s Mexican Restaurant

1200 ft

Avenida Kukulkan Km 8.5 Next to Cancun Center

Explore Cancun

Experience Cancun

Coco Bongo

3 minutes' walk

Famous for its vibrant shows and nightlife, Coco Bongo offers a unique entertainment experience with live performances and DJs.

Chac Mool Beach

17 minutes walking

Chac Mool Beach features soft sands and clear waters, perfect for relaxation and water sports, with nearby beach clubs to enhance your visit.

Playa Forum

6 minutes' walk

A lively beachfront spot, Playa Forum is great for sunbathing, beach sports, and local restaurants that showcase fresh seafood dishes.

Museo de Arte Popular Mexicano

5 minutes' drive

Showcasing Mexican folk art, this museum offers insight into the country's culture with unique exhibits and affordable admission.

Water Sports at Chac Mool Beach

17 minutes walking

Engaging with thrilling water sports like jet skiing and parasailing, accessible at Chac Mool Beach with rentals available on-site.

Relaxing at Playa Forum

6 minutes' walk

A tranquil escape at Playa Forum, ideal for unwinding, sunbathing, and enjoying local cuisine beachside in a laid-back atmosphere.

Hacienda El Mortero

3 minutes' walk

This charming Mexican restaurant features traditional dishes, vibrant décor, and bathed in the essence of authentic local flavors.

Vips

3 minutes' walk

A casual eatery known for its extensive menu of international dishes and local favorites, perfect for families and any time of day.

The City Nightclub

7 minutes' walk

A premier nightclub featuring electrifying music and themed nights, perfect for nightlife enthusiasts looking for an exciting evening.

Mandala Beach Club

4 minutes' walk

A popular beach club offering live music, DJs, and pool parties, providing fun for visitors looking to enjoy Cancun's lively beach scene.

Getting around

City Centre

Cancun17 min · 6.8 mi

Airports

Cancun International Airport (CUN)36 min · 14.7 mi

Isla Mujeres, Quintana Roo (ISJ)40 min · 16.3 mi

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Property information and rules

Check-in

from 15:00-23:59

Check-out

until 12 pm

Guest Parking

Private parking is possible on site for free.

Internet

is available in for free.

Breakfast

You can start your day with a full breakfast, which costs US$20 per person per day.

Pets

Pets are not allowed.

Year renovated:

2012

Number of floors:

Number of rooms:

502

Questions of the users

About Krystal Cancun

What time of year offers the best beach experience at Krystal Cancún?

15 January 2024

The beach remains stunning year-round, making it a great destination no matter when you visit.

Is there an airport transfer service available for guests arriving at Krystal Cancún?

10 February 2024

There is no direct airport transfer service, but various shuttle companies and taxis are available at the airport for your convenience.

Can I get a pick-up from the airport and find out how much it would cost?

5 March 2024

While direct airport transfers are not offered, taxis and shuttle services from the airport can be arranged easily. Contact local services for pricing information.

Is there a requirement for a deposit during the check-in process?

20 April 2024

A deposit at check-in is not mandatory, providing flexibility for guests.

What does the all-inclusive package at Krystal Cancún cover?

12 May 2024

The all-inclusive package includes all meals, national beverages, minibar access, and room service, along with dinner reservations at the à la carte restaurants.

Is alcohol included in the all-inclusive package, and are imported options available?

8 June 2024

Yes, the all-inclusive plan covers both local and imported alcoholic beverages, although availability may be subject to regulation hours.

Are there any specific age requirements for booking a stay at Krystal Cancún?

15 July 2024

Guests must be at least 18 years old to make a reservation.

Is there a pool area designed for children at the hotel?

30 July 2024

Yes, Krystal Cancún features a designated children's pool for the little ones to enjoy.

How does the parking situation work for hotel guests?

14 August 2024

Parking is available for guests at no additional cost, though it is subject to availability.