Citybay Palace Ha Long Hotel, Ha Long ➤ Reviews, Rooms & Prices 2026

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Key details

About the Hotel

156 Le Thanh Tong Str Bach Dang Ha Long Quang Ninh, Ha Long, Vietnam

Close to Long Tien Pagoda

Great

8.4

8.8

/10

4.1

Loved by Citybay Palace Ha Long Hotel guests

Well-furnished hotel
Top deck
Bay area views
Huge variety

"I especially liked that the rooms were large with a view of the sea."

Anonymous from Vietnam

"The pool, though not huge, was refreshing and a great place to cool down after a day of exploring."

Darryl from United Kingdom

"The location is excellent, with easy access to the beach and nearby attractions."

Anonymous

Amenities

Citybay Palace Ha Long Hotel offers a diverse range of amenities, including a full-service spa called Citybay Spa, where guests can enjoy various wellness treatments and massages. The hotel features a state-of-the-art fitness center equipped with modern workout machines, providing a comprehensive space for exercise routines. Guests can relax by the outdoor swimming pool, which is also complemented by a lounge area.

Rooms

The hotel offers 200 spacious rooms and suites, all equipped with private balconies that provide stunning views of Ha Long Bay. Each room includes amenities such as flat-screen TVs, minibars, and premium bedding to enhance guest comfort. VIP suites feature additional living space and are designed with a focus on providing a luxurious experience.

Dining

Citybay Palace Ha Long Hotel houses an on-site restaurant, the Marina Restaurant, which serves a variety of international and local dishes made from fresh, local ingredients. A coffee shop is available for those looking to enjoy snacks and beverages throughout the day. The hotel also offers room service, allowing guests to dine privately in their accommodations.

Location

Located within close proximity to major attractions, Citybay Palace Ha Long Hotel makes it easy for guests to explore Ha Long Bay and its surrounding areas. The hotel is a short drive from various landmarks such as the Sun World Ha Long Park and the iconic Ti Top Island. Shuttle services to nearby locations are available to enhance guest convenience.

Business Facilities

The hotel features well-equipped meeting rooms suitable for corporate events and conferences, accommodating a variety of group sizes. High-speed internet access is available in the business center, ensuring guests can stay connected during their stay. Professional staff assist with event planning and execution to provide seamless service.

Highlights

Wellness: Citybay Spa with various treatments .

Dining: Marina Restaurant with international dishes .

Rooms: 200 spacious rooms with private balconies .

Business: Meeting rooms for corporate events .

“This hotel has a strategic location in Hon Gai, near the market and with some incredible views. I think that its rooftop terrace and accessible fitness center make it a balanced option for leisure and wellness. The inclusive breakfast and available airport transportation are smart additions to a comfortable stay.”

James DavidEditor-in-Chief at Tohotel

Location: Great

8.6/10Review score

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Highlights from guests

Room FeaturesBalcony Bliss

Our room included a spacious balcony with comfortable seating and stunning bay views, a perfect place to relax.

David from Australia

Review on

BathroomRainfall Refresh

The bathroom featured a luxurious rainfall shower and premium toiletries, enhancing the spa-like experience.

Mei from China

Review on

DiningBreakfast Bounty

The breakfast buffet was extensive, offering a wide array of both local and international dishes, a great start to the day.

Hans from Netherlands

Review on

Guest ParkingEasy Parking

Ample on-site parking was available, making arrival and departure hassle-free. Very convenient for drivers.

Rajesh from India

Review on

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Select your room type

Citybay Palace Ha Long Hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Deluxe Double Room Bath

2 persons

305 sq. feet

1 King-size bed

Shower

Heating

room details

Superior Double or Twin Room City View

2 persons

280 sq. feet

1 King-size bed

Shower

Heating

room details

Deluxe Triple Room City View

2 persons

315 sq. feet

1 King-size bed

Shower

Heating

room details

Deluxe Double or Twin Room Sea View

2 persons

280 sq. feet

2 Single beds

Shower

Heating

room details

Click button to see more rooms

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Price and Room Availability Calendar

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Facilities

Citybay Palace Ha Long Hotel offers amenities for your comfortable stay and unforgettable experiences

Facilities: Great

8.1/10Review score

General

No smoking on site
Wi-Fi
Free parking
Safe deposit box
24-hour reception
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
24-hour security
Luggage storage
Locker room
Lift
ATM/Cash machine
Barber shop
Smoke detectors
Fire extinguishers

Sports & Fitness

Fitness centre
Golf course

Guest Parking

Electric kettle

Services

Paid airport shuttle
Room service
Laundry
Dry cleaning
Tours/Ticket assistance

Dining

In-room breakfast
Restaurant
Snack bar
Bar/ Lounge area

Business

Meeting/ Banquet facilities
Fax/Photocopying

Children

Baby pushchair
Children's buffet

Room features

Air conditioning
Heating
Mini-bar
Sitting area
Terrace
Dining table
Ironing facilities

Bathroom

Free toiletries
Sink

Self-catering

Electric kettle

Media

Flat-screen TV
AM/FM alarm clock

Room decor

Parquet floor

Dining Onsite

Citybay Palace Ha Long Hotel offers a delightful dining experience with a focus on fresh seafood and traditional Vietnamese flavors. Guests can indulge in a variety of meal options with a modern atmosphere that welcomes both casual dining and special occasions.

Citybay Palace Ha Long Hotel Restaurant photo

Restaurant #1

Seafood and Vietnamese

Ambiance

Modern dining space with a relaxed atmosphere perfect for gatherings.

Key Offerings

Highlights include fresh seafood delicacies and authentic Vietnamese dishes, with options accommodating vegetarian preferences. Enjoy a leisurely breakfast, lunch, or dinner while soaking in the vibrant surroundings.

Reservation

Not needed

Open daily from 06:30 AM to 09:30 PM.

Citybay Palace Ha Long Hotel Location

156 Le Thanh Tong Str Bach Dang Ha Long Quang Ninh, Ha Long, Vietnam

Map view

156 Le Thanh Tong Str Bach Dang Ha Long Quang Ninh, Ha Long, Vietnam

City landmarks

Museum

Quang Ninh Museum

1.1 mi

Landmark

Ha Long Market 2

4700 ft

Landmark

Cong Vien Hoa Ha Long

2800 ft

Amusement Park

Poem Mountain

3200 ft

Landmark

Tran Quoc Nghien Temple

2800 ft

Landmark

Dragon Bay Park

3400 ft

Landmark

Cau Koi

3700 ft

Landmark

Halong Solar Cycle

4000 ft

Landmark

Ho Co Tien

4100 ft

Landmark

Hon Hai Co Tien

4200 ft

Landmark

Go round the Sun

1.5 mi

Theme Park

Sun World Halong Complex

2.1 mi

Bridge

Bai Chay Bridge

1.3 mi

Landmark

Quang truong 30-10

1.1 mi

Island

Do Island

1.1 mi

Landmark

Ho Hai Thinh

1.3 mi

Landmark

Clock Tower Roundabout

1.4 mi

Landmark

Sun Wheel

1.9 mi

Landmark

Cua Van

1.7 mi

Landmark

Sun World Halong Park

2.1 mi

Landmark

Typhoon Water Park

2.0 mi

Landmark

Dragon Park Ha Long

2.1 mi

Nearby

Bridge

Bai Chai Bridge

1100 ft

You enter through the litte alley at the eastern end of Hang Noi st.

Bai Tho Mountain

1100 ft

Lê Quý Đôn

Long Tien Pagoda

1000 ft

Church

Hon Gai Church

1100 ft

Tower

Clock Tower

1200 ft

Cot dong ho

1000 ft

Bai Tho Mountain Top

1100 ft

Restaurants

Fanny Ice cream

1200 ft

Cot Dong Ho Area

Rock House Pizza

2600 ft

No 12 Van Lang Street Hong Gai Ward

Explore Ha Long

Local Highlights

Quang Ninh Museum

20 minutes walking

Showcases the culture and history of Quang Ninh, featuring engaging exhibits and free guided tours.

Ha Long Market 2

18 minutes walking

A bustling local market offering fresh produce, street food, and authentic Vietnamese products.

Tran Quoc Nghien Temple

10 minutes walking

This serene temple dedicated to a historical figure offers cultural insights and beautiful architecture.

Cong Vien Hoa Ha Long

11 minutes walking

A scenic park filled with lush gardens and walking paths, perfect for family picnics and leisure walks.

Halong Solar Cycle

15 minutes walking

Biking through beautiful landscapes; rentals available nearby. Perfect for active exploration of the area.

Dau Go Cave

10 minutes driving

A spectacular cave with stunning limestone formations. Guided tours highlight its geological features.

Spa Treatments

5 minutes driving

Relaxing spa options available within a short drive, offering massages and wellness treatments for rejuvenation.

Sun World Halong Complex

35 minutes walking

An amusement park featuring thrilling rides and attractions for families and adrenaline seekers.

Rock House Pizza

10 minutes walking

Casual dining with delicious pizzas and a cozy atmosphere; renowned for its fresh ingredients.

Fanny Ice Cream

5 minutes walking

Local favorite for unique ice cream flavors, perfect for a quick treat or a family outing.

Bistro 21

12 minutes driving

Elegant atmosphere offering fine dining with international cuisine; ideal for romantic dinners.

Local Seafood Restaurant

5 minutes driving

Offering fresh seafood dishes; a favorite among locals. Reservations recommended for peak hours.

Dragon Bay Park

15 minutes walking

Family-friendly park featuring playgrounds and weekend events. Great for all ages with a lively atmosphere.

Halong Night Market

18 minutes walking

Offers vibrant nightlife with local crafts, food stalls, and live performances; perfect for evening outings.

Live Music Bar

10 minutes driving

Charming bar with local bands performing weekly. Casual and fun environment for music lovers.

Cinema City

10 minutes driving

Modern cinema featuring the latest films, including family-friendly options and snacks available.

Getting around

City Centre

Ha Long16 min · 4300 ft

Airports

Cat Bi International Airport (HPH)75 min · 31.0 mi

Van Don International Airport (vdo)87 min · 35.9 mi

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Property information and rules

Check-in

from 15:00-23:30

Check-out

from 09:00-12:00

Guest Parking

Public parking is possible on site for free.

Internet

Wireless internet is available in for free.

Breakfast

The hotel Citybay Palace Ha Long provides visitors with a free full breakfast.

Pets

Pets are not allowed.

Number of rooms:

Reviews and Ratings

Feedback about Citybay Palace Ha Long Hotel from previous guests about their experience.

Review score

Based on 20 verified reviews

8.3/10

Great

95%

Recommend

Cleanliness

8.7/10

Comfort

8.3/10

Facilities

8.1/10

Free Wi-Fi

10.0/10

Location

8.6/10

Staff

8.6/10

Value for money

8.7/10

Pros

Clean rooms

Helpful staff

Good breakfast

Comfortable beds

Great location

Cons

Limited amenities

Noisy neighbors

Slow elevators

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Questions of the users

About Citybay Palace Ha Long Hotel

Are connecting rooms available for families traveling together?

12 November 2024

Connecting rooms can be arranged by booking one Executive room and one Deluxe room. A request to open the connection will help facilitate this arrangement.

What are the specifics regarding the superior rooms?

5 October 2024

The superior room category does not include connecting rooms, so potential guests might want to consider other options if that feature is needed.

Is there an option for early check-in for my upcoming stay?

21 January 2025

Early check-in may be possible, but it is subject to room availability. It is advisable to directly contact the hotel in advance to make any such arrangements.

Can I make special requests for room preferences during my stay?

15 December 2024

Guests are encouraged to share any specific requests at the time of booking or prior to arrival. The staff will do their best to accommodate preferences.

Are shuttle services provided to nearby attractions or the city center?

3 February 2025

The hotel offers shuttle services to various local attractions and the city center, but services may vary. It's recommended to check availability at the time of booking.

What is the cancellation policy for bookings made at this hotel?

28 November 2024

The cancellation policy depends on the rate plan selected during booking. It's recommended to review the terms and conditions at the time of booking for specific details.

Is breakfast included in the room rate for all types of bookings?

16 March 2025

Breakfast inclusion varies by the room rate selected. Guests should check the booking details to confirm whether breakfast is part of their stay.

Does the hotel offer laundry services for guests?

27 April 2025

Yes, laundry services are available for guests at the hotel, allowing for convenient and hassle-free care of clothing during their stay.

Are pets allowed in the hotel accommodations?

10 May 2025

The hotel typically does not allow pets in the accommodations. However, it's best to verify any pet policies directly with the hotel prior to booking.

What payment methods are accepted for bookings?

8 June 2025

The hotel accepts various payment methods, including major credit cards and online payment platforms. It's advisable to check the specific options available during the booking process.