Sandos Caracol Nature Resort & Water Park All Inclusive (Adults Only), Playa del Carmen ➤ Reviews, Rooms & Prices 2025

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Key details

About the Hotel

Carretera Chetumal Pto Juarez, Playa del Carmen, Mexico, 77710

Close to the beach

Very good

7.1

6.5

/10

4.5

Loved by guests

Jungle environment
Delicious food
Water park slides
Friendly staff

"We loved seeing all the animals being an eco resort we saw lots of monkeys, coatis, raccoons and birds."

Mattina from Australia

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"The water park is an absolute blast-my husband and I really enjoyed the bigger slides and our little kids loved the little and medium slides so much!"

Laura N

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"Amazing jungle setting with several cenotes, lush trees and flowers and a hanging bridge."

Thom from Netherlands

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Water Park

Sandos Caracol Nature Resort & Water Park features a full-size water park with 29 slides tailored for varying thrill levels. Guests can enjoy lagoon-style cascades, interactive elements, and a refreshment bar while lounging under the sun. This water park is recognized as one of the best in Mexico, providing non-stop fun and entertainment.

Nature and Eco-Activities

The resort offers an All-Nature Experience, allowing guests to snorkel in the crystal-clear waters of a natural cenote and explore mangrove forests. Daily eco-tours and activities immerse visitors in the lush ecosystems, highlighting the commitment to preserving local nature. Guests can also take a romantic riverboat ride to observe resident wildlife.

Room Options

Sandos Caracol provides a variety of room options, including spacious villas and penthouse suites designed to reduce the resort's carbon footprint. The adults-only section includes a dedicated pool, restaurant, and private check-in service to enhance the guest experience. Eco-friendly design incorporates sustainable energy solutions.

Dining Experience

Guests can choose from an array of on-site dining options ranging from Italian buffets to authentic Mexican cuisine. Specialty restaurants offer a mix of vegan and Asian dishes, complementing the all-inclusive experience. Numerous bars are available, each serving a variety of exotic drinks and light snacks.

Entertainment and Activities

Entertainment at Sandos Caracol includes nightly shows, water sports, and daily activities such as beach volleyball and yoga sessions. The resort organizes special events like the Sacred Fire Ceremony within the

Highlights

Location: Close proximity to Tulum and Xcaret Park

Rooms: 955 eco-friendly accommodations, including eco-villas

Dining: Variety of restaurants including vegan options

Water Park: 29 slides providing fun and adventure

Nature: Eco-tours exploring the jungles and cenotes

Entertainment: Nightly shows and organized activities

“Sandos Caracol's adults-only section stands out as a serene escape within a larger eco-conscious resort, a smart blend for those seeking both tranquility and engagement with nature. The extensive waterpark and the commitment to wildlife preservation are notable assets, while the multiple dining options cater to diverse tastes. I think this resort cleverly balances relaxation with activity, particularly for couples and nature enthusiasts.”

James DavidEditor-in-Chief at Tohotel

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Highlights from guests

DiningFood Abundance

Two dinner buffets offered varied cuisines; poolside snacks were readily available, ensuring you're never hungry. Mexican restaurant tequila tastings were fun.

Ava Thompson from Canada

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Spa & LeisureEco Relaxation

The resort features a beautiful cenote for snorkeling; life jackets are provided. The grounds are full of lush trees and flowers.

David Smith from United States

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Children's AmenitiesAqua Fun

The water park is great for all ages, and the evening entertainment includes cute shows for the little ones. There are monkeys!

Emma Wilson from Australia

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Room FeaturesSpacious Comfort

Rooms are spacious, clean, and well-equipped. A water dispenser is convenient, and fresh towels are always provided. Most rooms feature a balcony.

Hans Schmidt from Germany

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Pool View One Bedroom Suite

2 persons

62 m²

1 King-size bed and 1 Sofa bed

Pool view

Shower

Balcony

room details

Pool View Superior

2 persons

39 m²

2 Double beds

Pool view

Shower

Balcony

room details

Eco Family Suite

2 persons

41 m²

1 King-size bed

Shower

Balcony

room details

Pool View Penthouse

2 persons

62 m²

1 King-size bed and 1 Sofa bed

Pool view

Shower

Balcony

room details

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Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

General

Non-smoking rooms
Free Wi-Fi
Parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
24-hour security
Luggage storage
Locker room
Private beach
Currency exchange
ATM/Cash machine
Barber shop
Fire extinguishers

Sports & Fitness

Fitness centre
Wind surfing
Diving
Snorkelling
Canoeing
Hiking
Tennis court
Golf course
Billiard tables
Table tennis
Yoga class
Fishing

Services

Paid airport shuttle
Housekeeping
Car hire
Laundry
Dry cleaning
Tours/Ticket assistance

Dining

In-room breakfast
Restaurant
Poolside snack bar
Snack bar

Business

Business centre

Children

Cots
Babysitting/Child services
Children's buffet
Board games
Water slides
Children's play area
Kids club
Game room

Spa & Leisure

Outdoor swimming pool
Beach access
Beach umbrellas
Sun loungers
Aqua park
Entertainment
Sun terrace
Garden area
Spa & wellness centre
Solarium
Sauna
Turkish bath
Jacuzzi
Massage
Pool with view
Shallow end

Room features

Air conditioning
Mini-bar
Sitting area
Terrace
Tea and coffee facilities
Ironing facilities

Bathroom

Free toiletries

Media

Flat-screen TV
AM/FM alarm clock

Dining Onsite

At Sandos Caracol Nature Resort & Water Park, guests will delight in a diverse array of dining options that capture global flavors while highlighting local culinary treasures. With intimate venues and vibrant atmospheres, each restaurant provides a unique setting to savor exquisite dishes crafted to enchant the palate.

Sandos Caracol Nature Resort & Water Park All Inclusive (Adults Only) Playa del Carmen Restaurant photo The photo shows a spacious and airy restaurant with a tropical vibe. The interior features high ceilings with a dark wooden beam structure and a thatched roof, giving it a rustic yet elegant feel. Large white pillars support the roof, and they are ac

Sandos Caracol Nature Resort & Water Park All Inclusive (Adults Only) Playa del Carmen Restaurant photo The photo shows a bright and airy outdoor dining area, likely part of a resort or restaurant overlooking a beautiful beach. The space is covered by a high, open-air structure with a thatched roof supported by white pillars. The pillars are adorned wi

Sandos Caracol Nature Resort & Water Park All Inclusive (Adults Only) Playa del Carmen Restaurant photo The photo shows the interior of a stylish restaurant with a black and white checkered floor. The restaurant has a high ceiling with dark gray or black paint, accented by white architectural details and recessed lighting.

Several large, ornate chand

La Laguna

International

Ambiance

Bright and airy setting, perfect for casual meals overlooking lush surroundings.

Key Offerings

Indulge in a gourmet breakfast, a leisurely lunch, or a delightful dinner with a varied menu that caters to all tastes.

Reservation

Open daily for breakfast from 7:00 AM - 10:30 AM, lunch from 12:30 PM - 3:30 PM, and dinner from 6:30 PM - 10:30 PM.

La Toscana

Italian

Ambiance

Warm and inviting, ideal for enjoying meals in a relaxed Italian trattoria vibe.

Key Offerings

Start the day with a traditional Italian breakfast or savor delectable pasta and pizza for lunch.

Reservation

Open daily for breakfast from 7:00 AM - 10:30 AM and lunch from 12:30 PM - 3:30 PM.

Las Mascaras

Mexican

Ambiance

Authentic and vibrant, showcasing the rich cultural heritage of Mexico.

Key Offerings

Experience a delightful Mexican dinner that brings local flavors to life with every bite.

Reservation

Recommended

Open for dinner only; exact hours vary.

Carretera Chetumal Pto Juarez, Playa del Carmen, Mexico, 77710

Map view

Carretera Chetumal Pto Juarez, Playa del Carmen, Mexico, 77710

City landmarks

Landmark

Quinta Avenida

5.2 km

Landmark

Playa

3.3 km

Beach

Xcalacoco

2.8 km

Beach

Grand Coral Beach Club

3.2 km

Golf Course

Grand Coral Golf Riviera Maya

1.5 km

Landmark

Punta Bete

1.8 km

Landmark

Church of Guadalupe

3.0 km

Beach

Point Esmeralda

4.0 km

Beach

Punta Esmeralda Beach

5.5 km

Gallery

Galeria Luis Sottil

2.8 km

Landmark

Go Natural Explorers

2.3 km

Landmark

Playa Publica 88

2.7 km

Gallery

Amate Gallery

2.8 km

Landmark

Punta Venado

3.6 km

Landmark

Punta Venado Bike Park

3.3 km

Landmark

28 de Julio Square

3.1 km

Landmark

Kingdom Hall of Jehovah's Witnesses

3.1 km

Landmark

Xca-Ha Park

3.1 km

Golf Course

El Camaleon Golf Course

3.2 km

Landmark

Xavage Park by Xcaret

3.5 km

Landmark

Martina Beach Club

3.7 km

Landmark

Cenote Misterio Maya

3.6 km

Landmark

La 5ta Hacienda

3.9 km

Gallery

Tierra Huichol

3.9 km

Landmark

Dive Sites

3.7 km

Landmark

The Union

3.9 km

Beach

Shangri-la's Beach

3.9 km

Beach

Mamita's Beach Club

4.3 km

Landmark

Shangri-la Caribe Beach Village Resort

3.9 km

Beach

Kool Beach Club

4.4 km

Nearby

Beach

Xcalacoco

640 m

Golf Course

Grand Coral Golf Riviera Maya

790 m

Restaurants

Koh Thai

2.6 km

Predio El Limonar fraccion 2

Sea Olive

2.8 km

Xcalaco El Limonar No. 1

Kinoko

2.5 km

289 Km Carrera Cancun

La Marea

2.9 km

Playa Xcalacoco Fraccionamiento 7 Manzana 20 Lote 5 and 6

Coral Grill & Bar by Viceroy

2.9 km

Playa Xcalacoco Frac 7 In Hotel Viceroy

Coco's Cabanas

3.0 km

Punta Bete Mexico Xcalacoco

Explore Playa del Carmen

Nearby Activities and Dining

Grand Coral Golf Riviera Maya

1.5-minute drive

Championship golf course featuring stunning views and well-maintained greens. Ideal for golf enthusiasts of all levels.

Xcalacoco

2.8 km, 10-minute drive

A beautiful beach with soft sands and calm waters, perfect for relaxing or swimming. Less crowded than other local beaches.

Church of Guadalupe

3.0 km, 10-minute drive

A picturesque church known for its unique architecture and panoramic views of the surrounding area.

Playa Publica 88

2.7 km, 10-minute drive

Popular public beach with amenities, lush surroundings, and vibrant atmosphere. Great for families and beachgoers.

Water Sports at Playa Publica 88

2.7 km, 10-minute drive

Kayaking, paddleboarding, and snorkeling available at the beach. Rentals are offered nearby; perfect for adventure seekers.

Relaxation at Cenote Misterio Maya

3.6 km, 9-minute drive

Natural cenote ideal for swimming and relaxation in a serene setting. Great for a tranquil day out.

Koh Thai

2.6 km, 10-minute drive

Authentic Thai cuisine in a modern, cozy atmosphere. Signature dishes include Pad Thai and Green Curry.

Sea Olive

2.8 km, 10-minute drive

Mediterranean delights with an open-air vibe. Known for seafood specialties and a diverse wine selection.

Martina Beach Club

3.7 km, 10-minute drive

Vibrant beachfront venue offering live music and DJ sets. Perfect for socializing and enjoying the beach vibe.

28 de Julio Square

3.0 km, 10-minute drive

Lively square hosting cultural events, food stalls, and local markets. Great for family-friendly outings and entertainment.

Getting around

City Centre

Playa del Carmen8 min · 5.2 km

Airports

Playa Del Carmen, Quintana Roo (PCM)11 min · 7.0 km

Cancun International Airport (CUN)79 min · 52.5 km

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Property information and rules

Check-in

from 15:00-23:59

Check-out

until 12 pm

Guest Parking

Private parking is possible on site for free.

Internet

is available in public areas for free.

Breakfast

At the hotel Sandos Caracol Nature Resort & Water Park All Inclusive (Adults Only) guests are invited to a full breakfast served for free.

Children & extra beds

There are no cots provided in a room.

Pets

Pets are not allowed.

Languages

English, Spanish, Italian, Dutch

Year renovated:

2011

Number of rooms:

322

Former name

Sandos Select Club

Questions of the users

About Sandos Caracol Nature Resort & Water Park All Inclusive (Adults Only)

What is included in the all-inclusive package? Does it come with an ocean view?

17 July 2024

The all-inclusive package covers lodging, food, beverages, snacks, and entertainment. Be aware that the rooms do not guarantee an ocean view.

Are drinks available on the beach as part of the all-inclusive experience?

5 August 2024

Yes, drinks served on the beach are included, but food is not.

Does Sandos Caracol Eco Resort feature any rooms with an ocean view?

22 September 2024

None of the rooms at Sandos Caracol Eco Resort offer an ocean view.

Is the beach area located directly next to the resort, or is transportation needed to reach it?

12 October 2024

The private beach is conveniently located right in front of the property.

What's the ideal time to visit for a perfect beach vacation?

14 November 2024

The best time to visit is typically between November and April, when the weather is at its finest and ideal for ocean activities.

Is the mini bar included in the all-inclusive plan? Could you explain the inclusive details?

8 December 2024

The mini bar is part of the all-inclusive deal, along with access to bars, restaurants, buffets, a la carte options, and scheduled activities.

Do all the sofas in the rooms have pull-out beds?

13 January 2025

Not all sofas come with a pull-out bed.

Is shuttle service available to Cancun International Airport, and what are the costs?

25 February 2025

Transport to Cancun International Airport is provided by Seek & Go Company in a private air-conditioned van, costing $160 USD for a round trip or $90 USD one way.

How far is Sandos Caracol Eco Resort from Cancun Airport?

30 March 2025

The distance from Cancun Airport to the resort is approximately 70 kilometers.

Does the resort offer COVID-19 testing for guests, and is there a fee?

14 April 2025

Rapid antigen tests are free for travelers heading to or through the USA, while those traveling elsewhere will be charged $35.00 USD. Results typically take around 24 hours.

What services are not covered by the all-inclusive package?

1 May 2025

The all-inclusive plan does not include spa services, tours and excursions, airfare, ground transportation, exclusive wine from the a la carte menu, motorized water sports, and scuba diving.

Is there a disco available for guests to enjoy?

18 June 2025

Yes, there is a disco on the property that operates from 11 pm to 2 am.

How many restaurants and bars are available at Sandos Caracol Eco Resort?

7 July 2025

Currently, there are 7 restaurants available on rotation and 4 bars that guests can enjoy.