Neptune Resort, Mermaid Beach ➤ Reviews, Rooms & Prices 2026

Name: Neptune Resort, Mermaid Beach
Address: 32 Surf Parade, Mermaid Beach, Queensland, 4218
Price range: US$220+
Rating: 8.6

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Neptune Resort Mermaid Beach Exterior photo

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Key details

About the Hotel

32 Surf Parade, Mermaid Beach, 4218

Steps from the beach

Great

8.6

8.9

/10

4.2

4.3

Loved by Neptune Resort guests

Spacious rooms

Convenient location

Clean facilities

Friendly staff

Comfortable beds

"The room was spacious, self-contained, and spotless, with a large balcony that provided a great spot to relax."

Kornia from Papua New Guinea

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"Our apartment was on the 9th floor and the views from our balcony were amazing."

Indira from United Kingdom

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"The property was amazing and clean and has a GREAT affordable cafe downstairs."

Emmersen

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4-star Broadbeach Accommodations with Ocean Views

Accommodation Options

Neptune Resort offers a variety of self-contained apartments including one and two-bedroom models. Guests can choose from spacious two-bedroom ocean view sub-penthouses that provide sweeping ocean views and luxurious living areas. The apartments come fully furnished with key amenities, ensuring guests feel right at home during their stay.

Onsite Facilities

The resort includes a heated pool and spa, catering to both relaxation and leisure needs. Guests can enjoy complimentary undercover parking and access to recreational facilities such as a tennis court and a gym. BBQ facilities are available for those looking to enjoy outdoor dining experiences.

Dining Experience

Neptune Resort features Tom's Cafe, open daily from 6 am to 1 pm, serving an all-day breakfast and lunch menu. With its convenient location, guests have easy access to a variety of restaurants and cafes in Broadbeach. Dining options are not just limited to the cafe, as the area boasts numerous award-winning establishments.

Convenient Location

Situated 250 meters from Kurrawa Beach, Neptune Resort provides easy access to Gold Coast attractions. Located directly across from Pacific Fair Shopping Centre, guests have the opportunity to explore over 400 retail outlets and dining options. The resort is also within walking distance of The Star Casino and the Gold Coast Convention Centre.

Family-Friendly Amenities

The Neptune Resort's spacious apartments make it an attractive choice for families traveling to Broadbeach. With proximity to playgrounds, beach parklands, and family-friendly dining options, parents will find many activities to keep children entertained. The combination of comfortable accommodations and nearby attractions caters to families looking to create memorable experiences.

Highlights

Location: 250m to Kurrawa Beach

Dining: Tom's Cafe for breakfast & lunch

Onsite Facilities: Heated pool & tennis court

Family-Friendly: Spacious 2-bedroom apartments

“This resort strikes me as a solid pick for both families and couples, especially given its location a short stroll from the beach. The self-contained apartments, complete with full kitchen facilities, offer added convenience, and I appreciate the availability of leisure facilities like the tennis court and pools. Its proximity to dining and entertainment options seals the deal for a well-rounded stay.”

Anna BlackEditor-in-Chief at Tohotel

Location: Perfect

9.4/10Review score

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Highlights from guests

Sports & FitnessActive Relaxation

I loved the pool and the spa. There's also a tennis court and a sauna with clean amenities. It was a great way to unwind.

Carlos from Spain

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Guest ParkingParking Perfection

There was plenty of underground parking, which is always a bonus. Undercover and secure, I had no worries about the car.

Kirrily from Australia

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DiningCoffee heaven

Tom's Cafe makes the best coffee! Plus, the hotel's near many restaurants. Breakfast was very enjoyable too.

Geoffrey from England

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Room FeaturesBalcony Bliss

Our huge room had two balconies. Smoking was allowed. It was perfect for people-watching and enjoying the seaside feel.

Michelle from Canada

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Select your room type

Neptune Resort offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

1 Bedroom Apartment
2 persons
70 sq. feet
1 King-size bed
Air conditioning
Balcony
room details
2 Bedroom Ocean View Penthouse
2 persons
90 sq. feet
2 Single beds
Ocean view
Air conditioning
Balcony
room details
2 Bedroom Apartment
2 persons
85 sq. feet
2 Single beds
Air conditioning
Balcony
room details

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Price and Room Availability Calendar

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Check-in/ Check-out

Facilities

Neptune Resort offers amenities for your comfortable stay and unforgettable experiences

Facilities: Great

8.7/10Review score

General

No smoking on site
Wi-Fi
Parking
VIP check-in/ -out
Express check-in/ -out
No pets allowed
Security
Luggage storage
Lift
Coffee shop
Vending machines
Smoke detectors
Fire extinguishers
Key access

Sports & Fitness

Fitness centre
Tennis court

Guest Parking

Electric kettle
Dryer
Cookware/ Kitchen utensils

Services

Tours/Ticket assistance

Dining

Outdoor dining area

Business

Fax/Photocopying

Children

Cots

Spa & Leisure

Heated swimming pool
Outdoor swimming pool
Beach access
Sun loungers
Garden area
BBQ facilities
Steam room
Jacuzzi

Room features

Air conditioning
Heating
Sitting area
Patio
Garden furniture
Tea and coffee facilities
Dining table
Ironing facilities

Bathroom

Washing machine
Free toiletries

Self-catering

Electric kettle
Dryer
Cookware/ Kitchen utensils

Media

Flat-screen TV

Room decor

Carpeted floor

Neptune Resort Location

32 Surf Parade, Mermaid Beach, 4218

Explore Mermaid Beach

Local Guide to Mermaid Beach

Pacific Fair Shopping Centre

5 minutes' walk

A premier shopping destination with a range of international brands, dining options, and a vibrant atmosphere.

Gold Coast Convention and Exhibition Centre

10 minutes' walk

Host to major events and exhibitions, this venue features impressive architecture and is a hub for business travelers.

Dracula's Cabaret Gold Coast

4 minutes' walk

A unique dinner theater experience offering an entertaining blend of cabaret, comedy, and good food in a spooky setting.

SkyPoint Observation Deck

6 minutes' drive

An iconic observation deck with stunning views of the Gold Coast, featuring guided tours and dining options.

Go Ballooning

10 minutes' walk

Hot air balloon rides offering breathtaking sunrise views over the Gold Coast, suitable for thrill-seekers and nature lovers.

Broadbeach Yoga

10 minutes' walk

Relaxing beach yoga sessions enhancing wellness, available daily with classes suitable for all fitness levels.

The Beach Hotel

3 minutes' walk

A casual beachfront venue offering fresh seafood and burgers, with stunning ocean views and a relaxed atmosphere.

Fat Freddy's

3 minutes' walk

A vibrant eatery specializing in gourmet burgers and craft beer, perfect for a laid-back dining experience.

The Star Gold Coast

8 minutes' walk

A bustling casino and entertainment complex featuring live shows, bars, and restaurants, providing a lively nightlife.

Rotary Carousel Broadbeach

10 minutes' walk

A family-friendly carousel providing fun and whimsical rides for children and adults, perfect for a casual afternoon.

Getting around

City Centre
Mermaid Beach 15 min · 4000 ft
Airports
Gold Coast (OOL) 28 min · 11.5 mi
Brisbane (BNE) 138 min · 57.1 mi

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Property information and rules

Check-in

from 14:00-17:00

Check-out

from 08:00-10:00

Guest Parking

Private parking is possible on site for free.

Internet

Wireless internet is available in the entire hotel for free.

Children & extra beds

Maximum capacity of extra beds in a room is 1.

Pets

Pets are not allowed.

Number of rooms:

Former name

BreakFree Neptune

Reviews and Ratings

Feedback about Neptune Resort from previous guests about their experience.

Review score

Based on 403 verified reviews

8.5 /10

Great

90 %

Recommend

Breakfast

7.5/10

Cleanliness

8.9/10

Comfort

8.8/10

Facilities

8.7/10

Free WiFi

8.7/10

Location

9.4/10

Paid Wi-Fi

7.5/10

Staff

9.2/10

Value for money

8.8/10

Pros

Great location

Clean rooms

Friendly staff

Cons

Hard bed

Dated facilities

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Questions of the users

About Neptune Resort

Is it allowed to smoke on the balcony of the apartment?

12 November 2024

Yes, smoking is permitted on the balcony as long as the apartment doors are closed.

Can I find a two-bedroom apartment with a large double bed in each room?

15 December 2024

There is a two-bedroom apartment available, with one room featuring a large double bed and the second room allowing for two singles to be combined into a king bed.

Are washing machines and lifts available in the building?

22 October 2024

All units are equipped with a washing machine and dryer, and the building has three lifts for convenient access.

Is there an option to book now and pay later?

28 September 2024

A one-night deposit is required to secure a reservation. In most cases, this deposit can be refunded based on the cancellation policy associated with your booking.

Do the two-bedroom apartments come with two bathrooms?

4 January 2025

Only the two-bedroom penthouse features two bathrooms; the standard two-bedroom apartments do not have this option.

What cooking facilities are available in the apartments?

19 February 2025

The apartments are equipped with convection ovens and stove tops for your cooking needs.

Is there parking available, and what is the height clearance?

30 November 2024

Yes, there is undercover parking available with a height clearance of 2.1 meters.

Can I request a rollaway bed for my daughter during our stay?

15 March 2025

A rollaway bed can be provided for an additional charge of $35 per night.

Will clean bath towels be provided daily during our stay?

2 April 2025

Two clean bath towels will be supplied upon arrival, and additional towels can be requested at the reception office.

What are the noise policies for guests staying at the resort?

6 May 2025

There are regulations regarding noise levels and access times to communal facilities, which staff enforce 24 hours a day to ensure a peaceful environment for all guests.