Embassy Hotel, Newcastle City Centre, Sure Collection By Best Western, Gateshead ➤ Reviews, Rooms & Prices 2026

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Embassy Hotel, Newcastle City Centre, Sure Collection By Best Western Gateshead Exterior photo

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Key details

About the Hotel

Lobley Hill Road, Gateshead, Tyne & Wear, Gateshead, United Kingdom, NE11 9NA

Near the Riverside Sculpture Park

Great

8.2

7.4

/10

5.0

Loved by Embassy Hotel, Newcastle City Centre, Sure Collection By Best Western guests

Cute staff
Clean rooms
Comfortable beds
Great location

"Rooms big and comfy beds plus nice big bathroom"

Clair from Denmark

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"Just needs a bit of tlc and updating, but was more than adequate for us, very comfortable beds resulting in a very giod sleep."

Nicholas from United States

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"It was in a great location just off the main road ,and ample parking, just what you need and want."

Scott from United Kingdom

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Accommodations

Embassy Hotel offers 95 comfortable rooms equipped with essential amenities. Room types include twin, double, and family rooms, each providing a functional workspace and tea and coffee-making facilities. Accessible rooms are also available, catering to guests with mobility needs.

Dining Options

The hotel offers an on-site restaurant that serves a range of breakfast options, along with lunch and dinner menus. Guests can enjoy a complimentary breakfast each morning, featuring continental choices. The bar area provides a relaxed setting to unwind with drinks after a day of exploring.

Location

Embassy Hotel is located just a short distance from key attractions in Newcastle City Centre. Guests can explore the iconic Quayside, the historic Castle Keep, and vibrant shopping districts within walking distance. The hotel provides convenient access to public transportation, including the metro and bus services.

Business Facilities

The hotel supports business travelers with a well-equipped meeting room that accommodates up to 24 guests. In addition, complimentary internet access is available throughout the property. The dedicated staff assists with planning and catering to ensure a productive meeting environment.

Outdoor Area

An outdoor terrace provides guests a space to relax while enjoying a fresh air getaway in the city. The terrace accommodates outdoor seating, making it an inviting spot for drinks during pleasant weather. This area offers a blend of comfort and city views.

Highlights

Location: Short distance from key attractions

Accommodations: 95 comfortable rooms

Dining: On-site restaurant with breakfast options

Business: Meeting room for up to 24 guests

“This is a straightforward hotel, well-suited for business or family stays near Gateshead. I noted the consistently friendly staff and practical amenities, including complimentary breakfast with options for children. While not luxurious, the hotel stands out for its spacious rooms, ease of access to local attractions, and commitment to sustainable practices.”

Anna BlackEditor-in-Chief at Tohotel

Location: Great

8.3/10Review score

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Highlights from guests

Guest ParkingParking Convenience

Ample free parking on site made arrival easy. It's located just off the main road, so it's very convenient.

Mike from England

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DiningRestaurant Next-Door

The restaurant next door was handy! The bar/restaurant is great and serves good food at reasonable prices.

Olga from Spain

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BedroomComfy Beds

The rooms had comfortable beds and new bed linen, ensuring a good night's sleep for everyone.

Kenji from Japan

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BathroomBig Bathroom

The bathroom was a good size. It was clean. The room was also a good size.

Clara from France

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Select your room type

Embassy Hotel, Newcastle City Centre, Sure Collection By Best Western offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Double Room Bath Tub Disability Access or Non-Smoking

2 persons

220 sq. feet

1 Double bed

room details

Deluxe Double Room Non-Smoking

2 persons

220 sq. feet

1 Double bed

room details

Deluxe Twin Room

2 persons

220 sq. feet

2 Single beds

room details

Family Double Room

2 persons

280 sq. feet

1 Double bed

room details

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Facilities

Embassy Hotel, Newcastle City Centre, Sure Collection By Best Western offers amenities for your comfortable stay and unforgettable experiences

Facilities: Great

8.1/10Review score

General

No smoking on site
Parking
24-hour reception
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
24-hour security
Luggage storage
Vending machines
Smoke detectors
Fire extinguishers
Key access

Services

Housekeeping

Business

Fax/Photocopying

Children

Cots

Room features

Free Wi-Fi in rooms
Heating
Tea and coffee facilities

Embassy Hotel, Newcastle City Centre, Sure Collection By Best Western Location

Lobley Hill Road, Gateshead, Tyne & Wear, Gateshead, United Kingdom, NE11 9NA

Map view

Lobley Hill Road, Gateshead, Tyne & Wear, Gateshead, United Kingdom, NE11 9NA

City landmarks

Museum

Beamish Museum

4.2 mi

Museum

Discovery Museum

2.0 mi

Museum

Life Science Centre

1.9 mi

Night club

Newcastle Castle

2.1 mi

Park

Saltwell Park

1.8 mi

Bridge

Gateshead Millenium Bridge

2.3 mi

Landmark

Angel of the North

2.4 mi

Bridge

The Tyne Bridge

2.1 mi

Market

The Quayside

2.2 mi

Landmark

All Saints Church

2500 ft

Gallery

Shipley Art Gallery

1.3 mi

Church

Immaculate Heart Of Mary R.C. Church

2300 ft

Landmark

The Giants Den

2500 ft

Landmark

Battlezone Laser

2600 ft

Landmark

Beggars Wood Golf Course

2800 ft

Landmark

Team Reptiles

1.1 mi

Landmark

Site of Ravensworth coalmill

4600 ft

Market

Grainger Market

2.3 mi

Landmark

Dunston Staiths

1.6 mi

Garden

Gateshead Flower Show

3500 ft

Landmark

Church of St Chad

4900 ft

Bridge

High Level Bridge

2.0 mi

Landmark

F1K Indoor Karting

3800 ft

Landmark

No Limits Paintball and Laser

4000 ft

Landmark

Saint Nicholas With Christ Church

5000 ft

Landmark

St Philip Neri Roman Catholic Church

4200 ft

Gallery

Baltic Centre for Contemporary Art

2.3 mi

Bridge

Swing Bridge

2.0 mi

Church

Saint Nicholas Cathedral

2.2 mi

Landmark

Dunston Christian Spiritualist Church

4600 ft

Restaurants

Valley Farm

1800 ft

First Avenue

Subway

1700 ft

Unit 7

Simply Cheesecake

2600 ft

618-620 Durham Road Low Fell

Wok On Wheels

3200 ft

Earlsway Outside Blakemore Wholesale

Greggs Low Fell

3000 ft

Low Fell

Explore Gateshead

Saltwell Park

35 minutes walking

Saltwell Park features picturesque gardens, a boating lake, and a Victorian Glasshouse, ideal for leisurely strolls and picnics.

Life Science Centre

35 minutes walking

Life Science Centre offers interactive exhibits and an immersive planetarium, perfect for families and science enthusiasts alike.

Newcastle Castle

35 minutes walking

Newcastle Castle is rich in history with stunning views of the city. It often hosts exhibitions and guided tours.

Beamish Museum

15 minutes drive

Beamish Museum is an open-air museum recreating life in the North East during the 1820s, 1900s, and 1940s with immersive experiences.

Whickham Thorns Outdoor Activity Centre

5 minutes drive

Whickham Thorns offers outdoor activities like climbing and archery, ideal for thrill-seekers looking for adventure.

Groundworks Gateshead

20 minutes walking

Groundworks Gateshead provides tranquil walking paths and green spaces for relaxation and a leisurely day outdoors.

Valley Farm

7 minutes walking

Valley Farm offers a relaxed atmosphere with classic pub fare, known for its hearty Sunday roasts and local brews.

Wok On Wheels

12 minutes walking

Wok On Wheels serves vibrant Asian street food dishes, focusing on fresh ingredients and bold flavors, perfect for quick meals.

The Sage Gateshead

10 minutes drive

The Sage Gateshead is a renowned music venue presenting concerts from various genres. Check out their calendar for upcoming shows.

Whickham Comedy Club

7 minutes drive

Whickham Comedy Club offers a fun night out with local comedians and special guests, ensuring laughs for audiences of all ages.

Getting around

City Centre

Gateshead27 min · 1.4 mi

Airports

Newcastle (NCL)26 min · 10.5 mi

Durham Tees Valley (MME)92 min · 38.0 mi

Train

Heworth Train Station8 min · 3.0 mi

Bus

Bus stop34 min · 1.7 mi

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Property information and rules

Check-in

from 15:00-23:59

Check-out

from 07:00-10:00

Guest Parking

Private parking is possible on site for free.

Internet

Wireless internet is available in the hotel rooms for free.

Pets

Pets are not allowed.

Number of rooms:

Former name

Premier Inn Newcastle South

Reviews and Ratings

Feedback about Embassy Hotel, Newcastle City Centre, Sure Collection By Best Western from previous guests about their experience.

Review summary

Based on recent reviews

Guests frequently highlight the hotel's convenient location for accessing Newcastle and the Metro Centre, especially praising the nearby bus stops. Many find the rooms spacious and comfortable, with good shower pressure, and appreciate the clean, newly painted rooms, and comfortable beds. Some guests have noted that the hotel appears somewhat dated. The pub next door is a plus for many, offering convenient dining options.

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Review score

Based on 170 verified reviews

8.0/10

Great

77%

Recommend

Staff

9.3/10

Free Wi-Fi

9.0/10

Facilities

8.1/10

Location

8.3/10

Pros

Helpful staff

Clean hotel

Comfortable bed

Good location

Easy check-out

Cons

Noisy building work

Noisy neighbors

Outdated rooms

Jayden from Australia

Family with children

Deluxe Twin Room

3 nights in November 2025

Reviewed:January 24, 2026

8.5/10

Excellent Stay Near City Centre

friendly staffcomfy bedgreat location

I appreciated the very cute and friendly reception staff. The bed proved quite comfy, matched by great pillows. The hotel's location is definitely advantageous, with access to key areas.

I noticed a slight issue with the bathroom mirrorwith some chrome flaking off.

Facilities

9/10

The hotel provides ample parking space , a definite advantage. Tea and coffee facilities are conveniently available in the reception area. A pub connecting next door includes a pool table.

Dining

8/10

The attached pub features a good selection of food options catering to different tastes. Breakfast is offered at an extra cost and provides great value. I found it included more than I had expected.

0 Helpful

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nigel from united kingdom

Family with children

deluxe double room non-smoking

3 nights in December 2025

Reviewed:January 24, 2026

8.8/10

was awesome

newly painted roomcontrolled heatingfluffy towels

the room was newly painted and bright. the heating was easily controlled. plenty of hot water was available and the shower pressure was good. the towels provided were a good size, soft and fluffy. i found the roads around the area to be great for travelling, made getting around simple, and the staff were friendly and helpful.

The hotel is under poor maintenance and needs refurbishing, especially the toilets. The carpets are too old.

Dining

9/10

The pub next door is an asset and offers good food at reasonable prices. This provided a convenient option for meals! the breakfast to-go offer included enough choices to satisfy, and a few coffee-shop-style tables were available for eating.

Facilities

10/10

Convenient parking was available. I felt safe on the hotel. the staff were really good with anything i needed help with. adam stood out as a star.

Rooms

8/10

the hotel room was a good size and clean, offering ample space. the bed and pillows were comfortable, ensuring a good night's sleep. the room was warm, and i had no trouble sleeping despite being next to the road.

Location

8/10

the hotel is a few minutes drive to the metro. it is approximately ten minutes to newcastle. the location was quiet, conducive to a peaceful stay and easy for accessing nearby areas.

0 Helpful

Juliet from United Kingdom

Single

Deluxe Double Room Non-Smoking

3 nights in November 2025

Reviewed:January 19, 2026

9/10

Wonderful stay, great value!

clean roomcomfortable bedhelpful receptionist

The room was a good size and very clean. The bed was comfortable, and I got a good night's sleep (which I needed!). The receptionist was helpful with directions.

0 Helpful

Francis from France

deluxe double room non-smoking

4 nights in November 2025

Reviewed:January 05, 2026

9.0/10

fantastic stay!

friendly receptioncomfortable bedeasy locationclean room

the reception staff were cute and friendly, which i appreciated so much. my bed was very comfy, along with the pillows provided, ensuring a good night's sleep. i found the location advantageous for accessing newcastle, and it was really easy. the room was very clean, and i felt grateful for that.

i noticed the carpets could use some updating. it was a very slight detail though, and did not impact my overall stay.

Facilities

9/10

the hotel provides early check-in and also offers a reasonable check-out time, which really helped with my travel plans. the staff showed such warmth upon arrival and also during departure.

Dining

8/10

i received a complimentary breakfast to go, and it was great!!! there was enough to choose from, and a few coffee shop style tables were available, too. this arrangement worked well, and i was thankful for the selection provided to me.

Rooms

10/10

the room was indeed roomy and clean, meeting all my needs effectively. the clean, white linens provided created a comfortable environment. the room was also warm and cozy, which i appreciated after a long day.

0 Helpful

Mia from Germany

Family with children

Deluxe Twin Room

3 nights in November 2025

Reviewed:December 31, 2025

8.5/10

superb stay!

friendly staffclean roomavailable tea

the staff were friendly. it was easy to find. twin rooms had two actual beds. everything we needed was available. the room was very clean and warm. the value for money was AMAZING!!! the staff were happy to assist and help. there was tea and coffee at reception.

the hotel is under poor maintenance and needs refurbishing, especially the toilets.

Service

9/10

the staff offered a warm welcome upon arrival and departure. the staff seemed happy to assist and provide help. they proved friendly and great at all times. tea and coffee were available in the reception area.

Facilities

8/10

the hotel location seemed quiet, even with a pub adjoining it. the hotel was easy to find, and free parking was available. the pub connected next door and offered a pool table.

Rooms

9/10

the twin rooms had two actual beds. it included everything we needed for our stay. the room was clean, warm, and roomy, perfect for our needs. the bed proved comfy with clean, white linen.

Dining

8/10

eating and shops are very close to the hotel. the free breakfast was good, with enough to choose from. coffee shop style tables allowed guests to eat. the adjacent pub serves food and drinks.

0 Helpful

Sebastian from Germany

Family with children

Deluxe Double Room Non-Smoking

3 nights in November 2025

Reviewed:November 28, 2025

7/10

helpful staffconvenient locationeasy accesschemical smelllimited ventilationold carpet

the hotel staff were very helpful. Adam was especially kind, assisting with our pram. the hotel's location is convenient, with bus stops nearby. it made exploring the city easy.

the room had a strong chemical smell. the window did not open fully, so ventilation was limited. the carpet was old, and there were some stains.

0 Helpful

Molly from United Kingdom

Family with children

Family Double Room

3 nights in June 2025

Reviewed:September 07, 2025

7/10

helpful staffchatty staffgood sized roommissing towelmissing cuptired bathroom

The staff was lovely and helpful. The man cute us was kind and chatty. He was very helpful when I couldn't work the heating. The restaurant next door was handy.

We were provided with three towels and three cups upon arrival for a family room booked for four people. I noticed there were no electrical sockets near either the main or single beds. The bathroom is very tired with gaps around the bath panel.

0 Helpful