Riviera Mackay, Mackay ➤ Reviews, Rooms & Prices 2026

Name: Riviera Mackay, Mackay
Address: 5 - 7 Nelson St, Mackay Qld 4740, Mackay, Queensland
Price range: US$164+
Rating: 7.6

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Riviera Mackay Aparthotel Exterior photo

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Key details

About the Hotel

5 - 7 Nelson St, Mackay Qld 4740, Mackay

Close to Bluewater Lagoon

Very good

7.6

8.5

/10

4.0

4.3

Loved by Riviera Mackay guests

Amazing amenities

Spacious apartment

Quiet room

Friendly staff

Beautiful views

Convenient location

"Everything, exceptionally clean, spacious and comfortable"

Graeme from Australia

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"Location, staff and room finishes/quality were all great"

Ethan from Australia

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"Good location and secure parking even if I had to pay for it."

Kym from Australia

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"Quiet, comfortable air conditoning. Comfortable bed. Rooms were quiet, secure parking and good kitchen facilities."

Susan from Australia

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"The view was exceptional. It's such a quiet location too."

Donna from Australia

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4-star riverfront serviced apartments in Mackay

Accommodations

Riviera Mackay comprises 1 and 2-bedroom serviced apartments that offer expansive living spaces with full kitchens and large dining areas. Each apartment includes essential appliances like an oven, dishwasher, and large fridge-freezer, catering to both short and long-term stays. River view apartments provide sweeping panoramas of the Pioneer River, emphasizing the accommodation's advantageous positioning.

Amenities

Guests can enjoy a rooftop terrace equipped with BBQ facilities, perfect for outdoor dining and relaxation. The terrace also features giant chess, providing an unconventional recreational option. A central location offers easy access to top attractions like the Bluewater Lagoon and Mackay CBD.

Location

The hotel is centrally located on Nelson Street, providing proximity to popular sites such as Caneland Shopping Centre, only 100 meters away. Mackay Entertainment & Convention Centre is a short walk, while natural attractions like the Mackay Regional Botanic Gardens are easily accessible. Guests appreciate a variety of dining and entertainment options within a brief distance.

Accessibility

The hotel is a 9-minute drive from Mackay Airport, ensuring convenient travel for arriving guests. Local attractions can be reached with minimal effort, allowing tourists to explore Mackay's sandy beaches and ancient reefs. With ample nearby pathways, biking and walking are easy ways to enjoy the area.

Business Facilities

Riviera Mackay caters to business travelers with self-contained apartments that include workspaces and complimentary WiFi. Special rates are available for corporate bookings, enhancing the appeal for professionals visiting the area. This accommodation allows for a productive stay without sacrificing comfort.

Highlights

Accommodations: 1 and 2-bedroom serviced apartments

Amenities: Rooftop barbecue and terrace areas

Location: Mackay CBD, Caneland Shopping Centre

Business: Special rates for corporate bookings

“The hotel's location appeals, placing guests within an easy walk of both the shopping centre and the riverfront. Apartments are well-maintained and generously sized, some offering desirable views. I see particular value in the secure parking and self-catering facilities-features that elevate it beyond a standard hotel.”

Anna BlackEditor-in-Chief at Tohotel

Select your room type

Riviera Mackay offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

1 Bedroom Balcony Apartment
2 persons
65 sq. feet
1 King-size bed
Air conditioning
Balcony
room details
2 Bedroom Balcony Apartment
2 persons
75 sq. feet
2 Single beds
Air conditioning
Balcony
room details
1 Bedroom Balcony Apartment Riverview
2 persons
65 sq. feet
1 King-size bed
River view
Air conditioning
Balcony
room details

Show all rooms

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Check-in/ Check-out

Facilities

Riviera Mackay offers amenities for your comfortable stay and unforgettable experiences

Facilities: Very good

7.7/10Review score

General

No smoking on site
Wi-Fi
Parking
No pets allowed
Security
Luggage storage
Lift
Smoke detectors
Fire extinguishers
Key card access

Guest Parking

Electric kettle
Dryer
Cookware/ Kitchen utensils

Dining

Outdoor dining area

Business

Fax/Photocopying

Children

Cots

Spa & Leisure

BBQ facilities

Room features

Air conditioning
Heating
Sitting area
Dressing area
Patio
Terrace
Garden furniture
Dining table
Ironing facilities

Bathroom

Washing machine
Free toiletries

Self-catering

Electric kettle
Dryer
Cookware/ Kitchen utensils

Media

Flat-screen TV

Room decor

Carpeted floor

Riviera Mackay Location

5 - 7 Nelson St, Mackay Qld 4740, Mackay

Explore Mackay

Discover Mackay

Pioneer River

6 minutes' walk

Beautiful river great for walks, cycling, and family picnics, featuring tranquil paths and scenic views.

Bluewater Lagoon

6 minutes' walk

Family-friendly water park with free entry, pools, and shaded areas, perfect for a day of relaxation and fun.

Mackay Town Hall

10 minutes' walk

Historic building with impressive architecture, often hosts community events and public meetings.

Caneland Central Shopping Centre

6 minutes' walk

Local shopping hub hosting a variety of retail outlets, dining options, and entertainment venues.

Sandfly Creek Walkway

11 minutes' walk

Scenic walkway ideal for jogging or leisurely strolls, surrounded by beautiful nature, ideal for relaxation.

GoWake Cable Park

9 minutes' drive

Thrilling water sports experience with wakeboarding, equipment rental, and professional trainers available.

Marque Bar & Grill

1 minute' walk

Casual dining with a vibrant atmosphere, serving hearty grill dishes and local flavors; reservations recommended.

Sorbello's Italian Restaurant

6 minutes' walk

Family-friendly Italian eatery known for pizzas and homemade pasta in a cozy setting; vegetarian options available.

Artspace Mackay

6 minutes' walk

Local art gallery featuring rotating exhibitions, workshops, and creative community events suitable for all ages.

Bluewater Quay

11 minutes' walk

Lively outdoor space with weekend events, live music, and a scenic riverside setting perfect for relaxation.

Getting around

City Centre
Mackay 6 min · 1700 ft
Airports
Mackay (MKY) 8 min · 2.9 mi
Whitsunday Coast (PPP) 181 min · 74.6 mi

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Property information and rules

Check-in

from 14:00-17:00

Check-out

from 07:00-10:00

Guest Parking

Private parking is possible on site at true.

Internet

Wireless internet is available in the entire hotel for free.

Pets

Pets are not allowed.

Number of floors:

Number of rooms:

Reviews and Ratings

Feedback about Riviera Mackay from previous guests about their experience.

Review score

Based on 224 verified reviews

7.1 /10

Very good

65 %

Recommend

Cleanliness

7.9/10

Comfort

7.9/10

Facilities

7.7/10

Free WiFi

7.2/10

Location

9.0/10

Staff

8.2/10

Value for money

7.4/10

Pros

Clean rooms

Friendly staff

City location

Water views

Comfortable furniture

Cons

Noisy neighbors

Maintenance issues

Small car parks

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Questions of the users

About Riviera Mackay

Are guests allowed to smoke on the balconies of the hotel?

10 February 2024

Riviera Hotel maintains a strict non-smoking policy throughout the facility, including balconies.

Which types of rooms offer views of the Pioneer River?

4 March 2024

Guests can enjoy river views from the Premium Apartments, which are situated on higher levels.

Can accommodations be arranged with single beds instead of double beds in two-bedroom apartments?

20 March 2024

Yes, two-bedroom apartments can be configured with a Queen bed in one room and either two single beds or a King bed in the second room. Please specify your preference at the time of booking.

Are the bedrooms in the apartments separate from the kitchen and lounge areas?

15 April 2024

Yes, each bedroom is designed to be separate from the kitchen and lounge area for added privacy.

Is it possible to request a room on the highest floors for the best river view?

25 April 2024

While requests for higher levels are noted for preference, availability cannot be guaranteed. It's advisable to book Premium Apartments to enhance the likelihood of the best views.

What should guests do if they arrive later than standard check-in hours?

12 May 2024

Guests arriving after the reception closes can access after-hours check-in. An SMS will be sent on the day of arrival with instructions. Remember to present a photo ID and credit card details for the security bond.

Are there options available for parking large vehicles like a 6.4m boat on a trailer?

20 May 2024

The hotel does not have suitable parking for large vehicles. It is recommended to explore alternative parking options, as specific accommodations can't be guaranteed.

Is there a lift available to access all floors of the hotel?

28 May 2024

Yes, an elevator is available, providing convenient access to all floors for guests.

Is Wi-Fi available for guests, and is it complimentary?

1 June 2024

Complimentary unlimited Wi-Fi is offered in all apartments for guests' convenience and connectivity.

Can guests utilize the rooftop terrace for private gatherings or events?

10 June 2024

The rooftop terrace is exclusively for in-house guests, and private functions are currently not permitted.