Sunscape Cancun All-Inclusive Resort & Spa By Hyatt, Cancun ➤ Reviews, Rooms & Prices 2025

75 photos

Book on our site

Up to 10% cheaper

than Booking.com

Key details

About the Hotel

Boulevard Kulkulkan Km 11.5, Cancun, Mexico, 77500

Close to Chac Mool Beach

Perfect

8.5

8.7

/10

4.7

3.9

Loved by guests

Family-friendly activities
Wonderful beds
Amazing food variety
Clean rooms

"The taco bar on the beach served all you can eat tacos every day from noon-5 pm."

Lisa from United States

read full review

"The rooms were clean and comfortable and we enjoyed all the food options too."

Jennifer from United States

read full review

"The coffee bar was a hidden bonus here! If you love coffee this is the place for you."

lathro83 from United States

read full review

Accommodations

The hotel offers 387 spacious suites, designed for comfort and relaxation. Options include Beachfront Walkout Junior Suites with direct beach access, and Premium Junior Suites that provide Alltra VIP Club access. Every suite features a fully stocked minibar, room service, and a private balcony for enjoying ocean views.

Dining

Dining at the hotel encompasses a variety of global cuisines across several restaurants. Guests can enjoy Italian dishes at Viaggio, authentic Mexican meals at Casa de Rosa, and fresh seafood at Brasas Grill. The all-inclusive plan provides 24-hour room service and access to buffet-style dining with international options.

Family Experiences

The hotel caters to families with Camp Alltra, which offers activities for children ages 4-12. The campus includes a splash park, water slides, and organized beach games. Families can easily connect with one another and enjoy quality time in various family-centric amenities available throughout the resort.

Wellness

Aura Spa provides a comprehensive selection of wellness treatments, including massages and hydrotherapy services. Guests can unwind in the hydrotherapy circuit designed for relaxation and rejuvenation. For an active experience, the fitness center features cardiovascular and weight equipment, plus a range of daily activities such as beach volleyball and yoga.

Activities and Entertainment

The hotel promotes an active lifestyle with multiple swimming pools, including those with water slides and a family pool. Evening entertainment features live performances, music, and themed parties, ensuring engaging experiences well into the night. Along with water sports and fitness classes, guests have a variety of options for daily fun.

Highlights

Location: 30-minute drive from Cancun International Airport

Dining: 24-hour in-suite dining

Wellness: Hydrotherapy circuit at Aura Spa

Pool: Family pool with water slides

Family: Camp Alltra for ages 4-12

Events: 7,000 sq ft of indoor event space

View hotel on map

Highlights from guests

DiningTaco Heaven

The beach taco bar was a daily highlight, serving all-you-can-eat tacos from noon to 5 PM. Delicious!

Carlos from Mexico

Review on

Sports & FitnessFun Activities

Optional activities included beach volleyball and pool Zumba. Great way to stay active!

Lucy from Canada

Review on

Room FeaturesOceanfront Infinity

Our room had an outstanding infinity pool right on the beach. Stunning!

Jack from United States

Review on

Children's AmenitiesKids' Paradise

Kids loved the water slides and the pizza making activities.

Emma from United Kingdom

Review on

Check-in/Check-out

from 15:00-23:59

until 12 pm

Amenities

Private parking is possible on site for free.

is available in public areas for free.

Other information

The hotel Sunscape Cancun All-Inclusive Resort & Spa By Hyatt provides visitors with a free full breakfast.

Maximum capacity of extra beds in a room is 1.

Pets are not allowed.

Year renovated:2010

Number of floors:6

Number of rooms:456

Former name

Gran Caribe Resort

View all

Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Junior Suite 1 King Bed

2 persons

36 m²

1 King-size bed and 1 Sofa bed

Shower

Balcony

room details

Junior Suite 2 Double Beds

2 persons

36 m²

2 Double beds

Shower

Balcony

room details

Standard 2 double beds

2 persons

36 m²

2 Double beds

Shower

Air conditioning

room details

Standard 1 King Bed

2 persons

36 m²

1 King-size bed

Shower

Air conditioning

room details

Click button to see more rooms

Show all rooms

Show all roomsLess

Price and Room Availability Calendar

Check availability and prices for your dates now!

Getting around

A list of all available modes of transport

City Centre

Cancun 10.3 km

Airports

Cancun (CUN) 21.7 km

Isla Mujeres (ISJ) 27.8 km

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Free Wi-Fi

Free parking

24-hour services

24-hour reception

Babysitting

Babysitting/Child services

General

No smoking on site
Free Wi-Fi
Parking
Safe deposit box
24-hour reception
No pets allowed
Rooms/ Facilities for disabled
Luggage storage
Lift
Currency exchange
ATM/Cash machine
Hairdresser
Coffee shop

Sports & Fitness

Fitness centre
Yoga class
Aerobics

Services

Paid shuttle service
Room service
Housekeeping
Car hire
Laundry
Dry cleaning
Tours/Ticket assistance

Dining

In-room breakfast
Restaurant
Poolside snack bar
Snack bar
Dinner
Packed lunches

Business

Meeting/ Banquet facilities

Children

Babysitting/Child services
Children's pool
Water slides
Children's play area
Kids club
Game room

Spa & Leisure

Outdoor swimming pool
Beach access
Sun loungers
Aqua park
Live entertainment
Sun terrace
Spa & wellness centre
Sauna
Jacuzzi
Manicure
Facial
Treatment room
Beauty treatment
Back massage
Foot massage
Pool with view
Shallow end
Make up services

Room features

Air conditioning
Mini-bar
Sitting area
Patio
Terrace
Tea and coffee facilities
Dining table
Ironing facilities

Bathroom

Free toiletries

Media

Flat-screen TV
AM/FM alarm clock

Dining Onsite

Sunscape Cancun All-Inclusive Resort & Spa By Hyatt offers an enticing array of dining experiences that celebrate both international flavors and local traditions. With ocean views, vibrant atmospheres, and innovative culinary creations, guests are invited to indulge in a delightful selection of seven onsite restaurants, each with its own unique character.

Sunscape Cancun All-Inclusive Resort & Spa By Hyatt Restaurant photo

Ventanas

International

Ambiance

Modern, with stunning ocean views

Key Offerings

A diverse menu featuring global culinary delights, perfect for breakfast or lunch, created with fresh ingredients to start the day right or refuel after a beachside adventure.

Reservation

Open for breakfast and lunch, 07:00 - 17:00 daily

Viaggio

Italian

Ambiance

Cozy and elegant setting

Key Offerings

Authentic Italian dishes crafted from traditional recipes, showcasing a variety of pastas, seafood, and delectable pizzas that transport guests to Italy.

Reservation

Hours vary

Casa de Rosa

Mexican

Ambiance

Festive and colorful atmosphere

Key Offerings

A celebration of Mexican cuisine, offering a range of traditional dishes bursting with flavor in a welcoming setting that embodies local culture.

Reservation

Hours vary

At Sunset

American, European

Ambiance

Family-friendly with an inviting vibe

Key Offerings

Delicious meals served with a picturesque sunset view, offering a blend of familiar American favorites and European classics for every taste.

Reservation

Open for lunch and dinner, 12:00 - 23:00 daily

Azul

Asian

Ambiance

Family-friendly, tranquil setting

Key Offerings

A selection of captivating Asian dishes, featuring sushi and other specialties in a relaxing environment ideal for family dining.

Reservation

Open for breakfast and dinner, 08:00 - 22:30 daily

Cravings

Casual fare

Ambiance

Comfortable and cozy environment

Key Offerings

A variety of light snacks and casual dining options perfect for a quick bite throughout the day, catering to all ages and tastes.

Reservation

Open daily, 11:00 - 19:00

Café México

Mexican and casual dining

Ambiance

Laid-back and vibrant atmosphere

Key Offerings

Offering an all-day menu with a range of Mexican favorites, this casual café is perfect for a laid-back meal or a quick coffee break any time of the day.

Reservation

Open 24 hours, 00:00 - 23:30 daily

Brasas Grill

Mexican

Ambiance

Family-friendly, outdoor setting

Key Offerings

A delightful selection of grilled Mexican favorites ideal for lunch, offering a relaxed atmosphere amidst beautiful surroundings.

Reservation

Open for lunch, 12:00 - 16:00 daily

Location

Boulevard Kulkulkan Km 11.5, Cancun, Mexico, 77500

Map view

Boulevard Kulkulkan Km 11.5, Cancun, Mexico, 77500

City landmarks

Mall

La Isla Shopping Village

1.5 km

Landmark

Cancun Convention Center

1.5 km

Night club

Coco Bongo

1.7 km

Landmark

Yamil Lu'um Archeological Site

1.3 km

Landmark

Scorpion's Temple ruins

1.3 km

Landmark

Avenida Kukulkan

2.3 km

Museum

Cancun Wax Museum

1.4 km

Beach

Chac Mool Beach

750 m

Aquarium

Interactive Aquarium

1.6 km

Night club

The City Nightclub

1.6 km

Night club

Palazzo

1.8 km

Beach

Playa Marlin

2.1 km

Museum

Museo Subacuatico de Arte

2.3 km

Beach

Playa Forum

1.7 km

Landmark

Forum By The Sea

1.6 km

Shopping Area

Fashion Harbour

1.6 km

Mall

Luxury Avenue

2.4 km

Night club

Daddy'O

1.6 km

Landmark

Museo Sensorial del Tequila

2.3 km

Beach

Mandala Beach Club

1.7 km

Night club

Mandala Nightclub

1.7 km

Park

arte Garden

1.5 km

Mall

La Madonna

1.5 km

Landmark

Playa Lagarto

1.6 km

Gallery

Galeria Balance Cancun

1.9 km

Landmark

Marlin Beach

2.1 km

Nearby

Blvd. Kukulcan Km 4 Hotel Zone

Museo de Arte Popular Mexicano

420 m

Shopping Area

Flamingo Mall

500 m

Chetumal Km 36. 5

Water Park at The Grand

410 m

Blvd. Kukulcan

Parque Ventura Cancun

420 m

Restaurants

Pelicanos

240 m

Blvd.Kukulan Km.11.5 Z.H.

Bubba Gump

340 m

Carretera Cancun-Chetumal Km 22 Cancun Airport

La Concha

470 m

Boulevard Kukulcan Km. 10.5 Gran Park Royal Cancún Caribe

Big Fish Seafood Restaurant & Bar

340 m

Boulevard Kukulcan Kilometer 10. 3 Marina Punta Del Este

El Oriental

460 m

Blvd. Kukulcan Km 10.5 Zona Hotelera

Hong Kong

420 m

Blvd Kukulkan Km 9

Come'n Eat

420 m

Blvd Kukulcan km 12.5

La Pizza

420 m

Bulevard Kukulcan km. 9 Local 1 Pasaje Turistico

Want to see Exclusive Early Booking Rate?

Get exlusive rates right now!

Check Rates

Questions of the users

About Sunscape Cancun All-Inclusive Resort & Spa By Hyatt

What does the phrase 'additional charges may apply' entail during a stay at Sunscape Cancun?

10 January 2024

Additional charges can include services like phone calls, specialty dining options such as lobster or tomahawk dinners, spa services, laundry, and certain premium wine options.

Can guests access all restaurants and cafes on-site as part of the all-inclusive package? Is there a shuttle service available to and from the airport?

15 February 2024

Yes, the all-inclusive package includes access to all on-site dining options. For airport transfer services, please reach out directly for pricing and arrangements.

Is it possible to check in earlier than the standard time on the day of arrival?

20 March 2024

Guests can check in at the front desk 24/7. Rooms are typically available by 3 PM, but early arrivals may store their luggage and enjoy hotel amenities while waiting.

How does the premium room differ from a standard room?

18 April 2024

The premium room offers additional benefits and amenities compared to standard rooms, providing a more luxurious experience.

Are all-inclusive services available around the clock?

25 May 2024

The all-inclusive package provides round-the-clock services for meals, drinks, and entertainment to enhance the guest experience.

Is there a restriction on the number of alcoholic beverages guests can consume during their stay?

30 June 2024

Guests can enjoy national alcoholic beverages without limits; however, premium spirits may not be included in the standard package.

Do the suites at the resort come equipped with hammocks?

5 July 2024

Yes, approximately 70% of the suites feature hammocks for added relaxation.

How many dining options are available at the resort?

10 August 2024

The property boasts four restaurants, three bars, a snack area, and room service to cater to diverse tastes.

Is there a refrigerator and coffee maker available in the hotel rooms? How's the beach condition regarding seaweed?

15 September 2024

Rooms include a minibar stocked with drinks, and guests can expect the beach to vary in terms of seaweed presence, often maintaining pristine conditions.

What activities are available for children at the resort?

20 October 2024

Children aged 4 to 12 can partake in exciting activities at Camp Alltra, which includes games, crafts, and themed entertainment throughout the day.