Cleveland Marriott Downtown At Key Tower, Cleveland ➤ Reviews, Rooms & Prices 2025

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Key details

About the Hotel

1360 West Mall Drive, Cleveland, Ohio, United States, 44114

Steps from the Cleveland Convention Center

Perfect

8.3

9.0

/10

4.3

4.0

Loved by guests

Excellent location
Beautiful lobby
Clean room
Amazing staff

"Love the view, and the easy access to downtown places."

Stephanie from United States

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"The view from our room to the city alongside Lake Erie was phenomenal and the staff provided excellent customer service."

Mary R from United States

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"Close to the water and attractions."

Martin from United States

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Rooms and Suites

Cleveland Marriott Downtown at Key Tower has 400 rooms with premium bedding, pillow menus, laptop-compatible safes, and air conditioning. Rooms provide flat-screen cable TVs and marble bathrooms with rainfall shower heads. Options include rooms with views of Lake Erie. Some rooms include a small refrigerator and a coffee maker. Suites feature a living room, a separate bedroom, and a bathroom with complimentary toiletries. Select suites provide access to the Concierge lounge, which offers complimentary breakfast and afternoon hors d'oeuvres (closed on weekends).

Dining Options

The hotel offers three onsite dining options. Il Venetian is an upscale, modern Italian restaurant that features handmade pastas, risotto, fresh fish, and meat. Greatroom offers American cuisine and inventive cocktails. Public Square Pantry provides casual bites for breakfast, lunch, and dinner. Marble Room Sushi offers lunch with sushi and poke bowls. Guests can enjoy inventive cocktails and American fare at the seasonal outdoor Pavilion at The Greatroom. Lavazza Coffee and chef-driven edible creations are available at Savour Coffee and Creations, located in the Key Tower Lobby, open Monday through Friday for breakfast and lunch. The M Club serves breakfast and hors d'oeuvres on select days for Platinum, Titanium, and Ambassador Elite Marriott Bonvoy guests; other guests can pay to access it.

Leisure and Wellness

The Spa at Ascend offers massages, body treatments, and facials. A fitness center has an indoor pool, a spa tub, a sauna, and treadmills with built-in flat-screen TVs. Innovative Mind Body programs, private trainers, nutritional coaches, and group classes are available at Ascend Fitness. Armando's Barbershop provides traditional barbering services in a modern setting.

Location and Transport

Located in downtown Cleveland, Cleveland Marriott Downtown at Key Tower is across the street from the Cleveland Convention Center. It is near Lake Erie, the Rock and Roll Hall of Fame, Rocket Mortgage FieldHouse, Great Lakes Science Center, and FirstEnergy Stadium. Progressive Field is within walking distance. Tower City - Public Square is 250 meters away. The hotel is near FirstEnergy Stadium (1 km), West Side Market (2 km), Cleveland Public Square (0.5 km), Detroit-Superior Bridge (1 km), Great Lakes Science Center (1 km), Greater Cleveland Aquarium (2 km), Progressive Field (1.5 km) and Hope Memorial Bridge (1.5 km). Amtrak and RTA train stations are also accessible from the hotel.

Hotel Services

Cleveland Marriott Downtown at Key Tower provides complimentary wireless Internet access, concierge services, a grocery/convenience store, a fire pit, and gift shops/newsstands. There are meeting rooms and a business center. Valet parking is available for $48.00 USD per night with in-out privileges. Other amenities include elevators, room service, a fitness center, and a 24-hour front desk. The property also provides a library, mobile key access, digital check-in and wake-up calls, and daily housekeeping. Accessible hotel features include elevators, service animals are welcome, and valet parking for vehicles outfitted for drivers in wheelchairs. There are accessible areas with accessible routes from public entrance to the on-site fitness center, main entrance and meeting spaces and on-site restaurants.

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Highlights from guests

Sports & FitnessGreat gym!

The gym is open all day, everyday. The equipment is well maintained. It was fabulous, very convenient and easy to use.

Kevin from Canada

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DiningParm Perfection

The onsite restaurant's chicken parm is incredible. The breakfast buffet had many options to start the day right.

Olivia from Australia

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Room FeaturesSpectacular Views

Corner rooms offer great city and lake views. Blackout curtains kept the morning sun out of our spacious room.

Isabelle from France

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Guest ParkingEasy Access

Valet parking was fast and made coming and going easy. The garage is located on a dark street under the hotel.

George from United Kingdom

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

One-Bedroom Governor Queen Suite Sofa Bed

2 persons

22 m²

1 King-size bed

Heating

room details

One-Bedroom Presidential King Suite Top Floor

2 persons

22 m²

1 King-size bed

Coffee machine

Heating

room details

King Room

2 persons

22 m²

1 King-size bed

Shower

Coffee machine

room details

Corner King Room

2 persons

22 m²

1 King-size bed

Shower

Coffee machine

room details

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Price and Room Availability Calendar

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Getting around

A list of all available modes of transport

City Centre

Cleveland300 m

Airports

Burke Lakefront (BKL) 2.5 km

Cleveland Hopkins International (CLE) 22.3 km

Underground

Tower City-Public Square500 m

Bus

Bus stop100 m

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

General

No smoking on site
Paid Wi-Fi
On-site car park
Handicap parking
Safe deposit box
24-hour reception
Express check-in/ -out
Pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Luggage storage
Locker room
Allergy-free rooms
Lift
ATM/Cash machine
Barber shop
Coffee shop
Fireplace
Smoke detectors
Fire extinguishers
Key card access
Key access

Sports & Fitness

Fitness centre
Skiing
Hiking
Horseback riding
Cycling
Bowling

Services

Valet parking
Room service
Car hire
Dry cleaning
Tours/Ticket assistance
Shops/Commercial services
Welcome drink

Dining

In-room breakfast
Restaurant
Snack bar
Bar/ Lounge area

Business

Meeting/ Banquet facilities
Fax/Photocopying

Children

Cots
Children's menu

Facilities for people with disabilities

Toilet for disabled
Bathroom for disabled

Spa & Leisure

Live entertainment
Leisure/ TV room
Spa & wellness centre
Pedicure
Manicure
Waxing
Body scrub
Facial
Treatment room
Body wraps
Back massage
Head massage
Full body massage
Foot massage
Make up services

Room features

Air conditioning
Heating
Sitting area
Garden furniture
Tea and coffee facilities
Ironing facilities

Bathroom

Free toiletries
Sink

Media

Flat-screen TV
AM/FM alarm clock

Room decor

Carpeted floor

Dining Onsite

Cleveland Marriott Downtown At Key Tower boasts a delightful selection of dining options that celebrate a blend of local and international flavors. Guests can indulge in comforting American classics or savor exquisite Italian dishes, all within inviting atmospheres that enhance every meal.

Cleveland Marriott Downtown At Key Tower Hotel Restaurant photo

Greatroom

American

Ambiance

A modern and relaxing environment perfect for unwinding or gathering with friends.

Key Offerings

Signature dishes include hearty American breakfast favorites like scrambled eggs, bacon, and hash browns, alongside inventive cocktails for a lively dining experience.

Reservation

Open for breakfast, lunch, and dinner; hours vary.

Il Venetian

Italian

Ambiance

Charming and elegant, Il Venetian offers a warm Italian-inspired setting ideal for both leisurely meals and special occasions.

Key Offerings

Highlights include brunch and dinner options featuring authentic Italian pasta and seasonal dishes, creating a comforting dining atmosphere.

Reservation

Recommended

Open for brunch, lunch, and dinner; Monday to Thursday 11:30 AM - 10:00 PM, Friday and Saturday until 11:00 PM.

Marble Room Sushi

Asian

Ambiance

A modern sushi bar with a sleek design, creating a relaxed atmosphere for casual dining or gatherings.

Key Offerings

Enjoy a selection of fresh sushi rolls and Asian-inspired dishes, perfect for brunch or lunch with friends or family.

Reservation

Open for brunch and lunch; daily from 11:00 AM - 2:00 PM.

Location

1360 West Mall Drive, Cleveland, Ohio, United States, 44114

Map view

1360 West Mall Drive, Cleveland, Ohio, United States, 44114

City landmarks

Museum

Rock & Roll Hall of Fame

1.1 km

Landmark

Quicken Loans Arena

820 m

Landmark

Hope Memorial Bridge

1.4 km

Landmark

USS Cod Submarine Memorial

1.1 km

Stadium

Progressive Field

1.3 km

Market

West Side Market

2.1 km

Museum

Great Lakes Science Center

1.3 km

Landmark

FirstEnergy Stadium

910 m

Landmark

Detroit-Superior Bridge

1.1 km

Aquarium

Greater Cleveland Aquarium

2.2 km

Store

Heinen's of Downtown Cleveland

850 m

Landmark

Rocket Mortgage FieldHouse

660 m

Landmark

The Flats

970 m

Museum

International Women's Air & Space Museum

1.2 km

Nearby

Mall

The Arcade Cleveland

460 m

Mall

Tower City Center

580 m

Event hall

Cleveland Convention Center

300 m

Mall

Cleveland Public Square

300 m

Monument

Soldiers' and Sailors' Monument

310 m

Long Beach

East 4th Street

410 m

Cleveland

Warehouse District

520 m

Church

Old Stone Church

160 m

Casino

JACK Cleveland Casino

550 m

1455 E 6th St

Federal Reserve Bank of Cleveland

270 m

East 9th Street and Lakeside Avenue

Free Stamp

600 m

Church

The Cathedral of Saint John the Evangelist

470 m

50 Public Sq Downtown

Terminal Tower

370 m

Library

Cleveland Public Library

190 m

Park

Cleveland Mall

300 m

Cleveland

Gateway District

230 m

Restaurants

Greatroom

20 m

1360 West Mall Drive

Bar 32

300 m

100 Lakeside Ave E Floor 32

Takoyaki Japanese

330 m

172 Old Mouse Creek Rd NW

Pura Vida by Brandt

320 m

170 Euclid Ave

ReBol

400 m

101 W Superior Ave Public Square

Mabel's BBQ

570 m

2040 E 4th St

Desi 101

430 m

2013 Ontario St

Au Bon Pain

430 m

600 Superior Ave E Lbby 2

The Corner Alley

480 m

402 Euclid Ave Corner of Euclid and East 4th St.

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Property information and rules

Check-in

from 16:00-23:59

Check-out

from 06:00-11:00

Guest Parking

Private parking is possible on site at USD 40 per day.

Internet

is available in for additional charge.

Breakfast

A full breakfast is served at the price of US$35 per person per day.

Children & extra beds

Maximum capacity of extra beds in a room is 1.

Pets

Pets are allowed on request.

Number of floors:

Number of rooms:

459

Former name

Marriott Cleveland Downtown at Key Center

Questions of the users

About Cleveland Marriott Downtown At Key Tower

Is a deposit required when checking in at the hotel?

05 December 2023

Yes, there is a security hold of $50 per night at check-in. Looking forward to hosting your stay!

Can couples enjoy a massage together at the hotel spa? How can they make a reservation?

12 January 2024

Certainly! The spa offers a signature couples massage, featuring side-by-side treatments in a couples room. Reservations can be made directly with the spa. Current prices are $240 for 50 minutes and $320 for 80 minutes, subject to change.

What is the cost of parking during a weekend stay?

15 March 2024

Weekend parking is available for $10 per night.

Are there hot tubs available at this hotel?

22 April 2024

Unfortunately, there are no hot tubs on the premises.

Are there any special suites available for honeymooners or anniversaries, and can discounts be applied for veterans?

18 February 2024

To inquire about available honeymoon or anniversary suites, it is recommended to contact the Marriott reservation team directly. Discounts for military veterans, AARP, and AAA rates can sometimes be applied.

Will guests have a view of Public Square from their room?

30 January 2024

Yes, depending on availability, some city view rooms may include a view of Public Square.

Is in-room dining available at the hotel?

25 November 2023

Yes, in-room dining options are offered through the Great Room restaurant, serving breakfast, lunch, and dinner. You can place an order by contacting the restaurant directly or calling the front desk.

Is there an on-site spa offering massage services?

19 March 2024

Yes, there is a spa on the property called Ascend, providing a variety of massage services.

What are the smoking policies at the hotel?

27 April 2024

The hotel enforces a strict non-smoking policy indoors, but smoking is permitted in designated outdoor areas.

How far is the hotel from the Rock and Roll Hall of Fame?

10 February 2024

It is approximately a 1.2-kilometer walk to the Rock and Roll Hall of Fame, which typically takes around 15 minutes.

What are the dining options available on Sundays at the hotel?

14 December 2023

The Great Room restaurant is open all day on Sunday for breakfast, lunch, and dinner, while the lounge operates 24 hours on Sundays with breakfast service from 9:00 AM to 10:30 AM.