Sheraton Hanoi Hotel, Hanoi ➤ Reviews, Rooms & Prices 2025

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Key details

About the Hotel

K5 Nghi Tam, 11 Xuan Dieu Road, Hanoi, Vietnam

Near West Lake

Perfect

8.9

9.7

/10

4.6

4.4

Loved by guests

Exceptional service
Spacious room
Delicious food
Friendly staff
Comfortable facilities

"Room faced West Lake and bed was comfortable even though I was jet lagged."

TheLeongOhana from United States

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"Tennis court, swimming pool and gym with sauna."

Tann N

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"The location is nearby the big lake, very refreshing."

Giang from Vietnam

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Location

Sheraton Hanoi Hotel sits on the picturesque West Lake, providing scenic views and easy access to local attractions. The hotel is a 10-minute drive from the bustling Old Quarter, which features Hoan Kiem Lake and the Hanoi Opera House. Guests can enjoy vibrant street vendor experiences nearby.

Rooms

With 299 rooms and 16 suites, Sheraton Hanoi offers lakeside accommodation designed to highlight the local culture. All rooms overlook the tranquil waters of West Lake, featuring the Sheraton Signature Sleep Experience. Guests can awaken to inspiring lake views every morning.

Dining

The hotel features four diverse on-site dining options, including the Oven D'or Restaurant, focusing on international and local cuisine. Locally inspired cocktails and an international buffet are available for guests seeking variety. Afternoon tea and light snacks can be enjoyed at the Lobby Lounge.

Wellness

The Oasis Relax Center offers rejuvenating body, face, and beauty treatments for guests looking to unwind. A 24-hour fitness center features a gym, sauna, and jacuzzi room, ensuring comprehensive wellness options. The outdoor pool provides serene views, enhancing the relaxation experience.

Business and Events

Sheraton Hanoi Hotel offers 10 flexible indoor and outdoor event spaces accommodating various gatherings. Business travelers benefit from professional concierge service for travel and translation needs. The Sheraton Club Lounge on the 17th floor is available for club guests, with panoramic West Lake views.

Highlights

Location: Views of West Lake with access to the Old Quarter

Rooms: 299 rooms with scenic lake views

Dining: Four diverse on-site dining options

Wellness: Oasis Relax Center with spa treatments

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Highlights from guests

DiningLobster & Pho!

The Oven d'Or buffet has it all: grilled seafood, a chocolate fountain, and incredible beef pho, even lobster!

Oliver Smith from Canada

Review on

Room FeaturesSpacious Comfort

The rooms are large and comfortable with quiet and refreshing views of the West Lake and traditional roofs.

Mei Lin from China

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Sports & FitnessActive Relaxation

Enjoy the tennis court, swimming pool, gym, and sauna for a complete wellness experience.

Kenji Tanaka from Japan

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Business FacilitiesExecutive Perks

The executive lounge on the 17th floor offers spectacular views and high-quality food and drinks.

Ingrid Müller from Germany

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Ambassador Suite Club level 1 Bedroom Suite 1 King

2 persons

112 m²

1 King-size bed

Heating

Bathtub

room details

Presidential Suite Club level Suite 1 King

2 persons

126 m²

1 King-size bed

Heating

Bathtub

room details

Sheraton Club Twin Club level Guest room

2 persons

37 m²

2 Single beds

Heating

Bathtub

room details

Sheraton Club King Club level Guest room 1 King

2 persons

37 m²

1 King-size bed

Heating

Bathtub

room details

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Getting around

A list of all available modes of transport

City Centre

Hanoi 3.5 km

Airports

Noi Bai International (HAN) 21.9 km

Cat Bi International (HPH) 118.9 km

Train

Ha Noi Railway station 4.1 km

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

General

Non-smoking rooms
Free Wi-Fi
Parking
Safe deposit box
24-hour reception
VIP check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Luggage storage
Locker room
Lift
Currency exchange
ATM/Cash machine
Smoke detectors
Fire extinguishers
Key card access
Key access

Sports & Fitness

Fitness centre
Tennis court
Billiard tables
Yoga class
Sports trainer

Guest Parking

Electric kettle
Dryer

Services

Airport shuttle
Room service
Housekeeping
Laundry
Dry cleaning
Tours/Ticket assistance
Welcome drink
Happy hour

Dining

In-room breakfast
Restaurant
Snack bar
Bar/ Lounge area
Dinner
Packed lunches
Special diet menus

Business

Business centre
Meeting/ Banquet facilities
Fax/Photocopying

Children

Cots
Babysitting/Child services
Children's buffet

Facilities for people with disabilities

Toilet for disabled
Bathroom for disabled

Spa & Leisure

Seasonal outdoor pool
Sun terrace
Garden area
Spa & wellness centre
Sauna
Jacuzzi
Facial
Treatment room
Beauty treatment
Back massage
Head massage
Full body massage
Foot massage

Room features

Air conditioning
Heating
Sitting area
Terrace
Ironing facilities

Self-catering

Electric kettle
Dryer

Media

Flat-screen TV

Room decor

Carpeted floor

Dining Onsite

At Sheraton Hanoi Hotel, dining options are thoughtfully designed to delight the senses and offer a taste of both local and international flavors. From a diverse buffet to exquisite steak and seafood, each venue invites guests to indulge in culinary experiences that reflect the vibrant culture of Hanoi and beyond.

Oven D'or

International with local flavors

Ambiance

Bright and inviting space perfect for casual meals with family or friends

Key Offerings

Experience a delightful buffet feast featuring a medley of international dishes, highlighting the freshest local ingredients, and enjoy themed dining nights throughout the week.

Reservation

06:00 - 22:00 daily

Hemispheres Steak & Seafood Grill Restaurant

Steakhouse and seafood

Ambiance

Elegant setting ideal for romantic dinners or special celebrations

Key Offerings

Savor premium cuts of steak and an array of delightful seafood, fresh sushi, and sashimi, all expertly grilled to perfection. The intimate atmosphere sets the stage for a memorable dining experience.

Reservation

yes

18:00 - 22:30 daily

Lobby Lounge

Light meals and refreshments

Ambiance

Relaxed and welcoming lounge atmosphere, perfect for socializing or unwinding

Key Offerings

Enjoy light meals, aromatic coffees, and classic afternoon tea alongside a selection of drinks throughout the day, making it a great spot to relax and watch the world go by.

Reservation

Open throughout the day

Bar Déjà Vu

Casual bar snacks and beverages

Ambiance

Lively and dynamic atmosphere for evening gatherings

Key Offerings

Indulge in an array of evening snacks and cocktails while soaking in the vibrant ambiance, perfect for winding down after a day of exploration.

Reservation

Open throughout the evening

Location

K5 Nghi Tam, 11 Xuan Dieu Road, Hanoi, Vietnam

Map view

K5 Nghi Tam, 11 Xuan Dieu Road, Hanoi, Vietnam

City landmarks

Lake

West Lake

1.4 km

Pagoda

Tran Quoc Pagoda

1.8 km

Monument

Ho Chi Minh Mausoleum

2.6 km

Landmark

Temple Of Literature

3.5 km

Museum

Vietnam Military History Museum

3.2 km

Landmark

Truc Bach Lake

1.5 km

Park

Hanoi Botanical Garden

2.1 km

Pagoda

One Pillar Pagoda

2.7 km

Church

Cua Bac Church

2.2 km

Pagoda

Quan Thanh Temple

2.3 km

Gallery

Work Room Four

1.1 km

Castle

Thang Long Imperial Citadel

3.0 km

Palace

Presidential Palace

2.3 km

Square

Ba Dinh Square

2.5 km

Landmark

Long Bien Bridge

3.2 km

Landmark

Presidential Palace Historical Site

2.3 km

Landmark

Ho Chi Minh's Stilt House

2.4 km

Landmark

Phu Tay Ho

1.3 km

Landmark

Bach Ma Temple

3.3 km

Landmark

Ho Tay Water Park

2.1 km

Landmark

A-Roaming Bodyworker

760 m

Landmark

Old City Gate

3.3 km

Museum

Ho Chi Minh Museum

2.7 km

Monument

Flag Tower of Hanoi

3.1 km

Landmark

Pho Linh Temple

1.0 km

Museum

Vietnam Fine Arts Museum

3.3 km

Landmark

Huu Tiep Lake and the Downed B-52

2.3 km

Landmark

Hanoi Old Citadel

2.3 km

Landmark

Bãi Dá Vuòn Hoa Song Hòng

2.1 km

Nearby

Gallery

Hanoi Design Center

380 m

Restaurants

Oven d'Or Restaurant

10 m

11 Xuan Dieu K5 Nghi Tam

Salt n' Lime

140 m

33 Alley 12 Dang Thai Mai Tay Ho District

Hemispheres Steak & Seafood Grill

240 m

Sheraton Hanoi Hotel K5 Nghi Tam

Bar Deja Vu

230 m

K5 Nghi Tam

Maison de Tet Decor

280 m

Villa 156 Tu Hoa Nghi Tam Village West Lake

Batavia Restaurant & Cafe

260 m

116 Ngoc Ha Street Ngoc Ha Ward

Dieu's Cuisine

170 m

98 Tu Hoa Quang An

Cafe du Lac

130 m

5 Tu Hoa street Tay Ho distrcit

Vine Restaurant & Wine Bar

270 m

1A Xuan Dieu Tay Ho

Kobala Bar Events Rooftop

240 m

Dalcheeni

460 m

100 Xuan Dieu Tu Lien

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Property information and rules

Check-in

from 15:00-23:59

Check-out

until 12 pm

Guest Parking

Private parking is possible on site for free.

Internet

is available in for free.

Breakfast

A full breakfast is served at the price of VND 559,075 per person per day.

Children & extra beds

Maximum capacity of extra beds in a room is 1.

Pets

Pets are not allowed.

Languages

English, Dutch, Japanese, Chinese, Korean, Vietnamese

Year renovated:

2011

Number of floors:

Number of rooms:

299

Questions of the users

About Sheraton Hanoi Hotel

What additional perks come with booking a club access room at Sheraton Hanoi?

15 November 2024

With club access, guests can enjoy exclusive amenities such as daily Continental breakfast, evening hors d'oeuvres, complimentary beverages, and access to a dedicated lounge where you can relax or work.

Is it possible to store my luggage at the front desk if I arrive early?

20 December 2024

Luggage can be stored at the front desk for guests arriving before check-in. The staff is available to assist with any needs during your wait for the room.

Are there any gaming facilities like a casino at the hotel?

10 January 2024

Sheraton Hanoi does not feature a casino on the premises.

Can you recommend a room that offers a great view of the West Lake for sunset watching?

25 February 2025

All rooms provide a view of the lake, with specific rooms available upon request. It's advisable to mention lake view preferences when making a reservation.

Do guest rooms come equipped with bidets?

08 March 2024

Some rooms have detachable bidets available upon request, based on availability.

What is the distance between the hotel and Hanoi's Old Quarter?

18 April 2024

The hotel is approximately a 10-minute drive from the Old Quarter, making it convenient to explore popular attractions.

Can the club room accommodate two children along with the parents?

30 May 2024

Rooms with either a king or twin beds can accommodate children, though it's best to provide the ages of the children for tailored arrangements.

Are there any available discounts for crew members of Emirates airline?

12 June 2025

Currently, no special discounts are offered for Emirates airline crew members.

Is there a complimentary shuttle service from the airport to the hotel?

24 July 2024

While there is no free shuttle service currently available, private airport transfers can be arranged at an additional charge.

What are the Covid-19 health and safety measures in place for guests visiting Hanoi?

14 August 2024

As of now, there are no specific Covid-19 prevention measures required for international travelers visiting the hotel or Hanoi.