Is there a laundry service available at the hotel, or can you recommend a nearby laundromat?
12 November 2024
Laundry service is not provided on-site, but nearby laundromats in the town center can be suggested for guests' convenience. 75 photos
Copal Tulum Hotel, Tulum
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Key details
About the Hotel
Aldea Zama Ixchel, Tulum, 77760,
- Close to Las Palmas Beach
Great
8.4
4.7
3.4
Boutique Luxury Inn in Tulum's Lush Jungle
Accommodations and Amenities
Copal Tulum Hotel offers a range of accommodations designed for relaxation, featuring a
Dining Options
Dining at Copal Tulum Hotel provides a choice of unique culinary experiences with offerings like
Wellness Experience
The wellness center at Copal Tulum Hotel, known as
Local Experiences
Copal Tulum Hotel invites guests to explore meaningful local experiences, including
Sustainable Practices
The hotel emphasizes sustainability with its architecture and landscaping, ensuring minimal impact on the surrounding environment. The design intentionally honors the natural beauty of the Mayan landscape, exemplifying a commitment to preserving the local ecosystem. This practice extends to all dine-in options, prioritizing
Highlights
Location: Set in Tulum's lush jungle
Dining: Unique Japanese cuisine at KOKORO
Wellness: Holistic services at The Healing Spot
Experiences: Temazcal ceremonies and cenote explorations
Pools: Private pools and an infinity pool
“What stood out after my review? The blend of wellness focus with a vibrant local feel seems special. The rooftop infinity pool surely delivers those sunset views, and the focus on Mayan healing adds depth.”
Select your room type
Copal Tulum Hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
- Premium Double Jungle Room Rooftop Private Pool Garden View 1 King Bed2 persons74 sq. feet1 King-size bedAir conditioningBalconyroom details
- Deluxe Double Jungle Room Terrace 1 King Bed2 persons45 sq. feet1 King-size bedAir conditioningHeatingroom details
- Deluxe Studio Jungle Terrace Garden View 1 King Bed & 1 King Sofa Bed2 persons75 sq. feet1 King-size bed and 1 Sofa bedAir conditioningHeatingroom details
Show all rooms
Price and Room Availability Calendar
Check availability and prices for your dates now!
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Check-in/ Check-out
Facilities
Copal Tulum Hotel offers amenities for your comfortable stay and unforgettable experiences
General
- Wi-Fi
- Parking
- Safe deposit box
- VIP check-in/ -out
- Express check-in/ -out
- Concierge desk
- No pets allowed
- Security
- Luggage storage
- Lift
- Smoke detectors
- Electric vehicle charging station
- Fire extinguishers
- Key access
Sports & Fitness
- Fitness centre
- Diving
- Snorkelling
- Yoga class
Guest Parking
- Electric kettle
- Cookware/ Kitchen utensils
Services
- Paid airport shuttle
- Housekeeping
- Car hire
- Laundry
- Dry cleaning
- Tours/Ticket assistance
- Grocery shopping service
- Welcome drink
Dining
- Outdoor dining area
Children
- Cots
- Babysitting/Child services
Spa & Leisure
- Infinity pool
- Rooftop pool
- Sun loungers
- Sun terrace
- Spa & wellness centre
- Manicure
- Body scrub
- Facial
- Treatment room
- Back massage
- Head massage
- Full body massage
- Foot massage
- Open-air bath
- Pool with view
- Shallow end
Room features
- Air conditioning
- Sitting area
- Patio
- Garden furniture
- Tea and coffee facilities
- Dining table
- Ironing facilities
Bathroom
- Free toiletries
Self-catering
- Electric kettle
- Cookware/ Kitchen utensils
Media
- Flat-screen TV
Show more
Copal Tulum Hotel Location
Aldea Zama Ixchel, Tulum, 77760,
Explore Tulum
Local Highlights
Tulum Archaeological Site
10-minute drive
An ancient Mayan city featuring well-preserved ruins overlooking the Caribbean Sea, known for stunning views and historical significance.
Parque Nacional de Tulum
10-minute drive
A coastal national park protecting Tulum's jungles and beaches, perfect for hiking and wildlife spotting in a natural paradise.
Laguna Kaan Luum
4-minute drive
A beautiful lagoon with jade-colored waters, ideal for swimming, relaxation, and a peaceful escape in nature.
Las Pinturas
25 minutes walking
A collection of ancient Mayan murals showcasing unique artistry and history, located in a scenic area perfect for leisurely exploration.
Cenote Zacil-Ha
25-minute drive
A famous cenote offering swimming, snorkeling, and tranquility in natural surroundings, with rental services available on-site.
Yoga Retreats
15-minute drive
Numerous yoga studios and retreats nearby for relaxation and wellness, catering to all levels and often set in tranquil settings.
Tulum Monkey Sanctuary
28-minute walk
An educational sanctuary focusing on local wildlife conservation, offering guided tours to learn about species and their habitats.
Norita Tulum
4-minute walk
A cozy eatery specializing in fresh, locally sourced dishes with vegetarian and gluten-free options available.
Cafe Galeria Tulum
6-minute walk
A charming café and gallery combining art and culinary delights, known for its artisanal coffee and homemade pastries.
The Pitted Date Vegan Restaurant
7-minute walk
A vegan restaurant focused on sustainability, offering a diverse menu made from fresh, local ingredients with a cozy ambiance.
Totem Restaurant & Jazz Lounge
9-minute walk
A vibrant jazz lounge combining live music with delicious cuisine, known for its creative cocktails and lively atmosphere.
Casa de la Cultura
10-minute drive
A cultural center hosting workshops, performances, and exhibitions, offering a taste of local arts and traditions.
Bandito's Tulum
6-minute drive
A lively bar and restaurant with a casual vibe, known for its weekly events, including trivia and live music, perfect for all ages.
Getting around
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Property information and rules
Check-in
from 15:00-23:59
Check-out
from 01:00-12:00
Guest Parking
Private parking is possible on site for free.
Internet
Wireless internet is available in the entire hotel for free.
Breakfast
The hotel offers a full breakfast at the price of MXN 360.0 per person.
Pets
Pets are not allowed.
Number of rooms:
86
Reviews and Ratings
Feedback about Copal Tulum Hotel from previous guests about their experience.
Show moreShow less
Pros
Helpful staff
Beautiful hotel
Big rooms
Excellent service
Cons
Dirty sheets
Dark street
Guest reviewsbased on 1204 reviews
Jeremy from United Kingdom
Single
Deluxe Double Jungle Room Terrace 1 King Bed
5 nights in November 2025
|
Reviewed: January 21, 2026
9/10
Jungle Stay Highlights
positive staff infinity pool bike rentals
The staff showed Positivity and professionalism. The infinity pool overlooked the treEtops which i found calming. I also used the bike rentals during a five-day period.
0 Helpful
logan from canada
Couple
deluxe double jungle room terrace 1 king bed
4 nights in November 2025
|
Reviewed: January 05, 2026
8.7/10
excellent stay amidst the jungle
comfortable room cute staff sushi restaurant
i found the hotel quite beautiful, especially the large, comfortable rooms. the staff were cute, providing good service. the on-site sushi restaurant offered a wonderful dining experience. room service was another highlight. i found the staff really nice and accommodating.
Service
9/10
The concierge provided very helpful service in finding information. the staff exhibited attentiveness. I really appreciated their help. it was a detail i will remember.
Rooms
9/10
the apartment i stayed in featured a terrace and two balconies. the rooms were generally well maintained. it was much bigger than expected. i found the rooms luxurious. a pleasant and functional space.
Location
8/10
the location is fairly close to the high street. i was able to reach it with a short walk. i found that restaurants were within easy reach. a taxi ride to the beach area was also quite short.
0 Helpful
|
Mia from Germany
Single
deluxe double jungle room terrace 1 king bed
3 nights in November 2025
|
Reviewed: December 20, 2025
7/10
helpful staff excellent recommendations courteous service busy street loud noise unfriendly walkway
the staff were helpful. max provided excellent recommendations that enhanced my stay. claudio was consistently courteous and attentive (i really appreciated that).
my room was beside a busy street, i could hear loud radio sounds from the taxi stand. i couldn't open the blinds because people could see into the room from the street. the walkway was not senior friendly.
0 Helpful
peter from united kingdom
Single
deluxe double jungle room terrace 1 king bed
4 nights in November 2025
|
Reviewed: December 19, 2025
8.7/10
amazing jungle stay!
helpful staff great food spacious room
ivy and max from guest services helped a lot with our stay. the food was good and the service was great too. our room was big. i wish i had time for the pool.
The street next to our room was busy. i could hear the taxis. It was loud.
Service
9/10
The guest service team seemed attentive. Ivy and max provided useful directions for my stay. the staff worked efficiently to meet my requirements and addressed any problems fast. they looked professional and helpful.
Dining
8/10
The hotel features two on-site restaurants providing a range of eating options. i found the food to be well-prepared, and presented well. The dining staff provided quick service. breakfast had various choices.
Facilities
9/10
the hotel includes a main pool in the center encircled by trees. there were extra services accessible such as morning yoga. bikes are for rent. the hotel also had massage services.
0 Helpful
|
Sawyer from United States
Single
deluxe studio jungle terrace garden view 1 king bed & 1 king sofa bed
5 nights in August 2025
|
Reviewed: November 16, 2025
9/10
spacious room verdant hallway
The spacious room included a living room and a bedroom. hallways around the hotel were verdant. It was like an oasis.
the location wasn't ideal, since the hotel wasn't at the beach.
0 Helpful
Show more reviews
Questions of the users
About Copal Tulum Hotel
What is the best way to arrange transportation from the airport to the hotel?
5 December 2024
Transportation can be arranged through local companies that specialize in pickups from the airport. Feel free to ask for specific recommendations. Are the nearby beach and restaurants within walking distance from the hotel?
15 January 2025
The beach is not within walking distance, but a private shuttle service can be arranged. Several restaurants are in close proximity and are easily accessible by foot. Does the hotel have a swimming pool available for guests?
20 February 2025
Yes, there is a pool on the premises, specifically designed to provide relaxation and enjoyment amid the lush jungle surroundings. Is transportation available to local attractions or excursions?
28 March 2025
A transportation service is available for an additional fee, and the hotel can assist in booking excursions and tours to explore local attractions. What type of dining options can guests expect during their stay?
1 April 2025
The hotel features a restaurant offering traditional Mexican cuisine during the day and Japanese cuisine in the evenings, using fresh and sustainably sourced ingredients. Are there any wellness programs or treatments offered at the hotel?
10 May 2025
Yes, the Healing Spot wellness center provides a variety of therapeutic experiences and treatments aimed at enhancing well-being and relaxation. Is Wi-Fi available for guests, and is the signal strong enough for work-related tasks?
15 June 2025
Complimentary high-speed Wi-Fi is available throughout the property, ensuring a reliable connection suitable for remote work. Are there options for vegan and gluten-free dining at the hotel?
22 July 2025
The hotel's restaurant proudly offers a variety of vegan and gluten-free options to cater to diverse dietary preferences. What amenities and services are available for guests during their stay?
30 August 2025
Guests can enjoy amenities such as pools, a fitness center, wellness services, and dining options featuring both local and international cuisine.Next best alternative
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