Queens Hotel Cheltenham, Cheltenham ➤ Reviews, Rooms & Prices 2026

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Queens Hotel Cheltenham Macro Details photo

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Key details

About the Hotel

The Promenade, Cheltenham, United Kingdom, GL50 1NN

Near the Montpellier District

Great

8.4

8.9

/10

4.7

4.2

Loved by Queens Hotel Cheltenham guests

Lovely experience
Really good service
Delicious dinner
Spacious rooms
Comfy king size bed
Efficient check in

"We explained too that we were there to celebrate whereupon we were presented with a voucher for a free drink each."

francisturner2014 from United Kingdom

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"We were also very pleasantly surprised to find the hotel provided a dog bed and a bag with 2 kinds of doggies treats."

Steven N from Switzerland

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"I can thoroughly recommend this beautiful historic hotel! It has been refurbished whilst keeping all these amazing features!"

Julia

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Amenities

The Queens Hotel Cheltenham showcases a grand setting on the Promenade, with 84 thoughtfully designed rooms and suites housed within a Grade II listed building. Guests can dine at Victoria's restaurant, known for sourcing local produce and offering seasonal menus. The Gold Cup Bar includes a selection of 60 rare gins and offers al-fresco dining options in the garden during summer months.

Rooms

Accommodations range from Classic rooms to the luxurious Renascence Suites, each featuring king-sized four-poster beds, Egyptian cotton bedding, and Nespresso machines. The most spacious Renascence Suites provide breathtaking views of the Imperial Gardens and large bathrooms equipped with deep bathtubs and walk-in showers. Dog-friendly rooms are available, accommodating up to two well-trained dogs per stay.

Location

Situated on the picturesque Promenade, The Queens Hotel Cheltenham is close to local attractions like the Imperial Gardens and Cheltenham Town Hall. The surrounding area features charming festivals and proximity to the Cotswolds countryside, ideal for exploration. Guests enjoy easy access to local boutiques and dining options within walking distance.

Business Facilities

The Regency Suite can accommodate up to 120 guests, offering a grand and adaptable space for meetings and events. The Lounge is suitable for smaller gatherings, providing a charming atmosphere with natural light for casual meetings. Both venues supply high-tech facilities, ensuring a productive environment for business gatherings.

Dining

Victoria's restaurant, celebrated for its classic British cuisine, blends local flavors with seasonal ingredients, catering to both casual dining and special occasions. Guests can experience a quintessential afternoon tea featuring a platter of sandwiches, scones, and sweets, with options for bottomless Prosecco. An extensive wine list complements the menu, focusing on local selections.

Highlights

Location: Historic Cheltenham on the Promenade

Rooms: 84 rooms in a Grade II listed building

Dining: Seasonal menu with local produce at Victoria's

Business: Regency Suite for up to 120 guests

Pet-Friendly: Dog-friendly rooms available

“Queens Hotel Cheltenham impresses with its historic Grade II listed building, blending Regency architecture with modern luxury; the dog-friendly policy, complete with tailored amenities, is a thoughtful touch. The on-site dining at Victoria's, featuring locally sourced cuisine, is a highlight and the location near Cheltenham's attractions is ideal. It's a property clearly dedicated to comfort and sustainability.”

Anna BlackEditor-in-Chief at Tohotel

Location: Perfect

9.5/10Review score

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Highlights from guests

Guest ParkingParking Peace

On-site, gated parking offered convenience and security. Arriving early helps secure a space in the car park.

David from Wales

Review on

DiningBreakfast Perfection

The breakfast setup is lovely and food delicious at a fair price. Scrambled eggs were cooked to perfection.

Emily from Canada

Review on

Room FeaturesSpacious Comfort

Rooms are spacious and clean. Beds are very comfortable. Some rooms feature well-stocked, complimentary minibars.

Carlos from Spain

Review on

BathroomModern Bath

Bathrooms are modern and clean, with nice showers. Some offer impressive ranges of quality toiletries and soaps.

Priya from India

Review on

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Select your room type

Queens Hotel Cheltenham offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Junior Suite

2 persons

410 sq. feet

1 King-size bed

Shower

Heating

room details

Standard Queen Room

2 persons

260 sq. feet

1 King-size bed

Shower

Heating

room details

Superior Double Room

2 persons

280 sq. feet

1 King-size bed

Shower

Heating

room details

Deluxe King Room

2 persons

305 sq. feet

1 King-size bed

Shower

Heating

room details

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Price and Room Availability Calendar

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Facilities

Queens Hotel Cheltenham offers amenities for your comfortable stay and unforgettable experiences

Facilities: Great

8.4/10Review score

General

No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
Pets allowed
Rooms/ Facilities for disabled
Wheelchair access
Security
Luggage storage
Lift
Smoke detectors
Fire extinguishers
Key card access
Key access

Sports & Fitness

Hiking
Cycling

Guest Parking

Electric kettle

Services

Pet amenities available
Room service
Housekeeping
Laundry
Dry cleaning
Welcome drink

Dining

In-room breakfast
Restaurant
Snack bar
Bar/ Lounge area
Packed lunches
Special diet menus

Business

Meeting/ Banquet facilities
Fax/Photocopying

Children

Cots
Board games
Children's menu

Facilities for people with disabilities

Toilet for disabled
Bathroom for disabled

Spa & Leisure

Garden area

Room features

Air conditioning
Heating
Mini-bar
Sitting area
Terrace
Garden furniture
Tea and coffee facilities
Ironing facilities

Bathroom

Free toiletries

Self-catering

Electric kettle

Media

Flat-screen TV

Room decor

Carpeted floor

Dining Onsite

At Queens Hotel Cheltenham, guests are invited to indulge in authentic British cuisine at Victoria's. This vibrant dining venue offers a delightful array of vegetarian, vegan, and gluten-free options, all crafted from locally sourced ingredients. Experience the charm of traditional dishes while enjoying the elegant yet relaxed setting.

Queens Hotel Cheltenham Restaurant photo

Victoria's

British

Ambiance

A stylish setting with large windows that bathe the dining area in natural light, perfect for enjoying a leisurely meal or high tea.

Key Offerings

Savor a seasonal menu featuring summer-inspired dishes like spiced salmon, vegetable kebabs, and the delectable Queens Lobster Roll, paired with creative starters like truffle arancini and mains such as herb-crusted lamb rack.

Reservation

Recommended; to secure seating, especially during peak times.

Open daily from 12:00 - 21:00 for lunch and dinner; high tea is also available.

Queens Hotel Cheltenham Location

The Promenade, Cheltenham, United Kingdom, GL50 1NN

Map view

The Promenade, Cheltenham, United Kingdom, GL50 1NN

City landmarks

Gallery

The Wilson

2300 ft

Park

Pittville Park

1.1 mi

Museum

Holst Birthplace Museum

3900 ft

Landmark

Cheltenham Minster

2000 ft

Landmark

Pittville Pump Room

1.4 mi

Spa Centre

The Cheltenham Spa

3100 ft

Church

Cheltenham Minster St. Mary's

2100 ft

Shopping Area

John Lewis & Partners Cheltenham

2300 ft

Mall

The Brewery Quarter

2600 ft

Amusement Park

The Play Farm

3100 ft

Landmark

Sandford Parks Lido

4200 ft

Landmark

Sandford Park

2800 ft

Stadium

The Abbey Business Stadium

1.1 mi

Landmark

Brennen & Brown

5100 ft

Nearby

Montpellier Walk

Montpellier District

800 ft

Imperial Gardens Imperial Square

Gustav Holst Statue

400 ft

Event hall

Cheltenham Town Hall

1000 ft

Unnamed Road

The Minotaur and the Hare

1600 ft

Fountain

The Neptune Fountain

1600 ft

Park

Montpellier Gardens

1000 ft

Mall

Wishing Fish Clock

1600 ft

Lansdown Road Maxima Forum

World War I Museum

1800 ft

Park

Imperial Gardens

1000 ft

Shopping Area

Regent Arcade Shopping Centre

1700 ft

Gallery

Park Gallery

300 ft

The Promenade

1600 ft

Church

Cambray Baptist Church

1800 ft

Gallery

The Gardens Gallery

800 ft

Montpellier Gardens

Statue of King William IV

800 ft

Night club

MooMoo Clubrooms

1000 ft

Restaurants

Brasserie Blanc

200 ft

Promenade The Queen's Hotel

Victoria's

100 ft

The Promenade

Circus Bar

300 ft

5 Queens Circus

Door 4

600 ft

4 Montpellier Walk

Gallimore's Montpellier

600 ft

22 The Courtyard

Imperial Garden Bar

600 ft

Town Hall Imperial Square

All Bar One Cheltenham

800 ft

18 Montpellier Walk

Explore Cheltenham

Local Highlights

The Wilson

9 minutes' walk

Art gallery and museum showcasing local heritage. Features free admission on select days.

Pittville Park

20 minutes' walk

Stunning park with lush gardens, a boating lake, and playgrounds. Ideal for family picnics.

Holst Birthplace Museum

15 minutes' walk

Birthplace of composer Gustav Holst, featuring exhibits on his life and works.

Cheltenham Minster

10 minutes' walk

Historical church with beautiful architecture and serene gardens. Check for musical services.

Sandford Parks Lido

16 minutes' walk

Outdoor swimming pool with sunbathing areas. Perfect for relaxation and family fun in summer.

Walks With Hawks

3.9 km

Thrilling hawk-walking experience in beautiful countryside. Pre-booking required for sessions.

The Play Farm

12 minutes' walk

Indoor play area for children with various activities. Suitable for families seeking leisure.

Brasserie Blanc

1 minute' walk

French brasserie with a refined atmosphere. Known for its classic dishes and seasonal menus.

Door 4

2 minutes' walk

Charming café offering local specialties, vegetarian options, and artisan coffee.

Circus Bar

1 minute' walk

Casual bar with a friendly vibe and a great selection of cocktails and craft beers.

Cheltenham Town Hall

4 minutes' walk

Live performances, comedy shows, and concerts in an elegant venue. Family-friendly events available.

Brewery Quarter

10 minutes' walk

Entertainment hub with cinema, bars, and restaurants. Great for a night out with friends.

Getting around

City Centre

Cheltenham5 min · 1400 ft

Airports

Gloucestershire (GLO)12 min · 4.6 mi

Bristol (BRS)126 min · 52.0 mi

Train

Cheltenham Spa Train Station17 min · 4600 ft

Cheltenham Spa Railway Station17 min · 4600 ft

Bus

Bus stop5 min · 1400 ft

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Property information and rules

Check-in

from 15:00-23:59

Check-out

from 07:00-11:00

Guest Parking

Private parking is possible on site at GBP 15 per day.

Internet

Wireless internet is available in for free.

Breakfast

A full breakfast is served at the price of GBP 15.50 per person per day.

Children & extra beds

There are no cots provided in a room.

Pets

Pets are allowed on request.

Languages

English, German, Spanish, Italian, Czech, Hungarian, Romanian, Polish, Turkish, Arabic, Lithuanian

Number of floors:

Number of rooms:

Former name

Mercure Queens

Reviews and Ratings

Feedback about Queens Hotel Cheltenham from previous guests about their experience.

Review summary

Based on recent reviews

Guests frequently highlight the hotel's fantastic central location, right opposite Imperial Park and Gardens and just a short walk from the town center, making it easy to explore restaurants and bars. The rooms are often described as spacious, with amenities like a mini-fridge stocked with soft drinks and tea and coffee making facilities being appreciated. Some guests have, however, found rooms overlooking the rear of the hotel less desirable due to kitchen vents. Many enjoy the Sunday roast in the light and airy dining room, and the presence of a gin and cocktail trailer bar in the gardens during the summer is a definite plus.

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Review score

Based on 1149 verified reviews

8.4/10

Great

86%

Recommend

Location

9.5/10

Cleanliness

8.9/10

Paid Wi-Fi

6.6/10

Breakfast

8.1/10

Pros

Large room

Perfect location

Good parking

Dog-friendly hotel

Cons

Small bar

Annoying noise

Jack from United Kingdom

Single

Deluxe King Room

3 nights in November 2025

Reviewed:January 20, 2026

9.5/10

Really good Hotel Experience

helpful staffspacious hotelexcellent locationprecise service

The staff were VERY helpful and friendly. The hotel looked spacious, appointed well, and looked spacious. I found its location excellent. The breakfast service was precise. It was nice to see many happy faces at the beginning of the day.

The room was perhaps too hot. I mentioned this upon checkout and learned the hotel received similar comments about heating.

Dining

9/10

The breakfast service is well drilled. Each course from the evening menu was presented well. The dishes were cooked to perfection, I found the food to be great overall.

Location

10/10

The hotel is in a great position for accessing the town. Car parking was a bonus. I found the location very convenient. It's quite an accessible location for many things.

0 Helpful

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Emily from United Kingdom

Couple

Deluxe King Room

4 nights in November 2025

Reviewed:January 06, 2026

9.5/10

Excellent stay in a lovely room

updated roomclean roomcute staff

I found the reception staff very cute. My room had been newly updated. It was very clean everywhere (which I always look for).

Dining

10/10

Breakfast was really good. The continental and cooked options were beautifully presented. They also tasted delicious (I especially liked the scrambled eggs).

Service

9/10

The staff were pleasant whether at reception or in the restaurant. They were always ready to assist. I felt this contributed significantly to a positive experience.

0 Helpful

Camila from Brazil

Couple

Deluxe King Room

3 nights in November 2025

Reviewed:December 18, 2025

6/10

Underwhelming stay. Expected more

insufficient heatingprecooked bacon

The heating in my beautiful king room didn't work properly. i was told a small radiator was sufficient, but the room remained uncomfortably cold. also, the cooked breakfast was a letdown. the bacon and sausage were tough. They tasted precooked. it felt overpriced considering the quality.

0 Helpful

Jack from United Kingdom

Couple

Superior Double Room

3 nights in June 2025

Reviewed:July 01, 2025

9/10

central locationsummer garden

The location was central. I appreciated the gin and cocktail trailer bar in the gardens during the summer months.

The cooked breakfast was disappointing! the scrambled eggs seemed not fresh.

0 Helpful

Questions of the users

About Queens Hotel Cheltenham

Is room service still available during the current situation with the restaurant being closed?

12 November 2023

Yes, room service is available for lunch and dinner, and the restaurant operates from 12pm to 8pm for residents only. Rooms are equipped with fridges and lifts.

Are there any special promotions available due to the ongoing circumstances?

12 November 2023

Currently, there are no special offers, but it is advisable to check for the best packages available when booking directly.

Do all rooms come equipped with a refrigerator?

15 November 2023

Yes, each room at the hotel includes a fridge stocked with complimentary still and sparkling water.

Can male guests access the gym facilities at the Ladies College?

15 November 2023

Yes, male guests are permitted to use the facilities at the Ladies College.

What is the cost of parking per day?

16 November 2023

Parking is available at a charge of £14 per night.

Is it allowed to park in the hotel car park for shopping, then check in later?

16 November 2023

Yes, it's possible to park mid-morning and come back to check in later; just ensure to take a parking ticket upon arrival.

What kind of breakfast is served at the hotel?

17 November 2023

A buffet breakfast is provided, along with an a la carte menu, both of which are available for room delivery.

Are there air conditioning units in the rooms?

17 November 2023

Yes, all rooms are equipped with air conditioning for the comfort of guests.

What is the pet policy at the hotel, and is there an extra charge?

18 November 2023

The hotel offers dog-friendly rooms for an additional fee of £30 per dog per night, including amenities for your furry friend.

Can guests request a specific type of bed arrangement, like twin beds?

18 November 2023

Yes, twin beds are available upon request, subject to availability; guests can note this preference when booking.

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