"The beach itself is like something I haven't seen in MX in 25 years; Long, white sand and gorgeous water."
Kathleen T from United States
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"We found all the restaurants to have well thought out dishes that are very tasty and presented in creative and artistic ways."
Garrett from United States
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"This canopy could be put up or left down so the sun worshipers could also feel at home."
traveller_is2010
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Amenities
Royal Hideaway Playacar offers 6 swimming pools, including an infinity pool with ocean views. Guests can access a certified diving center for diving and snorkeling experiences. The hotel provides 24-hour room service, ensuring convenience at all hours.
Dining
The hotel features 6 restaurants that serve national and international cuisine, including Ventanas, which offers the exclusive Chef's Table experience. Guests enjoy a gourmet tasting menu designed by the executive chef, showcasing unique ingredients. Dining options include Italian, Mexican, and Thai cuisines prepared with fresh local ingredients.
Rooms
The resort boasts 201 spacious rooms, each with a terrace or balcony overlooking lush gardens or the ocean. Signature rooms include the Royal Casita, featuring two bedrooms and a large terrace with hydromassage tub. All rooms come equipped with mahogany furniture, a minibar, and premium liquor.
Wellness
The Retreat spa offers a range of services including candlelight massages and revitalizing treatments with vitamin C. Guests can unwind in a fully equipped wellness center tailored for relaxation. The spa focuses on personalized experiences to soothe both body and mind.
Location
Royal Hideaway Playacar is situated on the white sands of Playa del Carmen, close to vibrant nightlife and shopping areas. The hotel is within easy reach of local attractions, including the Mayan ruins of Playacar. Guests can explore the rich ecosystem and cultural heritage around the resort.
Highlights
Location: Located on Playa del Carmen's white sand beach
Wellness: The Retreat spa with personalized services
Dining: 6 specialty restaurants with gourmet options
Rooms: Royal Casita offers two bedrooms and large terrace
Entertainment: Variety of daytime and nighttime activities
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Select your room type
The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Deluxe Double or Twin Room
2 persons
50 m²
1 King-size bed
Shower
Coffee machine
room details
Luxury Royal View
2 persons
50 m²
1 King-size bed
Shower
Coffee machine
room details
Luxury Double or Twin Room
2 persons
50 m²
1 King-size bed
Shower
Coffee machine
room details
Luxury Relax Pool
2 persons
50 m²
1 King-size bed
Shower
Coffee machine
room details
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Price and Room Availability Calendar
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Getting around
A list of all available modes of transport
City Centre
Playa del Carmen
2.4
km
Airports
Aeropuerto de Playa del Carmen (PCM)
2.4
km
Cancun (CUN)
59.1
km
Facilities
The hotel offers amenities for your comfortable stay and unforgettable experiences
General
Non-smoking rooms
Free Wi-Fi
Parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
No pets allowed
24-hour security
Adults only
Private beach
Lift
Currency exchange
ATM/Cash machine
Barber shop
Smoke detectors
Fire extinguishers
Key card access
Key access
Sports & Fitness
Fitness centre
Diving
Snorkelling
Cycling
Tennis court
Golf course
Billiard tables
Table tennis
Fishing
Services
Paid airport shuttle
Valet parking
Room service
Housekeeping
Car hire
Laundry
Dry cleaning
Tours/Ticket assistance
Welcome drink
Dining
In-room breakfast
Restaurant
Poolside snack bar
Snack bar
Business
Business centre
Meeting/ Banquet facilities
Spa & Leisure
Outdoor swimming pool
Beach access
Beach umbrellas
Sun loungers
Live entertainment
Sun terrace
Garden area
Leisure/ TV room
Spa & wellness centre
Jacuzzi
Beauty treatment
Massage
Pool with view
Shallow end
Room features
Air conditioning
Mini-bar
Terrace
Tea and coffee facilities
Ironing facilities
Bathroom
Free toiletries
Media
Flat-screen TV
AM/FM alarm clock
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Dining Onsite
Royal Hideaway Playacar offers a delightful array of culinary delights, blending international flavors with local influences. From authentic Mexican dishes to creative Italian cuisine, each restaurant provides a unique dining experience that caters to every palate.
Ventanas
International
Ambiance
Elegant setting with interactive dining experience
Key Offerings
Chef's Table featuring a 9-course tasting menu with wine pairing, designed by the Executive Chef.
Reservation
Recommended
Dinner only, open daily from 6 PM to 10 PM.
Palazzo
Italian
Ambiance
Charming and sophisticated atmosphere ideal for romantic dinners
Key Offerings
Homemade pasta and authentic dishes prepared on the spot.
Reservation
Recommended
Dinner only, open daily from 6 PM to 10 PM.
Spices
Caribbean, Mexican
Ambiance
Relaxed and casual setting for all-day dining
Key Offerings
A broad selection of Caribbean and Mexican favorites, perfect for breakfast, lunch, or dinner.
Reservation
Not needed
Breakfast and lunch from 8 AM to 2:30 PM, dinner from 6 PM to 10 PM.
The Grill
Grill and Barbecue
Ambiance
Casual and vibrant atmosphere for an outdoor dining experience
Key Offerings
Grilled meats and fresh fares while enjoying the ambiance of an evening outdoors.
Reservation
Recommended
Dinner only, open daily from 6 PM to 10 PM.
Azia
Middle Eastern
Ambiance
Inviting and exotic decor, perfect for a unique dining experience
Key Offerings
An assortment of Middle Eastern dishes crafted for an authentic taste.
Reservation
Recommended
Dinner only, open daily from 6 PM to 10 PM.
The Deck
International
Ambiance
Lively outdoor space ideal for casual gatherings
Key Offerings
Breakfast and lunch favorites served in a friendly, relaxed environment.
Reservation
Not needed
Breakfast from 7 AM to 11 AM, lunch from 12 PM to 5 PM.
Avenida Paseo Xaman-Ha s/n Inside Hotel Riu Tequilla
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Property information and rules
Check-in
from 15:00-23:59
Check-out
until 12 pm
Guest Parking
Public parking is possible on site for free.
Internet
is available in for free.
Breakfast
At the hotel Royal Hideaway Playacar All-Inclusive Adults Only Resort guests are invited to a full breakfast served for free.
Children & extra beds
There are no extra beds provided in a room.
There are no cots provided in a room.
Pets
Pets are not allowed.
Year renovated:
2006
Number of rooms:
45
Former name
Royal Hideaway Playacar & Occidental Resorts
Questions of the users
About Royal Hideaway Playacar All-Inclusive Adults Only Resort
Could you provide details about the room I have reserved? I'm eager to know what to expect during my stay.
15 January 2024
For specific room details regarding your reservation, please contact the hotel directly for assistance.
Is it possible to get COVID-19 testing at the hotel, and what recreational activities are available? Can you clarify the costs associated with airport shuttle service?
20 February 2024
For comprehensive information on COVID-19 testing, golf, water sports, and transportation rates, it's best to contact the hotel directly.
What steps do I need to follow to arrange for an airport shuttle to the hotel?
10 March 2024
To book an airport shuttle, please reach out to the hotel's transportation team via the email provided on their website.
Is there a concierge service available at the resort for personalized assistance?
25 April 2024
Yes, the resort offers concierge services to cater to guests' specific needs during their stay.
Are there gluten-free and vegetarian meal options available at the restaurants?
30 May 2024
The resort offers a variety of meal options, including gluten-free and vegetarian selections, which can be communicated to the concierge upon arrival.
What kind of beverages are included in the all-inclusive package?
15 June 2024
The all-inclusive package features a selection of drinks; however, some premium beverages may incur additional charges. It's advisable to check with the concierge for precise details.
What is the name of the nearest golf course, and how far is it from the hotel?
10 July 2024
The nearest golf course is the Hard Rock Golf course, located just a short distance from the hotel, making it easily accessible.
Do the accommodations include options for rooms with two beds?
5 August 2024
Rooms with two beds are available, but their availability depends on the hotel's occupancy at the time of your request.
Is the Royal Hideaway Playacar - Adults Only currently open for guests?
20 September 2024
Yes, the hotel is open and ready to welcome guests to enjoy its luxurious offerings.
Can arrangements be made for airport transfers to the hotel from the airport?
15 October 2024
Yes, transfer arrangements can be made; please reach out to the hotel's transportation service for further assistance.
What additional fees apply if I want to add another guest to my room for a few nights?
30 November 2024
To inquire about the fee for adding an additional guest, please contact the hotel's reservations department directly.
What is the cost for the COVID-19 tests offered at the hotel?
15 December 2024
The hotel provides PCR and antigen tests, with pricing starting at $125 USD plus tax for PCR tests and $27 USD plus tax for antigen tests; these rates are subject to change.
Are there beachside drink services available and what are the dining options regarding restaurant availability?
10 January 2025
Beachside drink services are offered, and all restaurants are usually open. However, please check with the concierge for any specific dining arrangements during your stay.
Can you provide details about the available tours and their pricing?
15 February 2025
The hotel has an in-house travel agency, Vacaciones Barceló, which can assist with information on tours and their costs.
What are the correct contact details for the concierge, as the number I found online was not working?
20 March 2025
For concierge assistance, guests can reach out to the hotel operator for correct contact details or ask for the chief concierge upon calling.
Overview
Rooms
Price calendar
Facilities
Location
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