Holiday Inn Express Hotel & Suites Waterloo - St. Jacobs Area By Ihg, Waterloo ➤ Reviews, Rooms & Prices 2026

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Key details

About the Hotel

14 Benjamin Road, Waterloo, Canada, NULL

Close to St. Jacobs Farmers' Market & Flea Market

Great

8.5

8.4

/10

4.2

3.7

Loved by Holiday Inn Express Hotel & Suites Waterloo - St. Jacobs Area By Ihg guests

Really good assistance
Accessible suite
Yummy breakfast
Spacious rooms
Attentive staff

"Amazing pool & splash pad inside!"

Heather from Canada

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"We stayed here because the breakfast buffet is back at this hotel."

jal747 from Canada

"So close to the Market, awesome quiet area - Peaceful and calm."

Richard

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Location

The Holiday Inn Express Hotel & Suites Waterloo - St. Jacobs Area is located steps from Canada's Largest Outdoor Year-Round Farmers' Market. Guests can easily access St. Jacobs Country Playhouse Theatre and a variety of local shops and dining options. The hotel is also just over an hour from Toronto and a short drive from the Region of Waterloo International Airport (YKF).

Amenities

The hotel offers an indoor heated pool and a children's splash pad, providing enjoyment for families. Guests benefit from complimentary parking and a Free Corporate Shuttle Service to key business locations such as BlackBerry and Google. A Manager's Reception takes place every Tuesday evening, featuring appetizers and beverages.

Dining

The Express Start Breakfast provides a complimentary buffet featuring eggs, breakfast meats, and the renowned cinnamon rolls. Guests can enjoy coffee and tea in the lobby, as well as the option to order food from local restaurants for delivery. This daily breakfast is from 6:30 AM to 10:00 AM, catering to all morning schedules.

Rooms

Spacious guest rooms include in-room thermostat control, a 42-inch flat-screen LED Smart TV, and separate living areas. Each room also comes with a mini refrigerator, a microwave, and a work desk, ensuring a comfortable stay. Wheelchair accessible rooms are available, equipped with roll-in showers and additional accessibility options.

Wellness

The fitness facility includes treadmills, ellipticals, and free weights, allowing guests to maintain their exercise routines. The heated indoor pool is suitable for relaxation and leisure. An expansive outdoor area surrounds the hotel, ideal for hiking and exploration.

Highlights

Location: Steps from Canada's Largest Outdoor Year-Round Farmers' Market

Amenities: Indoor heated pool and children's splash pad

Dining: Complimentary buffet breakfast with cinnamon rolls

Rooms: Spacious rooms with mini refrigerator and microwave

Wellness: Fitness center with treadmills and elliptical machines

“While some rooms offer spacious layouts, reports of cleanliness issues and inconsistent maintenance raise concerns. The presence of a pool is appealing to families, though closures can disrupt plans. I noted past guests also mentioned ongoing renovations that could impact the stay.”

James DavidEditor-in-Chief at Tohotel

Location: Perfect

9.1/10Review score

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Highlights from guests

Guest ParkingEasy Parking

Plenty of parking is available. It was easy to find a spot, so I didn't worry about where to leave the car.

Ricardo from Brazil

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DiningBreakfast Variety

The breakfast buffet offered different options each day. Juices, bagels, and hot tea made it easy to start the day right.

Mei from China

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Room FeaturesComfy Suite

The queen suite was very comfortable. The air conditioner worked well. Plus, I liked the refillable soaps and shampoos.

Jean from Canada

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Spa & LeisureTherapeutic Pool

The heated pool had a bubbling feature. It was limited to ten people per slot. Booking ahead was easy.

Rajesh from India

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Select your room type

Holiday Inn Express Hotel & Suites Waterloo - St. Jacobs Area By Ihg offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Standard Room Two Queen Beds

2 persons

360 sq. feet

2 King Size Beds

Coffee machine

Heating

room details

King Suite Sofa Bed

2 persons

500 sq. feet

1 King-size bed and 1 Sofa bed

Coffee machine

Heating

room details

Standard Room

2 persons

360 sq. feet

2 Double beds

Shower

Coffee machine

room details

Deluxe Twin Room Hearing Accessible

2 persons

360 sq. feet

2 King Size Beds

Coffee machine

Heating

room details

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Facilities

Holiday Inn Express Hotel & Suites Waterloo - St. Jacobs Area By Ihg offers amenities for your comfortable stay and unforgettable experiences

Facilities: Great

8.5/10Review score

General

No smoking on site
Wi-Fi
Free parking
Safe deposit box
24-hour reception
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
24-hour security
Luggage storage
Allergy-free rooms
Lift
Currency exchange
ATM/Cash machine
Coffee shop
Vending machines
Smoke detectors
Fire extinguishers
Key card access

Sports & Fitness

Fitness centre
Hiking
Cycling
Golf course

Guest Parking

Dryer

Services

Paid shuttle service
Housekeeping
Laundry
Dry cleaning
Tours/Ticket assistance
Shops/Commercial services

Dining

Snack bar
Picnic area/ Tables

Business

Business centre
Meeting/ Banquet facilities
Fax/Photocopying

Children

Cots

Spa & Leisure

Saltwater pool
Indoor swimming pool
Sun terrace
Leisure/ TV room

Room features

Air conditioning
Heating
Sitting area
Garden furniture
Tea and coffee facilities
Ironing facilities
Rollaway beds

Bathroom

Washing machine
Free toiletries

Self-catering

Dryer

Media

Flat-screen TV
In-room computer
AM/FM alarm clock

Room decor

Carpeted floor

Holiday Inn Express Hotel & Suites Waterloo - St. Jacobs Area By Ihg Location

14 Benjamin Road, Waterloo, Canada, NULL

Map view

14 Benjamin Road, Waterloo, Canada, NULL

City landmarks

Market

St. Jacobs Farmers' Market & Flea Market

2100 ft

Landmark

Waterloo Central Railway

2100 ft

Park

Waterloo Park

1.3 mi

Landmark

Laurel Creek Conservation Area

1.5 mi

Museum

City of Waterloo Museum

1.6 mi

Church

Trinity Evangelical Missionary Church

1.3 mi

Church

All Saints' Anglican Church

1.4 mi

Landmark

Stamm Woodlot

1.6 mi

Landmark

St. Jacobs & Aberfoyle Model Railway

2.1 mi

Museum

Maple Syrup Museum of Ontario

2.2 mi

Landmark

Spoil The Dog Bakery & Boutique

1.9 mi

Historic Site

The Mennonite Story

2.1 mi

Farm

Benjamin Tree Farm

2.4 mi

Landmark

Brubacher House Museum

2.3 mi

Landmark

Earth Sciences Museum

2.7 mi

Night club

Revolution-Night Club

2.6 mi

Mall

University Shops Plaza

2.7 mi

Night club

Phil's Grandson's Place

2.8 mi

Church

Creekside Church

2.9 mi

Landmark

Clay and Glass

3.4 mi

Landmark

Paint by Munzy

3.4 mi

Nearby

Church

Waterloo North Mennonite Church

1700 ft

Restaurants

Cafe du Monde Creperie

2000 ft

614 Coronation Blvd

Explore Waterloo

Explore Waterloo Nearby

St. Jacobs Farmers' Market & Flea Market

8 minutes' walk

Local produce, crafts, and unique finds abound at this vibrant market. A staple for fresh goods and artisan products.

Waterloo Central Railway

8 minutes' walk

Scenic train rides through the countryside offer a unique perspective of the region's beauty, perfect for families and couples.

Waterloo Park

25 minutes' walk

Spacious parkland featuring walking trails, playgrounds, and a serene lake. Ideal for relaxation and family activities.

Laurel Creek Conservation Area

25 minutes' walk

Natural splendor with hiking and biking trails, perfect for outdoor enthusiasts. Great for observing local wildlife.

Hiking at Laurel Creek Conservation Area

25 minutes' walk

Hiking trails through picturesque landscapes offer both thrill-seekers and families a chance to connect with nature.

Yoga at Spa Mario

10 minutes' drive

Relaxing yoga sessions and wellness services provide an escape for those seeking tranquility and rejuvenation.

Cafe du Monde Creperie

8 minutes' walk

Charming café offering delicious crepes and local favorites in a cozy atmosphere. Great for breakfast or a light lunch.

The Crossroads Restaurant

5 minutes' drive

Casual dining with a diverse menu featuring Canadian and international cuisine. Reservations recommended for peak hours.

Revolution Night Club

10 minutes' drive

Energetic nightlife venue with live DJ sets and themed parties, catering to young adults looking for a lively night out.

The Blue Room

10 minutes' drive

Family-friendly venue with live performances, weekly game nights, and a great selection of local art on display.

Getting around

City Centre

Waterloo6 min · 2.2 mi

Airports

Region of Waterloo International Airport (YKF)38 min · 15.7 mi

John C. Munro Airport (YHM)119 min · 49.2 mi

Bus

Bus stop7 min · 2.7 mi

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Property information and rules

Check-in

from 15:00-23:59

Check-out

until 12 pm

Guest Parking

Public parking is possible on site for free.

Internet

Wireless internet is available in for free.

Breakfast

At the hotel Holiday Inn Express & Suites Waterloo - St. Jacobs Area By Ihg guests are invited to a full breakfast served for free.

Children & extra beds

There are no extra beds provided in a room.

Pets

Pets are not allowed.

Languages

English, German, Spanish, Italian, Turkish, Hindi, Bahasa Indonesian, Bengali, Persian, Gujarati, Burmese, PanjabiÂ / Punjabi, Tagalog / Filipino, Ukrainian

Number of floors:

Number of rooms:

206

Former name

holiday inn express hotel & suites waterloo - st. jacobs area, an ihg hotel

Reviews and Ratings

Feedback about Holiday Inn Express Hotel & Suites Waterloo - St. Jacobs Area By Ihg from previous guests about their experience.

Review score

Based on 646 verified reviews

8.5/10

Great

83%

Recommend

Breakfast

8.6/10

Cleanliness

8.8/10

Comfort

8.8/10

Facilities

8.5/10

Free Wi-Fi

8.9/10

Location

9.1/10

Paid Wi-Fi

6.0/10

Staff

8.9/10

Value for money

8.1/10

Pros

Welcoming staff

Fresh breakfast

Comfortable rooms

Cons

Water noises

Limited AC

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Questions of the users

About Holiday Inn Express Hotel & Suites Waterloo - St. Jacobs Area By Ihg

Is there an option for transportation to Pearson International Airport?

14 February 2024

Unfortunately, airport transportation to Pearson International Airport is not provided.

Can I bring my dog with me during my stay?

22 March 2024

The hotel is a 100% smoke and pet-free facility, and pets are not allowed.

Are there any dining options available at the hotel?

10 April 2024

Jack's Family Restaurant, located next to the hotel, is open and offers takeout and delivery services.

What are the hours for the indoor pool?

5 January 2024

The indoor heated pool is open daily from 6:00 AM to 10:00 PM for guest use.

Is there a fitness center available for guests?

30 March 2024

Yes, there is a fitness center equipped with treadmills, ellipticals, and multi-station gyms for guests to use.

What kind of breakfast is offered at the hotel?

18 April 2024

Guests can enjoy a complimentary Express Start breakfast featuring a hot buffet including eggs, breakfast meats, and signature cinnamon rolls.

Are there any local attractions near the hotel?

15 February 2024

The hotel is conveniently located near the St. Jacobs Farmers Market, Outlet Mall, and St. Jacobs Country Playhouse, providing plenty of entertainment options.

Is free parking available for guests?

12 March 2024

Yes, complimentary parking is offered for all hotel guests.

Can I request a late check-out?

20 April 2024

Late check-out is available upon request, subject to availability.

What is the policy regarding security deposits at check-in?

1 March 2024

A security deposit of up to $500 will be held at check-in and returned upon inspection of the room at departure.