Four Points By Sheraton Surabaya, Pakuwon Indah, Surabaya ➤ Reviews, Rooms & Prices 2026

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Four Points By Sheraton Surabaya, Pakuwon Indah Amenities photo

Four Points By Sheraton Surabaya, Pakuwon Indah Exterior photo

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Key details

About the Hotel

Pakuwon Mall, Jalan Puncak Indah Lontar No 2, Surabaya, Indonesia

Next to Pakuwon Mall

Perfect

9.1

9.8

/10

4.8

Loved by Four Points By Sheraton Surabaya, Pakuwon Indah guests

Speedy check in
Fine views
Excellent breakfast
Helpful staffs

"The hotel located jointed to Surabaya biggest Shopping Mall."

Zulkifli from Singapore

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"Direct access to Pakuwan Mall!"

Henry from Indonesia

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"We were pleasantly surprised with a complimentary upgrade to the junior suite."

Nur Sahirrah

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Location

Four Points By Sheraton Surabaya, Pakuwon Indah is located adjacent to Pakuwon Mall, facilitating a seamless shopping experience. The hotel has convenient access to the Satellite Toll Road, streamlining travel to various attractions in Surabaya. This upscale neighborhood positions the hotel favorably for business and leisure activities alike.

Dining

The hotel offers authentic local cuisine at Djaman Doeloe Resto & Bar, serving all-day dining in a contemporary atmosphere. Guests can explore a selection of cocktails and local beers at Soirée Rooftop Bar, which provides stunning views of West Surabaya. The Best Brews program at the on-site dining venues highlights a variety of delicious local beers.

Wellness

The Lagoon Pool located on the sixth floor presents an oasis-like space for relaxation in Surabaya's bustling environment. The pool area is designed for peaceful enjoyment, offering a refreshing escape. Guests can use the accessible routes to and from the pool, ensuring comfort for all.

Business Services

Four Points By Sheraton Surabaya, Pakuwon Indah provides accessible meeting spaces equipped for various business needs. The on-site business center offers essential resources for professional activities. Guests can benefit from digital check-in services, enhancing the convenience of their stay.

Accessibility

The hotel features accessible entrances and routes to ensure ease of movement throughout the premises. Accessible guest rooms include mobility accessible options with lowered electrical outlets. Facilities such as non-slip grab rails and roll-in showers enhance safety for all guests.

Highlights

Location: Adjacent to Pakuwon Mall

Dining: Djaman Doeloe Resto & Bar

Wellness: Lagoon Pool on the sixth floor

Business: Accessible meeting spaces

Accessibility: Mobility accessible rooms

“This property stands out thanks to its direct access to Pakuwon Mall and family-oriented amenities, including dedicated kids' pools; the rooftop bar with live music also makes a statement. With its focus on authentic Indonesian cuisine and local craft beers, the hotel provides a genuine taste of Surabaya. A stay here promises both convenience and cultural immersion.”

James DavidEditor-in-Chief at Tohotel

Location: Perfect

9.5/10Review score

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Highlights from guests

DiningLavish Choices

The breakfast buffet was massive! Weekend mornings featured live music and local singers, creating a memorable experience.

Rajesh from India

Review on

Sports & FitnessSplendid Pool!

The gym was well-equipped and the swimming pool offered fantastic views from the rooftop.

Kenji from Japan

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Room FeaturesComfy Beds

I enjoyed amazing views from my spotless room. The bed was also very comfortable for a good night's sleep.

Isabelle from France

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Select your room type

Four Points By Sheraton Surabaya, Pakuwon Indah offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Junior Suite 1 King

2 persons

410 sq. feet

1 King-size bed

Shower

Bathtub

room details

Deluxe Guest Room 2 Single Beds

2 persons

270 sq. feet

2 Single beds

Shower

Air conditioning

room details

Deluxe Guest room 1 King

2 persons

270 sq. feet

1 King-size bed

Shower

Air conditioning

room details

Premium King Suite

2 persons

690 sq. feet

1 King-size bed and 1 Sofa bed

Shower

Bathtub

room details

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Facilities

Four Points By Sheraton Surabaya, Pakuwon Indah offers amenities for your comfortable stay and unforgettable experiences

Facilities: Perfect

9.2/10Review score

General

Smoking allowed in designated areas
Wi-Fi
Parking
Safe deposit box
24-hour reception
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Luggage storage
Allergy-free rooms
Lift
Smoke detectors
Fire extinguishers
Key card access
Key access

Sports & Fitness

Fitness centre
Tennis court
Golf course

Guest Parking

Electric kettle
Dryer

Services

Paid airport shuttle
Valet parking
Room service
Housekeeping
Laundry
Dry cleaning
Happy hour

Dining

In-room breakfast
Restaurant
Poolside snack bar
Dinner
Packed lunches
Special diet menus

Business

Business centre
Meeting/ Banquet facilities
Fax/Photocopying

Children

Cots
Children's buffet
Children's pool
Toys

Spa & Leisure

Outdoor swimming pool
Live entertainment
Night club
BBQ facilities
Pool with view
Shallow end

Room features

Air conditioning
Heating
Sitting area
Dressing area
Tea and coffee facilities
Ironing facilities

Bathroom

Free toiletries

Self-catering

Electric kettle
Dryer

Media

Flat-screen TV
AM/FM alarm clock

Room decor

Carpeted floor

Dining Onsite

Four Points By Sheraton Surabaya, Pakuwon Indah offers a delightful array of dining experiences that fuse local Indonesian flavors with international culinary influences. Guests can relish both vibrant indoor settings and tranquil outdoor spaces, each designed to provide a warm and inviting atmosphere for breakfast and dinner.

Four Points By Sheraton Surabaya, Pakuwon Indah Restaurant photo

Djaman Doeloe

Indonesian

Ambiance

Modern and inviting interior, perfect for savoring local dishes.

Key Offerings

Specializing in halal, vegan, gluten-free, and dairy-free options, Djaman Doeloe captures the essence of Indonesian culinary heritage with a contemporary twist. Signature dishes highlight the bounty of local ingredients, making each meal a celebration of flavor.

Reservation

Not needed.

Open daily from 06:00 - 22:00.

Monsoon

International buffet

Ambiance

Outdoor rooftop setting with an inviting atmosphere, ideal for enjoying meals while absorbing the surrounding views.

Key Offerings

Features an all-you-can-eat delight, providing guests with a diverse selection of dishes that change with the seasons. Diners can bask in the fresh air as the sun sets, making for a pleasant gathering place.

Reservation

Not needed.

Opening times not specified; check with hotel staff.

The Spirit of Old Surabaya

Local fusion

Ambiance

Charming interior that reflects the rich cultural heritage of Surabaya, creating a nostalgic dining experience.

Key Offerings

This restaurant and bar serves various Indonesian-inspired dishes, echoing traditional flavors in a contemporary setting. It's an ideal spot for those looking to indulge in the spirit of the local cuisine while enjoying a drink.

Reservation

Not needed.

Opening times not specified; check with hotel staff.

Four Points By Sheraton Surabaya, Pakuwon Indah Location

Pakuwon Mall, Jalan Puncak Indah Lontar No 2, Surabaya, Indonesia

Map view

Pakuwon Mall, Jalan Puncak Indah Lontar No 2, Surabaya, Indonesia

City landmarks

Zoo

Surabaya Zoo

4.2 mi

Mosque

Masjid Nasional Al-Akbar

4.2 mi

Landmark

Lenmarc Mall

1.2 mi

Mall

Pakuwon Mall

1.2 mi

Landmark

Masjid Al Ghofur

2500 ft

Landmark

Masjid Al Mukhlishiin

2700 ft

Landmark

Pakuwon Mall Home Pro

2800 ft

Mosque

Masjid Al-Ghuroba'

2800 ft

Landmark

Al-Ghuroba'

2800 ft

Landmark

Vihara Dhamma Jaya

2900 ft

Church

Gereja Kristen Indonesia

3000 ft

Landmark

GKI Darmo Permai

3100 ft

Mosque

Masjid Al Hikmah Simpang Darmo Permai Selatan

3200 ft

Landmark

Masjid Al Hikmah

3300 ft

Landmark

Masjid Nurul Jannah

3400 ft

Mosque

Masjid Baitul Muttaqin

3900 ft

Event hall

The Oasis

1.1 mi

Mosque

Masjid Daar Al-Mujahidin

4200 ft

Landmark

G Walk Night Market Surabaya

1.4 mi

Bridge

Suroboyo Bridge

1.2 mi

Church

Balai Sidang Jemaat Kristus

4500 ft

Landmark

Masjid Al Mujahidin

4600 ft

Landmark

Masjid Nurul Huda

4600 ft

Landmark

Masjid Badrussalam

4600 ft

Church

Alfa Omega church

4600 ft

Mosque

Masjid

4900 ft

Landmark

XXI

1.2 mi

Nearby

Supermall Pakuwon Indah

500 ft

Mall

Pakuwon Trade Center

900 ft

Restaurants

Sakeyo

600 ft

Jl. Puncak Indah Lontar 2 Pakuwon Mall

Shijima RAW

700 ft

Jl. Mayjend Yono Soewoyo Pakuwon Mall Floor 2M

Pancious Pakuwon Mall

600 ft

Jl. Raya Lontar no. 2 Sambikerep

Warung Koffie

900 ft

Jl. Puncak Indah Lontar 2 Pakuwon Mall Lt.2

Hajime Ramen House

1200 ft

Pakuwon Mall Surabaya

Almaluna Bar and Resto

800 ft

Jl. Puncak Indah Lontar No.2 Pakuwon Mall

Lao Pan

1900 ft

Jl. Puncak Indah Lontar no. 2 Supermall Pakuwon Indah Lt 1

Pondok Nelayan

2000 ft

Jl. Raya Puncak Indah Lontar 2

Explore Surabaya

Nearby Attractions & Activities

Supermall Pakuwon Indah

2 minutes walking

A vibrant shopping center featuring a variety of retail shops, entertainment options, and dining choices for the whole family.

Pakuwon Mall

25 minutes walking

A large shopping destination with a mix of local and international brands, cinemas, and various dining establishments.

Masjid Al Ghofur

10 minutes walking

A beautifully designed mosque known for its architecture and tranquil ambiance, offering insights into the local culture.

G Walk Night Market Surabaya

25 minutes walking

A lively market featuring local food stalls, artisan crafts, and live entertainment, perfect for an evening out.

Food Junction

15 minutes driving

An open-air food space with diverse culinary offerings, ideal for food lovers and families seeking local tastes.

Outdoor Parks

15 minutes driving

Parks nearby offer walking trails and picnic spots, perfect for relaxation and family bonding amidst nature.

Suroboyo Bridge

25 minutes walking

An iconic landmark great for a scenic walk or bike ride, providing stunning views of the city and waterways.

Pancious Pakuwon Mall

3 minutes walking

A casual eatery known for its pancakes and vibrant atmosphere, ideal for families and groups looking for sweet treats.

Hajime Ramen House

5 minutes walking

A cozy spot offering authentic ramen dishes and Japanese cuisine, perfect for casual dining and ramen enthusiasts.

Warung Koffie

4 minutes walking

Charming café serving local coffee and light bites, providing a great place to unwind for couples and solo travelers.

Sakeyo

2 minutes walking

Offers a delightful selection of Indonesian dishes in a vibrant setting, great for trying out local flavors.

Cinema XXI Pakuwon Mall

25 minutes walking

Modern cinema showcasing the latest films, offering a comfortable space for movie lovers of all ages.

G Walk Night Market

25 minutes walking

A lively night market filled with local food vendors, entertainment, and a vibrant atmosphere for all-age fun.

Getting around

City Centre

Surabaya12 min · 4.7 mi

Airports

Juanda (SUB)38 min · 15.5 mi

Abdul Rachman Saleh (MLG)134 min · 55.3 mi

Train

Pasar Turi Train Station Surabaya12 min · 4.7 mi

Gubeng Train Station14 min · 5.5 mi

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Property information and rules

Check-in

from 15:00-23:59

Check-out

until 12 pm

Guest Parking

Private parking is possible at a location nearby for free.

Internet

Wireless internet is available in for free.

Breakfast

A full breakfast is served at the price of Rp 154,880 per person per day.

Pets

Pets are not allowed.

Languages

Bahasa Indonesian

Number of floors:

Number of rooms:

276

Reviews and Ratings

Feedback about Four Points By Sheraton Surabaya, Pakuwon Indah from previous guests about their experience.

Review score

Based on 189 verified reviews

9.4/10

Perfect

98%

Recommend

Cleanliness

9.3/10

Comfort

9.4/10

Facilities

9.2/10

Free Wi-Fi

9.0/10

Location

9.5/10

Staff

9.6/10

Value for money

8.9/10

Pros

Breakfast variety

Helpful staff

Clean pool

Cons

Traffic noise

Poor soundproofing

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Questions of the users

About Four Points By Sheraton Surabaya, Pakuwon Indah

Is it possible to request a baby cot during my stay?

10 November 2024

Baby cribs are available upon request before arrival.

Are there family rooms that accommodate kids at this hotel?

12 December 2024

Yes, family rooms are available consisting of a parent room and a separate thematic room for one child. Booking the family room needs to be done directly with the hotel.

What is the average internet speed provided for guests?

5 January 2025

Internet access is available at speeds of up to 32 MBPS for hotel guests.

Are connecting rooms available for families or groups traveling together?

20 February 2025

Connecting rooms are offered, subject to availability at check-in. Options include configurations like a Premium Deluxe King connected to a Twin room.

What is the cost for breakfast at the hotel?

17 March 2025

The price for breakfast is IDR 288,000 per person on weekends and IDR 268,000 per person on weekdays.

Is it possible to add an extra bed for additional comfort?

22 April 2025

Extra beds can be arranged in rooms starting from the Premium Deluxe category, with an additional charge of IDR 500,000 per night, including breakfast.

Can non-guests access the hotel swimming pool for the day?

15 May 2025

The outdoor lagoon swimming pool is only accessible for in-house guests.

Are there designated smoking rooms available?

30 June 2025

Smoking rooms are available in all room categories upon request prior to check-in.

Is the hotel pet-friendly for guests traveling with animals?

25 July 2025

Currently, pets are not allowed within the hotel premises.

What are the available dining options at the hotel?

18 August 2025

Guests can enjoy authentic local cuisine at Djaman Doeloe Resto & Bar or relax with cocktails at the Soirée Rooftop Bar, which features stunning views of the city.