Citizenm Boston Back Bay, Boston ➤ Reviews, Rooms & Prices 2026

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Citizenm Boston Back Bay Hotel Skyline photo

Citizenm Boston Back Bay Hotel Exterior photo

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Key details

About the Hotel

408 Newbury Street, Boston, Massachusetts, United States, MA 02115

Close to Copley Square

Perfect

9.0

9.2

/10

4.3

4.5

Loved by Citizenm Boston Back Bay Hotel guests

Killer view
Comfortable bed
Modern design
Communal spaces
Easy check-in

"Loved having the iPad for the room controls"

Sally from United Kingdom

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"I loved how you can change the color of your shower."

ELOCIN R from United States

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"I loved being able to walk to the river, cross the bridge and see MIT."

Tylan from United States

Google

Rooms: Features

CitizenM Boston Back Bay is located in Back Bay, a shopping and dining destination. The double room provides air conditioning and an iPad, as well as a private bathroom featuring a shower and a hairdryer. The double room comes with a TV, a wardrobe, a safe deposit box, as well as heating. Each room is fitted with a desk, bed linen, and towels. Ironing facilities are available. The unit offers 1 bed.

Dining: Onsite Options

This property has a restaurant and a terrace. A buffet, vegetarian, or vegan breakfast can be enjoyed at the property. Guests can have a drink at the bar. The restaurant serves international cuisine.

Leisure: Points of Interest

CitizenM Boston Back Bay is located in Back Bay, featuring its many shops and restaurants. It is located 5 km from Central Square Theatre. Popular points of interest are near the accommodation.

Location: Proximity

CitizenM Boston Back Bay is located above the Massachusetts Turnpike, at the intersection of Massachusetts Avenue and Newbury Street in the Back Bay. Boston Common is 2 km away. Freedom Trail is 2 km away. Faneuil Hall Marketplace is 3 km away. John B Hynes Veterans Convention Center is 0.5 km away. The Mary Baker Eddy Library is 0.5 km away. Newbury Street is 0.5 km away. Isabella Stewart Gardner Museum is 1.5 km away. Copley Square is 1 km away. Trinity Church is 1 km away. Museum of Fine Arts is 1.5 km away. The nearest airport is Boston Harbor Seaplane Base Airport, 11 km from the hotel.

Services: Reception

At the hotel, each room is fitted with free toiletries. The reception at the accommodation can provide tips on the area.

“The hotel's location near Newbury Street and Fenway Park is a definitive advantage for those seeking to explore Boston. I found the modern, art-filled aesthetic and focus on technology particularly appealing. While some initial service hiccups are expected with a new establishment, the overall concept promises a stylish and convenient stay.”

Anna BlackEditor-in-Chief at Tohotel

Location: Perfect

9.6/10Review score

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Highlights from guests

DiningBreakfast Surprise

Breakfast was a treat, with diverse options beyond typical American fare, like smoked salmon and an impressive tea selection.

Oliver from Canada

Review on

Room FeaturesTech-Savvy Rooms

The room's iPad controlled everything: lights, blinds, temperature, and TV, making relaxation effortless and futuristic.

Priya from India

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Guest ParkingParking Solutions

Spot Hero offered an affordable parking solution within a short walk, making city exploration convenient.

Ethan from United States

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BedroomKiller View

The tenth-floor room boasted a killer view and an incredibly comfortable European-style mattress with hypoallergenic pillows.

Isabelle from France

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Select your room type

Citizenm Boston Back Bay Hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

King Room Mobility accessible

2 persons

1 King-size bed

room details

King Room

2 persons

1 King-size bed

Shower

Heating

room details

Upper Floors King Room

2 persons

1 King-size bed

room details

Price and Room Availability Calendar

Check availability and prices for your dates now!

Facilities

Citizenm Boston Back Bay Hotel offers amenities for your comfortable stay and unforgettable experiences

Facilities: Perfect

9.1/10Review score

General

No smoking on site
Wi-Fi
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Luggage storage
Allergy-free rooms
Lift
Smoke detectors
Fire extinguishers
Key card access

Sports & Fitness

Fitness centre

Dining

Restaurant
Bar/ Lounge area

Spa & Leisure

Leisure/ TV room

Room features

Air conditioning
Heating
Ironing facilities

Bathroom

Free toiletries

Media

iPad

Citizenm Boston Back Bay Hotel Location

408 Newbury Street, Boston, Massachusetts, United States, MA 02115

Map view

408 Newbury Street, Boston, Massachusetts, United States, MA 02115

City landmarks

Stadium

Fenway Park

3200 ft

Museum

Museum of Fine Arts

4400 ft

Landmark

Boston Common

1.3 mi

Park

Boston Public Garden

1.1 mi

Library

Boston Public Library

3500 ft

Landmark

Freedom Trail

1.4 mi

Market

Faneuil Hall Marketplace

1.9 mi

Square

Copley Square

3900 ft

Museum

Isabella Stewart Gardner Museum

1.0 mi

Parking area

Skywalk Observatory

3500 ft

Church

Trinity Church

4200 ft

Tower

John Hancock Tower

4600 ft

University

Massachusetts Institute of Technology

4500 ft

Museum

Museum of Science

1.6 mi

Theatre

Boston Symphony Hall

2200 ft

Museum

Gibson House

1.0 mi

Museum

Boston Tea Party Ships & Museum

2.0 mi

Landmark

Back Bay

3300 ft

Aquarium

New England Aquarium

2.2 mi

Museum

MIT Museum

1.1 mi

Cemetery

Granary Burying Ground

1.5 mi

Park

Emerald Necklace

3100 ft

Church

The First Church of Christ

2700 ft

Nearby

Library

The Mary Baker Eddy Library

1400 ft

Convention Centre

John B Hynes Veterans Convention Center

1600 ft

Spa Centre

Newbury Street

1800 ft

200 Massachusetts Ave The Mary Baker Eddy Library

The Mapparium

1400 ft

815 Boylston Street

Boylston Street

1900 ft

Museum

Ayer Mansion

900 ft

Boston

Kenmore Square

1900 ft

Restaurants

Boston Burger Company

600 ft

1100 Boylston St

The Bebop

800 ft

1116 Boylston St

Pad Thai Cafe

1000 ft

6 Hemenway St

Sonsie

700 ft

327 Newbury Street

Cornish Pasty Co

700 ft

51A Massachusetts Ave

Sweet Cupcakes

800 ft

49 Massachusetts Ave

Summer Shack

1400 ft

50 Dalton St Ste 2

Dillon's Restaurant and Bar

1000 ft

955 Boylston St

The Corner Tavern

900 ft

421 Marlborough St

Explore Boston

Fenway Park

12 minutes' walk

Fenway Park, the historic ballpark, hosts Red Sox games and offers tours. Catch a game or explore its rich baseball heritage.

Museum of Fine Arts

17 minutes' walk

The Museum of Fine Arts showcases over 450,000 artworks. Special exhibits often feature free admission days.

Boston Public Garden

20 minutes' walk

This beautiful park features swan boats and meticulously kept gardens. Perfect for a relaxed stroll or picnic.

Isabella Stewart Gardner Museum

20 minutes' walk

With a unique architecture and diverse art collection, this museum hosts special exhibits and events throughout the year.

Biking the Charles River Esplanade

10 minutes' drive

Biking along the scenic Charles River offers stunning views and fresh air. Rentals are available nearby for all skill levels.

Yoga at Back Bay Fens

9 minutes' walk

Relax with yoga classes held in scenic backdrops. Check local listings for schedules and location details.

Sonsie

3 minutes' walk

Sonsie offers a vibrant atmosphere with European-inspired dishes. Signature seafood and outdoor seating enhance the experience.

Pad Thai Cafe

4 minutes' walk

This casual eatery specializes in authentic Thai cuisine. Vegetarian options and a cozy vibe make it a local favorite.

Boston Symphony Hall

8 minutes' walk

Home to the Boston Symphony Orchestra, this venue hosts a rich schedule of concerts. Perfect for music lovers year-round.

The Bebop

3 minutes' walk

The Bebop combines a lively bar atmosphere with live music events. Enjoy jazz nights for all ages in a cozy setting.

Getting around

City Centre

Boston34 min · 1.7 mi

Airports

Logan (BOS)22 min · 9.1 mi

Worcester Regional (ORH)114 min · 46.9 mi

Train

Beacon Street Station12 min · 3300 ft

Bus

Bus stop2 min · 400 ft

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Property information and rules

Check-in

from 14:00-23:59

Check-out

until 11 am

Internet

Wireless internet is available in for free.

Breakfast

A full breakfast is served at the price of US$20 per person per day.

Pets

Pets are not allowed.

Number of floors:

Number of rooms:

399

Reviews and Ratings

Feedback about Citizenm Boston Back Bay Hotel from previous guests about their experience.

Review summary

Based on recent reviews

Citizenm Boston Back Bay is praised for its modern design, convenient location near Fenway and directly opposite the metro, providing easy access to the city center. Guests appreciate the amazing views from the rooms, especially those overlooking Newbury Street, and enjoy the excellent breakfast options, though some find them repetitive. The hotel is also a short walk from the Prudential Center, with well-equipped shared workspaces and a gym; however, a few guests have mentioned that the rooms are on the smaller side.

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Review score

Based on 2685 verified reviews

9.0/10

Perfect

91%

Recommend

Location

9.6/10

Cleanliness

9.2/10

Breakfast

8.5/10

Paid Wi-Fi

8.5/10

Pros

Friendly staff

Perfect location

Clean room

Good room design

Cons

No parking

Average food

oliver from united kingdom

Single

king room

3 nights in November 2025

Reviewed:December 10, 2025

6/10

dim lightingcramped room

The self check-in process was far from seamless. i encountered difficulties navigating the system. It was not intuitive! the lighting was also too dim. the room itself felt quite cramped. There was minimal space for luggage or moving around comfortably.

0 Helpful

John from United Kingdom

Single

King Room

3 nights in November 2025

Reviewed:November 28, 2025

9.0/10

modern stay

modern designtablet controlcomfortable bed

i found the room to be very modern and well-designed. i appreciated the tablet that controlled the lights and curtains. the bed was comfortable, and the blackout curtains worked well.

the room was a bit small, i wished there was more space for luggage though the design was modern.

Dining

9/10

The hotel bar served tea in the morning and offered a variety of drinks. breakfast had good coffee and several tasty options available. I enjoyed it. a water refill station was conveniently placed near the bar.

Location

9/10

the location offers easy access to public transport with a station nearby. fenway park is within walking distance, it's close. the hotel is located across the street from a popular shopping area.

0 Helpful