"Breakfast is a the last floor with a great view of the sea and is complete and good quality."
Axel from France
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"Impressive, large breakfast in the rooftop restaurant with a nice view (included in my room rate)."
ryhermit from United Kingdom
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"Good air conditioning room plus the most brilliant power shower and a breakfast view from the terrace across the city to the port."
robchurch39 from United Kingdom
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Location
Castello City Hotel is located at Chanioporta, the main entrance to the historic center of Heraklion. The hotel is within walking distance to the majestic Venetian walls that surround the old city, offering easy access to cultural landmarks and attractions. Guests also benefit from direct access to a taxi station and bus stops, connecting effortlessly to various destinations across Crete.
Dining
The Fifth Floor Bar & Restaurant serves traditional Cretan breakfast and a variety of dishes for lunch and dinner made with high-quality ingredients. Located on the penthouse level, it offers stunning panoramic views of the Mediterranean Sea, the old city, and the Venetian city walls. Additionally, guests can request breakfast in their rooms, or enjoy the flexible room service available 24 hours.
Rooms
The hotel comprises 68 fully renovated rooms, including Deluxe Singles, Doubles, and Triples, all completed in 2017. Each room is equipped with modern amenities such as a 32-inch LED satellite TV, a safe, and a rainfall shower cabin. Triple glazing ensures sound and heat-proofing, enhancing the overall comfort of guests.
Business Facilities
Castello City Hotel accommodates corporate needs with a conference hall suitable for up to 70 attendees. The Plaza Conference Hall is equipped with audio-visual installations for effective presentations. Additional services include laptop access, multilingual support, and tailored corporate guest registrations.
Accessibility and Parking
The hotel offers free secure parking in collaboration with Megaron Chandax, available 24 hours a day. This feature allows guests to store vehicles without concerns for safety. Furthermore, the hotel provides fast check-in and access to transportation options for quick travel to meetings or local attractions.
Highlights
Location: main entrance to the city's historic centre
Dining: Fifth Floor Bar & Restaurant with panoramic views
Business: Plaza Conference Hall for up to 70 attendees
Parking: free secure parking available 24 hours
“Castello City Hotel occupies a convenient position in Heraklion, a solid choice for exploring Crete's historical attractions. While some aspects show their age, the hotel maintains a commitment to sustainability, earning Green Key certification. I think the rooftop bar offers an appealing respite, with its unique dining experience and city views.”
James DavidEditor-in-Chief at Tohotel
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Select your room type
Castello City Hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Deluxe Triple Room
2 persons
240 sq. feet
1 Single Bed or 1 Double Bed
Shower
Heating
room details
Deluxe Room City View
2 persons
220 sq. feet
2 Single beds
Shower
Heating
room details
Family Room
2 persons
270 sq. feet
4 Single beds
Shower
Heating
room details
Double or Twin Room
2 persons
240 sq. feet
2 Single beds
Shower
Heating
room details
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Facilities
Castello City Hotel offers amenities for your comfortable stay and unforgettable experiences
Facilities:
Very good
7.7/10Review score
General
No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
Express check-in/ -out
No pets allowed
Security
Luggage storage
Allergy-free rooms
Lift
Currency exchange
ATM/Cash machine
Coffee shop
Smoke detectors
Fire extinguishers
Key card access
Services
Paid airport shuttle
Room service
Housekeeping
Car hire
Laundry
Dry cleaning
Tours/Ticket assistance
Welcome drink
Dining
In-room breakfast
Restaurant
Snack bar
Bar/ Lounge area
Packed lunches
Special diet menus
Business
Business centre
Meeting/ Banquet facilities
Fax/Photocopying
Children
Cots
Babysitting/Child services
Spa & Leisure
Sun terrace
Leisure/ TV room
Room features
Air conditioning
Heating
Soundproofed rooms
Terrace
Garden furniture
Tea and coffee facilities
Ironing facilities
Bathroom
Free toiletries
Media
Flat-screen TV
AM/FM alarm clock
Room decor
Parquet floor
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Dining Onsite
Nestled in a picturesque area of modern Crete, the Fifth Floor Restaurant offers a delightful culinary experience that embraces both traditional Greek flavors and international cuisines. With a family-friendly atmosphere and options for every dietary preference, guests can savor a variety of meals while soaking in vibrant market views.
Fifth Floor Restaurant
Greek, Local, International
Ambiance
Located on the fifth floor, the restaurant features a welcoming blend of traditional and modern aesthetics, perfect for family gatherings or romantic dinners.
Key Offerings
Indulge in a complimentary breakfast for early risers or select from a menu that accommodates vegetarian, vegan, gluten-free, and dairy-free diets. Guests can also enjoy their first drink on the house at the lounge café bar.
Reservation
Recommended for large groups and events.
Open for breakfast, brunch, lunch, dinner, and cocktail hour; exact hours may vary.
Showcases Cretan history and art from the Byzantine period to modern times. Features fascinating exhibits and guided tours.
Morosini Lions Fountain
13 minutes' walk
An iconic Venetian fountain surrounded by lively cafes, perfect for a photo op and experiencing local culture.
Heraklion Archaeological Museum
18 minutes' walk
Houses one of the world's most significant collections of Minoan artifacts, offering insights into ancient Crete.
Koules
20 minutes' walk
A historic fortress at the Old Harbour, featuring stunning architecture and picturesque sea views, enriching the historical context.
Beach Day at Ammoudara
10 minutes' drive
A sandy beach perfect for swimming and sunbathing. Water sports rentals are available to satisfy thrill-seekers.
Georgiadis Park
18 minutes' walk
A serene park ideal for relaxation, featuring walking paths, green spaces, and a playground for families.
Peskesi
13 minutes' walk
Local Cretan cuisine in a cozy atmosphere, famous for farm-to-table dishes like lamb with honey and traditional moussaka.
Yankees Grill & Burgers
10 minutes' walk
Casual dining with delicious burgers and grill options. Known for its vibrant atmosphere and friendly service.
Talos Plaza
10 minutes' walk
A lively shopping and entertainment center with various restaurants, cinema screenings, and nightlife options for all ages.
Vasiliki Agios Markos Municipal Art Gallery
11 minutes' walk
Features contemporary and classic artworks, offering an inviting space for art lovers and hosts rotating exhibitions.
Getting around
City Centre
Heraklion (Crete)20 min
·
1.0
mi
Airports
Heraklion International Airport Nikos Kazantzakis (HER)10 min
·
3.9
mi
Sitia Public Airport (JSH)197 min
·
81.5
mi
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Property information and rules
Check-in
from 15:00-23:59
Check-out
until 11 am
Guest Parking
Private parking is possible at a location nearby for free.
Internet
Wireless internet is available in for free.
Breakfast
At the hotel Castello City guests are invited to a full breakfast served for free.
Children & extra beds
There are no extra beds provided in a room.
Pets
Pets are not allowed.
Languages
English, German, Italian, Greek
Number of floors:
4
Number of rooms:
50
Reviews and Ratings
Feedback about Castello City Hotel from previous guests about their experience.
Review score
Based on 516 verified reviews
7.6/10
Very good
77%
Recommend
Breakfast
9.4/10
Cleanliness
7.7/10
Comfort
7.7/10
Facilities
7.7/10
Free Wi-Fi
8.2/10
Location
8.2/10
Paid Wi-Fi
7.1/10
Staff
8.8/10
Value for money
7.8/10
Pros
Friendly staff
Great shower
Greek dishes
Helpful receptionist
Cons
Dirty room
Evacuation alarm
Room issues
Tiny streets
Guest reviews
based on 730 reviews
4/5
based on 1647 reviews
7.9/10
No reviews yet on our siteUnfortunately, our guests have not yet left any reviews for this hotel, but you can read reviews from Booking.com.
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Questions of the users
About Castello City Hotel
What is the distance to the nearest beach, and are there bus options available for transportation there?
05 November 2024
The closest sandy beach is located 2 kilometers to the west, which can be reached in about 15 minutes on foot. Additionally, Bus No. 6 stops at the nearby bus station, providing convenient access to the beach.
Is there an airport shuttle available, and what is the cost and schedule during the winter months?
12 December 2024
The airport shuttle service operates year-round at a price of 21 Euros. Pickup times are flexible and can be arranged according to your arrival schedule.
Are parking facilities included with the reservation at the hotel?
18 January 2025
Underground parking is provided at no additional charge for guests staying at the hotel.
If a large party wishes to dine late, will there be availability in the restaurant for a reservation upon their arrival?
20 February 2025
The restaurant remains open until midnight, with the kitchen serving until 11 PM, allowing ample time to enjoy dinner after a late check-in.
Can payment for a reservation be made partially using a tourism pass?
03 March 2024
Yes, it is possible to pay part of the amount for a reservation using the tourism for all card.
Is it feasible to arrange an early check-in, considering a ferry departure schedule?
15 April 2025
Early check-in can be accommodated based on availability. It's best to confirm with the hotel closer to your arrival.
What is the distance to the central bus station, and is it convenient to walk from the hotel?
22 May 2025
The central bus station is approximately 20 minutes on foot from the hotel, although taking a taxi is recommended for safety and convenience.
Will there be adequate parking space for a 9-seat minivan at the hotel, and how will parking be arranged?
30 June 2025
The hotel offers free indoor parking approximately 200 meters away, accommodating larger vehicles such as a 9-seat minivan. Guests can unload luggage at the hotel before being guided to the parking facility.
Is late checkout an option for guests who need extra time after their scheduled departure?
07 August 2025
Late checkout is subject to availability and can be requested at the front desk. Alternative working space may be available in the reception area.
Does the hotel include breakfast in the room rate, or is there an additional charge?
10 September 2025
All room rates at the hotel include breakfast, eliminating any extra costs for this meal.
Can guests use the hotel's parking facility if they arrive with their own vehicle? Are there any charges?
25 October 2025
Complimentary self-parking is available for guests who arrive with their own vehicles, located just 350 meters from the hotel.
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