"Rooms are a good size with understated alpine character and nice details (our attic room had windows above the bed to see the stars at night and Matterhorn."
moirakinney from United States
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"Spa area very relaxing and modern."
Slater from United Kingdom
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"What a dream, our balcony over looked the village and mountains with a sight of the matterhorn."
Brooke
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Amenities
Hotel Pollux offers a diverse array of amenities including a wellness area featuring a Finnish sauna, steam bath, and relaxation rooms. Additionally, guests can enjoy massage therapy options such as full body and half body massages. The hotel also hosts an internet corner with access to various magazines and a large flat-screen TV.
Rooms
The hotel features 35 rooms equipped with modern designs and rustic elements, providing various options from small single rooms to spacious family suites. Each room includes amenities such as a minibar, hairdryer, and a safe for valuables. Family rooms are available with connecting doors and options for balconies, showcasing views of the Matterhorn.
Location
Conveniently located in the center of Zermatt, the hotel lies within a short walking distance from the valley stations of the Gornergrat and Sunnegga-Rothorn ski areas. Guests can easily access the ski bus stop that leads to the Matterhorn Glacier Paradise valley station. This strategic location offers guests the best of both Zermatt's winter sports and summer activities.
Wellness
The wellness area has been recently renovated, featuring new treatments and amenities to enhance relaxation after a day of activities. Equipment includes a herbal sauna, ice mist shower, and infrared loungers for optimal recovery. Guests can unwind in the whirlpool or enjoy a peaceful moment in the relaxation room.
Dining
Hotel Pollux offers multiple dining options, including the Vegistube restaurant which specializes in vegetarian and vegan dishes. The Arvenstube provides a cozy ambiance for enjoying international and Mediterranean cuisine, while the Pinte serves traditional Swiss specialties such as cheese fondue. Breakfast is served daily, showcasing a rich buffet with local specialties.
Highlights
Location: Centrally located in Zermatt, within walking distance to ski areas
Rooms: 35 uniquely designed rooms including spacious family accommodations
Wellness: Newly renovated wellness area with various therapeutic options
Dining: Specialties in vegetarian, Swiss and international cuisines
Massage: Professional massage therapy options available on-site
“With its central location, a short walk from the Zermatt train station, this is a superb boutique hotel with dedicated ski storage and a complimentary ski shuttle service. I especially appreciate the wellness area, complete with saunas and a steam bath, the perfect antidote to a day on the slopes. The blend of modern design and alpine decor makes for a memorable stay.”
James DavidEditor-in-Chief at Tohotel
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Select your room type
Hotel Pollux offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Small Single Room Gallery
2 persons
120 sq. feet
1 Single bed
Shower
Heating
room details
Double Room Streetside
2 persons
220 sq. feet
1 King-size bed
Heating
room details
Double Room Balcony
2 persons
240 sq. feet
1 King-size bed
Heating
Bathtub
room details
Attika Double Room
2 persons
305 sq. feet
1 King-size bed
Coffee machine
Heating
room details
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Facilities
Hotel Pollux offers amenities for your comfortable stay and unforgettable experiences
Facilities:
Perfect
9.1/10Review score
General
No smoking on site
Wi-Fi
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
No pets allowed
24-hour security
Luggage storage
Ski storage
Lift
Currency exchange
ATM/Cash machine
Barber shop
Smoke detectors
Key access
Sports & Fitness
Fitness centre
Ski school
Hiking
Cycling
Golf course
Services
Free shuttle service
Housekeeping
Laundry
Dry cleaning
Ski pass vendor
Tours/Ticket assistance
Shops/Commercial services
Shoe shine service
Welcome drink
Dining
Restaurant
Snack bar
Bar/ Lounge area
Special diet menus
Business
Business centre
Meeting/ Banquet facilities
Fax/Photocopying
Children
Cots
Babysitting/Child services
Board games
Children's menu
Children's play area
Game room
Spa & Leisure
Sun terrace
Garden area
Leisure/ TV room
Spa & wellness centre
Solarium
Sauna
Turkish bath
Steam room
Room features
Heating
Mini-bar
Sitting area
Terrace
Garden furniture
Tea and coffee facilities
Ironing facilities
Bathroom
Free toiletries
Media
Flat-screen TV
Direct dial telephone
CD player
AM/FM alarm clock
Room decor
Parquet floor
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Dining Onsite
Hotel Pollux features a delightful array of dining options that embrace local flavors and provide warm, family-friendly atmospheres. From traditional dishes at Pinte to Mediterranean delights at Arvenstube and Vegistube, each venue promises an authentic culinary experience that brings together taste and comfort.
Pinte
Local cuisine with vegetarian options
Ambiance
Family-friendly and traditional setting, perfect for leisurely meals
Key Offerings
Indulge in a hearty breakfast, lunch, or dinner with dishes highlighting local ingredients; ideal for families seeking authentic experiences.
Reservation
No
Open daily from 07:30 - 00:00, except Sunday when it opens at 08:30.
Arvenstube
Mediterranean and local cuisine with vegetarian and vegan options
Ambiance
A blend of family-friendly, traditional, and modern decor creating a cozy dining atmosphere
Key Offerings
Enjoy an array of Mediterranean flavors alongside local specialties for dinner, with options catering to dietary preferences.
Reservation
No
Open daily from 18:00 - 00:00.
Vegistube
Local cuisine with vegetarian and vegan options
Ambiance
Family-friendly and modern style, inviting for casual evenings
Key Offerings
A delightful dinner experience featuring creative vegetarian and vegan dishes, ideal for those who appreciate plant-based dining.
A deep dive into Zermatt's history, featuring exhibits on mountaineering and local culture.
Mountaineer's Cemetery
5 minutes walking
A poignant memorial to climbers lost on the Matterhorn, showcasing unique gravestones and historical significance.
Gorner Gorge
5 minutes drive
A stunning natural rock formation with breathtaking views and easy walking paths along the gorge.
St Peter's English Church
5 minutes walking
This quaint church welcomes visitors with its beautiful architecture and peaceful ambiance.
Skiing at Sunnegga
30 minutes walking
Skiing options for all levels with modern lifts, scenic views, and family-friendly slopes available year-round.
Forest Fun-Park Zermatt
15 minutes walking
An adventurous park offering zip lines and obstacle courses, ideal for thrill-seekers of all ages.
Relaxing at a Local Spa
5 minutes walking
Various wellness centers offering massages and treatments, perfect for relaxation after a day outdoors.
Walliserkanne
1 minute walking
Offers traditional Swiss dishes in a cozy atmosphere, famous for its raclette and fondue.
Theodors Stuba Zermatt 1896
1 minute walking
Features gourmet meals with local ingredients, known for its exceptional wine selection and elegant setting.
Pizzeria Ristorante Molino
2 minutes walking
A casual dining spot serving authentic Italian pizzas and pasta, perfect for families and groups.
Zermatt's Nightlife Bars
5 minutes walking
Vibrant spots with live music and local vibes, hosting weekly events that cater to all ages.
Café Amande
5 minutes walking
Cozy café perfect for families, offering sweet treats and afternoon teas in a warm setting.
Getting around
City Centre
Zermatt3 min
·
700 ft
Airports
Sion Airport (SIR)116 min
·
47.8
mi
Agno Airport (LUG)243 min
·
100.5
mi
Train
Zermatt railway station4 min
·
1000 ft
Train2 min
·
400 ft
Bus
Bus stop18 min
·
7.3
mi
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Property information and rules
Check-in
from 15:00-22:00
Check-out
from 07:00-11:00
Guest Parking
No parking available.
Internet
Wireless internet is available in for free.
Breakfast
The hotel Pollux serves a full breakfast for free.
Pets
Pets are not allowed.
Languages
English, German, Spanish, Italian
Year renovated:
2006
Number of floors:
5
Number of rooms:
35
Former name
Pollux
Reviews and Ratings
Feedback about Hotel Pollux from previous guests about their experience.
Review score
Based on 243 verified reviews
9.3/10
Perfect
97%
Recommend
Breakfast
9.4/10
Cleanliness
9.4/10
Comfort
9.3/10
Facilities
9.1/10
Free Wi-Fi
8.5/10
Location
9.5/10
Paid Wi-Fi
9.4/10
Staff
9.4/10
Value for money
8.5/10
Pros
Top location
Spacious rooms
Complete breakfast
Cozy bar
Cons
Small bathroom
Noisy clientele
Guest reviews
based on 227 reviews
4.5/5
based on 467 reviews
9.1/10
No reviews yet on our siteUnfortunately, our guests have not yet left any reviews for this hotel, but you can read reviews from Booking.com.
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Questions of the users
About Hotel Pollux
Is the restaurant available for both breakfast and dinner for guests?
12 December 2024
Yes, the hotel restaurant serves dinner exclusively for guests, and breakfast is included in the room rate.
How can I find a parking spot before arriving in Zermatt?
15 January 2025
Zermatt is a car-free village. Visitors need to park their cars in Täsch and take a train or taxi shuttle to Zermatt. Further details can be found on Zermatt's official website.
Is there a complimentary shuttle service to the hotel from the train station?
20 February 2025
The hotel provides a free shuttle service from the train station to the hotel from 8 AM to 8 PM.
What is the maximum capacity for family rooms?
14 March 2025
Family rooms accommodate up to 4 people, so additional arrangements are required for larger families.
Is there a need to request the shuttle service in advance when arriving at the train station?
7 April 2025
It's recommended to notify the hotel of your arrival time in advance so the porter can meet you at the train station or village entrance.
Can guests enjoy a view of the Matterhorn from their rooms?
10 May 2025
Not all rooms guarantee a Matterhorn view; specific rooms offer this feature.
How frequently does the ski shuttle operate near the hotel?
25 June 2025
The ski shuttle runs every 6 to 10 minutes but does not stop directly at the hotel; the nearest station is a short walk away.
What are the breakfast serving hours?
18 July 2025
Breakfast is served daily from 7:15 AM until 10:30 AM, offering a variety of delicious options.
Are there family rooms with balconies and Matterhorn views?
19 August 2025
Some attic family rooms feature a balcony and a spectacular view of the Matterhorn, while others may differ.
Is there a discount for bookings made directly through the website?
30 September 2025
Yes, there's a direct booking discount of CHF 10 per night, along with a best price guarantee.
What cancellation policies are in place for bookings?
5 October 2025
Flexible cancellation policies apply, allowing for adjustments if the room can be resold without charge.