Name: Citizenm San Francisco Union Square, San Francisco
Address: 72 Ellis Street, San Francisco, California, CA 94102
Price range: US$140+
Rating: 8.8

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Citizenm San Francisco Union Square Hotel Fast Food photo

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Key details

About the Hotel

72 Ellis Street, San Francisco, CA 94102

Near Union Square

Great

8.8

9.4

/10

4.5

Loved by Citizenm San Francisco Union Square guests

Clean rooms

Friendly staff

Comfortable bed

Cool designs

"The rooms are so intelligently designed that you barely even notice the size limitations."

Joshua M from United States

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"Your room run be iPad was very fun."

Barbara Anne

Google

"I loved that you could control everything in the room from an iPad or the app on your phone and could do fun mood lighting."

Justin P from United States

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Rooms with iPads

CitizenM San Francisco Union Square is a 195-room hotel where all air-conditioned rooms come with a private bathroom including a shower, a flat-screen TV, a desk, a safety deposit box, an iPod dock, and free toiletries. Rooms also feature bed linen and towels. Guests also have access to an iPad.

Dining choices

Guests can enjoy a continental or à la carte breakfast each morning. The hotel includes a restaurant serving American cuisine.

Facilities and services

This property features colorful furniture by Vitra, world-class art, and hundreds of books. Free Wi-Fi is available throughout the property. The hotel provides a terrace and a 24-hour front desk. Ironing facilities, a business center, and a gym are available.

Location and attractions

CitizenM San Francisco Union Square is located in Downtown San Francisco, the city's business center near happy-hour spots and restaurants such as Tadich Grill, San Francisco's oldest restaurant. The hotel is near Union Square (0.5 km), Grace Cathedral (0.5 km), the San Francisco Museum of Modern Art (1 km), the Asian Art Museum (1.5 km), San Francisco City Hall (1.5 km), Coit Tower (1.9 km), the Exploratorium (2 km), Lombard Street (2.1 km), Ghirardelli Square (2.5 km), Oracle Park (2.7 km) and Pier 39 (3.8 km).

Airport access

The nearest airports are San Francisco International Airport (20 km) and Oakland International Airport.

“CitizenM San Francisco Union Square stands out for its prime location and tech-forward approach, especially the iPad-equipped rooms. I admire its blend of urban style and commitment to sustainability, a combination that elevates the experience. It's a smart choice for travelers seeking modern comfort steps from Union Square.”

Anna BlackEditor-in-Chief at Tohotel

Location: Perfect

9.2/10Review score

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Highlights from guests

DiningBarista-made coffee

The breakfast includes fresh barista coffee, and I could also buy food grab bags. The bar is open 24/7.

Carlos from Spain

Review on

Room FeaturesTech-forward room

I loved controlling everything from the tablet. The mood lighting and black-out blinds made it fun and comfortable.

Emily from United Kingdom

Review on

BedroomSuper comfy bed

The giant bed was super comfy and easy to relax in. With the huge pillows I had an amazing sleep.

Kenji from Japan

Review on

Guest ParkingConvenient Parking

The hotel is next to a parking garage, which is very convenient. However, it costs $240 for a few nights.

Isabelle from France

Review on

Select your room type

Citizenm San Francisco Union Square offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

King Room High Floor
2 persons
14 sq. feet
1 King-size bed
Air conditioning
Heating
room details
King Room
2 persons
14 sq. feet
1 King-size bed
Air conditioning
Heating
room details
King Room Accessible
2 persons
14 sq. feet
1 King-size bed
Air conditioning
Heating
room details

Price and Room Availability Calendar

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Check-in/ Check-out

Facilities

Citizenm San Francisco Union Square offers amenities for your comfortable stay and unforgettable experiences

Facilities: Perfect

9.0/10Review score

General

No smoking on site
Wi-Fi
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Allergy-free rooms
Lift
Smoke detectors
Fire extinguishers
Key card access

Sports & Fitness

Fitness centre

Services

Welcome drink

Dining

Restaurant

Business

Business centre

Spa & Leisure

Leisure/ TV room

Room features

Air conditioning
Heating
Ironing facilities

Bathroom

Free toiletries
Sink

Media

Flat-screen TV
iPad

Dining Onsite

CanteenM at CitizenM San Francisco Union Square serves up a hearty slice of American cuisine, blending modern charm with comfort. Guests can enjoy a variety of meals throughout the day in an inviting setting that encourages relaxation and socializing.

canteenM
American
Ambiance
Modern and welcoming, designed for casual gatherings and laid-back meals.
Key Offerings
An à la carte breakfast is available each morning, alongside a diverse menu for lunch and dinner.
Reservation
Not needed.
Open for Breakfast, Lunch, and Dinner; hours may vary.

Citizenm San Francisco Union Square Location

72 Ellis Street, San Francisco, CA 94102

Explore San Francisco

Explore the Vibrant Surroundings

Chinatown

9 minutes' walk

The oldest Chinatown in North America, rich in culture, history, and unique shops. Don't miss the vibrant Dragon Gate.

San Francisco Museum of Modern Art

11 minutes' walk

One of the largest modern art museums in the country, featuring works by renowned artists and rotating exhibitions.

Grace Cathedral

9 minutes' walk

A stunning example of Gothic architecture with beautiful stained glass. Visitors enjoy the labyrinth and peaceful ambiance.

Cable Car Museum

9 minutes' walk

An interactive museum showcasing the history of San Francisco's iconic cable cars with live demonstrations of cable machinery.

Yerba Buena Gardens

13 minutes' walk

A peaceful urban park ideal for leisurely strolls, picnics, and enjoying public art installations in a scenic setting.

Escape Room SF

15 minutes' walk

Thrilling escape rooms with various themes tested against time while solving puzzles, ideal for groups and adventure seekers.

Les Joulins Jazz Bistro

1 minute' walk

A cozy venue serving French cuisine amidst live jazz performances. Enjoy signature dishes like coq au vin and seasonal specials.

John's Grill

2 minutes' walk

Classic American dining with a historic vibe, famous for its steaks and seafood. Reservations recommended for prime dining times.

Hearth Room at The Battery

15 minutes' walk

An upscale lounge featuring live music and craft cocktails. Check for schedule of events for exclusive performances.

The Warfield

15 minutes' walk

A historic theater venue hosting concerts and events. Wide-ranging line-up from prominent bands to comedians ensures fun for all.

Getting around

City Centre
San Francisco 21 min · 1.1 mi
Airports
San Francisco International (SFO) 35 min · 14.2 mi
Oakland International (OAK) 48 min · 19.7 mi
Train
Caltrain - 4th & King Street Station 18 min · 5000 ft
Underground
Powell Street Station 3 min · 700 ft

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Property information and rules

Check-in

from 14:00-23:59

Check-out

until 11 am

Internet

Wireless internet is available in the entire hotel for free.

Breakfast

The hotel offers a full breakfast at the price of USD 22.5 per person.

Pets

Pets are not allowed.

Number of floors:

Number of rooms:

195

Reviews and Ratings

Feedback about Citizenm San Francisco Union Square from previous guests about their experience.

Review summary

Based on recent reviews

Citizenm San Francisco Union Square is praised for its modern and clean design, with a high-tech experience where you can control everything in your room with an iPad. Its central location near Union Square, Moscone Center, and BART puts you within easy reach of San Francisco's main attractions and transportation options. The hotel offers a gym and a breakfast that is considered excellent by many; however, some guests have found the rooms to be on the smaller side.

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Review score

Based on 1937 verified reviews

9.1 /10

Perfect

93 %

Recommend

Cleanliness

9.3/10

Comfort

9.2/10

Value for money

8.6/10

Free WiFi

8.7/10

Pros

Central location

Comfortable rooms

Wonderful staff

Funky lighting

Cons

Lost items

Bug issues

Molly from United Kingdom

Single

King Room

3 nights in November 2025

Reviewed: February 06, 2026

7/10

Acceptable Stay

modern design clean design friendly staff kind staff comfy bed super comfy bed compact room small room flickery led super flickery led impractical sink sink location

I liked the modern and clean design of the hotel. The staff was very kind and friendly (always a plus). The bed was super comfy, made for good sleep.

The room was indeed compact, a bit smaller than I expected. I found the lights in the room to be super flickery LEDs. This. The sink was located in the room, not the bathroom. I thought this was a bit impractical.

0 Helpful

Liam from Ireland

Business traveller

King Room

3 nights in November 2025

Reviewed: January 27, 2026

9.0/10

Tech-Forward Stay

convenient spaces water fountain humorous details immediate design

The design struck me immediately. the hotel offers convenient common spaces (i found them useful for enjoying meals i bought outside). i appreciated the complimentary water fountain located at the bar. It was a practical amenity. i also liked the humorous details throughout the hotel.

I thought the noise isolation from outside could be improved.

Service

9/10

staff members are ready to assist guests with directions and recommendations, a service i found useful. the personnel are very kind and the self checkin is fast.

Location

10/10

this hotel provides convenient access to transportation (this made exploring easy). the location is excellent and near many restaurants.

Dining

9/10

the breakfast had varied choices (especially the pastries!). the breakfast buffet was well-stocked and offered many options.

Facilities

8/10

the hotel provides inviting common spaces (this adds to the experience). the gym features peloton exercise equipment.

Rooms

9/10

rooms include an ipad that controls lights and shades (a nice touch). the blackout blinds were very effective.

0 Helpful

Logan from United States

Single

king room

3 nights in November 2025

Reviewed: December 19, 2025

9.3/10

modern and comfortable stay

modern design tech feature restful night

i loved the room's modern design. it was compact yet very functional, and the tech features like the ipad controls for lights and blinds were excellent. the bed was large and comfortable, ensuring a restful night after a long day exploring.

the sink being located in the room instead of the bathroom felt a little impractical. it did make maneuvering in the small space a bit awkward.

Rooms

9/10

the room featured cool technology like ipad control for lights and blinds. the bed was super comfy, however it was positioned sideways against the window, and the sink was located outside the bathroom.

Facilities

9/10

security staff were on duty, and key access was needed to reach the room floors, this. there is a 24-hour bar and restaurant downstairs, a nice convenience.

Dining

10/10

The breakfast had tasty fresh options, a perfect start for busy days! i liked the range of tv channels. I found something interesting. the lobby area looked really nice, modern and cute.

0 Helpful

Liam from Ireland

Single

King Room

4 nights in November 2025

Reviewed: December 11, 2025

7/10

decent stay downtown

convenient location friendly staff modern amenities small room street noise unresponsive controls

i found the location very convenient. it was close to public transportation and many attractions. the staff was generally friendly and helpful . the rooms had modern amenities..

the room size was smaller than expected. i found the layout a bit cramped for longer stays. noise from the street was noticeable, especially at night. the electronic controls in the room were sometimes unresponsive

0 Helpful

Harry from United Kingdom

Single

King Room

4 nights in November 2025

Reviewed: December 10, 2025

9.2/10

Excellent stay at unique hotel

perfect location friendly staff clever layout

The location was perfect, it made getting around very easy. Staff interactions were friendly. The lobby was useful. I worked there for a day. I found the room layout clever and it felt larger than it was.

The toilet paper provided was quite thin.

Dining

9/10

Breakfast was very good. It provided various choices. I noticed the dining area was clean and well kept. The staff kept it tidy. The coffee machine was modern and efficient, offering several options.

Service

9/10

Staff members offered personable and pleasant interactions, they were always available. Check-in was efficient because of the self-service kiosks. I noticed staff readily helped with the check-in process.

Facilities

9/10

The hotel design included unique furniture. I appreciated the self-check-in, it was easy. The lobby TV area created a relaxed atmosphere. Some people were relaxing.

Location

10/10

The hotel is conveniently located near many restaurants and cafes. I saw that public transport was easily accessible from the hotel. This simplified travel. The area felt safe for walking around.

Rooms

9/10

The room featured a comfortable bed with handy drawers underneath. The smart tablet controlled the colorful lights. The shower was good. The TV was nice. The rooms are modern. The beds are comfy

0 Helpful

Grace from Australia

Couple

King Room

3 nights in November 2025

Reviewed: December 03, 2025

9.0/10

urban stay

comfy bed fun light bigger stores

the hotel had comfortable beds and pillows i found it fun to change the color of the lights the proximity to stores like urban outfitters and trader joe's was useful to me

the room offered insufficient noise isolation from outside so i suggest you bring ear plugs

Location

9/10

the hotel is close to all services including market street and electric transportation options many shopping centers are nearby needing no transportation all within easy reach of me

Facilities

10/10

the hotel boasts inspiring artwork and furnishings rooms are designed for both comfort and functionality staff members are wonderful and accommodating ensuring every need of me is met with grace

Dining

8/10

i found the bar great and lounging areas comfortable even though i could not check in early they held my bags i was able to enjoy the town until check in arrived at my convenience

0 Helpful

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