Hotel Willow Banks, Mall Road Shimla, Shimla ➤ Reviews, Rooms & Prices 2026

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Hotel Willow Banks, Mall Road Shimla Exterior photo

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Key details

About the Hotel

Near Tourism Lift, The Mall,, Shimla, India, 170001

Steps from The Ridge

Very good

7.8

7.7

/10

4.0

3.7

Loved by Hotel Willow Banks, Mall Road Shimla guests

Warm reception
Comfortable rooms
Charming views
Excellent food
Attentive staff

"The rooms had deluxe conveniences like 24 hr. in room dining, electronic safe for cash and valuables, LCD with many TV channels, high speed internet, tea and coffee machine, hair dryer, movable makeup and shaving mirror (very easy and comfortable if you wear lenses), mini fridge, heaters in the room for severe winters and hot water being available throughout the year."

ChicLifeByte from India

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"The skybar adjacent to the hotel offers amazing views of Shimla with live music in the evening."

Ankit Kapoor from India

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"Great location and lovely views from the balcony."

Anthony

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4-star hilltop hotel in Shimla with panoramic views

Dining

Hotel Willow Banks offers two top-rated on-site dining options. Eighteen71 Cookhouse & Bar serves a blend of Pan Indian, Oriental, and grilled dishes, complemented by innovative cocktails. Café Simla Times features outdoor seating and specializes in gourmet wood-fired pizzas alongside a variety of world cuisines.

Wellness

The Akasa Spa at Hotel Willow Banks provides a variety of therapeutic massages, including Balinese and Swedish options, alongside sauna and steam facilities. Guests can benefit from personalized sessions tailored to their individual needs, promoting relaxation and rejuvenation. The beauty salon, operated by Jawed Habib, offers extensive hair and beauty services.

Skybar

The Skybar, located on the hotel's rooftop, delivers stunning 360-degree views of the Shimla hills. Guests can enjoy drinks and herbal hookah in this vibrant atmosphere while watching sunsets. This setting makes it an exceptional spot for evening gatherings.

Location

Hotel Willow Banks is centrally located in Shimla, providing easy access to popular attractions like the Viceregal Lodge, situated just 3 km from the Mall Road. It can be reached conveniently via the Tourism Lift or nearby parking facilities. The hotel is positioned among scenic hiking trails and historic landmarks, making it an accessible choice for explorers.

Rooms

The hotel features spacious rooms that offer breathtaking valley views through large windows and balconies. Select premium accommodations include king-size beds and stylish four-poster designs, ensuring a comfortable stay. Various room types cater to couples and families alike, with options for suites that accommodate up to four guests.

Highlights

Dining: Eighteen71 Cookhouse & Bar and Café Simla Times

Skybar: Rooftop bar with 360-degree views

Location: Near popular attractions like Viceregal Lodge

Wellness: Akasa Spa with Balinese and Swedish massages

Rooms: Stylish rooms with stunning valley views

“Mall Road access is a real advantage, placing guests in the heart of Shimla. The blend of heritage architecture and modern comforts struck me as particularly appealing, especially with the addition of unique spaces like the SkyBar. It's the kind of place that balances convenient exploration with on-site experiences.”

Anna BlackEditor-in-Chief at Tohotel

Location: Perfect

9.2/10Review score

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Highlights from guests

DiningBrewtiful Sunset

The brewery has hammocks and serves freshly brewed beer with catchy music and awesome sunset views.

Rajesh Patel from India

Review on

Room FeaturesValley Views

The mountain view room was spacious and clean. It offered stunning views of the valley.

Emily Smith from Canada

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Spa & LeisureRelaxing Therapists

The spa was amazing! It was very clean, and the therapists were well trained.

Olivia Chen from Singapore

Review on

Guest ParkingEasy Access

The location is great; a porter takes luggage to reception because cars aren't allowed on the road.

Hans Schmidt from Germany

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Select your room type

Hotel Willow Banks, Mall Road Shimla offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Super Deluxe Room Small Balcony Bathtub on spa & laundry Complimentary Happy Hours 11

2 persons

380 sq. feet

1 King-size bed

Shower

Heating

room details

Luxury rooms Balcony Limited View Bathtub on spa & laundry Complimentary Happy Hours 11

2 persons

380 sq. feet

1 Double bed

Shower

Heating

room details

Deluxe Room Mall road facing Bathtub on spa & laundry Complimentary Happy Hours 11

2 persons

380 sq. feet

1 Double bed

Shower

Bathtub

room details

Club Room Balcony Bathtub Valley & SkyBar Views on spa & laundry Complimentary Happy Hours 11

2 persons

380 sq. feet

1 King-size bed

Shower

Heating

room details

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Facilities

Hotel Willow Banks, Mall Road Shimla offers amenities for your comfortable stay and unforgettable experiences

Facilities: Very good

7.9/10Review score

General

Non-smoking rooms
Free Wi-Fi in public areas
Car park
Handicap parking
Safe deposit box
24-hour reception
Express check-in/ -out
No pets allowed
24-hour security
Lift
Barber shop
Fire extinguishers

Guest Parking

Electric kettle
Dryer
Cookware/ Kitchen utensils

Services

Paid shuttle service
Room service
Car hire
Laundry
Dry cleaning
Tours/Ticket assistance

Dining

In-room breakfast
Restaurant
Bar/ Lounge area

Business

Meeting/ Banquet facilities

Spa & Leisure

Night club
Spa & wellness centre
Sauna
Jacuzzi
Massage

Room features

Heating
Sitting area
Terrace
Tea and coffee facilities
Ironing facilities

Bathroom

Free toiletries

Self-catering

Electric kettle
Dryer
Cookware/ Kitchen utensils

Media

Flat-screen TV
AM/FM alarm clock

Room decor

Parquet floor

Dining Onsite

Hotel Willow Banks Shimla offers a delightful range of dining experiences, blending local flavors with international cuisine. Nestled amidst the scenic backdrop of the Himalayas, each venue caters to various moods, whether it's a lively family meal or a romantic evening retreat.

Hotel Willow Banks, Mall Road Shimla Restaurant photo

Cafe Simla Times

International with a focus on Pan-Asian and Continental dishes

Ambiance

Family-friendly yet modern, making it perfect for both casual family gatherings and intimate dinners

Key Offerings

Enjoy a diverse menu featuring Chinese, Indian, Thai, and seafood specialties alongside handcrafted pizzas, all artfully presented. Indulge in high tea or sip cocktails while admiring the views.

Reservation

Recommended

Daily from 1:00 PM to 10:30 PM

Eighteen71

An eclectic mix of local and international dishes ranging from Indian to Italian

Ambiance

Welcoming and modern, ideal for families and romantic outings alike

Key Offerings

Savor a menu that includes regional favorites and globally inspired dishes, complemented by a spacious setting perfect for any meal. Enjoy a delightful high tea or an evening cocktail hour.

Reservation

Recommended

Open daily for breakfast, brunch, lunch, dinner, and high tea

Restaurant #3

Not specified

Ambiance

No specific details available

Key Offerings

No specific details available

Reservation

Not specified

Hotel Willow Banks, Mall Road Shimla Location

Near Tourism Lift, The Mall,, Shimla, India, 170001

Map view

Near Tourism Lift, The Mall,, Shimla, India, 170001

City landmarks

Square

The Ridge

2100 ft

Pagoda

Shri Hanuman Mandir Jakhoo

1.2 mi

Landmark

Jakhoo Gondola

2600 ft

Landmark

Kalka Shimla Railway

2400 ft

Market

Lower Bazar

2300 ft

Landmark

Kali Bari Temple

4700 ft

Landmark

Gaiety Heritage Cultural Complex

3400 ft

Church

St Mary's Church

4700 ft

Landmark

Baragaon

4700 ft

Landmark

Scandal Point

2800 ft

Landmark

Jakhoo

1.2 mi

Landmark

Sheeshe Wali Kothi

3700 ft

Landmark

Sankat Mochan Temple

1.1 mi

Landmark

Hanuman Statue

1.1 mi

Museum

The Army Heritage Museum

2.5 mi

Nearby

Church

Christ Church

1800 ft

Museum

Johnnie's Wax Museum

100 ft

Museum

Shimla Heritage Museum

400 ft

Arki

Luturu Mahadev Temple

300 ft

Kotkhai

Kotkhai Palace

1600 ft

Ridge

Gaiety Heritage Cultural Complex Shimla

2000 ft

Forest

Kiala Forest

2200 ft

2 Km From the Ridge

Jakhoo Hill

4200 ft

Mall Rd

Combermere Bridge

500 ft

Mall Rd

Rani Jhansi Park

900 ft

Ridge

Hawa Ghar

1500 ft

Indira Gandhi Statue

1600 ft

Kiari Village

Mahamai Temple

1600 ft

Jakhu Hill

Rothney Castle

1700 ft

The Mall

Town Hall

1800 ft

Restaurants

Eighteen71- Cookhouse & Bar

5100 ft

Hotel Willow Banks

Embassy Restaurant

400 ft

The Mall

Embassy Ice Creams

500 ft

The Mall Road

Hotel Combermere

700 ft

The Mall

Moti Mahal Delux Restaurant

600 ft

The Mall Road Hotel Bridge View Regency

Cafe Coffee Day

1100 ft

Mall Rd Near Raj Bhavan

Punjabi Rasoi

1100 ft

Ritz the Mallshop No-5 Gpo

Explore Shimla

Local Highlights

The Ridge

8 minutes' walk

The Ridge offers stunning views of the surrounding hills, making it perfect for sightseeing and cultural events throughout the year.

Christ Church

7 minutes' walk

Christ Church, an architectural marvel, features beautiful stained glass windows and provides a serene atmosphere for reflection.

Jakhoo Gondola

10 minutes' walk

Jakhoo Gondola offers breathtaking aerial views of Shimla while transporting you to Jakhoo Temple, a much-loved local landmark.

Johnnie's Wax Museum

1 minute walking

Johnnie's Wax Museum features lifelike figures of famous personalities, providing a fun and unique experience for families and tourists.

Hiking in Shimla Water Catchment Wildlife Sanctuary

20 minutes driving

Hiking enthusiasts can explore the trails in Shimla Water Catchment Wildlife Sanctuary, home to diverse flora and fauna.

Spa and Wellness

10 minutes' drive

Nearby spas offer rejuvenating massages and wellness treatments, perfect for relaxation after a day of exploration.

Embassy Restaurant

2 minutes' walk

Embassy Restaurant serves a diverse menu with local and international dishes in a cozy, welcoming atmosphere.

Moti Mahal Delux Restaurant

3 minutes' walk

Moti Mahal specializes in North Indian cuisine, famed for its tandoori dishes and vibrant ambience ideal for families.

Eighteen71- Cookhouse & Bar

19 minutes' walk

Eighteen71 offers contemporary dining with delicious fusion cuisine, complemented by a chic interior and rooftop views.

Gaiety Heritage Cultural Complex

15 minutes' walk

Gaiety Heritage Cultural Complex hosts theatre performances and cultural events, offering a taste of local art and talent.

Local Bars and Pubs

10 minutes' walk

Nearby bars and pubs feature live music and vibrant atmospheres, perfect for an enjoyable evening in Shimla.

Getting around

City Centre

Shimla6 min · 1700 ft

Airports

Simla (SLV)33 min · 13.7 mi

Chandigarh (IXC)188 min · 77.9 mi

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Property information and rules

Check-in

from 14:00-23:59

Check-out

until 12 pm

Guest Parking

Public parking is possible at a location nearby at INR 300 per day.

Internet

Wireless internet is available in public areas for free.

Breakfast

A full breakfast is served at the price of Rs. 750 per person per day.

Pets

Pets are not allowed.

Number of rooms:

Former name

hotel willow banks - boutique 4 star hotel on the mall road shimla

Reviews and Ratings

Feedback about Hotel Willow Banks, Mall Road Shimla from previous guests about their experience.

Review summary

Based on recent reviews

Hotel Willow Banks enjoys a prime location right on Mall Road, placing guests within easy reach of shops and restaurants. The rooms are spacious, some offering views of Mall Road or Shimla city, and the hotel boasts a microbrewery, Shimla Brewing Company, with a rooftop Sky Bar. You'll also find a spa offering Swedish massages, and while some guests have noted that the gym is rather small, the convenience of lift access from Mall Road is a definite plus.

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Review score

Based on 388 verified reviews

8.5/10

Great

82%

Recommend

Location

9.2/10

Staff

8.6/10

Paid Wi-Fi

5.0/10

Free Wi-Fi

7.0/10

Pros

Balcony views

Perfect location

Efficient room service

Excellent cocktails

Cons

Unfriendly staff

Limited drinking water

based on 666 reviews

4/5

Elliot from Canada

Family with children

premium room large balconybathtub on spa therapies

4 nights in November 2025

Reviewed: February 18, 2026

9.8/10

fantastic mall road stay!

excellent locationspacious roomfriendly staff

our family stayed in this hotel for four nights and it was amazing the hotel location is excellent right on the mall road making it easy to access shops and restaurants plus our premium room was really spacious i appreciated the large balcony where i could relax and enjoy the views we loved it the staff were very friendly and helpful they made our stay extra special i am looking forward to coming back

the hotel gym is rather small it has limited equipment like only a few treadmills

Dining

9/10

the in-house restaurant offers a wide range of indian and international dishes plus the breakfast buffet includes fresh fruit pastries and hot items that are prepared to order every day.

Rooms

10/10

our room had a king-size bed a separate sitting area and a writing desk in addition the bathroom included a bathtub with spa therapies and premium toiletries enhancing the overall experience greatly.

Service

10/10

the concierge service arranged our sightseeing tours and provided useful tips to explore local attractions the housekeeping staff ensured our room was clean and well-kept every day during the trip.

Location

10/10

the hotel is situated directly on mall road which gives you access to many shops cafes and restaurants the ridge and christ church are just a short walk away offering convenient exploration.

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Questions of the users

About Hotel Willow Banks, Mall Road Shimla

Can I receive a refund for my booking after cancelling due to work commitments?

20 November 2024

Requests for refunds are evaluated on a case-by-case basis. Please provide the necessary details, and the hotel will get back to you regarding your cancellation and refund situation.

How can I find your hotel to make a booking?

10 December 2024

Reservations can be made directly through the official website at www.willowbanks.com.

What would be the total cost for two rooms accommodating four adults and two children with meals included?

15 February 2025

The estimated cost for two rooms accommodating four adults and two children, including breakfast and dinner, is approximately ₹114,000 for three nights on the MAP AI plan.

Is transportation from Chandigarh Airport to the hotel available? What are the costs involved?

30 March 2025

Airport pick-up is available for ₹4,000 via Toyota Etios car for your convenience.

Are there rooms equipped with Jacuzzis available at the hotel?

5 January 2025

Yes, Jacuzzis are available in the family interconnected rooms.

Can a cot be provided for a small child in the room? Are there kitchen facilities for vegetarian and non-vegetarian meals?

25 January 2025

Cots are available upon request. Additionally, the hotel features separate kitchen facilities for vegetarian and non-vegetarian meals.

Is there parking available for guests visiting the hotel?

12 April 2025

While the hotel does not have own parking facilities, arrangements can be made to reserve spots in nearby paid parking areas.

Can transportation be arranged from Shimla Railway Station to the hotel? How much would it cost?

22 April 2025

Yes, transportation can be arranged from Shimla Railway Station for around ₹350 for a small vehicle, such as an Alto.

Are unmarried couples allowed to stay at the hotel?

6 May 2025

Yes, unmarried couples are welcome to stay at the hotel.

Does the hotel offer a gym for guests to use during their stay?

1 June 2025

A well-equipped gym is available, providing all necessary facilities for cardio and strength training.

What dining options are available at the hotel?

15 June 2025

The hotel features top-rated dining experiences, including Cafe Simla Times for casual dining and Eighteen71 Cookhouse & Bar for fine dining, offering a range of world cuisines.

Is there a spa available for guests looking for relaxation during their stay?

3 July 2025

Yes, an in-house spa offers a variety of treatments, including massages and beauty therapies for a complete rejuvenation experience.