Occidental At Xcaret Destination, Xcaret Park ➤ Reviews, Rooms & Prices 2026

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Occidental At Xcaret Destination Hotel Xcaret Park Nature photo This aerial photograph captures a beautiful tropical resort nestled along a stunning coastline. The resort features a large, low-lying building with a brown, pitched roof, situated on a gentle slope overlooking a tranquil lagoon. The lagoon is a mix

Occidental At Xcaret Destination Hotel Xcaret Park Exterior photo The photo is an aerial view of a luxurious resort nestled amidst lush, green tropical vegetation along a coastline. The resort features several buildings with a modern, yet somewhat rustic architectural style, characterized by light-colored walls, te

Occidental At Xcaret Destination Hotel Xcaret Park Exterior photo The photo captures a vibrant, narrow river flowing through a lush, green canyon. The water is a stunning turquoise color, clear and inviting, with gentle ripples suggesting a calm current.

The canyon walls are high and steep, covered in vibrant gre

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Key details

About the Hotel

Carretera Federal Chetumal- Puerto Juarez Km 282, 307, Xcaret Park, Mexico, 77710

Next to the Xcaret Park

Great

8.3

8.1

/10

4.5

Loved by Occidental At Xcaret Destination Hotel guests

Stroller-friendly resort
Delicious food
Friendly staff
Wild animals

"The beach, the pools and the natural park are awesome."

Gilda from Italy

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"The animals were walking around in the hotel, and all the staffs were very kind and friendly."

Brandon

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"We also loved snorkeling in the circular stone ocean inlet."

Marjorie Ann

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Location

Occidental at Xcaret Destination is situated next to the Eco-Archaeological Park Xcaret and just 3 km from Playa del Carmen. This resort provides direct access to over 40 cultural attractions and exhibits celebrating Mexican art and traditions within the park. Guests enjoy convenient proximity to the Cancun International Airport, located 63.2 km away.

Amenities

The resort includes 765 rooms surrounded by beautiful jungle gardens, offering terraces or balconies. Guests can access 7 swimming pools, a private bay with soft white sand, and complete facilities for sports and activities. Dining is varied with 11 restaurants and 11 bars, catering to diverse culinary preferences and tastes.

Rooms

Rooms at Occidental at Xcaret Destination are designed to provide comfort for families or groups, featuring both Deluxe and Royal Level accommodations. The Royal Level rooms boast exclusive amenities such as personalized concierge service and access to a private pool. Each room includes a minibar replenished daily and offers beautiful views of the surrounding gardens.

Family-Friendly Features

Occidental at Xcaret Destination is equipped with a Kids Club that provides supervised activities for children, ensuring they are entertained throughout their stay. The resort includes dedicated children's pools and specific meal options tailored for younger guests. Family rooms are spacious, making it easy to accommodate parents and children together.

Exclusive Experiences

The hotel offers the Unlimited Xcaret Xperience package, granting guests unlimited access to Xcaret Park during their stay. This package allows visitors to explore unique attractions, including underground rivers and a butterfly farm, right next to the property. Additionally, services like personalized wedding packages can enhance the stay for couples.

Highlights

Location: Adjacent to Eco-archeological Park Xcaret

Amenities: 7 swimming pools and 11 restaurants

Rooms: Royal Level accommodations with exclusive services

Family-Friendly: Kids Club and dedicated children's pools

Exclusive Experience: Unlimited access to Xcaret Park

“This destination emphasizes immersion, primarily through unlimited access to Xcaret Park. I think it's a strong choice for families who want a lively, all-inclusive base, though some may find the dining experience inconsistent. Still, with its proximity to Mayan ruins and natural attractions, plus access to unique eco-adventures, the hotel's concept presents a compelling vacation.”

Anna BlackEditor-in-Chief at Tohotel

Location: Great

8.9/10Review score

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Highlights from guests

DiningFoodie Paradise

The best restaurant was by the sea. There was a big variety of food. The a'la carte restaurants were excellent.

Eva from Sweden

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Spa & LeisureBeach Bliss

The beach is very nice for snorkeling, where there are plenty of fish. It's great to relax and unwind.

Ricardo from Spain

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Room FeaturesTerrace Wonders

Monkeys visited our terrace every day. It was magical to see wildlife from the room.

Olivia from Canada

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Children's AmenitiesFamily Fun

Teenagers loved swimming in the rivers in the morning. Then, in the afternoon, snorkelling in the inlet.

Noah from Australia

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Select your room type

Occidental At Xcaret Destination Hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Royal Level Luxury

2 persons

435 sq. feet

2 Double beds

Shower

Coffee machine

room details

Deluxe Room

2 persons

345 sq. feet

2 Double beds

Shower

Coffee machine

room details

Junior Suite

2 persons

510 sq. feet

2 King Size Beds

Shower

Coffee machine

room details

Deluxe Concierge

2 persons

345 sq. feet

2 Double beds

Shower

Coffee machine

room details

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Price and Room Availability Calendar

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Facilities

Occidental At Xcaret Destination Hotel offers amenities for your comfortable stay and unforgettable experiences

Facilities: Great

8.5/10Review score

General

Non-smoking rooms
Free Wi-Fi in public areas
Free parking
Safe deposit box
24-hour reception
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Luggage storage
Locker room
Private beach
Lift
Currency exchange
ATM/Cash machine
Barber shop
Smoke detectors
Fire extinguishers
Key card access

Sports & Fitness

Fitness centre
Snorkelling
Tennis court
Billiard tables
Darts
Table tennis
Mini golf
Archery

Services

Paid airport shuttle
Room service
Housekeeping
Car hire
Laundry
Tours/Ticket assistance
Shops/Commercial services
Welcome drink

Dining

Restaurant
Poolside snack bar
Snack bar
Dinner
Special diet menus

Children

Cots
Babysitting/Child services
Children's buffet
Board games
Children's play area
Kids club
Game room

Facilities for people with disabilities

Toilet for disabled

Spa & Leisure

Outdoor swimming pool
Beach access
Sun loungers
Aqua park
Live entertainment
Night club
Sun terrace
Garden area
Leisure/ TV room
Spa & wellness centre
Sauna
Full body massage

Room features

Air conditioning
Mini-bar
Terrace
Garden furniture
Tea and coffee facilities
Dining table
Ironing facilities

Bathroom

Free toiletries

Media

Flat-screen TV
AM/FM alarm clock

Dining Onsite

Occidental At Xcaret Destination offers a delightful selection of dining options, ranging from vibrant buffets to inviting a la carte restaurants. Guests can embark on a culinary adventure through authentic local flavors and international cuisines, all within a stunning tropical setting.

Pizza

Ambiance

Casual, relaxed atmosphere, ideal for late-night cravings

Key Offerings

A variety of delicious pizzas available late into the night

Reservation

Open daily from 06:00 PM to 06:00 AM

Restaurante Pacos Tacos

Mexican

Ambiance

Casual and friendly atmosphere, perfect for pairing with drinks

Key Offerings

A selection of tasty tacos available late into the early hours, great for a night out

Reservation

Open daily from 06:00 PM to 02:00 AM

Club de Playa

International

Ambiance

Lively beachside setting with a welcoming vibe

Key Offerings

Menu featuring snacks and light fare, perfect for a midday meal

Reservation

Open daily from 07:00 AM to 04:00 PM

Occidental At Xcaret Destination Hotel Location

Carretera Federal Chetumal- Puerto Juarez Km 282, 307, Xcaret Park, Mexico, 77710

Map view

Carretera Federal Chetumal- Puerto Juarez Km 282, 307, Xcaret Park, Mexico, 77710

City landmarks

Landmark

Xcaret

1.3 mi

Amusement Park

Xplor Park

4800 ft

Park

Xenses

4300 ft

Amusement Park

Delphinus Riviera Maya

2000 ft

Landmark

Emotions Native Park

1.0 mi

Landmark

Fun Fitness Globetrotters

2.1 mi

Landmark

Playacar Golf Club

2.2 mi

Landmark

Cenote Calavera

2.6 mi

Beach

Playacar Beach

2.6 mi

Mall

City Club

2.6 mi

Landmark

Hard Rock Campo de Golf

2.6 mi

Mall

Starbucks

2.7 mi

Park

Xel-Ha Park

2.8 mi

Landmark

Casa Tzutuhil

3.1 mi

Landmark

Playa del Carmen Archeological Site

3.0 mi

Landmark

Xaman Ha Aviary

3.1 mi

Landmark

Zona Arqueologica Playa del Carmen

3.4 mi

Landmark

Quinta Avenida

4.1 mi

Landmark

La Sirena's Fine Mexican Handcrafts

3.7 mi

Landmark

Corazon de Mexico

3.7 mi

Landmark

Galeria de Arte 5ta Avenida

3.8 mi

Landmark

Sun Jaguar

3.9 mi

Museum

Museo Frida Kahlo Playa Del Carmen

4.0 mi

Museum

3D Museum of Wonders

4.0 mi

Landmark

Gaston Charo Art Gallery Playa del Carmen

4.0 mi

Church

Nuestra Senora del Carmen Catholic Church

4.1 mi

Landmark

Arte en Playa

4.3 mi

Landmark

Ambarte

4.3 mi

Cave

Rio Secreto

33.2 mi

Nearby

Carretera Federal Cancun - Chetumal

Delphinus Xcaret

300 ft

Restaurants

Xin Gao

3100 ft

Carretera Chetumal-Puerto Juarez Km 282 Inside Hotel Xcaret

Explore Xcaret Park

Experience the Local Charm

Xcaret Park

25 minutes' walk

A world-class eco-archaeological park featuring rivers, wildlife, and cultural performances making it a must-visit.

Xplor Park

18 minutes' walk

Adventure seekers will love this park with zip lines, amphibious vehicles, and underground rivers, ideal for adrenaline rushes.

Xenses

16 minutes' walk

A sensory park offering unique experiences that twist perception through interactive and engaging installations.

Delphinus Xcaret

2 minutes' walk

Swim with dolphins in a beautiful natural setting, offering memorable encounters for families and couples alike.

Cenote Diving

9 minutes' drive

Venture into cenotes for snorkeling or diving; guided tours available to explore stunning underwater ecosystems.

Yoga Retreats

10 minutes' drive

Relax and rejuvenate in nearby yoga studios offering classes against a backdrop of serene nature, ideal for wellness.

Xin Gao

12 minutes' walk

A casual spot with Asian specialties and fresh sushi. Enjoy a vibrant atmosphere with great service. Reservations recommended.

Restaurant Delphinus

5 minutes' walk

Offers a delightful mix of local flavors with a beautiful ocean view, specializing in seafood and traditional Mexican dishes.

Xcaret Night Show

25 minutes' walk

A beautiful nighttime performance featuring music, dance, and folklore that encapsulates Mexico's rich cultural heritage.

Local Bars

10 minutes' drive

Experience vibrant nightlife with family-friendly venues hosting events, live music, and local beverages for all ages.

Getting around

City Centre

Xcaret Park2 min · 400 ft

Airports

Aeropuerto de Playa del Carmen (PCM)12 min · 4.8 mi

Cozumel (CZM)46 min · 18.8 mi

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Property information and rules

Check-in

from 15:00-23:59

Check-out

until 11 am

Guest Parking

Private parking is possible on site for free.

Internet

Wireless internet is available in public areas for free.

Breakfast

The hotel Occidental At Xcaret Destination serves a full breakfast for free.

Children & extra beds

There are no extra beds provided in a room.

Pets

Pets are not allowed.

Languages

Spanish

Number of rooms:

589

Former name

Occidental Grand Xcaret

Reviews and Ratings

Feedback about Occidental At Xcaret Destination Hotel from previous guests about their experience.

Review summary

Based on recent reviews

The Occidental At Xcaret Destination is noted for its location within a lush, jungle-like setting, where guests often encounter wildlife roaming freely. Many appreciate the spacious rooms, while the cove beach offers calm waters protected from large waves and seaweed, particularly suitable for families. Some guests have mentioned that the check-in process can be slow. With convenient access to Xcaret Park, it's considered a good value, with many dining options including restaurants with AC.

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Review score

Based on 2741 verified reviews

8.2/10

Great

76%

Recommend

Location

8.9/10

Cleanliness

8.6/10

Paid Wi-Fi

6.3/10

Value for money

8.1/10

Pros

Greenery and nature

Friendly staff

Fantastic location

Cons

Outdated rooms

Reese from United States

Family with children

Deluxe Room

3 nights in November 2025

Reviewed:January 21, 2026

8.7/10

pretty charmed by the lush surroundings

lush junglebig poolsunique experience

the resort locates back in a lush jungle environment. pools were big. wildlife lives on the grounds. deer, monkeys, coatis and birds provides a surreal resort experience. the beach sits in a cove, it is great for kids who swim and play within view.

check in took a long time, it felt unorganized.

Facilities

9/10

the hotel features walking trails connecting the lobby to buildings, pools, and the beach. golf cart shuttles is available. a gondola crosses a manmade river from the resort to the park.

Dining

8/10

the breakfast offers views overlooking the sea. the food features varied choices. kitchen staff can work around dietary needs. service at royal level restaurant are good.

Service

9/10

staff members acts friendly. many staff at restaurants work hard. i thank monica for covering breakfasts. i also thank ricardo who served dinners.

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Questions of the users

About Occidental At Xcaret Destination

What dining options are available for lunch and dinner, and what about drinks?

15 November 2024

The All Inclusive program provides unlimited meals, snacks, and drinks throughout the day, featuring 11 restaurants including 5 à la carte options. Guests can also enjoy drinks from 10 bars, including alcoholic beverages.

Is entrance to Xcaret Park included in the booking package?

3 January 2025

No, entrance to Xcaret Park is not included in the standard package. However, guests can purchase the Unlimited Xcaret Xperience package for unlimited access during their stay.

Do I need transportation to access the beach from the hotel?

23 February 2025

No transportation is needed; the hotel features a manmade beach constructed for safe swimming and enjoyment of the natural beauty.

What is the process for upgrading to the Royal Level package at check-in?

18 March 2025

An upgrade to the Royal Level package can be requested upon check-in, subject to availability, allowing guests to enjoy additional exclusive services.

How much does it cost to gain unlimited access to Xcaret Park during the stay?

30 April 2025

The Unlimited Xcaret Xperience package costs $220 per adult and $110 for children ages 5 to 11, while children under 4 enter for free.

What type of transportation is available for airport transfers?

6 May 2025

The hotel offers transportation from the airport for an additional fee. Taxi services are also available for trips to nearby parks.

Are there gluten-free meal options available at the restaurants?

12 June 2025

Yes, the restaurants can accommodate guests with gluten allergies. It is recommended to inform the staff about specific dietary needs.

What is the Wi-Fi fee and coverage throughout the hotel?

21 July 2025

Wi-Fi is available throughout the resort at the following rates: $12 for 1 day, $25 for 3 days, and $45 for 7 days, with prices applying per device.

Are any of the hotel's facilities or bars currently closed?

9 August 2025

As of now, the sports bar and nightclub are closed for safety reasons. Other facilities remain open to guests.

Is it possible to book excursions or tours directly from the hotel?

17 September 2025

Yes, there is a dedicated tours company on site that offers various excursions and activities for guests.

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