Is there a laundry service available at the hotel, or can you recommend a nearby laundromat?
12 November 2024
Laundry service is not provided on-site, but nearby laundromats in the town center can be suggested for guests' convenience.
75 photos
Copal Tulum Hotel, Tulum
64US$
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Key details
About the Hotel
Aldea Zama Ixchel,
Tulum,
Mexico,
77760,
Quintana Roo
- Close to Las Palmas Beach
Great
8.4
4.7
3.4
Loved by Copal Tulum Hotel guests
"It's very private .... Because you feel like I'm the jungle and the pool is grate also the sky pool"
"The decor was calming & lots of plants & wood."
"Restaurants on property were a 10/10."
Accommodations and Amenities
Copal Tulum Hotel offers a range of accommodations designed for relaxation, featuring a
Dining Options
Dining at Copal Tulum Hotel provides a choice of unique culinary experiences with offerings like
Wellness Experience
The wellness center at Copal Tulum Hotel, known as
Local Experiences
Copal Tulum Hotel invites guests to explore meaningful local experiences, including
Sustainable Practices
The hotel emphasizes sustainability with its architecture and landscaping, ensuring minimal impact on the surrounding environment. The design intentionally honors the natural beauty of the Mayan landscape, exemplifying a commitment to preserving the local ecosystem. This practice extends to all dine-in options, prioritizing
Highlights
Location: Set in Tulum's lush jungle
Dining: Unique Japanese cuisine at KOKORO
Wellness: Holistic services at The Healing Spot
Experiences: Temazcal ceremonies and cenote explorations
Pools: Private pools and an infinity pool
“What stood out after my review? The blend of wellness focus with a vibrant local feel seems special. The rooftop infinity pool surely delivers those sunset views, and the focus on Mayan healing adds depth.”
View all
Select your room type
Copal Tulum Hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Premium Double Jungle Room Rooftop Private Pool Garden View 1 King Bed
2 persons
800 sq. feet
1 King-size bed
Garden view
Shower
Private pool
room details
Deluxe Double Jungle Room Terrace 1 King Bed
2 persons
485 sq. feet
1 King-size bed
Shower
Heating
room details
Deluxe Studio Jungle Terrace Garden View 1 King Bed & 1 King Sofa Bed
2 persons
810 sq. feet
1 King-size bed and 1 Sofa bed
Garden view
Shower
Coffee machine
room details
Luxury 1 Bedroom Jungle Apartment Terrace Garden View 2 Single Beds & 1 King Sofa Bed
2 persons
970 sq. feet
2 Single beds
Garden view
Shower
Coffee machine
room details
Show all roomsLess
Price and Room Availability Calendar
Check availability and prices for your dates now!
Facilities
Copal Tulum Hotel offers amenities for your comfortable stay and unforgettable experiences
General
- Wi-Fi
- Parking
- Safe deposit box
- VIP check-in/ -out
- Express check-in/ -out
- Concierge desk
- No pets allowed
- Security
- Luggage storage
- Lift
- Smoke detectors
- Electric vehicle charging station
- Fire extinguishers
- Key access
Sports & Fitness
- Fitness centre
- Diving
- Snorkelling
- Yoga class
Guest Parking
- Electric kettle
- Cookware/ Kitchen utensils
Services
- Paid airport shuttle
- Housekeeping
- Car hire
- Laundry
- Dry cleaning
- Tours/Ticket assistance
- Grocery shopping service
- Welcome drink
Dining
- Outdoor dining area
Children
- Cots
- Babysitting/Child services
Spa & Leisure
- Infinity pool
- Rooftop pool
- Sun loungers
- Sun terrace
- Spa & wellness centre
- Manicure
- Body scrub
- Facial
- Treatment room
- Back massage
- Head massage
- Full body massage
- Foot massage
- Open-air bath
- Pool with view
- Shallow end
Room features
- Air conditioning
- Sitting area
- Patio
- Garden furniture
- Tea and coffee facilities
- Dining table
- Ironing facilities
Bathroom
- Free toiletries
Self-catering
- Electric kettle
- Cookware/ Kitchen utensils
Media
- Flat-screen TV
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Copal Tulum Hotel Location
Aldea Zama Ixchel,
Tulum,
Mexico,
77760,
Quintana Roo
Map view
Aldea Zama Ixchel,
Tulum,
Mexico,
77760,
Quintana Roo
City landmarks
Beach
Tulum Archaeological Site
2.2
mi
Museum
Parque Nacional de Tulum
1.9
mi
Landmark
Las Pinturas
3500 ft
Landmark
MiNiAtUrE art Gallery
3300 ft
Landmark
Piramide del Pensamiento Positivo
3500 ft
Store
Mixik
3100 ft
Landmark
Tulum Underwater
1.1
mi
Landmark
Panna e Cioccolato
3200 ft
Gallery
Hernandez Gallery Tulum
3200 ft
Landmark
Dunosusa
2000 ft
Landmark
Pyramid of positive thinking
2200 ft
Landmark
Taiyari Consciousness & Healing Concept
2200 ft
Landmark
The Cave Eco-Tours
2200 ft
Landmark
Carlos
2300 ft
Landmark
Casita Xaman
1.0
mi
Landmark
Santa madre de Guadalupe
2400 ft
Landmark
Laguna Kaan Luum
1.1
mi
Landmark
Dive Tulum
2500 ft
Landmark
ProTec Advanced Training Facility
2500 ft
Landmark
Lilli's renta bike tulum Mexico
2600 ft
Park
Parque Dos Aguas
2600 ft
Landmark
Boheme Tulum
2700 ft
Landmark
Get Wet Dive Shop
2700 ft
Mall
Super Chedraui
1.1
mi
Landmark
Manzano's Expeditions
2800 ft
Landmark
Parque Dos Ojos
1.5
mi
Gallery
La Hoja Verde
2900 ft
Landmark
Terreno Expoferia
4200 ft
Public Building
Casa de la Cultura
4800 ft
Landmark
Dos Aguas Park
1.0
mi
Nearby
Pyramid of positive thinking
1600 ft
Restaurants
Norita Tulum
1100 ft
Nak Be
Cafe Galeria Tulum
1600 ft
Itzamna 127 Aldea Zama
Ki'Kil
1600 ft
Mza 26 Calle Itzamna Inside the Hotel Naay
The Pitted Date Vegan Restaurant
2000 ft
Condominio Maestro
Totem Restaurant & Jazz Lounge
2500 ft
Condominio Quinto Sol
La Colifata
2200 ft
MZ26 Lote 96
Restaurante Bejuco
2300 ft
Mza 26 Calle Itzamna Lot B88 Aldea Zama Mza 26
Safari Comedor Zama
2300 ft
Calle Itzamna Manzana 26 Lote 13
Los Fabulosos Tacos Tulum
4300 ft
Avenida Tulum Esquina Beta Sur
El Quinto Sol Tulum
3500 ft
Calle Centauro Local 3 Esquina con avenida principal
El Vegetariano Mar y Tierra
4000 ft
Calle Sol Oriente 25 Between Centauro Sur & Orion Sur
Explore Tulum
Local Highlights
Tulum Archaeological Site
10-minute drive
An ancient Mayan city featuring well-preserved ruins overlooking the Caribbean Sea, known for stunning views and historical significance.
Parque Nacional de Tulum
10-minute drive
A coastal national park protecting Tulum's jungles and beaches, perfect for hiking and wildlife spotting in a natural paradise.
Laguna Kaan Luum
4-minute drive
A beautiful lagoon with jade-colored waters, ideal for swimming, relaxation, and a peaceful escape in nature.
Las Pinturas
25 minutes walking
A collection of ancient Mayan murals showcasing unique artistry and history, located in a scenic area perfect for leisurely exploration.
Norita Tulum
4-minute walk
A cozy eatery specializing in fresh, locally sourced dishes with vegetarian and gluten-free options available.
Cafe Galeria Tulum
6-minute walk
A charming café and gallery combining art and culinary delights, known for its artisanal coffee and homemade pastries.
The Pitted Date Vegan Restaurant
7-minute walk
A vegan restaurant focused on sustainability, offering a diverse menu made from fresh, local ingredients with a cozy ambiance.
Totem Restaurant & Jazz Lounge
9-minute walk
A vibrant jazz lounge combining live music with delicious cuisine, known for its creative cocktails and lively atmosphere.
Getting around
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Property information and rules
Check-in
from 15:00-23:59
Check-out
from 01:00-12:00
Guest Parking
Private parking is possible on site for free.
Internet
Wireless internet is available in for free.
Breakfast
The hotel offers a full breakfast at the price of MXN 360 per person per day.
Pets
Pets are not allowed.
Number of rooms:
86
Reviews and Ratings
Feedback about Copal Tulum Hotel from previous guests about their experience.
Show moreShow less
Pros
Helpful staff
Beautiful hotel
Big rooms
Excellent service
Cons
Dirty sheets
Dark street
Guest reviewsbased on 1139 reviews
Jeremy from United Kingdom
Single
Deluxe Double Jungle Room Terrace 1 King Bed
5 nights in November 2025
|
Reviewed:January 21, 2026
9/10
Jungle Stay Highlights
positive staffinfinity poolbike rentals
The staff showed Positivity and professionalism. The infinity pool overlooked the treEtops which i found calming. I also used the bike rentals during a five-day period.
0 Helpful
logan from canada
Couple
deluxe double jungle room terrace 1 king bed
4 nights in November 2025
|
Reviewed:January 05, 2026
8.7/10
excellent stay amidst the jungle
comfortable roomcute staffsushi restaurant
i found the hotel quite beautiful, especially the large, comfortable rooms. the staff were cute, providing good service. the on-site sushi restaurant offered a wonderful dining experience. room service was another highlight. i found the staff really nice and accommodating.
Service
9/10
The concierge provided very helpful service in finding information. the staff exhibited attentiveness. I really appreciated their help. it was a detail i will remember.
Rooms
9/10
the apartment i stayed in featured a terrace and two balconies. the rooms were generally well maintained. it was much bigger than expected. i found the rooms luxurious. a pleasant and functional space.
Location
8/10
the location is fairly close to the high street. i was able to reach it with a short walk. i found that restaurants were within easy reach. a taxi ride to the beach area was also quite short.
0 Helpful
|
Mia from Germany
Single
deluxe double jungle room terrace 1 king bed
3 nights in November 2025
|
Reviewed:December 20, 2025
7/10
helpful staffexcellent recommendationscourteous servicebusy streetloud noiseunfriendly walkway
the staff were helpful. max provided excellent recommendations that enhanced my stay. claudio was consistently courteous and attentive (i really appreciated that).
my room was beside a busy street, i could hear loud radio sounds from the taxi stand. i couldn't open the blinds because people could see into the room from the street. the walkway was not senior friendly.
0 Helpful
peter from united kingdom
Single
deluxe double jungle room terrace 1 king bed
4 nights in November 2025
|
Reviewed:December 19, 2025
8.7/10
amazing jungle stay!
helpful staffgreat foodspacious room
ivy and max from guest services helped a lot with our stay. the food was good and the service was great too. our room was big. i wish i had time for the pool.
The street next to our room was busy. i could hear the taxis. It was loud.
Service
9/10
The guest service team seemed attentive. Ivy and max provided useful directions for my stay. the staff worked efficiently to meet my requirements and addressed any problems fast. they looked professional and helpful.
Dining
8/10
The hotel features two on-site restaurants providing a range of eating options. i found the food to be well-prepared, and presented well. The dining staff provided quick service. breakfast had various choices.
Facilities
9/10
the hotel includes a main pool in the center encircled by trees. there were extra services accessible such as morning yoga. bikes are for rent. the hotel also had massage services.
0 Helpful
|
Sawyer from United States
Single
deluxe studio jungle terrace garden view 1 king bed & 1 king sofa bed
5 nights in August 2025
|
Reviewed:November 16, 2025
9/10
spacious roomverdant hallway
The spacious room included a living room and a bedroom. hallways around the hotel were verdant. It was like an oasis.
the location wasn't ideal, since the hotel wasn't at the beach.
0 Helpful
Questions of the users
About Copal Tulum Hotel
What is the best way to arrange transportation from the airport to the hotel?
5 December 2024
Transportation can be arranged through local companies that specialize in pickups from the airport. Feel free to ask for specific recommendations.
Are the nearby beach and restaurants within walking distance from the hotel?
15 January 2025
The beach is not within walking distance, but a private shuttle service can be arranged. Several restaurants are in close proximity and are easily accessible by foot.
Does the hotel have a swimming pool available for guests?
20 February 2025
Yes, there is a pool on the premises, specifically designed to provide relaxation and enjoyment amid the lush jungle surroundings.
Is transportation available to local attractions or excursions?
28 March 2025
A transportation service is available for an additional fee, and the hotel can assist in booking excursions and tours to explore local attractions.
What type of dining options can guests expect during their stay?
1 April 2025
The hotel features a restaurant offering traditional Mexican cuisine during the day and Japanese cuisine in the evenings, using fresh and sustainably sourced ingredients.
Are there any wellness programs or treatments offered at the hotel?
10 May 2025
Yes, the Healing Spot wellness center provides a variety of therapeutic experiences and treatments aimed at enhancing well-being and relaxation.
Is Wi-Fi available for guests, and is the signal strong enough for work-related tasks?
15 June 2025
Complimentary high-speed Wi-Fi is available throughout the property, ensuring a reliable connection suitable for remote work.
Are there options for vegan and gluten-free dining at the hotel?
22 July 2025
The hotel's restaurant proudly offers a variety of vegan and gluten-free options to cater to diverse dietary preferences.
What amenities and services are available for guests during their stay?
30 August 2025
Guests can enjoy amenities such as pools, a fitness center, wellness services, and dining options featuring both local and international cuisine.Next best alternative
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