Citysteps Hotels Newcastle West, Newcastle upon Tyne ➤ Reviews, Rooms & Prices 2026

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Citysteps Hotels Newcastle West Room photo

Citysteps Hotels Newcastle West Exterior photo

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Key details

About the Hotel

159 Elswick Road, Newcastle upon Tyne, United Kingdom, NE4 6SQ

Close to Newcastle Castle

Very good

7.7

/10

2.8

Loved by Citysteps Hotels Newcastle West guests

Helpful staff
Comfortable bed
Clean room
Free toiletries

"The double room was luxurious. Felt more like someone's cozy bedroom in their house, than a hotel room."

Jeremy from United Kingdom

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"Beds were one of the comfiest beds we have ever slept in."

Shay from United Kingdom

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Location

Citysteps Hotels Newcastle West is located in the city center, offering immediate access to Newcastle's attractions. Guests can reach the iconic Quayside and famous shopping areas within a 10-minute walk. The proximity to public transport makes it easy to explore the wider region.

Rooms

The hotel offers a variety of accommodations, including single, double, and twin rooms. Each room is equipped with en-suite bathrooms and essential amenities tailored for comfort. Business travelers will find a desk and complimentary tea and coffee-making facilities in the rooms.

Dining

Citysteps Hotels Newcastle West serves a daily breakfast buffet, featuring continental options and hot items. The hotel also provides a self-service snack bar for guests seeking quick bites or refreshments. For lunch and dinner, local eateries are conveniently located nearby.

Business Amenities

The hotel includes a business center equipped with computers and printers for guest use. Meeting rooms are available for conferences or group gatherings. High-speed internet access supports professional needs throughout the hotel.

Accessibility

Citysteps Hotels Newcastle West offers facilities to accommodate guests with disabilities. Accessible rooms are available, featuring wider doorways and en-suite bathrooms designed for ease. The hotel ensures that all common areas are wheelchair accessible.

Highlights

Location: city center access

Rooms: single, double, and twin rooms

Dining: daily breakfast buffet

Business: business center with computers

“For a budget stay, it certainly holds its own, especially given its proximity to St James' Park and Newcastle Central Station; the updated rooms are spacious, and the inclusion of a game room is a nice touch. While basic, the hotel provides essential amenities like free Wi-Fi and 24-hour security, important for both business and leisure. It's a practical choice if you value location and price.”

Anna BlackEditor-in-Chief at Tohotel

Location: Very good

7.4/10Review score

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Highlights from guests

BedroomDreamy Comfort

The beds are incredibly comfortable. It was one of the best sleeps I've had in a hotel. Super comfy!

Oliver from Australia

Review on

Media & EntertainmentSmart Entertainment

The smart TV had pre-loaded apps like Netflix and YouTube. The Wi-Fi connection was also very reliable.

Rajesh from India

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Room FeaturesClean and Modern

The room was very clean and modern. It had everything I needed for a comfortable stay.

Isabelle from France

Review on

Guest ParkingEasy Parking

Off-street parking was readily available on the nearby roads. Very convenient!

Carter from Canada

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Select your room type

Citysteps Hotels Newcastle West offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Standard Studio

2 persons

120 sq. feet

1 Double bed

Heating

room details

Single Room

2 persons

120 sq. feet

1 Single bed

Heating

room details

Double Room

2 persons

120 sq. feet

1 Double bed

Heating

room details

Standard Triple Room

2 persons

120 sq. feet

1 Single Bed or 1 Double Bed

Heating

room details

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Facilities

Citysteps Hotels Newcastle West offers amenities for your comfortable stay and unforgettable experiences

Facilities: Very good

7.7/10Review score

General

No smoking on site
VIP check-in/ -out
Express check-in/ -out
Concierge desk
No pets allowed
24-hour security
Luggage storage
Smoke detectors
Fire extinguishers
Key access

Services

Room service

Children

Game room

Spa & Leisure

Leisure/ TV room

Room features

Free Wi-Fi in rooms

Bathroom

Free toiletries

Media

Flat-screen TV

Citysteps Hotels Newcastle West Location

159 Elswick Road, Newcastle upon Tyne, United Kingdom, NE4 6SQ

Map view

159 Elswick Road, Newcastle upon Tyne, United Kingdom, NE4 6SQ

City landmarks

Museum

Discovery Museum

4300 ft

Market

The Quayside

1.5 mi

Museum

Life Science Centre

5200 ft

Bridge

Gateshead Millenium Bridge

1.6 mi

Market

Grainger Market

1.2 mi

Night club

Newcastle Castle

1.3 mi

Museum

The Great North Museum

1.3 mi

Bridge

The Tyne Bridge

1.3 mi

Cinema

Tyneside Cinema

1.4 mi

Park

Leazes Park Lion Sculture

1.1 mi

Gallery

Baltic Centre for Contemporary Art

1.7 mi

Monument

Grey's Monument

1.4 mi

Landmark

Grey Street

1.4 mi

Gallery

Laing Art Gallery

1.3 mi

Landmark

Belsay Hall

2700 ft

Museum

Victoria Tunnel

1.9 mi

Church

Cathedral Church of St Mary

5200 ft

Stadium

St James' Park

1.0 mi

Landmark

Newcastle Cathedral

1.3 mi

Church

Saint Nicholas Cathedral

1.3 mi

Bridge

Swing Bridge

1.3 mi

Bridge

High Level Bridge

1.2 mi

Event hall

O2 Academy Newcastle

5200 ft

Landmark

Grainger Town

1.4 mi

Park

Exhibition Park

1.5 mi

Mall

Eldon Square

1.3 mi

Landmark

Newcastle United FC

1.0 mi

Opera House

Tyne Theatre and Opera House

4800 ft

Landmark

Downtown shopping

1.4 mi

Landmark

Dunston Staiths

2.5 mi

Restaurants

Pizza Addict

2900 ft

7 Elswick Road

Rural Products

3000 ft

281 Westgate Road Newcastle

Persian Delight

3000 ft

276 Stanhope Street

Moulin Rouge Cafe and Grill

3700 ft

233 Westgate Road

George Street Social

4300 ft

45-51 George Street

Explore Newcastle upon Tyne

Explore Nearby Attractions

Discovery Museum

16 minutes' walk

Regional history and maritime exhibits await at this free museum. Unique features include local artifacts and interactive displays.

Life Science Centre

19 minutes' walk

Engaging science exhibits and live shows make this a family-friendly destination. Great for nurturing curiosity in all ages.

St James' Park

20 minutes' walk

Home of Newcastle United, this iconic stadium offers tours. Perfect for sports fans wanting an insider's view of match day.

O2 Academy Newcastle

20 minutes' walk

This popular music venue hosts diverse acts from rock to pop. Vibrant atmosphere and a must-visit for music lovers.

Whickham Thorns Outdoor Activity Centre

10-minute drive

Adventure seekers can enjoy outdoor activities like mountain biking and archery at this action-packed centre. Rentals available.

Yoga Classes at Ouseburn

20 minutes' walk

Relaxing yoga sessions overlooking the river. Classes cater to all levels, providing a tranquil escape from city life.

Pizza Addict

11 minutes' walk

Casual eatery renowned for its creative pizzas and vibrant atmosphere. Great for families and offers vegetarian options.

Moulin Rouge Cafe and Grill

14 minutes' walk

Charming café offering a mix of grills and international dishes. Known for its cozy atmosphere and delicious brunch options.

Tyneside Cinema

25 minutes' walk

Independent cinema showcasing films, events, and festivals. Unique art deco setting makes it a delightful experience.

George Street Social

16 minutes' walk

A lively bar hosting pub quizzes and live music. Perfect for a night out with friends in a relaxed, welcoming atmosphere.

Getting around

City Centre

Newcastle upon Tyne23 min · 1.2 mi

Airports

Newcastle (NCL)19 min · 7.6 mi

Durham Tees Valley (MME)100 min · 41.3 mi

Train

Newcastle Central18 min · 5000 ft

Bus

Bus stop15 min · 4000 ft

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Property information and rules

Check-in

from 15:00-23:59

Check-out

until 11 am

Internet

Wireless internet is available in the hotel rooms for free.

Pets

Pets are not allowed.

Number of rooms:

Reviews and Ratings

Feedback about Citysteps Hotels Newcastle West from previous guests about their experience.

Review summary

Based on recent reviews

Citysteps Hotels Newcastle West is often praised for its modern and clean appearance, with many guests highlighting the recently renovated bathrooms. The spacious rooms and comfortable beds are appreciated, as is the availability of complimentary tea and coffee in the reception area. the hotel's location offers convenient access to the city centre and St James' Park, though some guests have noted that it's a 15-20 minute walk.

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Review score

Based on 209 verified reviews

8.0/10

Great

80%

Recommend

Free Wi-Fi

9.2/10

Staff

8.9/10

Location

7.4/10

Facilities

7.7/10

Pros

Comfy bed

Friendly staff

Clean room

Cons

Lost item

Broken door

Sleepless nights

Joshua from United Kingdom

Family with children

Double Room

3 nights in October 2025

Reviewed:January 16, 2026

7/10

Acceptable Stay

friendly staffclean roomcomfortable bedsmall roombasic roomssmall towels

the staff was friendly. the room was clean. the bed was comfortable. i found the bathroom very clean and the shower easy to use.

The room wasn't big. There was not a lot of room if there are two people. rooms are really basic. the towels could fit a child and there were only two.

0 Helpful

karl from germany

Single

double room

3 nights in August 2025

Reviewed:October 21, 2025

9/10

totally awesome stay!

comfy bedshelpful staffdecorated room

I loved the super comfy beds. the staff was very helpful and cute! the room was nicely decorated.

0 Helpful

Sawyer from United States

Single

double room

3 nights in June 2025

Reviewed:August 09, 2025

7/10

friendly staffeasy check-ingood locationhidden depositbroken blindspointless lamps

the staff was really friendly and helpful i loved how easy check in and check out were the location was also great because it was close to bus links a little shop and free parking nearby

there was a hidden deposit charge that i didn't know about until check in despite paying in advance for the room some of the room lamps couldn't be plugged in so they were pointless the blinds were broken in one of the rooms and weren't fixed while we were out

0 Helpful