> Sandos Caracol Nature Resort | Adults Only Water Park

Name: Sandos Caracol Nature Resort & Water Park All Inclusive (Adults Only), Playa del Carmen
Address: Chetumal - Puerto Juarez Road Km 295, Col. Centro, Playa del Carmen, Quintana Roo, 77710
Price range: US$194+
Rating: 7.6

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Sandos Caracol Nature Resort & Water Park All Inclusive (Adults Only) Playa del Carmen Exterior photo

Sandos Caracol Nature Resort & Water Park All Inclusive (Adults Only) Playa del Carmen Room photo

Sandos Caracol Nature Resort & Water Park All Inclusive (Adults Only) Playa del Carmen Interior photo

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Key details

About the Hotel

Chetumal - Puerto Juarez Road Km 295, Col. Centro, Playa del Carmen, 77710

Close to the beach

Very good

7.6

6.6

/10

3.6

Loved by Sandos Caracol Nature Resort & Water Park All Inclusive (Adults Only) guests

Jungle environment

Delicious food

Water park slides

Friendly staff

"We loved seeing all the animals being an eco resort we saw lots of monkeys, coatis, raccoons and birds."

Mattina from Australia

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"The water park is an absolute blast-my husband and I really enjoyed the bigger slides and our little kids loved the little and medium slides so much!"

Laura N

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"Amazing jungle setting with several cenotes, lush trees and flowers and a hanging bridge."

Thom from Netherlands

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5-star Eco-Resort with a Premier Water Park in Playa del Carmen

Water Park

Sandos Caracol Nature Resort boasts one of the largest water parks in Mexico, featuring 29 slides catering to different thrill levels, from high-speed kamikaze slides to gentle child-friendly options. Guests can enjoy lagoon-style cascades, interactive elements, and dedicated sun loungers at this exciting outdoor attraction. The water park is only one segment of the hotel's comprehensive all-inclusive offering.

Nature Experiences

The hotel embraces its eco-friendly ethos with the All-Nature Experience program, combining outdoor adventures with eco-tours across lush local ecosystems. Guests can snorkel in natural cenotes, navigate through mangrove forests, and partake in beachside ecological tours. These activities nurture a connection with the surrounding wildlife while remaining within the all-inclusive framework.

Accommodation

With 955 rooms available, Sandos Caracol offers varied accommodation choices, from spacious villas to penthouse suites. The adults-only section includes amenities such as a specialized pool, a restaurant, and prioritized check-in service. Each room is designed using eco-friendly practices, integrating solar energy to support sustainability.

Dining Options

Guests can enjoy an array of dining options on-site, including Italian buffets, Brazilian steakhouses, and vegan cuisine, all included in the all-inclusive package. The varied culinary options cater to different taste preferences, ensuring an exceptional dining experience throughout the stay. Beach bars and poolside refreshment areas complement the dining atmosphere.

Entertainment and Activities

The hotel offers diverse entertainment options such as daily beach volleyball, water polo, yoga sessions, and thrilling evening shows, including the

Highlights

Water Park: 29 slides for all thrill levels

Nature: All-Nature Experience program with eco-tours

Dining: Diverse restaurants including Italian and Brazilian cuisines

Accommodation: 955 spacious rooms with eco-friendly designs

Entertainment: Daily activities and exciting evening shows

“Sandos Caracol's adults-only section stands out as a serene escape within a larger eco-conscious resort, a smart blend for those seeking both tranquility and engagement with nature. The extensive waterpark and the commitment to wildlife preservation are notable assets, while the multiple dining options cater to diverse tastes. I think this resort cleverly balances relaxation with activity, particularly for couples and nature enthusiasts.”

Anna BlackEditor-in-Chief at Tohotel

Location: Great

8.6/10Review score

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Highlights from guests

DiningFood Abundance

Two dinner buffets offered varied cuisines; poolside snacks were readily available, ensuring you're never hungry. Mexican restaurant tequila tastings were fun.

Ava Thompson from Canada

Review on

Spa & LeisureEco Relaxation

The resort features a beautiful cenote for snorkeling; life jackets are provided. The grounds are full of lush trees and flowers.

David Smith from United States

Review on

Children's AmenitiesAqua Fun

The water park is great for all ages, and the evening entertainment includes cute shows for the little ones. There are monkeys!

Emma Wilson from Australia

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Room FeaturesSpacious Comfort

Rooms are spacious, clean, and well-equipped. A water dispenser is convenient, and fresh towels are always provided. Most rooms feature a balcony.

Hans Schmidt from Germany

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Select your room type

Sandos Caracol Nature Resort & Water Park All Inclusive (Adults Only) offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Pool View One Bedroom Suite
2 persons
62 sq. feet
1 King-size bed and 1 Sofa bed
Air conditioning
Balcony
room details
Pool View Superior
2 persons
39 sq. feet
2 King Size Beds
Air conditioning
Balcony
room details
Select Club Superior Adults Only
2 persons
39 sq. feet
2 King Size Beds
Air conditioning
Balcony
room details

Show all rooms

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Check-in/ Check-out

Facilities

Sandos Caracol Nature Resort & Water Park All Inclusive (Adults Only) offers amenities for your comfortable stay and unforgettable experiences

Facilities: Very good

7.9/10Review score

General

Non-smoking rooms
Free Wi-Fi in public areas
Parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
24-hour security
Luggage storage
Locker room
Private beach
Currency exchange
ATM/Cash machine
Barber shop
Fire extinguishers

Sports & Fitness

Fitness centre
Wind surfing
Diving
Snorkelling
Canoeing
Hiking
Tennis court
Golf course
Billiard tables
Table tennis
Yoga class
Fishing

Services

Paid airport shuttle
Housekeeping
Car hire
Laundry
Dry cleaning
Tours/Ticket assistance

Dining

In-room breakfast
Restaurant
Poolside snack bar
Snack bar

Business

Business centre

Children

Cots
Babysitting/Child services
Children's buffet
Board games
Water slides
Children's play area
Kids club
Game room

Spa & Leisure

Outdoor swimming pool
Beach access
Beach umbrellas
Sun loungers
Aqua park
Entertainment
Sun terrace
Garden area
Spa & wellness centre
Solarium
Sauna
Turkish bath
Jacuzzi
Massage
Pool with view
Shallow end

Room features

Air conditioning
Mini-bar
Sitting area
Terrace
Tea and coffee facilities
Ironing facilities

Bathroom

Free toiletries

Media

Flat-screen TV
AM/FM alarm clock

Dining Onsite

At Sandos Caracol Nature Resort & Water Park, guests will delight in a diverse array of dining options that capture global flavors while highlighting local culinary treasures. With intimate venues and vibrant atmospheres, each restaurant provides a unique setting to savor exquisite dishes crafted to enchant the palate.

La Laguna
International
Ambiance
Bright and airy setting, perfect for casual meals overlooking lush surroundings.
Key Offerings
Indulge in a gourmet breakfast, a leisurely lunch, or a delightful dinner with a varied menu that caters to all tastes.
Reservation
No
Open daily for breakfast from 7:00 AM - 10:30 AM, lunch from 12:30 PM - 3:30 PM, and dinner from 6:30 PM - 10:30 PM.
La Toscana
Italian
Ambiance
Warm and inviting, ideal for enjoying meals in a relaxed Italian trattoria vibe.
Key Offerings
Start the day with a traditional Italian breakfast or savor delectable pasta and pizza for lunch.
Reservation
No
Open daily for breakfast from 7:00 AM - 10:30 AM and lunch from 12:30 PM - 3:30 PM.
Las Mascaras
Mexican
Ambiance
Authentic and vibrant, showcasing the rich cultural heritage of Mexico.
Key Offerings
Experience a delightful Mexican dinner that brings local flavors to life with every bite.
Reservation
Recommended
Open for dinner only; exact hours vary.
Salvia Snack Bar
Vegetarian
Ambiance
Casual and relaxed, perfect for a quick bite or a leisurely evening.
Key Offerings
Enjoy a range of vegetarian dishes designed to satisfy and nourish.
Reservation
No
Open for dinner only; exact hours vary.
El Templo
Asian
Ambiance
Serene and tranquil, providing a peaceful escape for an exotic dining experience.
Key Offerings
A delightful menu featuring Asian specialties; specific offerings vary.
Reservation
Recommended
Hours vary.
Fogo de Brazil
Brazilian
Ambiance
Festive and lively, capturing the essence of Brazilian gatherings.
Key Offerings
Dive into a Brazilian dinner experience that brings the grill to your plate with flavorful meats and traditional sides.
Reservation
Recommended
Open for dinner only; exact hours vary.
La Riviera
Mediterranean
Ambiance
Charming and picturesque, ideal for enjoying Mediterranean fare amidst beautiful surroundings.
Key Offerings
Relax and savor Mediterranean dishes with locally inspired ingredients; specific offerings vary.
Reservation
Recommended
Hours vary.
Los Lirios
Seafood
Ambiance
Cozy and intimate, creating an inviting space for seafood lovers.
Key Offerings
Delight in fresh seafood specials that highlight the ocean's bounty; only available for dinner.
Reservation
Recommended
Open for dinner only; exact hours vary.

Sandos Caracol Nature Resort & Water Park All Inclusive (Adults Only) Location

Chetumal - Puerto Juarez Road Km 295, Col. Centro, Playa del Carmen, 77710

Explore Playa del Carmen

Nearby Activities and Dining

Grand Coral Golf Riviera Maya

1.5-minute drive

Championship golf course featuring stunning views and well-maintained greens. Ideal for golf enthusiasts of all levels.

Xcalacoco

2.8 km, 10-minute drive

A beautiful beach with soft sands and calm waters, perfect for relaxing or swimming. Less crowded than other local beaches.

Church of Guadalupe

3.0 km, 10-minute drive

A picturesque church known for its unique architecture and panoramic views of the surrounding area.

Playa Publica 88

2.7 km, 10-minute drive

Popular public beach with amenities, lush surroundings, and vibrant atmosphere. Great for families and beachgoers.

Water Sports at Playa Publica 88

2.7 km, 10-minute drive

Kayaking, paddleboarding, and snorkeling available at the beach. Rentals are offered nearby; perfect for adventure seekers.

Relaxation at Cenote Misterio Maya

3.6 km, 9-minute drive

Natural cenote ideal for swimming and relaxation in a serene setting. Great for a tranquil day out.

Koh Thai

2.6 km, 10-minute drive

Authentic Thai cuisine in a modern, cozy atmosphere. Signature dishes include Pad Thai and Green Curry.

Sea Olive

2.8 km, 10-minute drive

Mediterranean delights with an open-air vibe. Known for seafood specialties and a diverse wine selection.

Martina Beach Club

3.7 km, 10-minute drive

Vibrant beachfront venue offering live music and DJ sets. Perfect for socializing and enjoying the beach vibe.

28 de Julio Square

3.0 km, 10-minute drive

Lively square hosting cultural events, food stalls, and local markets. Great for family-friendly outings and entertainment.

Getting around

City Centre
Playa del Carmen 8 min · 3.2 mi
Airports
Aeropuerto de Playa del Carmen (PCM) 11 min · 4.4 mi
Cozumel (CZM) 61 min · 25.0 mi

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Property information and rules

Check-in

from 15:00-23:59

Check-out

until 12 pm

Guest Parking

Private parking is possible on site for free.

Internet

Wireless internet is available in public areas for free.

Children & extra beds

There are no cots provided in a room.

Pets

Pets are not allowed.

Languages

English, Spanish, Italian, Dutch

Year renovated:

2011

Number of rooms:

216

Former name

Sandos Select Club

Reviews and Ratings

Feedback about Sandos Caracol Nature Resort & Water Park All Inclusive (Adults Only) from previous guests about their experience.

Review score

Based on 2733 verified reviews

7.7 /10

Very good

67 %

Recommend

Breakfast

3.7/10

Cleanliness

8.5/10

Comfort

8.5/10

Facilities

7.9/10

Free WiFi

6.6/10

Location

8.6/10

Paid Wi-Fi

5.0/10

Staff

8.7/10

Value for money

8.0/10

Pros

Eco-friendly aspects

Kind staff

Delicious restaurants

Beautiful wildlife

Cons

Sea grass

Overbooked

Low quality food

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Questions of the users

About Sandos Caracol Nature Resort & Water Park All Inclusive (Adults Only)

What is included in the all-inclusive package? Does it come with an ocean view?

17 July 2024

The all-inclusive package covers lodging, food, beverages, snacks, and entertainment. Be aware that the rooms do not guarantee an ocean view.

Are drinks available on the beach as part of the all-inclusive experience?

5 August 2024

Yes, drinks served on the beach are included, but food is not.

Does Sandos Caracol Eco Resort feature any rooms with an ocean view?

22 September 2024

None of the rooms at Sandos Caracol Eco Resort offer an ocean view.

Is the beach area located directly next to the resort, or is transportation needed to reach it?

12 October 2024

The private beach is conveniently located right in front of the property.

What's the ideal time to visit for a perfect beach vacation?

14 November 2024

The best time to visit is typically between November and April, when the weather is at its finest and ideal for ocean activities.

Is the mini bar included in the all-inclusive plan? Could you explain the inclusive details?

8 December 2024

The mini bar is part of the all-inclusive deal, along with access to bars, restaurants, buffets, a la carte options, and scheduled activities.

Do all the sofas in the rooms have pull-out beds?

13 January 2025

Not all sofas come with a pull-out bed.

Is shuttle service available to Cancun International Airport, and what are the costs?

25 February 2025

Transport to Cancun International Airport is provided by Seek & Go Company in a private air-conditioned van, costing $160 USD for a round trip or $90 USD one way.

How far is Sandos Caracol Eco Resort from Cancun Airport?

30 March 2025

The distance from Cancun Airport to the resort is approximately 70 kilometers.

What services are not covered by the all-inclusive package?

1 May 2025

The all-inclusive plan does not include spa services, tours and excursions, airfare, ground transportation, exclusive wine from the a la carte menu, motorized water sports, and scuba diving.

Is there a disco available for guests to enjoy?

18 June 2025

Yes, there is a disco on the property that operates from 11 pm to 2 am.

How many restaurants and bars are available at Sandos Caracol Eco Resort?

7 July 2025

Currently, there are 7 restaurants available on rotation and 4 bars that guests can enjoy.