Name: Citizenm Boston Back Bay, Boston
Address: 408 Newbury Street, Boston, Massachusetts, MA 02115
Price range: US$89+
Rating: 8.8

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Key details

About the Hotel

408 Newbury Street, Boston, MA 02115

Close to Copley Square

Great

8.8

9.2

/10

4.3

4.5

Loved by Citizenm Boston Back Bay guests

Killer view

Comfortable bed

Modern design

Communal spaces

Easy check-in

"Loved having the iPad for the room controls"

Sally from United Kingdom

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"I loved how you can change the color of your shower."

ELOCIN R from United States

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"I loved being able to walk to the river, cross the bridge and see MIT."

Tylan from United States

Google

Rooms: Features

CitizenM Boston Back Bay is located in Back Bay, a shopping and dining destination. The double room provides air conditioning and an iPad, as well as a private bathroom featuring a shower and a hairdryer. The double room comes with a TV, a wardrobe, a safe deposit box, as well as heating. Each room is fitted with a desk, bed linen, and towels. Ironing facilities are available. The unit offers 1 bed.

Dining: Onsite Options

This property has a restaurant and a terrace. A buffet, vegetarian, or vegan breakfast can be enjoyed at the property. Guests can have a drink at the bar. The restaurant serves international cuisine.

Leisure: Points of Interest

CitizenM Boston Back Bay is located in Back Bay, featuring its many shops and restaurants. It is located 5 km from Central Square Theatre. Popular points of interest are near the accommodation.

Location: Proximity

CitizenM Boston Back Bay is located above the Massachusetts Turnpike, at the intersection of Massachusetts Avenue and Newbury Street in the Back Bay. Boston Common is 2 km away. Freedom Trail is 2 km away. Faneuil Hall Marketplace is 3 km away. John B Hynes Veterans Convention Center is 0.5 km away. The Mary Baker Eddy Library is 0.5 km away. Newbury Street is 0.5 km away. Isabella Stewart Gardner Museum is 1.5 km away. Copley Square is 1 km away. Trinity Church is 1 km away. Museum of Fine Arts is 1.5 km away. The nearest airport is Boston Harbor Seaplane Base Airport, 11 km from the hotel.

Services: Reception

At the hotel, each room is fitted with free toiletries. The reception at the accommodation can provide tips on the area.

“The hotel's location near Newbury Street and Fenway Park is a definitive advantage for those seeking to explore Boston. I found the modern, art-filled aesthetic and focus on technology particularly appealing. While some initial service hiccups are expected with a new establishment, the overall concept promises a stylish and convenient stay.”

Anna BlackEditor-in-Chief at Tohotel

Location: Perfect

9.6/10Review score

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Highlights from guests

DiningBreakfast Surprise

Breakfast was a treat, with diverse options beyond typical American fare, like smoked salmon and an impressive tea selection.

Oliver from Canada

Review on

Room FeaturesTech-Savvy Rooms

The room's iPad controlled everything: lights, blinds, temperature, and TV, making relaxation effortless and futuristic.

Priya from India

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Guest ParkingParking Solutions

Spot Hero offered an affordable parking solution within a short walk, making city exploration convenient.

Ethan from United States

Review on

BedroomKiller View

The tenth-floor room boasted a killer view and an incredibly comfortable European-style mattress with hypoallergenic pillows.

Isabelle from France

Review on

Select your room type

Citizenm Boston Back Bay offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

King Room High Floor
2 persons
14 sq. feet
1 King-size bed
Air conditioning
Heating
room details
King Room
2 persons
14 sq. feet
1 King-size bed
Air conditioning
Heating
room details
King Room Accessible
2 persons
14 sq. feet
1 King-size bed
Air conditioning
Heating
room details

Show all rooms

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Check-in/ Check-out

Facilities

Citizenm Boston Back Bay offers amenities for your comfortable stay and unforgettable experiences

Facilities: Perfect

9.0/10Review score

General

No smoking on site
Wi-Fi
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Luggage storage
Allergy-free rooms
Lift
Smoke detectors
Fire extinguishers
Key card access

Sports & Fitness

Fitness centre

Dining

Restaurant
Bar/ Lounge area

Spa & Leisure

Leisure/ TV room

Room features

Air conditioning
Heating

Bathroom

Free toiletries
Sink

Media

Flat-screen TV
iPad

Citizenm Boston Back Bay Location

408 Newbury Street, Boston, MA 02115

Explore Boston

Fenway Park

12 minutes' walk

Fenway Park, the historic ballpark, hosts Red Sox games and offers tours. Catch a game or explore its rich baseball heritage.

Museum of Fine Arts

17 minutes' walk

The Museum of Fine Arts showcases over 450,000 artworks. Special exhibits often feature free admission days.

Boston Public Garden

20 minutes' walk

This beautiful park features swan boats and meticulously kept gardens. Perfect for a relaxed stroll or picnic.

Isabella Stewart Gardner Museum

20 minutes' walk

With a unique architecture and diverse art collection, this museum hosts special exhibits and events throughout the year.

Biking the Charles River Esplanade

10 minutes' drive

Biking along the scenic Charles River offers stunning views and fresh air. Rentals are available nearby for all skill levels.

Yoga at Back Bay Fens

9 minutes' walk

Relax with yoga classes held in scenic backdrops. Check local listings for schedules and location details.

Sonsie

3 minutes' walk

Sonsie offers a vibrant atmosphere with European-inspired dishes. Signature seafood and outdoor seating enhance the experience.

Pad Thai Cafe

4 minutes' walk

This casual eatery specializes in authentic Thai cuisine. Vegetarian options and a cozy vibe make it a local favorite.

Boston Symphony Hall

8 minutes' walk

Home to the Boston Symphony Orchestra, this venue hosts a rich schedule of concerts. Perfect for music lovers year-round.

The Bebop

3 minutes' walk

The Bebop combines a lively bar atmosphere with live music events. Enjoy jazz nights for all ages in a cozy setting.

Getting around

City Centre
Boston 34 min · 1.7 mi
Airports
Logan (BOS) 22 min · 9.1 mi
Worcester Regional (ORH) 114 min · 46.9 mi
Train
Beacon Street Station 12 min · 3300 ft
Bus
Bus stop 2 min · 400 ft

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Property information and rules

Check-in

from 14:00-23:59

Check-out

until 11 am

Internet

Wireless internet is available in the entire hotel for free.

Breakfast

A full breakfast is served at the price of USD 20.5 per person.

Pets

Pets are not allowed.

Number of floors:

Number of rooms:

399

Reviews and Ratings

Feedback about Citizenm Boston Back Bay from previous guests about their experience.

Review summary

Based on recent reviews

Citizenm Boston Back Bay is praised for its modern design, convenient location near Fenway and directly opposite the metro, providing easy access to the city center. Guests appreciate the amazing views from the rooms, especially those overlooking Newbury Street, and enjoy the excellent breakfast options, though some find them repetitive. The hotel is also a short walk from the Prudential Center, with well-equipped shared workspaces and a gym; however, a few guests have mentioned that the rooms are on the smaller side.

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Review score

Based on 3535 verified reviews

8.9 /10

Great

90 %

Recommend

Location

9.6/10

Cleanliness

9.1/10

Value for money

8.3/10

Breakfast

8.5/10

Pros

Friendly staff

Perfect location

Clean room

Good room design

Cons

No parking

Average food

oliver from united kingdom

Single

king room

3 nights in November 2025

Reviewed: December 10, 2025

6/10

dim lighting cramped room

The self check-in process was far from seamless. i encountered difficulties navigating the system. It was not intuitive! the lighting was also too dim. the room itself felt quite cramped. There was minimal space for luggage or moving around comfortably.

0 Helpful

John from United Kingdom

Single

King Room

3 nights in November 2025

Reviewed: November 28, 2025

9.0/10

modern stay

modern design tablet control comfortable bed

i found the room to be very modern and well-designed. i appreciated the tablet that controlled the lights and curtains. the bed was comfortable, and the blackout curtains worked well.

the room was a bit small, i wished there was more space for luggage though the design was modern.

Dining

9/10

The hotel bar served tea in the morning and offered a variety of drinks. breakfast had good coffee and several tasty options available. I enjoyed it. a water refill station was conveniently placed near the bar.

Location

9/10

the location offers easy access to public transport with a station nearby. fenway park is within walking distance, it's close. the hotel is located across the street from a popular shopping area.

0 Helpful

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