Hotel Cielo, Playa del Carmen ➤ Reviews, Rooms & Prices 2026

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Key details

About the Hotel

Calle 4Norte S/N Entre 5Ta Y 10Av - Col, Playa Del, Playa del Carmen, Mexico, 77710

Close to Quinta Avenida

Great

8.3

8.9

/10

4.9

4.4

Loved by Hotel Cielo guests

Helpful staff
Comfortable rooms
Perfect location
Mexican architecture
Safe environment
Good English

"Hotel is typical mexican stile building, let us felt to live in mexican house, what we liked."

Igor from Turkey

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"Loved the roof top view of ocean and a great place to relax."

Franz H

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"Really beautiful traditional interior and super convenient location for the beach."

Rosalind

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Rooms

Hotel Cielo offers a variety of rooms including Standard, Superior, King with Balcony, and Family Style with Balcony. The decor showcases authentic Mexican craftsmanship with handmade ceramic tiles and locally made furniture. Each room includes air conditioning, ceiling fans, and televisions, ensuring a comfortable experience.

Dining

Carboncitos, the hotel's restaurant, specializes in traditional Mexican dishes with secret local recipes. Guests can enjoy items like cochinita pibil and extravagant margaritas. Dining at Carboncitos provides a casual atmosphere with tableside flambé services, making it a distinctive experience.

Location

Hotel Cielo is located on 4th Street between 5th and 10th Avenues, just one block from the beach. This proximity allows guests easy access to the tranquil blue waters of the Caribbean Sea. Nearby attractions include the ferry terminal and ADO bus station, facilitating further exploration.

Rooftop

The rooftop terrace offers stunning views of the Caribbean Sea and provides a serene space for relaxation. This area is exclusive to guests, allowing for quiet solitude with beach chairs and warm ocean breezes. It serves as a perfect spot to enjoy sunsets and morning coffees.

Work from Home

Long-term rentals are available at Hotel Cielo, making remote work from Playa del Carmen feasible. Selected rooms come equipped with work areas and high-speed internet access. This arrangement allows guests to merge work and leisure in a beachside environment.

Highlights

Location: one block from the beach

Dining: Carboncitos Restaurante

Rooftop: views of the Caribbean

Work from Home: monthly rentals

“This hacienda-style hotel offers a distinct alternative to Playa del Carmen's larger resorts. Its proximity to both the beach and Fifth Avenue places guests at the heart of the action, while the on-site restaurant, Carboncitos, presents authentic Mayan cuisine. The rooftop terrace provides a tranquil escape with ocean views.”

James DavidEditor-in-Chief at Tohotel

Location: Great

8.7/10Review score

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Highlights from guests

BathroomSpa-Like Retreat

The rainfall shower was amazing. Plus, the heated towel rack was a very luxurious touch. The robes were very soft.

Oliver from United Kingdom

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BedroomSlumber Perfection

Pillows were so comfy. The quality of the bedding ensured a good night's sleep. Blackout curtains were a bonus.

Isabelle from France

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Media & EntertainmentConnected Comfort

The large, smart TV had streaming services. The high-speed Wi-Fi made it easy to stay connected, which was nice.

Kenji from Japan

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DiningTastes of Mexico

Breakfasts were delicious. Enjoyed the authentic local dishes and fresh fruit. A delightful culinary experience. Very authentic.

Mateo from Spain

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Select your room type

Hotel Cielo offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Double Room

2 persons

230 sq. feet

1 Double bed

Air conditioning

room details

King Room

2 persons

230 sq. feet

1 King-size bed

Air conditioning

room details

Basic Triple Room

2 persons

250 sq. feet

1 Single Bed or 1 Double Bed

Air conditioning

room details

Quadruple Room

2 persons

250 sq. feet

2 Double beds

Air conditioning

room details

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Facilities

Hotel Cielo offers amenities for your comfortable stay and unforgettable experiences

Facilities: Very good

7.8/10Review score

General

No smoking on site
Wi-Fi
Safe deposit box
24-hour reception
No pets allowed
24-hour security
Luggage storage
Smoke detectors
Fire extinguishers
Key access

Services

Paid airport shuttle
Housekeeping
Car hire
Tours/Ticket assistance
Welcome drink
Happy hour

Business

Meeting/ Banquet facilities

Spa & Leisure

Sun terrace

Room features

Air conditioning
Terrace
Garden furniture

Bathroom

Free toiletries

Media

Flat-screen TV

Hotel Cielo Location

Calle 4Norte S/N Entre 5Ta Y 10Av - Col, Playa Del, Playa del Carmen, Mexico, 77710

Map view

Calle 4Norte S/N Entre 5Ta Y 10Av - Col, Playa Del, Playa del Carmen, Mexico, 77710

City landmarks

Mall

Quinta Alegria Shopping Mall

2800 ft

Museum

3D Museum of Wonders

2700 ft

Church

Nuestra Senora del Carmen Catholic Church

2700 ft

Landmark

Zona Arqueologica Playa del Carmen

2600 ft

Landmark

Arte en Playa

2300 ft

Landmark

Ambarte

2600 ft

Beach

Playacar

3000 ft

Landmark

Corazon de Mexico

2900 ft

Gallery

Riviera Art Gallery

2900 ft

Gallery

La Galeria de Playa Art Gallery

3700 ft

Beach

Kool Beach Club

5000 ft

Landmark

Caminarte

3700 ft

Beach

Mamita's Beach Club

1.1 mi

Nearby

152 Calle Quinta Avenida

Quinta Avenida

1200 ft

Museum

Museo Frida Kahlo Playa Del Carmen

900 ft

Av. Benito Juárez

Los Fundadores Park

1100 ft

5th Avenue 4th and 6th Streets

Sun Jaguar

200 ft

5ta Avenida

Galeria de Arte 5ta Avenida

300 ft

Night club

Coco Bongo

1900 ft

Avenida 5ta Entre 6 y8

Gaston Charo Art Gallery Playa del Carmen

600 ft

Ave Benito Juarez 109 between 5a y 10a Ave

La Sirena's Fine Mexican Handcrafts

800 ft

Aquarium

Aquarium Beach

2000 ft

Beach

INTI Beach

700 ft

Night club

Club 01

800 ft

Mall

Paseo del Carmen Shopping Mall

1200 ft

Spa Centre

Ferry Cozumel

1100 ft

Casino

Grand Riviera Casino

1400 ft

15 Avenida Nte

Parque, Portal Maya

900 ft

Night club

Mandala Playa del Carmen

1500 ft

Av Benito Juárez 251

Portal Maya

1200 ft

Restaurants

Las Brisas

300 ft

Calle 4 Nte 150 Centro

Mr. Dog Del Caribe

600 ft

Calle 2 Norte Entre La 5 y 10 Av 130

The Roof Bar

200 ft

Quinta Avenida entre Calle 4

Churros Bueno

200 ft

5av Entre 2 Y 4 5 Avenue Between 2 and 4

Rincon Chilango

300 ft

Avenida 10 Norte Entre Calle 8 y la 10

La Valentina

400 ft

Avenida Nte. 28

Que Huevos

300 ft

Avenida 5TA Norte Ezquina Calle 48

CAPRESE Cremeria Gourmet

400 ft

Calle 4 Nte #140 A entre 15 y 10

La Brocherie

900 ft

Avenida 15 Nte Entre Calle 4 y 6

Explore Playa del Carmen

Local Experiences Around Hotel Cielo

Quinta Avenida

5 minutes' walk

A vibrant street filled with shops, cafes, and street performers, perfect for walking and soaking in local culture.

3D Museum of Wonders

10 minutes' walk

A unique museum featuring interactive 3D art where guests can take stunning photos with mind-bending installations.

Zona Arqueologica Playa del Carmen

10 minutes' walk

Ancient Mayan ruins that offer insight into the area's history; guided tours provide deeper context and stories.

Museo Frida Kahlo Playa Del Carmen

5 minutes' walk

A tribute to the iconic artist featuring her works and personal artifacts; enriching for art lovers.

Beach Day at Playa Mamitas

10 minutes' walk

A popular beach known for its lively atmosphere, beach clubs, and water sports, ideal for thrill-seekers.

Yoga at the Beach

15 minutes' walk

Relaxing yoga classes held on the beach; perfect for rejuvenation amidst the natural beauty of Playa del Carmen.

Las Brisas

1 minute' walk

A casual eatery serving fresh seafood and local dishes with a friendly atmosphere; ideal for families.

The Roof Bar

1 minute' walk

A vibrant rooftop bar offering stunning views and inventive cocktails; perfect for romantic evenings.

Mr. Dog Del Caribe

3 minutes' walk

Delicious hot dogs with local toppings in a casual setting; fast and fun for a quick bite.

Kool Beach Club

19 minutes' walk

A lively beach club with music and cocktails; great for a day in the sun or enjoying nightlife with friends.

Los Fundadores Park

4 minutes' walk

A family-friendly park featuring cultural performances and local vendors; an enjoyable atmosphere for all ages.

Getting around

City Centre

Playa del Carmen8 min · 2000 ft

Airports

Playa Del Carmen, Quintana Roo (PCM)14 min · 3700 ft

Cozumel International Airport (CZM)51 min · 21.1 mi

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Property information and rules

Check-in

from 15:00-23:59

Check-out

until 12 pm

Guest Parking

No parking available.

Internet

Wireless internet is available in for free.

Children & extra beds

There are no cots provided in a room.

Pets

Pets are not allowed.

Year renovated:

2012

Number of rooms:

Former name

Hotel Santa Barbara

Reviews and Ratings

Feedback about Hotel Cielo from previous guests about their experience.

Review score

Based on 100 verified reviews

9.2/10

Perfect

91%

Recommend

Cleanliness

8.2/10

Comfort

8.5/10

Facilities

7.8/10

Free Wi-Fi

7.5/10

Location

8.7/10

Staff

8.9/10

Value for money

8.1/10

Pros

Attentive staff

Prime location

Comfy beds

Excellent service

Rooftop area

Cons

Loud noise

Slow WiFi

Noisy street

No blackout curtains

No reviews yet on our siteUnfortunately, our guests have not yet left any reviews for this hotel, but you can read reviews from Booking.com.

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Questions of the users

About Hotel Cielo

Is it possible to get a COVID-19 test conducted in the hotel room before departure?

10 July 2024

Yes, arrangements can be made for a certified physician to conduct a COVID-19 test in the comfort of your hotel room.

Are there any facilities available to assist guests with their luggage if there is no elevator?

15 August 2024

Staff members are available to help carry bags to your room, ensuring a smooth arrival experience.

How long does it take to travel from Cancún to Playa del Carmen?

22 September 2024

The journey typically takes about 45 minutes to 1 hour.

Are baby cribs or extra beds provided at the hotel?

30 October 2024

Unfortunately, the hotel does not offer baby cribs or an extra bed option.

Is there a parking facility available at the hotel or nearby?

5 November 2024

The hotel does not have its own parking lot, but there is a public parking lot available on the same street, at the corner of 4th North and 10th Avenue.

Can I get a toll-free number for making inquiries?

18 November 2024

Yes, a toll-free number is available, but it cannot be sent via this platform.

Are taxes included in the room rate when making a reservation through booking.com?

10 December 2024

Taxes are additional and will be calculated during the reservation process via your booking.com account.

Does the hotel have a swimming pool for guests to use?

15 January 2025

There is no pool at the hotel, but the beach is only half a block away for swimming and relaxing.

Is there a refrigerator available in the guest rooms?

20 February 2025

No, guest rooms do not come equipped with a refrigerator.

What is the cost for the shuttle service from Cancún to the hotel?

25 February 2025

The shuttle service from Cancún to the hotel is priced at 80.00 USD for 1-2 persons.

What makes Hotel Cielo a great choice for a vacation in Playa del Carmen?

28 March 2025

Hotel Cielo offers a charming boutique experience with authentic Mexican style, a fantastic location near the beach, and delicious cuisine at its restaurant, Carboncitos.