Iberostar Heritage Grand Mencey, Santa Cruz de Tenerife ➤ Reviews, Rooms & Prices 2026

75 photos

Iberostar Heritage Grand Mencey Santa Cruz de Tenerife Exterior photo The pool at the hotel

Iberostar Heritage Grand Mencey Santa Cruz de Tenerife Amenities photo The pool at the hotel

Iberostar Heritage Grand Mencey Santa Cruz de Tenerife Exterior photo The photo shows an outdoor dining area, likely part of a hotel or resort, set in a beautiful, warm climate. The scene is bathed in the soft light of either early morning or late afternoon, with a clear sky transitioning from a deep blue to lighter hu

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Key details

About the Hotel

Dr. Jose Naveiras, 38, Santa Cruz de Tenerife, Spain, 38004

Close to the city center

Great

8.8

9.3

/10

4.7

Loved by Iberostar Heritage Grand Mencey guests

Spacious rooms
Comfortable beds
Attentive staff
Awesome breakfast
Great location
Stylish decoration

"The spa facilities were lovely, and not crowded - we especially liked the salt water pools outside."

Victor from United Kingdom

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"The breakfast buffet is extensive with good quality options."

Bucketlistcheck from United States

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"The spa is a particular highlight."

James

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Amenities

Iberostar Heritage Grand Mencey offers over 4,500 m² of SPA Sensations, providing hydrotherapy and various beauty treatments. Guests can enjoy two paddle tennis courts situated on the rooftop, allowing leisure activities with scenic views. The hotel also includes multiple meeting rooms, accommodating various events and gatherings.

Rooms

Rooms at Iberostar Heritage Grand Mencey present opulent options including City-View Double and Royal Suites, ensuring sophisticated accommodations. Each room incorporates sustainable practices, providing amenities free of single-use plastics. Guests can relax in spacious layouts featuring views of gardens or cityscapes.

Location

The hotel is located just a ten-minute walk from the center of Santa Cruz, providing easy access to local attractions. Nearby destinations include García Sanabria Park and the Adán Martín Auditorium. Guests can also explore Las Teresitas beach, situated 8.5 km away.

Dining

Dining options feature the Papa Negra restaurant, offering dishes crafted from locally-sourced ingredients under chef Javier Martín. Additionally, Los Menceyes restaurant serves buffet breakfast and à la carte dinner, highlighting Canarian specialties. Guests can also enjoy light fare at Los Laureles by the pool.

Wellness

The SPA Sensations provides a range of wellness treatments and a hydrotherapy circuit, promoting relaxation and rejuvenation. Facilities like a dynamic pool, whirlpool bath, and sauna enhance the experience for guests seeking wellness. Professional therapies and massages are available to ensure a completely restorative visit.

Highlights

Location: ten-minute walk from the center of Santa Cruz

Wellness: over 4,500 m² of SPA Sensations

Dining: Papa Negra restaurant & Los Menceyes

Rooms: Royal Suite & City-View Double

Events: multiple meeting rooms for gatherings

Activities: two paddle tennis courts

“Iberostar Heritage Grand Mencey, with its Canary Island architecture, positions you steps from García Sanabria Park in Santa Cruz. The spa distinguishes this hotel, dedicating over 4,500 m² to treatments, while its MSC/ASC-certified gourmet restaurant underscores a commitment to sustainable practices; rooftop paddle tennis courts provide a final, unexpected flourish. It's a relaxing place to unwind within the city.”

James DavidEditor-in-Chief at Tohotel

Location: Perfect

9.1/10Review score

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Highlights from guests

DiningBreakfast Paradise

The breakfast buffet had it all: fresh smoothies, orange juice, and many healthy options. Dinner was a wonderful three-course meal.

Oliver Smith from United Kingdom

Review on

Spa & LeisureRelaxing Escape

The spa circuit was a classic experience. The pool area offers many sun loungers in a quiet atmosphere.

Chloé Dubois from France

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Sports & FitnessGym Excellence

The gym is well-equipped. The spa includes a circuit with steam rooms and various treatments.

Kenji Tanaka from Japan

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Guest ParkingEasy Parking

Parking under the hotel was easy. There were lots of spaces available for only 12 euros a day.

Hans Müller from Germany

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Select your room type

Iberostar Heritage Grand Mencey offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Double Room

2 persons

335 sq. feet

1 Double bed

Air conditioning

room details

Junior Suite

2 persons

485 sq. feet

1 King-size bed

Air conditioning

room details

Double Garden View

2 persons

335 sq. feet

1 King-size bed

Garden view

Balcony

Air conditioning

room details

Superior Double Room

2 persons

390 sq. feet

1 King-size bed

Air conditioning

room details

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Facilities

Iberostar Heritage Grand Mencey offers amenities for your comfortable stay and unforgettable experiences

Facilities: Perfect

9.0/10Review score

General

No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
Luggage storage
Locker room
Lift
Currency exchange
Smoke detectors
Fire extinguishers

Sports & Fitness

Fitness centre
Yoga class
Sports trainer
Aerobics

Services

Room service
Housekeeping
Car hire
Laundry
Dry cleaning
Tours/Ticket assistance
Welcome drink

Dining

In-room breakfast
Restaurant
Snack bar
Bar/ Lounge area
Special diet menus

Business

Business centre
Meeting/ Banquet facilities
Fax/Photocopying

Children

Cots

Spa & Leisure

Indoor swimming pool
Outdoor swimming pool
Beach umbrellas
Sun loungers
Casino
Live entertainment
Sun terrace
Garden area
Spa & wellness centre
Solarium
Sauna
Turkish bath
Steam room
Jacuzzi
Pedicure
Manicure
Waxing
Body scrub
Facial
Treatment room
Body wraps
Back massage
Head massage
Full body massage
Foot massage
Hot spring bath
Open-air bath
Make up services

Room features

Air conditioning
Mini-bar
Soundproofed rooms
Sitting area
Terrace
Garden furniture
Tea and coffee facilities
Ironing facilities

Bathroom

Free toiletries

Media

Flat-screen TV
AM/FM alarm clock

Room decor

Parquet floor

Dining Onsite

At Iberostar Heritage Grand Mencey, an array of delightful dining options awaits, each showcasing the rich culinary heritage of the region. From Mediterranean seafood to traditional Spanish fare, every meal is a flavorful exploration of local culture and authenticity.

Iberostar Heritage Grand Mencey Santa Cruz de Tenerife Restaurant photo The photo shows a bright and elegant dining room, likely in a hotel or upscale restaurant. The room is spacious and well-lit, with white walls, tall white columns, and a high ceiling featuring circular recessed lighting.

Several round tables are se

Iberostar Heritage Grand Mencey Santa Cruz de Tenerife Restaurant photo The photo shows a bright and airy restaurant dining area. Sunlight streams in through large, multi-paned windows with wooden frames, offering a view of lush greenery outside. The room has a classic, elegant feel with white walls and ornate ceiling de

Iberostar Heritage Grand Mencey Santa Cruz de Tenerife Restaurant photo The photo captures an outdoor dining area, likely belonging to a hotel or resort, on a sunny day. The scene is set on a wooden deck, shaded by several large, white patio umbrellas with a black geometric frame.

Several tables with chairs are neatly

Los Laureles Restaurant

Mediterranean, Seafood, Spanish, Local

Ambiance

Family friendly, Traditional

Key Offerings

Enjoy a delightful lunch featuring vegan and gluten-free options, with fresh seafood and local specialties that tell the story of the Canarian palate.

Reservation

Open daily from 12:30 - 16:30

Papa Negra Restaurant

Spanish, Local, International

Ambiance

Modern, Romantic

Key Offerings

Dine in a stylish setting with a focus on Spanish and international dishes, perfect for a romantic evening. Vegan and gluten-free options available.

Reservation

Recommended

Open for dinner from 20:00 - 23:00, Thursday to Sunday

Los Menceyes Restaurante

Spanish, Local, International

Ambiance

Family friendly, Traditional, Romantic

Key Offerings

Start the day with a generous buffet breakfast or enjoy a comforting dinner, with vegetarian, vegan, and gluten-free options to ensure all tastes are catered for.

Reservation

Breakfast from 07:00 - 10:30 and Dinner from 19:00 - 22:00, daily

Restaurante a la carta Kon·Tiki

Mexican

Ambiance

Modern

Key Offerings

Savor vibrant Mexican cuisine in a contemporary atmosphere, featuring a menu rich in traditional flavors.

Reservation

Open for lunch from 12:00 - 23:30, Monday to Sunday

Iberostar Heritage Grand Mencey Location

Dr. Jose Naveiras, 38, Santa Cruz de Tenerife, Spain, 38004

Map view

Dr. Jose Naveiras, 38, Santa Cruz de Tenerife, Spain, 38004

City landmarks

Museum

Museum of Nature and Man

4900 ft

Museum

Municipal Museum of Fine Arts

2800 ft

Church

Iglesia de Nuestra Senora de la Concepcion

4000 ft

Market

Municipal Market Our Lady of Africa La Recova

1.2 mi

Church

Iglesia de San Francisco

2800 ft

Event hall

Auditorio de Tenerife Adan Martin

1.3 mi

Landmark

Carta Palace

3100 ft

Landmark

TEA Tenerife Espacio de las Artes

1.2 mi

Landmark

Calle del Castillo

3100 ft

Landmark

Castillo de San Juan Bautista

1.3 mi

Landmark

Plaza de Espana

1.1 mi

Church

Parroquia de Nuestra Senora del Pilar

2000 ft

Museum

Historical Military Museum of the Canary Islands

4100 ft

Landmark

Mirador Piedra La Rosa

3400 ft

Landmark

Centro de Fotografia Isla de Tenerife

3400 ft

Landmark

Casa Del Carnaval

3700 ft

Square

Plaza Del Principe

2800 ft

Gallery

Circulo de Bellas Artes de Tenerife

2700 ft

Landmark

Plaza Munoz De Bustillo

1.1 mi

Theatre

Guimera Theater

3900 ft

Botanical Garden

Palmetum of Santa Cruz de Tenerife

1.5 mi

Landmark

Palace of the General Captaincy of the Canary Islands

2700 ft

Amusement Park

Cesar Manrique Waterpark

1.4 mi

Nearby

Santa Cruz de Tenerife

Rambla de Santa Cruz

1100 ft

Park

Parque Garcia Sanabria

200 ft

Gallery

Los Lavaderos

900 ft

Rambla de Santa Cruz

Casino Santa Cruz

300 ft

Calle de Carlos J.R. Hamilton

Sala de Arte de Los Lavaderos

700 ft

Parque Garcia Sanabria

Reloj de flores

1200 ft

Calle Méndez Núñez

TenerifebyHost

1300 ft

Restaurants

Cocina Urbana

200 ft

Rambla Santa Cruz 114

Tenerife south

100 ft

Iberoster

La Tasca de Enfrente

100 ft

Calle Doctor Jose Naveiras 9

Restaurante Aborigen

200 ft

Calle del Doctor Jose Naveiras 38 Iberostar Grand Mencey

Niqqei

200 ft

Calle del Doctor Jose Naveiras 38 Terraza Hotel Mencey

Papa Negra

200 ft

Calle Doctor Jose Naveiras 38

Mundo Iberico

400 ft

Calle del Doctor Guigou 36

Macusamba

400 ft

Rambla del General Franco

Macusamba Cafe Bar And Lounge

400 ft

Rambla de Santa Cruz 116

Strasse Park

600 ft

Rambla de Santa Cruz Parque García Sanabria

Explore Santa Cruz de Tenerife

Local Highlights near Iberostar Heritage Grand Mencey

Municipal Museum of Fine Arts

11 minutes' walk

A collection of European art highlighting notable works. Offers free admission and a serene environment for art enthusiasts.

Parque Garcia Sanabria

1 minute walking

A lush urban park with gardens, fountains, and walking paths. Ideal for relaxation and enjoying the local flora.

Rambla de Santa Cruz

4 minutes walking

A vibrant promenade lined with shops and cafes, perfect for leisurely strolls and soaking up the local atmosphere.

Auditorio de Tenerife Adan Martin

25 minutes' walk

An architectural masterpiece hosting concerts and events. The building itself offers a visual feast for those interested in design.

Sendero de los Sentidos

11 minutes' walk

A scenic trail through nature, ideal for hiking enthusiasts. Trails are easy to navigate, making it family-friendly.

Wellness Spa

5 minutes' drive

A serene destination for relaxation, offering massages and beauty treatments. Reservations recommended to ensure availability.

Water Sports at Playa Valleseco

5 minutes' drive

Experience thrilling water sports such as jet skiing and paddleboarding. Rentals available for both beginners and experts.

Cocina Urbana

1 minute walking

A contemporary eatery offering local and international cuisine with a lively atmosphere. Reservations recommended for dinner.

Restaurante Aborigen

1 minute walking

Focused on traditional Canarian dishes made with local ingredients. The rustic decor creates a cozy dining experience.

La Tasca de Enfrente

1 minute walking

A casual tapas bar featuring local wines and an inviting vibe. Perfect for sampling diverse flavors with friends.

Casino Santa Cruz

1 minute walking

Offers a lively atmosphere with gaming options, bars, and entertainment shows. A fun option for a night out.

Sala de Arte de Los Lavaderos

3 minutes walking

An art venue featuring exhibitions and cultural events. Ideal for families and art lovers searching for unique programs.

Getting around

City Centre

Santa Cruz de Tenerife8 min · 2000 ft

Airports

Tenerife Norte (TFN)22 min · 8.8 mi

Tenerife Sur (TFS)96 min · 39.4 mi

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Property information and rules

Check-in

from 15:00-23:59

Check-out

until 12 pm

Guest Parking

Public parking is possible on site at EUR 12 per day.

Internet

Wireless internet is available in for free.

Breakfast

The hotel offers a full breakfast at the price of EUR 40 per person per day.

Children & extra beds

There are no extra beds provided in a room.

Pets

Pets are not allowed.

Languages

English, German, Spanish, Italian, Russian

Year renovated:

2011

Number of floors:

Number of rooms:

155

Former name

Iberostar Grand Hotel Mencey

Reviews and Ratings

Feedback about Iberostar Heritage Grand Mencey from previous guests about their experience.

Review summary

Based on recent reviews

Iberostar Heritage Grand Mencey enjoys a fabulous location, situated across from a large, shady park, with some rooms offering lovely views, including glimpses of cruise ships arriving. Guests often highlight the spacious rooms and the extensive outdoor grounds featuring pools and even a turtle pond. While the breakfast is generally considered world-class, some have noted that certain aspects of the rooms appear a bit dated for a five-star hotel.

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Review score

Based on 988 verified reviews

8.8/10

Great

91%

Recommend

Cleanliness

9.2/10

Comfort

9.2/10

Value for money

8.3/10

Paid Wi-Fi

8.4/10

Pros

Beautiful building

Excellent breakfast

Helpful staff

Clean hotel

Beautiful gardens

Cons

Stained carpets

Tired areas

Chargeable pool

aiden from ireland

Family with children

double garden view

4 nights in November 2025

Reviewed:January 15, 2026

6/10

underwhelming service

excellent roomservice priority

the room was excellent of several nights.

i was disappointed in the service at the poolside restaurant.. it seemed guests speaking spanish received priority, disheartening.

0 Helpful

Steve from Australia

Family with children

Double Garden View

4 nights in November 2025

Reviewed:December 10, 2025

9/10

Excellent Stay

extensive groundsgreen spaceturtle pondgreat location

The hotel has extensive outdoor grounds. I enjoyed the green space and the turtle pond in the city center. The hotel is adjacent to a beautiful city park, Las Ramblas, and bus stops. Walking to the port area was easy too.

I found that there were no parasols at the balcony.

Dining

9/10

Breakfast included super fresh products. There were special meals and good quality coffee daily. I enjoyed fresh smoothies. The bar offered compliments such as ice cream and cocktails.

0 Helpful

Grayson from United States

Couple

Double Room

4 nights in August 2025

Reviewed:October 31, 2025

6/10

Mixed Feelings About This Stay

nice poolpeculiar odorunattentive staff

The pool was nice enough I suppose.

The room was nothing special it also had a peculiar odor I couldn't quite place. The breakfast selection felt rather limited and the staff seemed preoccupied maybe they were short-handed or not very attentive. Hard to say.

0 Helpful

Questions of the users

About Iberostar Heritage Grand Mencey

Is there a charge for using the indoor swimming pool at Iberostar Heritage Grand Mencey?

15 August 2024

The hotel does not have an indoor pool, but there is a heated outdoor pool. Guests can access the indoor SPA thermal circuit for €20 per adult, but a reservation is necessary.

Can visitors expect a heated swimming pool year-round?

22 September 2024

Yes, the pool is heated throughout the entire year.

What is the distance from the hotel to the nearest beach?

30 July 2024

The closest beach, Playa de Las Teresitas, is located approximately 8 kilometers away from the hotel.

Are balconies available in every room at the hotel?

14 November 2024

Balconies are not standard in all rooms, but they can be requested based on availability.

What is the daily cost for parking at Iberostar Heritage Grand Mencey?

18 June 2024

Parking costs €12 per day for stays of 1 to 4 days, and €10 per day for stays of 5 days or more.

What are the additional charges for accessing the hotel's spa facilities?

3 October 2024

Guests will pay €20 per access per person for the spa facilities, which are not included in the room price.

How can guests reach the hotel from TFS Airport, and are shuttle services provided?

5 January 2025

There is no shuttle service available. Guests can take a public taxi, which costs around €90, or a bus for about €12 per person. Private transfers can be arranged upon request.

Is a cot available for an infant if traveling with a baby?

9 December 2024

Cots are provided free of charge, but they are subject to availability upon arrival.

Can payment be made in cash upon arrival at the hotel?

11 March 2025

Payment can be made in cash at the property, along with credit card options.

Are interconnecting rooms available for families?

27 April 2024

Yes, the hotel offers interconnecting rooms suitable for families. For more information, contact the booking site directly.