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From56US$ /night
Check-in
19Jan2026Select date
Check-out
20Jan2026Select date
Rooms and Guests2 Guests, 1 Room
Key details

About the Hotel

Sayil Avenue Sm 4-07 Malecon, Cancun, Mexico, 77500
-
Close to the Plaza de Toros Cancun
Great
8.2
7.1
/10
4.4
3.5
/5

Comfortable Cancun Rooms

Krystal Urban Cancún features 196 rooms with options for two to four guests. Rooms include a balcony with views of the sea or Lake Nichupté. Standard amenities feature laptop-friendly workspaces and air conditioning. Suites offer a living room, dining room, kitchen area with a microwave, refrigerator, plates, glasses, and cutlery.

Dining Options

Krystal Urban Cancún features one restaurant with buffet and à la carte service, open daily with buffet breakfast and a full menu of international dishes, as well as a café. The café serves sandwiches, salads, and We Proudly Serve Starbucks coffee.

Facilities

The hotel includes a pool, gym, meeting rooms, and offers free Wi-Fi. The gym, located above the pool and restaurant, features cardio machines and free weights. Guests have access to a Beach Club located at the Krystal Cancún hotel; transportation provided.

Downtown Cancun Location

Located in downtown Cancun, Krystal Urban Cancun is in the Malecón Américas area. The hotel is a 10-minute drive to the nearest beaches. Plaza de Toros Cancún is a 2-minute walk. Plaza las Américas and Malecón Américas are a 6-minute walk. The hotel is conveniently situated near services, shops, and restaurants. It is a 20-minute drive to the International Airport and 10 minutes to the Bus Station.

Services

Krystal Urban Cancún offers 9 event rooms for meetings, banquets, and conferences, accommodating events up to 500 guests. A team of advisors is available. Additional services include laundry, car rental, and room service.

“In my opinion, this hotel aims to deliver a comfortable base for exploring Cancun, especially for those mixing business with leisure. I noted the convenience of direct transport to a beach club and well-equipped event spaces. Despite some opinions, it appears to me to offer a practical blend of city access and resort amenities.”
Hotel logo
James DavidEditor-in-Chief at Tohotel
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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Altitude Room Beach Club Access
2 persons
420 sq. feet 
2 Double beds
Shower
Balcony
Standard Double Room Beach Club Access
2 persons
420 sq. feet 
2 Double beds
Shower
Balcony
Standard King Room Beach Club Access
2 persons
420 sq. feet 
1 King-size bed
Shower
Balcony
Standard Room w or Two Double Beds Beach club access
2 persons
420 sq. feet 
2 Double beds
Shower
Balcony
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Price and Room Availability Calendar

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Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

General

  • No smoking on site
  • Free Wi-Fi
  • On-site car park
  • Handicap parking
  • Safe deposit box
  • 24-hour reception
  • No pets allowed
  • Luggage storage
  • Lift
  • Coffee shop

Sports & Fitness

  • Fitness centre

Services

  • Room service
  • Housekeeping
  • Car hire
  • Laundry
  • Dry cleaning

Dining

  • Restaurant
  • Poolside snack bar

Business

  • Business centre
  • Meeting/ Banquet facilities

Children

  • Cots

Spa & Leisure

  • Rooftop pool
  • Garden area

Room features

  • Air conditioning
  • Terrace
  • Ironing facilities

Bathroom

  • Free toiletries

Media

  • Flat-screen TV
  • AM/FM alarm clock
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Dining Onsite

At Krystal Urban Cancun & Beach Club, dining reflects the vibrant spirit of the destination with family-friendly options that celebrate American cuisine. The inviting atmosphere allows guests to savor culinary delights while basking in the charm of Cancun's lively energy.
Krystal Urban Cancun & Beach Club Restaurant photo
Krystal Urban Cancun & Beach Club Restaurant photo

Restaurante Aquamarina

American
Ambiance
Family-friendly with a warm and welcoming setting, making it perfect for gatherings and casual meals.
Key Offerings
Enjoy a variety of classic American dishes, perfect for breakfast, lunch, or dinner. The restaurant's atmosphere is ideal for sharing moments with family or friends, ensuring a delightful dining experience.
Reservation
Not needed.
Open daily from 07:00 to 23:00.

Location

Sayil Avenue Sm 4-07 Malecon, Cancun, Mexico, 77500
Map view
Sayil Avenue Sm 4-07 Malecon, Cancun, Mexico, 77500
Nearby
Cnr Avs Bonampak & Sayil Bullring SM 4A Lote 1
Plaza de Toros Cancun
700 ft
Calle Fuego #2
Amigos de Sian Ka'an
0 ft
Event hall
B2B Center Cancun
0 ft
Restaurants
La Vicenta Cancun
1000 ft
Av. Sayil Lote 2 Plaza Azuna
La O11CE GastroBar
500 ft
Avenue Sayil Solare Plaza
Mc Cartys Irish Pub
500 ft
Avenida Bonampak Esq. Av. Sayil Plaza Solare Local 222
La Barbacoa de la Tulum
800 ft
Avenue Sayil Sm 4 a Local 18
Mc Carthy's Irish Pub
500 ft
Av. Bonampak S/N
El Pirata Cojo
800 ft
Av. Bonampak SM 4 a Plaza de Toros
La Playita Restaurante Bar Cancun
700 ft
Av. Bonampak Local 1 Sm. 4 Mz. 10 Lote 60 Frente De La Plaza De Toros
Johnny Rockets Plaza Las Americas
600 ft
Av Bonampak y Av Sayil Mz 1 Lte 1 Sm 6 Loc 39 Plaza Las Americas
La Guada Restaurante Cantina
600 ft
Av. Bonampak esq. Sayil
Wing's Army Cancun
700 ft
AVE Bonampak y Sayil SM6 M5 L2 Location #1
Explore Cancun
Explore Cancun
Top Attractions
Activities
Dining
Entertainment
Palapas, Cancun
25 minutes' walk
A vibrant public square known for its local food stalls and artisan crafts, perfect for immersing in local culture.
Malecon Tajamar
10 minutes' walk
A scenic waterfront promenade featuring art installations, shops, and stunning views of the lagoon.
Plaza de Toros Cancun
3 minutes' walk
A bullring that hosts various events, including concerts and cultural shows, showcasing local traditions.
Playa Las Perlas
25 minutes' walk
A beautiful beach ideal for swimming and relaxing, with facilities and water sports available for rent.
Yoga Classes at Amigos de Sian Ka'an
1 minute' walk
Relaxing yoga sessions available near the hotel, providing a tranquil experience for mindfulness and wellness.
La O11CE GastroBar
2 minutes' walk
A modern gastro bar featuring fusion dishes and craft cocktails in a lively atmosphere, perfect for casual dining.
La Barbacoa de la Tulum
3 minutes' walk
Specializes in traditional Mexican barbecue with a cozy atmosphere, great for enjoying authentic local flavors.
Mc Carthy's Irish Pub
2 minutes' walk
A lively pub with a great selection of beers, live sports, and regular events like trivia and karaoke nights.
Ceviche Square
10 minutes' walk
Known for its live music performances and vibrant atmosphere, offering a taste of local nightlife for all ages.
Getting around
City Centre
Cancun35 min  ·  1.8 mi
Airports
Cancun International Airport (CUN)26 min  ·  10.5 mi
Isla Mujeres, Quintana Roo (ISJ)27 min  ·  10.9 mi
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Property information and rules
Check-in
from 15:00-23:59
Check-out
until 12 pm
Guest Parking
Private parking is possible on site at MXN 38 per day.
Internet
is available in for free.
Breakfast
The hotel offers a full breakfast at the price of MXN 345 per person per day. 
Children & extra beds
There are no cots provided in a room. 
Pets
Pets are not allowed.
Number of floors:
18
Number of rooms:
246
Questions of the users
About Krystal Urban Cancun & Beach Club
What is the distance from the hotel to the nearest beach?
5 January 2024
The closest beach is approximately 3.2 kilometers from the hotel, while the beach club at Krystal Cancun is about 9.7 kilometers away.
Can I check in earlier than the standard time?
12 February 2024
Check-in time is at 15:00. Early check-in may be possible but is subject to room availability.
Is there a shuttle service to the beach club?
20 March 2024
A free shuttle service is available to the beach club at Krystal Cancun, operating once daily and subject to availability. Reservations should be made at least 24 hours in advance.
Are there facilities for COVID-19 testing available at the hotel?
8 April 2024
Yes, a medical crew visits the hotel daily to offer COVID-19 tests to guests, with a cost of $300 USD per test.
How can guests access the hotel's beach club?
25 May 2024
Guests have free access to the beach club at Krystal Cancun, and transportation options can be arranged upon arrival.
Is breakfast included with the stay?
16 June 2024
A delicious breakfast buffet is available for guests, served from 6:30 to 11:00. Guests can choose this option during the booking process.
Is parking available, and is there a cost associated?
1 July 2024
Parking is available at an additional cost of 30 pesos per day, shared with the adjacent B2B plaza.
Are there any restrictions on using facilities from sister hotels?
23 August 2024
Access to sister hotel's facilities may be allowed; however, prior arrangements are advisable for a seamless experience.
Can luggage be stored before check-in?
14 September 2024
Yes, guests can store their luggage at the hotel before the official check-in time.
Are microwaves or fridges available in the rooms?
30 October 2024
Unfortunately, microwaves and fridges are not available in the rooms.

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