Hotel Cielo Playa del Carmen | Rooftop Sea Views

Name: Hotel Cielo, Playa del Carmen
Address: Calle 4 Entre Avenidas 5 Y 10, Col. Centro, Playa del Carmen, Quintana Roo, 77710
Price range: US$65+
Rating: 8.5

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Hotel Cielo Playa del Carmen Amenities photo

Hotel Cielo Playa del Carmen Exterior photo

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Key details

About the Hotel

Calle 4 Entre Avenidas 5 Y 10, Col. Centro, Playa del Carmen, 77710

Close to Quinta Avenida

Great

8.5

8.9

/10

4.8

4.4

Loved by Hotel Cielo guests

Helpful staff

Comfortable rooms

Perfect location

Mexican architecture

Safe environment

Good English

"Hotel is typical mexican stile building, let us felt to live in mexican house, what we liked."

Igor from Turkey

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"Loved the roof top view of ocean and a great place to relax."

Franz H

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"Really beautiful traditional interior and super convenient location for the beach."

Rosalind

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3-star boutique hotel in Playa del Carmen

Accommodations

Hotel Cielo offers a range of rooms, including Standard Rooms, Superior Rooms, and Family Rooms, accommodating up to four guests. Each room reflects authentic Mexican style with handmade ceramic tiles and locally made furniture, enhancing the cultural experience. King rooms feature private balconies with ocean views, perfect for enjoying the sea breeze.

Dining Experience

On-site dining is provided at Carboncitos, a restaurant renowned for its traditional Mexican cuisine and local recipes. Guests can enjoy unique dishes like cochinita pibil and tikin xic, with a diverse drink menu including premium cocktails. The restaurant is recognized for its casual atmosphere and tableside service, enhancing the dining experience.

Rooftop Terrace

The hotel features a stunning rooftop terrace, complete with beach chairs and views overlooking the Caribbean Sea. This secluded space offers a quiet retreat for relaxation, sunbathing, or enjoying sunset cocktails. It is designed for guests seeking a tranquil environment away from busier areas.

Ideal Location

Conveniently located on 4th Street between 5th and 10th Avenues, Hotel Cielo is just one block from the beach. This prime location allows easy access to nearby attractions, such as restaurants, shops, and the ferry terminal. Guests can explore the vibrant culture and activities within walking distance.

Value and Comfort

Hotel Cielo combines affordability with quality, providing budget-conscious travelers a comfortable stay. The hotel offers long-term rental pricing, allowing guests to work remotely while enjoying the Mexican Riviera. Additional amenities include air conditioning, maid service, and a 24-hour receptionist for convenience.

Highlights

Dining: Traditional Mexican cuisine at Carboncitos

Location: One block from the beach

Accommodations: King rooms with ocean-view balconies

Rooftop: Stunning terrace with ocean views

“This hacienda-style hotel offers a distinct alternative to Playa del Carmen's larger resorts. Its proximity to both the beach and Fifth Avenue places guests at the heart of the action, while the on-site restaurant, Carboncitos, presents authentic Mayan cuisine. The rooftop terrace provides a tranquil escape with ocean views.”

Anna BlackEditor-in-Chief at Tohotel

Location: Perfect

9.3/10Review score

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Highlights from guests

BathroomSpa-Like Retreat

The rainfall shower was amazing. Plus, the heated towel rack was a very luxurious touch. The robes were very soft.

Oliver from United Kingdom

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BedroomSlumber Perfection

Pillows were so comfy. The quality of the bedding ensured a good night's sleep. Blackout curtains were a bonus.

Isabelle from France

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Media & EntertainmentConnected Comfort

The large, smart TV had streaming services. The high-speed Wi-Fi made it easy to stay connected, which was nice.

Kenji from Japan

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DiningTastes of Mexico

Breakfasts were delicious. Enjoyed the authentic local dishes and fresh fruit. A delightful culinary experience. Very authentic.

Mateo from Spain

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Select your room type

Hotel Cielo offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Standard Room

2 persons

1 Double bed

room details

Price and Room Availability Calendar

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Check-in/ Check-out

Facilities

Hotel Cielo offers amenities for your comfortable stay and unforgettable experiences

Facilities: Great

8.1/10Review score

General

No smoking on site
Wi-Fi
Safe deposit box
24-hour reception
No pets allowed
24-hour security
Luggage storage
Smoke detectors
Fire extinguishers
Key access

Services

Paid airport shuttle
Housekeeping
Car hire
Tours/Ticket assistance
Welcome drink
Happy hour

Business

Meeting/ Banquet facilities

Spa & Leisure

Sun terrace

Room features

Air conditioning
Terrace
Garden furniture

Bathroom

Free toiletries

Media

Flat-screen TV

Hotel Cielo Location

Calle 4 Entre Avenidas 5 Y 10, Col. Centro, Playa del Carmen, 77710

Explore Playa del Carmen

Local Experiences Around Hotel Cielo

Quinta Avenida

5 minutes' walk

A vibrant street filled with shops, cafes, and street performers, perfect for walking and soaking in local culture.

3D Museum of Wonders

10 minutes' walk

A unique museum featuring interactive 3D art where guests can take stunning photos with mind-bending installations.

Zona Arqueologica Playa del Carmen

10 minutes' walk

Ancient Mayan ruins that offer insight into the area's history; guided tours provide deeper context and stories.

Museo Frida Kahlo Playa Del Carmen

5 minutes' walk

A tribute to the iconic artist featuring her works and personal artifacts; enriching for art lovers.

Beach Day at Playa Mamitas

10 minutes' walk

A popular beach known for its lively atmosphere, beach clubs, and water sports, ideal for thrill-seekers.

Yoga at the Beach

15 minutes' walk

Relaxing yoga classes held on the beach; perfect for rejuvenation amidst the natural beauty of Playa del Carmen.

Las Brisas

1 minute' walk

A casual eatery serving fresh seafood and local dishes with a friendly atmosphere; ideal for families.

The Roof Bar

1 minute' walk

A vibrant rooftop bar offering stunning views and inventive cocktails; perfect for romantic evenings.

Mr. Dog Del Caribe

3 minutes' walk

Delicious hot dogs with local toppings in a casual setting; fast and fun for a quick bite.

Kool Beach Club

19 minutes' walk

A lively beach club with music and cocktails; great for a day in the sun or enjoying nightlife with friends.

Los Fundadores Park

4 minutes' walk

A family-friendly park featuring cultural performances and local vendors; an enjoyable atmosphere for all ages.

Getting around

City Centre
Playa del Carmen 8 min · 2000 ft
Airports
Aeropuerto de Playa del Carmen (PCM) 14 min · 3700 ft
Cozumel (CZM) 51 min · 21.1 mi

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Property information and rules

Check-in

from 15:00-23:59

Check-out

until 12 pm

Guest Parking

No parking available.

Internet

Wireless internet is available in the entire hotel for free.

Children & extra beds

There are no cots provided in a room.

Pets

Pets are not allowed.

Year renovated:

2012

Number of rooms:

Former name

Hotel Santa Barbara

Reviews and Ratings

Feedback about Hotel Cielo from previous guests about their experience.

Review score

Based on 158 verified reviews

9.2 /10

Perfect

93 %

Recommend

Cleanliness

8.7/10

Comfort

9.1/10

Facilities

8.1/10

Free WiFi

8.7/10

Location

9.3/10

Staff

9.2/10

Value for money

8.9/10

Pros

Attentive staff

Prime location

Comfy beds

Excellent service

Rooftop area

Cons

Loud noise

Slow WiFi

Noisy street

No blackout curtains

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Questions of the users

About Hotel Cielo

Are there any facilities available to assist guests with their luggage if there is no elevator?

15 August 2024

Staff members are available to help carry bags to your room, ensuring a smooth arrival experience.

How long does it take to travel from Cancún to Playa del Carmen?

22 September 2024

The journey typically takes about 45 minutes to 1 hour.

Are baby cribs or extra beds provided at the hotel?

30 October 2024

Unfortunately, the hotel does not offer baby cribs or an extra bed option.

Is there a parking facility available at the hotel or nearby?

5 November 2024

The hotel does not have its own parking lot, but there is a public parking lot available on the same street, at the corner of 4th North and 10th Avenue.

Can I get a toll-free number for making inquiries?

18 November 2024

Yes, a toll-free number is available, but it cannot be sent via this platform.

Does the hotel have a swimming pool for guests to use?

15 January 2025

There is no pool at the hotel, but the beach is only half a block away for swimming and relaxing.

Is there a refrigerator available in the guest rooms?

20 February 2025

No, guest rooms do not come equipped with a refrigerator.

What is the cost for the shuttle service from Cancún to the hotel?

25 February 2025

The shuttle service from Cancún to the hotel is priced at 80.00 USD for 1-2 persons.

What makes Hotel Cielo a great choice for a vacation in Playa del Carmen?

28 March 2025

Hotel Cielo offers a charming boutique experience with authentic Mexican style, a fantastic location near the beach, and delicious cuisine at its restaurant, Carboncitos.