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Rooms and Guests2 Guests, 1 Room
Key details

About the Hotel

13 Gladstone Road, Gisborne, New Zealand, 4010
-
Close to Midway Beach
Very good
7.4
7.5
/10
2.6
3.4
/5

Overview

Emerald Hotel stands as Gisborne's first fully integrated hotel and conference facility, strategically located in the central business district. This hotel offers boutique accommodation with 48 spacious rooms and superior amenities. Guests can take advantage of on-site conference facilities capable of accommodating up to 400 delegates.

Rooms

Emerald Hotel offers a range of accommodations designed for both leisure and business travelers. The executive apartments on the fourth floor include a fully-equipped kitchen, stunning views, and ample space across two bedrooms. For a more exclusive experience, the executive river view suite showcases balconies overlooking the convergence of the city's three rivers.

Location

Located at 13 Gladstone Road, the hotel is surrounded by over 30 cafés, restaurants, and attractions, including shops and theaters. The scenic waterfront walkway is just a short distance away, providing access to the inner harbor marina. Nearby attractions include the local museum and the new aquatic center, Kiwa Pools.

Business Facilities

The Emerald Hotel serves as a comprehensive destination for meetings and events, with a conference center that includes a variety of meeting rooms. Each room is equipped with state-of-the-art technology, including projectors and microphones. Catering services can be arranged for breakfast, lunch, and dinner, accommodating a diverse range of dietary preferences.

Dining and Additional Services

Emerald Hotel does not feature on-site dining but collaborates with Gisborne's catering industry to provide a wide array of meal options for events. Daily housekeeping ensures guests enjoy a comfortable stay. The hotel also offers amenities such as free undercover parking and a fitness room, currently being renovated.

Highlights

Business Facilities: State-of-the-art conference center for 400 guests .

Rooms: 48 spacious accommodations with stunning views .

Location: Surrounded by 30 cafés and restaurants .

Dining: Collaboration with Gisborne's catering industry .

“I noted the hotel's central location in Gisborne, near attractions and dining, alongside its conference facilities. The executive apartments, equipped with modern kitchens and offering scenic views, caught my attention, but there seem to be some serious issues. It appears maintenance and advertised amenities may not align with guest expectations, despite the potential suggested by its event spaces and past reputation.”
Hotel logo
James DavidEditor-in-Chief at Tohotel
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Select your room type

Emerald Hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Standard Suite
2 persons
45 sq. feet 
1 King-size bed
Shower
Heating
Executive Suite Pool View
2 persons
485 sq. feet 
2 Single beds or 1 Queen-size bed
Shower
Heating
Executive Suite River View
2 persons
485 sq. feet 
2 Queen Size Beds
Shower
Heating
Junior Suite
2 persons
585 sq. feet 
2 Queen Size Beds
Heating
Air conditioning
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Facilities

Emerald Hotel offers amenities for your comfortable stay and unforgettable experiences
Facilities: Very good
7.3/10Review score

General

  • Non-smoking rooms
  • Wi-Fi
  • Free parking
  • No pets allowed
  • Rooms/ Facilities for disabled
  • 24-hour security
  • Luggage storage
  • Lift
  • Smoke detectors
  • Fire extinguishers
  • Key card access

Guest Parking

  • Electric kettle

Services

  • Housekeeping

Business

  • Meeting/ Banquet facilities
  • Fax/Photocopying

Spa & Leisure

  • Outdoor swimming pool
  • Sun terrace

Room features

  • Air conditioning
  • Heating
  • Sitting area
  • Garden furniture
  • Dining table
  • Ironing facilities

Bathroom

  • Free toiletries

Self-catering

  • Electric kettle

Media

  • Flat-screen TV
  • AM/FM alarm clock

Room decor

  • Carpeted floor
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Emerald Hotel Location

13 Gladstone Road, Gisborne, New Zealand, 4010
Map view
13 Gladstone Road, Gisborne, New Zealand, 4010
Nearby
50 The Esplanade
Waka Voyagers Tairawhiti
1200 ft
Library
HB Williams Memorial Library
1200 ft
Restaurants
Just Thai
700 ft
2 Lowe Street
Harvest Hangout
400 ft
55 Gladstone Road
Ussco Bar & Bistro
1100 ft
16 Childers Rd
Friends
500 ft
61 Gladstone Road
The Dome Cinema & Bar
1200 ft
33 Childers Road Gisborne
Flagship Eatery
1000 ft
14 Childers Road
Zest Cafe
1100 ft
22 Peel Street
Lone Star
800 ft
60 Inner Harbour The Esplanade
Explore Gisborne
Gisborne Highlights
Top Attractions
Activities
Dining
Entertainment
Tairawhiti Museum
Tairawhiti Museum
15 minutes walking
Local history and culture displayed in engaging exhibits. Known for unique artifacts and seasonal free admission days.
Captain Cook Statue
14 minutes walking
A memorial to Captain Cook, offering scenic views of the coastline. Ideal for photography and a quick historical stop.
Gisborne City Vintage Railway
Gisborne City Vintage Railway
10 minutes walking
Historic railway experience offering rides and insights into local rail history. A family-friendly activity with memorabilia.
Waka Voyagers Tairawhiti
5 minutes walking
Canoeing adventures offering unique cultural experiences. Suitable for thrill-seekers with group bookings required.
Waikanae Beach
14 minutes walking
Relaxing beach ideal for sunbathing, swimming, and beach sports. Nearby cafes enhance enjoyment for families and solo visitors.
Just Thai
Just Thai
3 minutes walking
Authentic Thai cuisine in a casual setting. Signature dishes include Pad Thai, catering to vegetarian options.
Harvest Hangout
Harvest Hangout
2 minutes walking
Charming coffee shop offering fresh, local ingredients. Known for specialty brews and healthy snacks, perfect for a quick bite.
Ussco Bar & Bistro
Ussco Bar & Bistro
4 minutes walking
Modern dining with an expansive menu including seafood and steak. Known for its vibrant atmosphere and outdoor seating.
The Dome Cinema & Bar
The Dome Cinema & Bar
5 minutes walking
Cinema featuring both current blockbusters and indie films, along with a bar serving cocktails. Family-friendly and cozy.
HB Williams Memorial Library
HB Williams Memorial Library
5 minutes walking
Community hub offering resources, events, and a quiet ambiance. Perfect for solo travelers looking for a peaceful retreat.
Getting around
City Centre
Gisborne14 min  ·  3700 ft
Airports
Gisborne Airport (GIS)10 min  ·  3.9 mi
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Property information and rules
Check-in
from 14:00-22:00
Check-out
from 07:00-10:00
Guest Parking
Private parking is possible on site for free.
Internet
Wireless internet is available in for free.
Children & extra beds
There are no cots provided in a room. 
Pets
Pets are not allowed.
Year renovated:
2012
Number of floors:
4
Number of rooms:
46
Former name
Quality Hotel Emerald

Reviews and Ratings

Feedback about Emerald Hotel from previous guests about their experience.
Review score
Based on 387 verified reviews
7.1/10
Very good
64%
Recommend
Cleanliness
7.7/10
Comfort
7.9/10
Facilities
7.3/10
Free Wi-Fi
8.3/10
Location
8.9/10
Paid Wi-Fi
8.8/10
Staff
8.7/10
Value for money
7.6/10
Pros
Spacious rooms
River view
Private car park
City location
Cons
Tired decor
Dirty pool
Maintenance issues
Guest reviews
based on 540 reviews
7.4/10
No reviews yet on our siteUnfortunately, our guests have not yet left any reviews for this hotel, but you can read reviews from Booking.com.
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Questions of the users
About Emerald Hotel
Are guests allowed to smoke on the balcony that overlooks the pool?
12 November 2024
Yes, smoking is permitted on the balcony with a pool view.
Does the hotel offer any rooms equipped with a spa bath for two?
15 December 2024
While no rooms feature a spa bath for two, several rooms do have bath facilities. Additionally, a spa pool and swimming pool are available on the ground floor.
Are the two double beds provided in separate rooms, or will they be in the same area?
20 January 2025
The accommodation includes one double bed in the living room and another double bed in a separate bedroom.
Is there a service available for guests at the poolside?
7 February 2025
Yes, your room includes a balcony that faces the pool, but poolside service may vary. It's best to check with the front desk for specific offerings.
Will I need to present identification during the check-in process?
28 March 2025
Yes, a form of ID is required at the time of check-in.
Are off-street parking options available for guests?
14 April 2025
Yes, there is off-street parking, along with secured parking options.
What types of items can I find in the mini bar available in the rooms?
19 May 2025
Rooms are equipped with a mini bar that includes items such as pump water, Gisborne Gold beer, Brancott Merlot and Montana Sav Blanc wines, snacks, and soft drinks.
Does each room come with a private bathroom for guests?
30 June 2025
Yes, every room is furnished with a private toilet.
Are guests permitted to smoke on balconies that have a view of the river?
10 July 2025
Yes, smoking is allowed on the balcony with river views.
Is there an elevator in the hotel for guests needing accessibility?
21 August 2025
Yes, the hotel features elevator access for convenience.
Does the hotel have a gym available for guests to use?
5 September 2025
Yes, a small gym facility is available for guests.
What should guests do if they arrive at the hotel late at night?
30 October 2025
Instructions for late-night check-in will be provided, with a contact number available on the door.
Is a vaccination passport necessary for staying at the hotel?
12 November 2025
Yes, a vaccination passport is required for all guests during their stay.
Can I heat my food in the hotel, or are microwaves available?
25 December 2025
There are no microwaves in the rooms, but food can be heated using the kitchen facilities available.
Are there any conference or event facilities at the hotel?
3 January 2026
Yes, the hotel provides conference facilities suitable for various events and meetings.
What is the parking situation like if I have a larger vehicle such as a Ute with a trailer?
16 February 2026
The parking facility might be unsuitable for larger vehicles with trailers, as it is compact and has a height restriction.
Are laundry services available at the hotel for guests?
28 March 2026
Unfortunately, there are no laundry facilities available on-site, but options are available nearby.

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