"The beach/cove is the nicest I have seen in Mexico with crystal clear, calm waters."
Sean C from United States
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"The rooms are spacious and lovely."
Yvonne from United States
"A nice surprise were the complimentary cabanas at the pool."
RoadsterGirlie from United States
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Amenities
Conrad Tulum Riviera Maya offers a total of 349 rooms and suites, each with spectacular ocean views. Guests can enjoy five sparkling pools for relaxation or fun, complemented by poolside cabanas and service. The hotel also hosts Tulum's first dedicated event center, featuring over 50,000 square feet of versatile space for meetings and celebrations.
Rooms & Suites
Luxuriously appointed rooms are designed with natural tones, immersing guests in Caribbean coastal bliss. Each room includes an ocean view, while those booking Ceiba rooms gain exclusive access to the Ceiba Club. The Ceiba Club offers personalized services including private check-in, complimentary food, and separate pool areas.
Dining
Conrad Tulum features 11 distinct dining venues, showcasing an array of local and international cuisines. Guests can experience curated culinary offerings at Autor, focusing on exceptional flavors and innovative presentations. Poolside bites from three chiringuitos deliver casual dining options, enhancing the overall culinary adventure.
Location
Nestled on the coast of Tulum, the hotel overlooks pristine white-sand beaches and the turquoise waters of the Caribbean. It is strategically placed near popular attractions such as ancient Mayan ruins and the Sian Ka'an Biosphere. The hotel's setting allows guests to experience both the natural beauty and cultural richness of the region.
Wellness & Activities
The Conrad Spa offers 16 treatment rooms and a variety of healing therapies inspired by ancient Mayan rituals. Wellness options include yoga sessions and use of the dynamic outdoor pool area. Adventure seekers can engage in activities such as snorkeling and kayaking, providing a comprehensive exploration of the area's natural beauty.
Highlights
Dining: 11 distinct dining venues
Rooms: Ceiba Club with exclusive access
Wellness: Conrad Spa with 16 treatment rooms
Location: Overlooking pristine white-sand beaches
“Conrad Tulum strikes me as a secluded sanctuary that balances luxury with the region's ecological beauty. The eleven on-site restaurants promise culinary diversity, though some experiences seem to miss the mark, overshadowed by higher prices. I'm particularly drawn to the exclusive Ceiba Club, which seems to offer a more elevated, personalized stay, and that alone might be worth the upgrade. For families or couples seeking both relaxation and a touch of adventure, this resort presents a compelling, if pricey, option.”
James DavidEditor-in-Chief at Tohotel
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Select your room type
Conrad Tulum Riviera Maya offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Governor King Suite
3 persons
1 King-size bed
Bathtub
Balcony
room details
Room Mobility accessible
1 person
1 King-size bed
Shower
Bathtub
room details
King Room Mobility accessible
3 persons
1 King-size bed
Shower
Coffee machine
room details
Governor Suite
3 persons
Shower
Coffee machine
room details
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Facilities
Conrad Tulum Riviera Maya offers amenities for your comfortable stay and unforgettable experiences
Facilities:
Perfect
9.3/10Review score
General
No smoking on site
Free Wi-Fi in public areas
Parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
Pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Luggage storage
Private beach
Lift
Currency exchange
ATM/Cash machine
Hairdresser
Coffee shop
Fireplace
Smoke detectors
Fire extinguishers
Key card access
Sports & Fitness
Fitness centre
Diving
Snorkelling
Cycling
Billiard tables
Yoga class
Services
Paid airport shuttle
Valet parking
Room service
Housekeeping
Car hire
Laundry
Dry cleaning
Tours/Ticket assistance
Welcome drink
Dining
In-room breakfast
Restaurant
Poolside snack bar
Business
Business centre
Meeting/ Banquet facilities
Children
Board games
Children's menu
Children's pool
Children's play area
Kids club
Game room
Spa & Leisure
Infinity pool
Beach access
Beach umbrellas
Sun loungers
Live entertainment
Sun terrace
Leisure/ TV room
Spa & wellness centre
Sauna
Jacuzzi
Pedicure
Manicure
Facial
Treatment room
Beauty treatment
Body wraps
Back massage
Head massage
Full body massage
Foot massage
Pool with view
Make up services
Room features
Air conditioning
Mini-bar
Sitting area
Terrace
Garden furniture
Tea and coffee facilities
Ironing facilities
Bathroom
Free toiletries
Media
Flat-screen TV
AM/FM alarm clock
Room decor
Curtains
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Dining Onsite
Dine in style at Conrad Tulum Riviera Maya, where a diverse selection of restaurants brings a blend of flavors from around the world. Each dining venue offers a unique ambiance, craftfully curated menus, and delightful experiences that reflect the rich culinary heritage of the region and beyond.
Maratea
Greek
Ambiance
Modern, Romantic
Key Offerings
Indulge in vegetarian and gluten-free options with a Greek flair, perfect for an intimate evening. Delight in fresh Mediterranean ingredients presented beautifully.
Reservation
recommended
Dinner only, 18:00 - 23:00 daily
Autor
Mexican, Local
Ambiance
Modern, Romantic
Key Offerings
Experience contemporary Mexican dishes tailored for vegetarians, set in an inviting atmosphere that enhances each meal.
Reservation
recommended
Dinner only, 18:00 - 23:00 daily
Kengai
Asian
Ambiance
Family friendly, Modern, Romantic
Key Offerings
Enjoy a fusion of Asian-inspired vegetarian dishes, perfect for families and couples alike, with a beautiful dining atmosphere.
Reservation
recommended
Dinner only, 18:00 - 23:00 daily
Ukai
Japanese, Sushi
Ambiance
Family friendly, Modern, Romantic
Key Offerings
Savor a variety of vegetarian and vegan sushi selections in a contemporary setting that merges tradition and flair.
Reservation
recommended
Dinner only, 18:00 - 23:00 daily
Arbolea
American, Mexican, International
Ambiance
Modern
Key Offerings
Start your day with a delightful breakfast featuring buffet, à la carte, and continental options, highlighting local favorites.
Reservation
not needed
Breakfast and Brunch from 07:00 - 11:00 daily
Cafetal
American, International
Ambiance
Family friendly, Traditional, Modern
Key Offerings
From breakfast to dinner, Cafetal serves a range of tasty options in a welcoming atmosphere, perfect for family meals.
Reservation
not needed
Breakfast, Lunch, and Dinner from 07:00 - 22:00 daily
Chiringuito Carbon
Mexican
Ambiance
Family friendly
Key Offerings
A casual spot offering Mexican delights for lunch and dinner, perfect for families looking for a laid-back dining experience.
Reservation
not needed
Lunch and Dinner from 11:00 - 18:00 daily
Chiringuito Crudo
Caribbean
Ambiance
Family friendly
Key Offerings
Embrace the flavors of the Caribbean with vegetarian-friendly brunch and lunch options served in a vibrant, casual setting.
Reservation
not needed
Brunch and Lunch from 11:00 - 18:00 daily
Chaak-Bar
American
Ambiance
Modern
Key Offerings
Unwind during cocktail hour with creative drinks in a sleek, modern setting, perfect for socializing.
Reservation
not needed
Cocktail hour only
Ultramar Restaurante
Mexican
Ambiance
Modern
Key Offerings
Enjoy a broad selection of vegetarian dishes for brunch, lunch, and dinner, all served with a contemporary twist.
Reservation
not needed
Brunch, Lunch, and Dinner from 11:00 - 22:00 daily
Ultramar Bar
Ambiance
Family friendly, Modern
Key Offerings
Relax and savor drinks in a contemporary bar setting during cocktail hour.
Reservation
not needed
Cocktail hour only
Chiringuito Leña
Italian
Ambiance
Family friendly, Traditional, Modern
Key Offerings
Featuring vegetarian, vegan, and gluten-free options, this dining venue invites guests to relish delicious Italian flavors during brunch and lunch.
A serene beach known for its clear waters and soft sand, perfect for swimming and sunbathing in a tranquil setting.
Playa Coba
11 minutes' walk
A stunning beach renowned for its beauty and relaxing ambiance, offering a quiet escape for couples and families.
Riviera Maya Golf Club
5-minute drive
An expansive golf course featuring beautiful landscapes, ideal for golfers of all skill levels looking to enjoy the outdoors.
Xcacel-Xcacelito
10-minute drive
A protected natural reserve with gorgeous beaches and cenotes, known for turtle nesting, great for nature lovers and families.
Snorkeling Excursions
5-minute drive
Guided snorkeling trips to vibrant reefs nearby, ideal for thrill-seekers wanting to explore marine life in turquoise waters.
Yoga Classes
10-minute drive
Relaxing yoga sessions offered at nearby studios amidst nature, perfect for solo travelers and couples looking for tranquility.
La Nave Pizzeria
5-minute drive
Casual pizzeria with a relaxed atmosphere, serving delicious wood-fired pizzas and fresh salads, great for families.
El Camello Jr.
10-minute drive
Popular seafood restaurant known for its fresh ceviche and casual vibe; reservations recommended during peak hours.
Cenote de la Vida
10-minute drive
An inviting venue featuring live music and cultural performances, perfect for families and couples alike, with a lively ambiance.
Teatro de Tulum
10-minute drive
A local theater showcasing comedy shows and performances, offering a fun night out for all ages in a vibrant setting.
Getting around
City Centre
Tulum32 min
·
13.2
mi
Airports
Aeropuerto de Playa del Carmen (PCM)62 min
·
25.7
mi
Cozumel (CZM)89 min
·
36.7
mi
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Property information and rules
Check-in
from 15:00-23:59
Check-out
until 12 pm
Guest Parking
Private parking is possible on site for free.
Internet
Wireless internet is available in public areas for free.
Breakfast
All visitors are offered a buffet breakfast for a fee.
Pets
Pets are allowed on request.
Number of rooms:
349
Reviews and Ratings
Feedback about Conrad Tulum Riviera Maya from previous guests about their experience.
Review score
Based on 289 verified reviews
8.9/10
Great
85%
Recommend
Cleanliness
9.2/10
Comfort
9.2/10
Facilities
9.3/10
Free Wi-Fi
7.5/10
Location
8.1/10
Staff
8.5/10
Value for money
7.4/10
Pros
Spectacular hotel
Tasty food
Welcoming staff
Cozy atmosphere
Stunning facilities
Cons
Slow room service
Seaweed on beach
Incorrect order
Small pizza
Guest reviews
based on 130 reviews
8.2/10
No reviews yet on our siteUnfortunately, our guests have not yet left any reviews for this hotel, but you can read reviews from Booking.com.
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Questions of the users
About Conrad Tulum Riviera Maya
Is Conrad Tulum Riviera Maya an all-inclusive resort, or does it follow a different service model?
10 January 2024
This property operates on a European plan, which means that room rates do not include meals or drinks. All consumptions will incur additional costs.
Are there options available for guests who want to add meal plans or all-inclusive packages during their stay?
25 February 2024
Currently, the hotel does not offer all-inclusive packages; it follows a European plan where only room stays are included in the rate.
Is it possible to request a rollaway bed if traveling with additional guests in the suites?
18 March 2024
Yes, guests can request a rollaway bed for suites, making it convenient for extra accommodation needs.
What is the cost of breakfast per person at Conrad Tulum Riviera Maya?
22 April 2024
Breakfast is priced at 880 Mexican Pesos per person, offering a selection of delicious options.
Does the hotel have facilities or services to clear seaweed from the beach, which can sometimes be an issue?
5 May 2024
While the hotel does not have machinery for seaweed removal, dedicated team members regularly clean the beach to ensure a pleasant environment for guests.
Are family-friendly activities available for teenagers at this property?
10 June 2024
Yes, Conrad Tulum is family-friendly and offers various activities, including cycling and live musical performances at select venues.
How can reservations be made for the spa, and is there a specific time to do this before my stay?
12 July 2024
Spa appointments can be arranged upon check-in, providing convenient options to secure treatments during the stay.
Do dining establishments at Conrad Tulum have halal food options available?
15 August 2024
The hotel does not offer halal food options; however, fish dishes are available in all restaurants.
Can transportation services to and from the airport be arranged through the hotel, and what about COVID-19 testing for travel?
30 September 2024
Airport transportation and on-site COVID-19 testing can be arranged through the guest experience department once a reservation is confirmed.
Is there a Kids' Club available for young children, and what types of activities are offered?
1 October 2024
Yes, there is a dedicated Kids' Club for children aged 4-12, featuring culturally-inspired crafts, cooking classes, and themed parties to ensure a fun-filled experience.
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