The Westin Surabaya, Surabaya ➤ Reviews, Rooms & Prices 2026

75 photos

The Westin Surabaya Hotel Exterior photo The photo shows a modern, expansive resort complex at dusk, reflected in a calm body of water in the foreground. The sky is a deep blue, transitioning to lighter hues near the horizon where the sun has set.

Dominating the scene are several tall, sl

The Westin Surabaya Hotel Interior photo The photo shows a modern residential complex with two tall, sleek apartment buildings. The buildings are primarily a deep blue with white accents, featuring numerous windows that reflect the clear, bright sky dotted with a few wispy clouds.

In the

The Westin Surabaya Hotel Interior photo The photo shows a luxurious and modern hotel lobby with stunning panoramic city views. The space is bathed in a soft, warm light, emanating from recessed ceiling lights and a small table lamp on a coffee table.

In the foreground, there are two comf

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Key details

About the Hotel

Pakuwon Mall, Jalan Puncak Indah Lontar No 2, Surabaya, Indonesia, 60216

Next to Pakuwon Mall

Perfect

9.3

9.8

/10

4.8

Loved by The Westin Surabaya Hotel guests

Extraordinary bedding
Spacious swimming pool
Attentive staff
Delicious breakfast

"The Westin Grand Suite room is very spacious, divided into 4 rooms, living room, bedroom, walk-in closet and bathroom."

Andrew Santoso from Indonesia

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"Breakfast was fantastic, the chef made special pancake for our toddler and it was very sweet and attentive of the team specially when it's completely packed."

Triana from Indonesia

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"Nice location with hotel situated next to shopping mall."

Chee Yoon

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Amenities

The Westin Surabaya offers a Grand Pool Complex featuring an outdoor swimming pool and children's pool. Guests can enjoy a fitness center fully equipped with modern exercise machines and weight training equipment. The hotel also includes a shopping arcade with various retail outlets and a kids' club for young travelers.

Rooms

The hotel provides 200 well-appointed guest rooms and suites, all featuring the signature Westin Heavenly Bed. Guests can enjoy stunning city views or the landscaped gardens from their rooms with floor-to-ceiling windows. Premium amenities include spacious workspaces and relaxing seating areas, catering to both business and leisure travelers.

Dining

The Westin Surabaya provides several dining options, including The Canvas Restaurant, which serves international cuisine with fresh, locally sourced ingredients. Guests can experience traditional Indonesian flavors at the Sunrise Restaurant. The hotel also features a stylish bar, perfect for unwinding with a selection of cocktails and beverages.

Wellness

Experience rejuvenation in the hotel's wellness facilities, highlighted by the Westin Heavenly Spa. This spa offers a variety of treatments and therapies designed to promote relaxation and well-being. Guests can also enjoy yoga classes and wellness programs tailored to enhance their stay.

Location

Situated in the prestigious BSD City, the hotel is within proximity to shopping, dining, and entertainment options. Its central location offers easy access to major business districts, making it a favored choice for business travelers. Nearby attractions include the Indonesia Convention Exhibition and several golf courses.

Highlights

Location: Central position in BSD City

Rooms: 200 guest rooms with city views

Dining: Canvas Restaurant for international cuisine

Wellness: Westin Heavenly Spa for rejuvenation

“What stands out is its prime spot in Surabaya's commercial hub, connected to Indonesia's largest mall, a blend of convenience and upscale lodging. The Sky Lounge elevates the experience, offering panoramic city views. It strikes me as a place designed with both wellness and business in mind, with award-winning dining sealing the deal.”

James DavidEditor-in-Chief at Tohotel

Location: Perfect

9.4/10Review score

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Highlights from guests

DiningBreakfast Perfection

Magnolia restaurant's breakfast included freshly baked croissants and eggless options, prepared with care by the chef.

Priya Sharma from India

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Room FeaturesCity Light Views

The room was clean, modern, and spacious with clear windows providing mesmerizing city light views.

Kenji Tanaka from Japan

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Spa & LeisureRooftop Relaxation

The hotel offered an amazing rooftop pool, perfect for a refreshing swim with a view.

Ingrid Svensson from Sweden

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Select your room type

The Westin Surabaya Hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Junior King Suite Club Lounge Access

2 persons

500 sq. feet

1 King-size bed

Shower

Coffee machine

room details

Westin Deluxe Guest room 2 Double

2 persons

420 sq. feet

2 Single beds

Shower

Air conditioning

room details

Westin Deluxe Guest room 1 King

2 persons

420 sq. feet

1 King-size bed

Shower

Air conditioning

room details

Westin Club Club lounge access Guest room 1 King

2 persons

420 sq. feet

1 King-size bed

Shower

Bathtub

room details

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Price and Room Availability Calendar

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Facilities

The Westin Surabaya Hotel offers amenities for your comfortable stay and unforgettable experiences

Facilities: Perfect

9.6/10Review score

General

Non-smoking rooms
Wi-Fi
Parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Luggage storage
Allergy-free rooms
Lift
Smoke detectors
Fire extinguishers
Key card access
Key access

Sports & Fitness

Fitness centre
Golf course
Yoga class
Sports trainer

Guest Parking

Electric kettle

Services

Paid airport shuttle
Valet parking
Room service
Housekeeping
Laundry
Dry cleaning
Welcome drink
Happy hour

Dining

In-room breakfast
Restaurant
Poolside snack bar
Snack bar
Dinner
Packed lunches
Special diet menus

Business

Business centre
Meeting/ Banquet facilities
Fax/Photocopying

Children

Cots
Children's buffet
Children's pool
Children's play area
Kids club

Facilities for people with disabilities

Toilet for disabled
Bathroom for disabled

Spa & Leisure

Outdoor swimming pool
Sun loungers
Live entertainment
Night club
Sun terrace
Spa & wellness centre
Back massage
Head massage
Full body massage
Foot massage

Room features

Air conditioning
Soundproofed rooms
Sitting area
Dressing area
Tea and coffee facilities
Dining table
Ironing facilities

Bathroom

Free toiletries
Sink

Self-catering

Electric kettle

Media

Flat-screen TV
AM/FM alarm clock

Room decor

Carpeted floor

Dining Onsite

The Westin Surabaya offers an array of delightful dining options, featuring a fusion of local and international flavors. Experience the modern elegance of Magnolia and the romantic atmosphere of the Sky Lounge, each providing unique culinary delights paired with stunning vistas.

The Westin Surabaya Hotel Restaurant photo The photo shows a large, elegant ballroom set up for a formal event, likely a wedding reception or banquet. The room is expansive, with rows upon rows of round tables neatly arranged. Each table is covered with a white tablecloth and features a flora

The Westin Surabaya Hotel Restaurant photo The photo shows a family of three enjoying a meal at a round table in a bright, modern cafe or restaurant. The family consists of a mother, a father, and a young child. They are seated comfortably on chairs around the table, engaged in conversation a

The Westin Surabaya Hotel Restaurant photo The photo shows the grand entrance to a modern building, likely a hotel or upscale commercial space. The entrance is covered by a striking glass and steel canopy. The canopy features a complex network of angled steel beams supporting a translucent gl

Magnolia

American, Cantonese, Chinese, Japanese, Thai, Vietnamese, Local, Asian, International

Ambiance

Modern setting, one of the highest restaurants in Surabaya

Key Offerings

Savor nutritious meals with an impressive selection that caters to Halal, vegetarian, vegan, gluten-free, and dairy-free diners.

Reservation

Not needed

06:00 - 22:00 daily

Sky Lounge

American, Cantonese, Chinese, Japanese, Thai, Vietnamese, Asian, International, European

Ambiance

Modern and romantic, with stunning city views

Key Offerings

Indulge in a range of culinary options during brunch, lunch, or dinner, accompanied by high tea and cocktail hour to elevate the experience.

Reservation

Recommended

11:00 - 23:30 daily

The Westin Surabaya Hotel Location

Pakuwon Mall, Jalan Puncak Indah Lontar No 2, Surabaya, Indonesia, 60216

Map view

Pakuwon Mall, Jalan Puncak Indah Lontar No 2, Surabaya, Indonesia, 60216

City landmarks

Zoo

Surabaya Zoo

4.2 mi

Mosque

Masjid Nasional Al-Akbar

4.2 mi

Mall

Pakuwon Mall

2100 ft

Landmark

Lenmarc Mall

1.2 mi

Event hall

The Oasis

2400 ft

Landmark

XXI

2100 ft

Landmark

Masjid Al Ghofur

2600 ft

Landmark

Pakuwon Mall Home Pro

2800 ft

Landmark

Al-Ghuroba'

2800 ft

Mosque

Masjid Al-Ghuroba'

2800 ft

Landmark

Masjid Al Mukhlishiin

2800 ft

Landmark

Vihara Dhamma Jaya

3000 ft

Church

Gereja Kristen Indonesia

3200 ft

Landmark

GKI Darmo Permai

3200 ft

Mosque

Masjid Al Hikmah Simpang Darmo Permai Selatan

3300 ft

Landmark

Masjid Al Hikmah

3400 ft

Landmark

Masjid Nurul Jannah

3600 ft

Mosque

Masjid Baitul Muttaqin

3800 ft

Landmark

G Walk Night Market Surabaya

1.4 mi

Mosque

Masjid Daar Al-Mujahidin

4400 ft

Bridge

Suroboyo Bridge

1.3 mi

Church

Balai Sidang Jemaat Kristus

4600 ft

Landmark

Masjid Nurul Huda

4700 ft

Landmark

Masjid Badrussalam

4700 ft

Landmark

Masjid Al Mujahidin

4700 ft

Church

Alfa Omega church

4800 ft

Mosque

Masjid

4900 ft

Nearby

Supermall Pakuwon Indah

400 ft

Mall

Pakuwon Trade Center

800 ft

Restaurants

Jong Java Indische Recipe

200 ft

Jl. Pakuwon Indah Pakuwon Mall 2F

Yamagoya Ramen Supermall

700 ft

Jl. Puncak Indah Lontar 2 Pakuwon Trade Center - fl. 3 Unit 1-30

Shijima RAW

700 ft

Jl. Mayjend Yono Soewoyo Pakuwon Mall Floor 2M

Almaluna Bar and Resto

700 ft

Jl. Puncak Indah Lontar No.2 Pakuwon Mall

Hajime Ramen House

1200 ft

Pakuwon Mall Surabaya

Noodle House & Kitchen

900 ft

Pakuwon Trade Center 4th Floor

Lao Pan

1900 ft

Jl. Puncak Indah Lontar no. 2 Supermall Pakuwon Indah Lt 1

Shijima

2000 ft

Jl. Mayjend Yono Suwoyo Spazio Terrace Unit 9

Explore Surabaya

Pakuwon Mall

8 minutes' walk

A vibrant shopping destination featuring a variety of brands, restaurants, and entertainment options, perfect for family outings.

Supermall Pakuwon Indah

2 minutes' walk

Shopping center with a mix of local and international retailers, along with a food court for casual dining.

Suroboyo Bridge

25 minutes' drive

A striking bridge offering beautiful views of Surabaya with pedestrian pathways for walking and cycling.

G Walk Night Market Surabaya

25 minutes' drive

Vibrant night market featuring local street food, crafts, and live performances, perfect for an evening outing.

Fitness and Wellness Sessions

3 minutes' walk

Nearby yoga studios offer relaxing sessions. Check schedules for classes suited for all levels.

Outdoor Adventure at Suroboyo Bridge

25 minutes' drive

Biking along the scenic paths at the bridge provides an exhilarating experience for thrill-seekers.

Hajime Ramen House

5 minutes' walk

Casual dining spot known for its authentic ramen and Japanese bites. Vegetarian options available.

Almaluna Bar and Resto

3 minutes' walk

Charming restaurant with a diverse menu, offering fusion cuisine and a relaxed atmosphere. Reservations recommended.

XXI Cinema

10 minutes' walk

Popular cinema showcasing the latest films with comfortable seating and a great snack selection.

G Walk Night Market Surabaya

25 minutes' drive

Offers live music and performances, making it a lively spot for all ages to enjoy quality time.

Getting around

City Centre

Surabaya12 min · 4.7 mi

Airports

Juanda (SUB)36 min · 14.9 mi

Abdul Rachman Saleh (MLG)133 min · 55.1 mi

Train

Pasar Turi Train Station Surabaya12 min · 4.7 mi

Gubeng Train Station14 min · 5.5 mi

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Property information and rules

Check-in

from 15:00-23:59

Check-out

until 12 pm

Guest Parking

Public parking is possible on site for free.

Internet

Wireless internet is available in for free.

Breakfast

The hotel The Westin Surabaya serves a full breakfast for free.

Children & extra beds

There are no extra beds provided in a room. There are no cots provided in a room.

Pets

Pets are not allowed.

Languages

Bahasa Indonesian

Number of floors:

Number of rooms:

242

Reviews and Ratings

Feedback about The Westin Surabaya Hotel from previous guests about their experience.

Review score

Based on 92 verified reviews

9.5/10

Perfect

96%

Recommend

Cleanliness

9.6/10

Comfort

9.5/10

Facilities

9.6/10

Free Wi-Fi

9.2/10

Location

9.4/10

Staff

9.6/10

Value for money

9.0/10

Pros

Spacious rooms

Attentive staff

Efficient transport

Varied breakfast

Clean rooms

Cons

Windy air-con

No reviews yet on our siteUnfortunately, our guests have not yet left any reviews for this hotel, but you can read reviews from Booking.com.

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Questions of the users

About The Westin Surabaya

Is there a bidet spray available in the bathrooms at The Westin Surabaya?

3 January 2024

The rooms are equipped with automatic bidets, ensuring comfort and convenience for guests.

Can guests with club benefits access the executive club for breakfast and evening cocktails?

15 February 2024

Yes, the executive club is open for breakfast and evening cocktails exclusively for guests with club benefits.

Are there any provisions for guests who require wheelchair access?

22 March 2024

Yes, wheelchairs are available upon request to assist guests with mobility needs.

Is the breakfast served at the hotel halal certified?

10 April 2024

Yes, breakfast and other food and beverage outlets are certified halal, ensuring adherence to dietary requirements.

What are the age limits for children sharing a room, and is breakfast included?

25 May 2024

A room accommodates two adults and one child under 12 years old, with complimentary breakfast for children below the age of 6.

Are connecting rooms available in the hotel?

5 June 2024

Yes, connecting rooms are available, particularly between deluxe rooms and suites, though availability is limited.

Is smoking permitted in guest rooms at The Westin Surabaya?

17 July 2024

Smoking is allowed in designated smoking floors, including specific deluxe guest rooms, subject to availability.

Do all guests in Westin Club Rooms receive club benefits such as lounge access?

30 August 2024

Guests staying in Westin Club Rooms, Junior Suites, Executive Rooms, and Grand Suites are entitled to club benefits for two persons.

Can special dietary requests be accommodated at the hotel's restaurants?

15 September 2024

Yes, the on-site restaurants can accommodate various dietary preferences and restrictions upon request.

What kind of treatments can guests expect at Spa by L'Occitane?

28 October 2024

Spa by L'Occitane offers luxurious, personalized treatments within a tranquil environment, designed for relaxation and rejuvenation.

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