Is it acceptable to smoke on the balconies of the rooms?
05 February 2024
Smoking is permitted on the balconies, but guests are requested to clean up after themselves and to keep their room doors closed to prevent smoke from entering. 75 photos
Surestay Plus Hotel By Best Western Gatlinburg, Gatlinburg
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Key details
About the Hotel
218 Ski Mountain Road, Gatlinburg, 37738-3125,
- Close to Ober Gatlinburg Amusement Park
Very good
7.9
8.2
3.5
3.4
Rooms and Amenities
The SureStay Plus Hotel by Best Western Gatlinburg features 52 air-conditioned rooms, each equipped with a kitchenette that includes a refrigerator and a microwave. Each room features a flat-screen TV with satellite channels and a private bathroom with a bath or shower. Conveniences include coffee/tea makers, irons/ironing boards, and phones with free local calls. Each room has a shared balcony, with some units including a seating area. All rooms are air-conditioned.
Dining at SureStay
The SureStay Plus Hotel by Best Western Gatlinburg provides a complimentary continental breakfast on weekdays from 6:30 AM to 9:30 AM.
Leisure and Activities
Guests can enjoy an outdoor seasonal pool, open from May, and various recreational opportunities. Activities in the surrounding area include skiing and ski lifts. The hotel provides complimentary wireless Internet access and a television in a common area. Stay in shape by swimming laps.
Location Highlights
SureStay Plus Hotel by Best Western Gatlinburg is located in the mountains and within walking distance of Downtown Gatlinburg, The Great Smokey Mountain National Park and popular attractions such as Ober Gatlinburg. Nearby landmarks include Souvenir shopping (1.5 km), Hollywood Star Cars Museum (0.5 km), Smoky Mountain Art Gallery (0.5 km), Ripley's Haunted Adventure (0.5 km), Gatlinburg SkyLift Park (1 km), Gatlinburg Space Needle (1 km) and Ole Smoky Tennessee Moonshine (1 km). Guests can also visit Cataract Falls, a 6-minute drive or a 45-minute walk along the Gatlinburg Trail. McGhee Tyson Airport is 80 km away.
Hotel Services
The SureStay Plus Hotel provides free parking. The property includes a 24-hour business center, a 24-hour front desk, and an elevator. Additional conveniences include vending machines for snacks and drinks. No pets and no service animals are allowed at this property. There is also a 24 hour front desk at the property.
“Expect spacious suites near the national park, an ideal base for exploring the Smokies. I particularly like that every room has a private balcony overlooking the river. Free breakfast and easy parking add real value to a stay here.”
Select your room type
Surestay Plus Hotel By Best Western Gatlinburg offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
- King Room Disability Access2 persons19 sq. feet1 King-size bedAir conditioningBalconyroom details
- Queen Room Two Queen Beds Balcony2 persons19 sq. feet2 King Size BedsAir conditioningBalconyroom details
- King Room Balcony2 persons19 sq. feet1 King-size bedAir conditioningBalconyroom details
Show all rooms
Price and Room Availability Calendar
Check availability and prices for your dates now!
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Check-in/ Check-out
Facilities
Surestay Plus Hotel By Best Western Gatlinburg offers amenities for your comfortable stay and unforgettable experiences
General
- Non-smoking rooms
- Parking
- 24-hour reception
- No pets allowed
- Rooms/ Facilities for disabled
- Security
- Lift
- Vending machines
- Smoke detectors
- Fire extinguishers
- Key card access
Sports & Fitness
- Skiing
- Hiking
Business
- Business centre
- Fax/Photocopying
Spa & Leisure
- Seasonal outdoor pool
- Sun loungers
Room features
- Free Wi-Fi in rooms
- Air conditioning
- Heating
- Garden furniture
- Tea and coffee facilities
- Ironing facilities
Media
- AM/FM alarm clock
Show more
Surestay Plus Hotel By Best Western Gatlinburg Location
218 Ski Mountain Road, Gatlinburg, 37738-3125,
Explore Gatlinburg
Explore Gatlinburg
Ober Gatlinburg
3 minutes walking
Ober Gatlinburg offers skiing, snowboarding, and wildlife encounters, making it a year-round family-friendly attraction.
Ripley's Aquarium of the Smokies
19 minutes walking
This acclaimed aquarium features diverse marine life, interactive exhibits, and a tunnel to walk through with sharks overhead.
Gatlinburg Space Needle
12 minutes walking
The 407-foot tall observation tower provides breathtaking views of the Smoky Mountains and an unforgettable skyline experience.
Smoky Mountain Art Gallery
5 minutes walking
An art gallery showcasing local artists, visitors can admire and purchase unique pieces that reflect the beauty of the Smokies.
Skiing at Ober Gatlinburg
3 minutes walking
Skiing and snowboarding attract thrill-seekers. Rentals and lessons available on-site ensure a fun snowy adventure.
Hiking in Great Smoky Mountains National Park
5 minutes driving
Beautiful hiking trails offer various levels for all adventurers, with guided tours available for a richer experience.
Relaxation at local spas
10 minutes driving
Nearby spas provide rejuvenating treatments and wellness services, perfect for guests seeking relaxation after their adventures.
Cicis
3 minutes walking
Casual pizza restaurant known for its all-you-can-eat pizza and salad bar, perfect for families and large groups.
Sidewalk Cafe at Ober Gatlinburg
6 minutes walking
A cozy spot offering mountain views and delicious comfort foods, great for a relaxed meal after outdoor activities.
Slice Pizza Bakery
11 minutes walking
Known for its artisanal pizzas, this eatery provides a casual atmosphere with unique toppings and gluten-free options.
Gatlinburg Pinball Museum
10 minutes walking
Interactive museum featuring vintage pinball machines, creating a nostalgic atmosphere for families and friends alike.
Ripley's Haunted Adventure
10 minutes walking
A thrilling haunted house experience with live actors and special effects designed to entertain those who dare.
Gatlinburg Convention Center
9 minutes walking
Hosts various events, including seasonal festivals and conventions, making it a vibrant hub of community activities.
Getting around
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Property information and rules
Check-in
from 15:00-23:59
Check-out
until 11 am
Guest Parking
Private parking is possible on site for free.
Internet
Wireless internet is available in the hotel rooms for free.
Breakfast
A american breakfast is served at affordable prices.
Children & extra beds
Maximum capacity of extra beds in a room is 1.
Pets
Pets are not allowed.
Year renovated:
2018
Number of floors:
7
Number of rooms:
52
Former name
Travelodge Inn & Suites
Reviews and Ratings
Feedback about Surestay Plus Hotel By Best Western Gatlinburg from previous guests about their experience.
Pros
River view
Friendly staff
Good breakfast
Cons
Broken door handle
Guest reviewsShow more reviews
Questions of the users
About Surestay Plus Hotel By Best Western Gatlinburg
How close is the hotel to the Great Smoky Mountains National Park?
10 March 2024
The hotel is conveniently located right next to the entrance of the national park, making it an ideal location for exploring. Is the hotel pet-friendly? I have a medium-sized dog.
15 April 2024
Unfortunately, this hotel does not accept pets at this time. Are all the rooms in the hotel designated as non-smoking?
20 April 2024
All rooms at the hotel are non-smoking; however, smoking is allowed on the balconies. What is the current breakfast offering available during the pandemic?
25 May 2024
Breakfast is served as a grab-and-go option, including items like muffins and fruit, in accordance with health guidelines. What can guests expect to see from their balcony?
01 June 2024
From the balconies, guests will have a view of the river rather than the mountains or other buildings. Can guests check in before the standard check-in time?
10 July 2024
Early check-in is possible but depends on availability; typically, check-in begins at 3 PM. Feel free to stop by if you arrive earlier. Are microwaves and refrigerators included in the guest rooms?
15 August 2024
Each room comes equipped with a microwave, mini fridge, and a single-serve coffee maker for guest convenience. What are the operating hours for the pool?
20 September 2024
The outdoor pool operates from 8 AM to 10 PM. Is there an elevator available in the hotel?
05 October 2024
Yes, the hotel does have elevators for guest convenience.Next best alternative
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